Have been waiting for a few weeks now for Old Navy refund and looking online, I see this is common. I ordered regular jeans (have ordered several pairs before, always regular), and they sent short. I sent them back labelled "too short," and ordered regular again--this time they sent tall! So this time I just asked for the refund. So now they owe me TWO refunds...
Looks like I'll be waiting awhile.
I made a purchase on June 11 using my credit card. Took three blouses in on July 28 to return/exchange for a smaller size.
I can understand not being able to return but not being able to get the correct size is upsetting.
I am new to shopping at Old Navy, recently discovered that you have larger sizes, plus good shopping for my grandchildren.
I am from St Lucia W.I. and I did made a purchase order when old navy sales on leather 2 straps slippers and the brown slippers was in stock when purchase and then they sent me a total different color and both sides of each pairs were obviously cut.So ridiculous and unacceptable.The slippers is wrong color and cut again. Shame on old navy.
Like another reviewer said I want to return something and two entire orders have been wiped clean or deleted. I cannot find them anywhere and I only order though my account as all my info is already there. Shady business Old Navy. Now I'm stuck with over $100 in items I can't return because I have no proof of purchase
I tried to return Christmas gifts. Perfect condition tags still on and only wanted a different sizes. We were denied because we didn't have the original receipt. I had to call a 3rd party company to have my request sent to a committee to review it. NEVER WILL SHOP THERE OR AFFILIATES AGAIN!
I have been shopping online with old navy for years, but on April 30, 2020 on my birthday, I made a purchase online which I have not received. When the package was tracked it was and still is in New Jersey from May 15, 2020 and has not moved. Several emails were also sent to old navy customer service requesting a refund of the cost of the items but no one responded. Several efforts have been made to contact Old Navy but phone line rang without answer. Contact was made with UPS and USPS and still nothing. I am extremely dissatisfied, unset and annoyed. I will not be purchasing from Old Navy again.
I ordered a pair of shorts to be picked up in store. but I ordered it to the wrong store. Old Navy cancelled my order and I haven't received my money back. I can't get anybody on the phone or email. Highly upset and will not make the mistake of online ordering through them anymore.
I purchase a large order about 2 months ago (May 2020). It was shipped in smaller chunks. No big deal. Got a pair of shoes that were like 2 sizes too small. So I used their return label to send them back. That was June 10th.
I still have received no update to that refund. It is like that refund disappeared from the face of the earth. I have currently been on hold for the last hour waiting to talk to somebody. It was so long ago that I don't have the email with the order number! No stress right? I can just log into my Old Navy account. Nope, the order isn't there anymore!! It legit like that whole order was wiped from history.
Yes the return was easy BUT getting a refund is near impossible!!! I returned one item from my online order. It was received by them on April 21. Today is July 6 - still no refund. I've had the same experiences of unsuccessful emails and holding for hours on the telephone. This is not only unbelievable, it's unacceptable customer service!!
I returned items to Old Navy on June 2nd, their tracking says they received it on June 15th. It is July 2nd and I have yet to see my refund credited back to my credit card. I tried to contact them by email, chat and phone....NO response and wait time is unbelievable. If I knew this before I placed my online order I would not of purchased!
My daughter and I both returned items to Old Navy at the beginning of May. It is July 2nd and I have yet to see a credit to my debt card. I do understand delays due to COVID, but good communication goes along way and they have cut off all methods of customer communication. They have no issues taking your money, but refunding is a different story. I will not purchase from Old Navy again, even when the stores reopen. I have no respect for the way they do business.
So disappointed, I mailed in my returns in Jun 2ed, not any refund yet, what's up with old navy, why it taks so long to get the refund, it looks like old navy is disappeared, on one answer the phone, no online chat, no email.... I don't think I will buy anything from Old navy again
Returned one item via mail using Old Navy shipping label (stores were all closed so no other option but to mail back). Received email from ON stating my item was delivered to them on 2 JUN. It's now 1 JUL and still no refund. The chat option is down (shows no agents available) and of course the phone hold times are crazy. I know we all have to adjust due to the pandemic but come on ON! You happily take in millions of $$$ from online shoppers but can't get your refund system to work better?
