This is such b******* fraudulent and crazy it claims there is a 24/7 assistant to answer questions I asked a very simple question and you don't even answer it then ask if there's anything else you can do when you did nothing in the first place then when I say that you say you going to connect me and what do you get surprise surprise you get a page where you have to Uplink credit or debit information just to get the answer to a f****** simple goddamn question you people suck
Girlfriend purchased Just For Men hair coloring Brown color. A few days later I noticed the wrong color. Should have bought Blck). Receipt had been tossed but the box was not opened so I took it back to exchange it for Black coloring. Girl at the counter would not exchange it without receipt. I again stated I did not want a refund just exchange it for the right color. The box was never opened. Still "no exchange." DUMB STUPID STORE POLICY. Have shopped there for several years BUT NEVER AGAIN! Will go to CVS across the street from now on.
Found this thread while researching a way to validate my in store return that's been denied.
Purchased on 2/5/22 with cash and, as always, entered my phone number for my Wellness+. I even received $5 in bonus cash (which I haven't used)for this purchase. Took the items back on 2/13/22 and was told that because I didn't have a receipt, I was only going to receive store credit. I stated the websites return policy, to which they had me enter my number, they then scanned my id and the items purchased. I couldn't see the screen, but something was on it because they were reading the screen. I am 100% sure I didn't say I had paid cash for the items, yet she said they won't be able to refund me cash that had been the original form of purchase, only store credit. Twice I have spoken to an agent (random call center, not an actual employee of rite aid) and chatted with an agent (again not an ra employee). The last one sent me a copy of the transaction. The header on it was "This cannot be used for returning products"... it's the receipt! Today is 2/20/22 and no one has followed up as I was told they would. I'm going to go to another store and get the credit there. I will not be going back to my ra. Not that anyone at the corporate level cares, obviously, but I will not be returning to ra after I finish this credit.
Hey guys randomly came across thiis post dealing with the same situation from the start. I LEGALLY went to try return whatever I had unused / unwanted. They turned down my request (as have other places) because you are "required to have e a receipt" I didn't research on the corporation and it clearly states on the official website the buyer can receive full refund in store credit even without receipt . Even after 30 days (rite aid at least). Same goes with Marshall's, Ross ect. They all have those statements in the policy website. I suggest you create a "wellness card" or any of that stuff and places you should since they can verify ur purchases that way and give full credit. Gonna check the policies for to share! :) hope this helps. Btw there's TONS of places that do this in the fine print. Super easy to find just goo at the color are webaite
Worst store ever!! I purchased something online from their store. After not receiving it for 30 days, I request a refund on the item. The next day I got an email notification it was shipped. I requested another refund and no response. I will be shipping the item back as soon as it arrives. Worst customer service ever!
I went to my local RiteAid(which I am at often)!to buy Claritan. All I saw as the card to take to the pharmacy in order to buy the meds. I asked the girl if they had plain Claritan and she said no, not in the pharmacy.'I really just needed regular Claritan because I'm supposed to avoid decongestants with my high BP. So I showed ID, signed a form and bought the Claritan D. As I was leaving the pharmacy counter, I saw regular Claritan on the shelf. I immediately took the 3 steps back to pharmacy counter and asked if I could make an exchange. The young girl had to ask and I was told no. I reminded the girl that I was only away from the counter for 5 seconds at the most, in clear sight of all pharmacy workers, and I did not leave the store. No luck- I wasted $9.00. I understand the need for policies, but I also think they should take other factors into account. Very disappointed.
I would not purchase anything from Rite Aid I returned some merchandise purchased with a debit card which would allow me cash back however I was informed that they do not allow that it'll take up to three days best case scenario for me to get my refund no other establishment on the face of the planet has this policy when it comes to debit card returns I will not be shopping there anymore
Reply to Raghavendra: Pharmacy return policies apply only to store merchandise and do not apply to Prescription medication. This is true of ALL pharmacy stores, not just Rite Aid. Prescription medication rules are governed by the FDA & DEA and these agencies have very strict policies -- Prescription returns are prohibited by law to protect public health and to prevent fraud.
