Posted by Not sure
I didn't see any clothes that would have a certain color tags with half off. I found that many cclothes had tags were from the past season.
Savers Returns and Refunds
Please find details regarding the return and refund policies for Savers below. We encourage you to leave a comment regarding your experience requesting a return or refund from Savers so others can benefit from what you learned.Savers Return Policy
Unfortunately, cash refunds are unable to be provided on any merchandise. However, clothing and accessories, along with small household items may be exchanged in certain situations. The exchange will be granted when the original tags are still intact. Returns can be completed within seven days from the date of purchase. To receive the full dollar amount paid for the item, it must be exchanged on the same day purchased.
An extension of seven days may be granted in the event an item cannot be found to exchange the original purchase with. This is an exception to the rule, and it only can be approved by management. If the item was discounted, the discounted price will be given during the exchange. A refund of the full purchase price will not be granted when the item is on sale. Some items are clearance and marked in the “All Sales Are Final” category, they are:
- Computer Systems and Accessories
- Books and Printed Literature
- Music
- Videos
- Jewelry
See what others are saying about Savers returns, refunds and exchanges
01
Apr
04
Aug
27
Jul
Posted by So long savers
I am done with Savers. Will no longer donate items or shop there and will be sure to share the reasons why with everyone I know. No dressing rooms, items are overpriced ($12 for a ratty tee shirt!), no refunds, and the most ridiculous exchange policy ever seen - no store credit, must find replacement items at the time of exchange.
What is the rationale for the elimination of dressing room? Reduce theft? Hardly, these new policies encourage theft.
09
Jul
Posted by Jon
Agree with others. Savers is just not worth it for clothing anymore unless it's an external item you can try on without a dressing room. No dressing rooms, no refunds. Yet you take my free donations and sell for profit. Never going to Savers again until they add dressing rooms back or give refunds.
13
Jun
Posted by Mistee
So I donate to Savers quite often, they get my items for nothing. I go into the store and find a piece of clothing I like, but they no longer have dressing rooms to try on clothes and make sure it fits, I buy and take it home, it doesn't fit, I go back with receipt and would like a refund or at least credit. No they don't give cash refunds or credit-WHAT???? Oh I can go and find something else for the same amount, but it has to be within 7 days, if not then I lose my money. What kind of scam is this? I donate to you, I buy something but can't get a credit if it doesn't fit because I can't try it on,I have to check myself out and bring my own bags, and lose my money if I don't find a something within 7days. That's a great scam you've got going there, and I would be interested in knowing how much money any organization gets from this if any. Maybe we should all go in there and start stripping in the aisles to try on merchandise. Over the many years I have donated I would think I have given hundreds of dollars worth of merchandise to your organization, as of today you will never see me or my donated articles and I will make sure to let everyone I know aware of the scam you are running at your store
04
Jun
Posted by savers customer
The website is unclear about the return policy and I suggest it be clarified. Though it states that they do exchanges, in the same paragraph it says it accepts returns within 7 days. After going in the store and asking the worker, he said they do not accept returns at all. If this is the case for all Savers stores, it should be clear that returns are not accepted, rather than contradicting "exchanges" and "returns" in the same paragraph. I know of other Savers who have accepted returns so if the return policy differs by location please clarify that on the website as well. This also causes stress to your employees who have to deal with this confusion customers rightfully have.
12
May
Posted by Justin Other Frustrated Customer
So I see I'm not the only one who feels the frustration of no dressing rooms and a exchange policy that is almost extortion. I don't understand why store credit has to be used on the day of the return.
There has to be a system that works both for savers and its customers that allow the use of the store credit on a later date. I just don't understand why there isn't more flexibility when there's no dressing rooms to make sure they fit before leaving the store.
10
May
19
Mar
Posted by Anonymous
With the return policy being such as it is, I will neither be shopping at Savers nor making donations to this organization again. No dressing rooms, no refunds, not even exchanges, no thanks. And the return policy, if you can even call it that, isn't even clearly posted anywhere--that's probably the worst thing of all.
15
Feb
Posted by Sizzi
As others have said, since there aren't dressing rooms it's impossible to make informed decisions about what to buy. I rarely shop at savers for this reason, and when I do I buy a fraction of what I would have otherwise because the return policy is ridiculous. Who has ever heard of a seven day return policy
08
Feb
Posted by Charlie
You don't have dressing rooms, so it's difficult to know if an item fits. The fact that you are forced to exchange items, the very day you return other items, is not good business. A customer should be given credit, to be used at a later date. After searching your store, I bought 2 pairs of pants, and a pair of shoes, and when I took them home, they didn't fit. I returned them the next week (your policy). If I was able to get credit, I could have returned later, when you might have something new to offer. I was just there the week before, and knew there was nothing else in the store that I wanted. I ended up buying things I didn't need, just to make the exchange. I won't buy clothes from you again. Please consider giving credit in the future.
09
Dec
13
Nov
14
Oct
Posted by MC
Savers really needs to rethink some things. The prices you charge for certain items that you were GIVEN FOR FREE are outrageous. So, we GIVE you our items for a measly 20% off coupon, you have gotten rid of all the good 50% off coupons (max of $10 now), no more dressing rooms, and now we also have to be our own cashiers! Your stores must be raking in the dough after all the purging everyone has been doing since the pandemic.
21
Jul
17
Jun
Posted by Anonymous
Savers need to bring back the dressing rooms. Goodwill and pretty much every other store I have been to have their dressing rooms open and available for use. I can't buy pants, shorts, anything like that without trying it on first. I only buy tops there because I can usually tell if they will fit. Pants/jeans/shorts, are all made different depending on the brand and it is near impossible to know if it will fit right just from looking at it. If they want more sales and more popularity, they need to bring back the dressing rooms!
25
Apr
17
Apr
Posted by Rd
I'm on budget. I can't afford (either with dollars or time) to drive back & forth between home and savers to try stuff on and return it. The dressing rooms need to come back.
Also - without dressing rooms- cash back on items that don't fit would be GREATLY appreciated. If I can't find something that works for me - I need to keep my money. I don't want an exchange. Because then I have got to bring it home, try it on, then bring it back, and start the exchange thing all over!!!
No offense to savers- if something doesn't fit - then I need to get what I need somewhere else.
Dressing rooms would be IDEAL. But CASH back would be the second best option.
14
Mar
10
Feb
19
Aug
Posted by Pamela
This is Savers, Fort Smith, AR. We purchased a blanket that was tagged in such a way that it couldn't be opened all the way. As soon as we got to the car and spread the blanket out, it was badly damaged. We took it right back inside for a refund. The manager, Melissa, didn't want to refund, citing that we should have checked the item. The only way to do that would have been to remove the tag, which renders the item unsellable. She was very rude, had a bad attitude and was rolling her head around while telling us this was our fault! I really wanted to punch her in the face, but I said, "Not today, Satan." We did get the refund, which is good. You can't deceive people by hiding damage and then refuse a refund. That's shady business!
07
Jul
Posted by Money goes to Charities
Savers clearly states online and on there reciepts that there are no Cash refunds. They do give exchanges for most of there items. I have never had an issue with returning anything to Savers. I would say to people that are not happy with Savers refund policy don't shop there. If you shop at any kind of 2nd hand stores their refund policy is mostly the same. no Cash refunds.
29
Jun
12
Aug
Posted by Savers Sucks real bad!
I'm done forever with savers! I recently shopped to buy some around the house clothes, spent over 200 dollars. Was told I couldn't try them on, but I had 14 days to return them for a refund since covid 19. THE IDIOT MANAGER FOUGHT ME TOOTH AND NAIL TO REFUND 14 DOLLARS FOR ITEMS I COULD TRY ON IN THE STORE. DON'T LIE TO PEOPLE POST YOUR POLICIES CLEARLY ON THE DOOR. IF YOU WON'T REFUND, DONT HIDE IT!!!!
28
Aug
13
May
24
Jan
Posted by Anonymous
Fact. !!! You Can't Refuse To Give Customers Cash Refunds When The Goods Bought Have Items Missing The Box, I Will Be Returning 2 Boxes Of Hair Colour Today For A Full Refund, Because One Box Has Something Missing, And I Do Not Wish A Replacement, I Know My Consumer Rights, And If The Store Does'nt Refund Me Then Ill Take Legal Action Against The Store,