The Rite Aid on Stockton Boulevard and Fruitridge has sold near me and item called the micro mechanic I purchase this one night and the very next day went to use it and the item was not in the box I come back to the store and the manager and the teller both tell me no it was in the box I purchased this I wish to get my money back or a new item and I was rejected and insulted buy them accusing me of a liar me and my wife were both in the store and they or unhelpful they kind of just Shine Me On and told me they will not give me anything back that I was lying what is our Pharmacy coming to nowadays the new station is right down the street I think they should have an opinion on this
I'm in the process of finding a new makeup cause they quit making the one I use so I have returned makeup with the receipt today I bought some makeup there and I have had trouble with this woman that runs the cash register there for a year I have never done anything to her she got upset cause I had asked her earlier when I purchased the makeup if I could bring it back I tried it didn't like it she got such an attitude with me and was a smart Alec I told her I talked to dan the manager he told me I could bring it back and she was like it's used he said u couldn't bring it back if it was used used I said I barely used any of it I don't like it it not the right color then I went to the pharmacy and asked a woman I know how to file a complaint she gonna come up there and start her mouth I didn't get my money back but she wanted to act like I'm a theft and I don't steal nothing never from there I'm going to tell them they need to fire her or I'm filling a lawsuit for discrimination cause I got piercings and tattoos she thinks I'm a thief she try's to say well people are bringing makeup back that's half empty I barely used it this cashiers name is Tracey she works in bluewell rite aid/ Walgreens in West Virginia
I purchased packing tape, rite aid brand, but couldn't get it to feed properly, didn't have my receipt, but used my rewards number when I bought it. Took it back to the store in Aptos, CA where I purchased it and had no problem getting the full purchase price refunded in cash as it was less than $10. The staff at this store have always been great and have gone out of their way to help customers. I highly recommend this location.
I agree with Lynda. Went back to Rite Aid on the same day to return an item that we bought using our Bank card and with the evidence of the transaction on the online bankind app in the phone. Also we used the wellness plus phone number for the purchase. Still the Assistant manager at the store said that she can only give back the lowest sale value for the merchandise. It is strange and not right. No wonder why Rote Aid is slipping down among their competition. Rite Aid is neither Right nor helpful.
Tried to refund an unopened item today in Santa Rosa, CA. Clerk in charge was RUDE, refused return stating she couldn't override?? And told me to come in tomorrow. What?!! I have NEVER been treated like a piece of crap like that before. This woman will be sorry she messed with me!! Hating Rite Aid
What is return policy for clearance items WITH a receipt that was purchased two days earlier with cash?
I went to Store 04805 in Ravena, NY and bought three Cover Girl makeup Concealers on clearance on 5/29/18 with cash - Register 3 Transaction I opened one concealer and it was old, sticky, smelly and nasty. I brought the opened concealer and the two unopened/sealed concealers back to the same store on 6/2/28, with the receipt, and explained they were old and no good.
The cashier and manager refused to refund my money and told me sorry, they do not except returns of Clearance Items. I stated the Return Policy said I could return these with the receipt and the manager still denied me a refund.
I then called Customer Service on Saturday 6/2/18 at 9:26 am EST and got a recording saying they were closed and to call back.
I put the items in their trash bin and left. I wonder if they put the items back on the shelf to resell.
Very upset and disappointed. Now I see why Walgreens is taking over.
This beyond sad, it's a ripoff, it's unfair trade and sends a poor message to customers. Why don't we #PROTEST FOR OUR RITES OF PURCHASE RITE AID ABUSES ITS POLICIRS AND RUINS CUSTOMERS TRUST. How is it you are told you can exchange, get refund or satisfaction despite loss of receipt, but I purchased three items weren't given a receipt, went around a corner two blocks away , opened one product it was hard and not the purchase I requested or believed would work. I had my product, the cashier went and got the Titesid brand which wasn't a peel off scrub it was a clay firm instead. It didn't work or squeeze out the bottle right. I walked back into the store was told I couldn't exchange, them was told if I wanted to get monies back it will go into a gift card since I just purchased. However, because they were out of gift cards I had to return four consecutive times my purchased was $13.00 dollars and they wanted to give me 4.00!dollars this is pathetic it aight to be a law where customers rights are evaluated and fair trade products are returnable at equal value the biggest Loss is Tite Aid they scanned my identification card to determine how much I will recieve this is customer bias another customer comes in and have no receipt is allowed to exchange item without price loss . This is discrimayory an unfair exchange and trade
Been trying to get a refund or exchange from my store for a month now They will not give one, store #07087, Will not be going in there again till I get the exchange, The product had an Expired date on it when bought, When I took it back in the next day, I was told OH WELL, The cashier told me management wouldn't take it back, Never used & with receipt
All these refund return complaints is the reason why Rite Aid went under. They automatically give customers no less than 50% off returns without a receipt. I have wotnessed first hand a brand new as seen on tv item newly stocked purchased by a customer 2 days prior (same day it was on the shelf)..she got 50% off when she returned it. Rite aid policy said wi refund last sale price in 90 days. That item had never been on sale!! That showed me the scam. Save your receipts people cause these stores can now tell you they dont want you to shop in their storee anymore if you return to many times even with receipts!!
I'm resident for the last 40 years in the City of La Mirada California, always shop at Rite Aid in the past great customer service, all the employees always happy and ready to help you....but for my surprise my last visit to your store #06333 on 02/21/2018 with the purpose not to return the items that I did purchase on 02/12/2018 "Cash" I believed that I had purchase those Items @ 75% off at 6:56 pm. I only wanted the difference of 0.65 cents on 3 nail polish regular Price $2.49 and 2 eye pencil also in sale 75%. Cashier number 63331091 check the prices on the items that I want to be reimbursed the difference, she mentioned that were not on sale and the original cashier charge me the correct price, she even went to the isle were the items were and show me the picture.....I'm not crazy I remember that were on Sale, she call the Manager to help me, well she did....she check again the items on your system and one more time it shows that they were not on sale! I happen to be a clerk that always change the prices in the store I know her, so the manager Elisa ask her if they were on sale, her answer after checking in her little computer and it show that were not on sale. I had mentioned to them when I purchase the items on 02/12/2018 she check again the little computer and her hand and she confirmed that on that day were on Sale, but at the same time she mentioned that that was the last day for the sale! My question for you its...at what time your sales start and at what time expires? Your manager was so rude to me....she didn't offer other solution...she walk away with out said any word to me...so at this point decided to returned all the items...they look at like I was crazy, the cashier and the manager. I used to be a Manager in retail for many, many years...I had never treat my customers like She your manager had treated me...It was not the penies it was her attitue towards a client...this is my first time that I had to make a complain regarding a clerk. Love Rite Aid...my favorite place to shop here in La Mirada.
I took an older friend to riteaid to get a card so she can put money on her sons books as he is in jail, the girl sold her a money pak to reload a card but she doesnt have a card to reload when i went in the store to explain to her she said we just need the numbers pff the cardboard package,ol so we went home .later after finding out that was not true i called the store and they're basically were rude and told me there was nothing they could do , really!!! The cashier told her to buy the wrong thing?my friend is on a fixed income and cant afford this poop!
So apparently not having a receipt just makes you an automatic criminal?! I am a can and i was asked to do a few returns on basic medical supplies and was turned away from even receiving store credit. It seems rite aid should get a handle on their theft problem instead of making it everyone's issue. This store is a joke.
Store #03966 in Kalkaska MI - purchased Foster Grant reading glasses on 11/17/17 for full price of $24.99. The following weekend they were on sale buy 1 get 2 free. I was out of town those 3 days. I currently have an email from Rite Aid stating the glasses are currently buy 1 get 1. I took my receipt in today. Manager Rick would not honor the sale price. It was my understanding they had to if they lowered the price within 30 days??
Rite Aid Rite Aid return policy without receipt in Riverside California off of Van Buren and Washington is very very sad if your homeless and you buy something and you lose the receipt you're not allowed to return it at all if your homeless it's sad and I saw it for my own eyes they should be sued and you should be ashamed of yourself Rite Aid
Regarding Rite Aid's so called return policy: Rite aid now has the product I purchased to put back on the shelf to sell for full price, kept half the purchase price in dollars, plus the other half refunded to me on a rite aid gift card to be spent in their store. I paid Rite Aid for shopping there. NO MORE!!!!!
honestly rite aid was always my go-to store for everything including my pregnancy boredom just to get out of the house. I loved and worked just a block away so when I had a dull moment I'd go over a buy a few unessesary beauty items to help me feel better about being a 8month pregnant planet, the employees knew me and were always pleasant. Until lately now that I have a new born.. With expensive taste in medicine and formula.. So I have had to pilfer through my misc items that were unused or unopened that I'd accumulated during my rite aid binge phase and return them for baby incidentals and nessesities. When I go in to return things I am very blantantly judged and scrutinized. Employees don't even wait until I am out kfbearvshot before they discuss that the things I've returned are probably stolen. As if I am not humiliated enough these women need to make me feel like I look like a damn criminal when I'm just trying to feed my kid and have never wronged this store
Sooner off putting. Had me in tears last time I left.
I hate it now when i used to feel so comfortable with the employees, i even came in to introduce my baby when she came. Now if go in Its hositile and akward
Complete and total I wanted to return an item I paid $50 for, but without the receipt they will only give me $23 in store credit. I bought the item from that store, all they have to do is scan the goddamn thing and see that I bought it from them with the card I have in my hand. A receipt is just a paper proof-of-purchase. You have the electronic proof of purchase in the computer you stupid POS, greedy, scamming WRONG AID.
I am going to inconspicuously damage the product before returning it to them. I will never shop WRONG AID again.
This policy is really the biggest crap I have ever seen. So I came to the rite aid on 45 street and 43 avenue and without the receipt even to exchange I would get from an item that is about $12.00 I would get $5.00.
What a rip off. The package was sealed. Mr Ashok ( the manager would not exchange for full price) so I will NEVER shop at Rite Aid anymore. We have other options in New York.
So unhappy!! False Advertisment!! Hurt, and will never buy anything from Rite Aid again!! Im embarrassed and I can't belive this happened. . bought Rte aid brand nicotine patches because they were out of the name brand ones. The lady explained they have the same ingredient ect. I then explained how i tried other brands n they werent as effectiv. She then said there's a money back guarentee if your unhappy.(as the label says on the box)so I gave them a try, n they went like the name brand at all. I still had urges to smoke. With the name brand I get sick if I do. So, I wanted ro return them n buy the name brand since they were in stock again. N I was told no I can't return any ciggerettes or Tabaccco products. I explained my story. N how these went Tabaccco nor ciggerettes. Plus, the box says if ur not satified well happily return you your money. But, here I am not trying to even get my money back. I just want to spend 20 bucks more and get the ones that work.
I called up rite after the store wouldn't exchange me or refund me. And they said the same thing.
Then, i called back to thw store n spoke w the manager who said to come in. He was willing to give me 20% off the nicoderm patches whuch was 10 bucks. Funny how the rite aid brand was now 10 bucks cheaper rhen when i bought them 15 days ago. I don't understand y they put that label on them. And I've never returned anything before. N I was gona spend more money not get money back. Im upset n here I am w a 9 month old in my hands with ashes from ash wed n I was treated horribly. All I wanted was the brand I originally went in to buy. But, yet I'm out 40 bucks. It's false advertisement.
Rite Aid lost my business... there is no law that says you can not return pharmacy items to the store... first they lost my store business with there return policy on in store goods now they lost it in the pharmacy.... they make up stories to not accept things back... Rip off... go to another pharmacy... they dont care at all....
I bought a 14.99 item for Halloween it didn't work
I found my receipt and it clearly says I have 90 days with a receipt
No where in there policy does it say seasonal items can't be returned I called two rite aid same result .they can't return the item wtf so why say 90 days on receipt if it's a lie u guys are fraud I hate your store this is why I stay at cvs they have great deals and stand by there return policy
I will not be giving Rite Aid my business anymore..My mother bought me a hair product she thought I should try, not knowing I already had it. She threw out the receipt so u called to ask if I could exchange it..the women on phone said yes, that I could or I could get a store credit..when I got to the store I asked for the credit since I was in a rush to pick up my kids, so the lady working tries to give me $19.11 when my mother paid $38.99 two days prior.. that's ridiculous. I went over to look, it didn't magically go on sale. I asked the women if instead I could just exchange it for another kind of the product that was same price..and guess what. You can't even do an even exchange with the original price. I know that they want you to save receipt but there are situations that arise where you can't get the receipt. I never had this issue at any other store..Cvs will give you credit for whatever the item is selling for at the time and Walgreens will either look up your purchase with your rewards card number and if you did not use one, they just look up in their system to make sure it was sold in the last few weeks. They should have informed me of this policy before I drove all the way to the store. So now I'm stuck with 20 oz of leave in conditioner
RITE AID RETURN POLICY IS 100% FRAUD!!! I purchased a bottle of Flonase nasal spray ($14.99) the first day it was available for sale to the public over the counter w/o a prescription. A few days later I open the package & it wouldnt spray (defective). I threw away the receipt cause who ever needs to return medicine. Anyway, after checking the return policy at Riteaid.com...it says returns w/o receipt are returned for last sale price in 30 days on a Rite Aid merchandise card or exchange it. Simple enough right.. WRONG!! I go into the store where I bought it & as the cashiers processing the return she says I will receive a merchandise card for $3.49. I said NO WAY thats not possible u just started carrying it 3 days ago. No way the last sale price is 75% off when its only been available to sell for 3 days. I ask for a manager who comes & completely agrees with me but says corporates taken away their authority to adjust return prices & now the register doesnt give them the option anymore. I said whatever I will just grab another one & exchange it. When she goes to process the exchange the register says I owe $11.50. Its still taking 75% off for an even exchange. In said just forget it & left. This prompted me to research their so called return policy. About a month later I send my husband in with 2 items to return. I save 8 weeks worth of sale papers, emauring the items being returned have not been on sale. What do you no...when the cashiers processing the return both items come up 75% off. Sounds like fraud to me...what do you think???
I purchased some beer which I discovered was the wrong type. I went to the Rite Aid where I made the purchase and was told State law doesn't allow the return of alcohol. This is not true and its up to the retailer. I looked up Rite Aid's return policy and it states products can be returned within 30 days. Why am I being told at the store I can't return this beer. All I wanted to do was exchange it for the same brand.
Rite Aids return policy is a joke. I have the box, the bag and the plenti card that was used for the purchase and they only want to refund me less than half of what I paid for it. I wish we can get a group of unhappy customers as myself and make a class action suit against them for their highway robbery tactics.
As an employee at a Rite Aid hopefully I can help you .if you return items 3 times, without a receipt, we have your signature, and the register will no longer let you return items, to much scamming from customers, buying , using coupons, earning points and than returning items, and getting full price! If we are familiar w/ customer coming in returning, than we will put it on RA gift card. And if you return w/ out receipt we can only give you amount cash register says to give you. Because fraud. To many people come in wanting a refund w/ no receipt because they stole it from another store! If you return and exchange for something that cost more than obviously you will pay the difference.I do not think There's no returns on clearance, because it's no longer in our system.
I recently bought some makeup from Rite Aid and I needed to return it because it was too light. I came in with my receipt, I had originally paid with my debit card, which should entitle me to cash back or a refund to my debit card, or so I thought... Well the woman behind the counter informed me that no that wasn't Riteaids return policy. She said their policy was that If I paid with my debit card, I was only entitled to a store credit.. RIDICULOUS! Anywhere else you shop you either get cash back or it goes back on the card. Of course I argued with her until she conceded and gave me my refund in cash. I even went online to check what their policy was and the information I found on their site was kinda shady. Rite Aid said their policy was to "GENERALY" give you a refund back in the method you paid for it. Hey Rite Aid what exactly do you mean by generally??? Not exactly forthcoming are they. Just be mindful that if you make a purchase there with your debit card and want a refund they may try to give you a gift card instead of the cash you rightly deserve. What a greedy crooked corporation...
Rite Aid lies about their return policy. I had quite a bit of make up I needed to return and had lost the receipt. It clearly says you CAN turn without a receipt for store credit and I was denied at not one but two stores and was treated like a criminal. I will never shop there again they want loyal customers but they certainly arent doing anything to KEEP a loyal customer
Rite Aid's return policy is a joke. I bought a tube of Rite Aid brand diaper rash cream a few days ago. When I went to use it for the first time, a disgusting fluid leaked all over my son while I was changing his diaper. I brought the tube back unused and was told that even though I spent at least $6.50 for it a few days ago, I would only get back $2.74 for a defective tube of diaper rash cream. THAT'S RIDICULOUS. Its not like I bought something I didn't want and needed and just wanted my money back. This did not work as expected and was an inconvenience to myself and my family. After waiting 10 minutes to be helped, and told I was only getting $2.74 back, I was then told my only other option would be to do an even exchange for another tube of that nasty trash. I was so unhappy with the customer service I left the defective tube at the store and walked out without ANY refund.
Thank you for robbing me with your awful policy and sub-standard customer service. Nobody in my house will ever purchase anything from any Rite Aid again.
I am very dissatisfied with Rite Aid return policy. If I paid with a manufacturer coupon (which they get reimbursed for)or with up rewards I lose them. At CVS I get a money card, which makes sense.
I tried returning an unopened make up which was $14.49, but I paid with up rewards. All they wanted to give me was $3.00. I kept the make up, but don't shop at Rite Aid that often anymore.
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