I returned 4 pairs of pants your website confirmed receipt on May 19th. I received an email confirming. I should have received an email confirming. I still haven't received my refund and now they're claiming they only received 2 pairs of pants and will be receiving a refund in 10 days for just those. I returned 4 pants not just 2!
Totally unacceptable customer service where is their management team fire them all during a pandemic when retail stores are closed and online shopping is the only alternative it doesn't take a rocket scientist to figure out a way respond to your customers get with the new world of technology!
On May 28 2020 returned clothing too small. I did not received a response from Old Navy. I called only to hold to an hour and be disconnected. Majority calls regardless how early says they are no longer taken calls. I am beyond disgusted with them. I only purchase for my grand daughter.
Having the same problem with Old Navy - I am so disgusted with old navy: gap/- I think I'll not buy from them ever again - on wait too try get hold of customer service with wait times over 1 hour and still no person on the other end . Waiting for a refund for items returned in May - what is with this company totally unacceptable.
I feel somewhat relieved to hear that others are experiencing the same delays as I am in receiving my refund from Old Navy. I mailed my items back and they were received in Mid-May- no refund yet. I can not get in touch with anyone from customer service. I even tried their online chat, was unable to get it to work. I call as soon customer service opens, never can connect with anyone. I'm really frustrated. I understand that there will be delays due to the pandemic but this is unacceptable that there are no available representatives to keep us in the loop. I am getting close to 30 days since they receive my return. If it goes past 30 days, what is the next step?
I thought my situation was bad!! They received my merchandise on May 28th for two separate returns and I haven't received my refund back. I have called customer service, sat on hold for up to an hour with no one picking up, or been told that they're not accepting calls right now! And chat is unavailable!
I finally received notification that my refund from Old Navy, which I have been waiting for since returning items on May 1st, will be processed sometime in the next 10 days!! Ten MORE days of waiting? Not only that but they deducted $11.99 from my refund for "promotions" whatever that is. If it's a restocking fee then it should state that. I haven't found anything in the return policy statement about a restocking fee. I've returned online purchases from other businesses and received quick refunds, even during the pandemic. No excuses for holding anyone's funds for this long! When I attempted to contact them about my refund I noticed that the "chat" option was unavailable, but that I could write a letter and snail mail it. Seriously? Will not be shopping Old Navy again.
I just filed my complaint. It's been well past the 30-45 days for the three returns I've made and their only response to me when I communicated through chat (twice) was to give me a %15 discount on my next order. Which is a crappy discount and why the heck would I want to buy more from them right now?! I even ignored my super cash and my gap cash because I'm not taking any chances with them!
Amending my previous post - their corporate hq is in San Francisco CA. I am contacting the CA Attorney General. I encourage everyone with complaints about this negligent, greedy company to do the same.
Here is a link to file a complaint with the CA AG:
https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
Here is Old Navy's info when filling out the form for the complaint:
2 Folsom St.
San Francisco, CA
94105
I am still waiting on refunds for 3 separate orders. All returned by mail and received by Old Navy at the end of April or first two days of May. This is disgusting. When you call them out on Twitter they ask you to DM them with details, but then assure you that your refund will take 30 days to process and then 8-10 business days to post in your bank account. Doesn't make any sense. They sure enough took my money in a split second!
How in the world are you supposed to return anything when all Ellen, the 25 years experienced Consultant cant even talk to you?And then give them your credit card# & pay $1 for them to send you a return receipt??? I've never had any problems at the store but they have closed them all down around me. Guess you won't have to worry about future business!
Both Old Navy & Gap are the worst right now. I have purchased several items from both companies & have returned 2 to Old Navy & Gap cancelled an order that was OS and still NO refund. I can not get anyone one the phone & no response to several emails. I will be putting in a dispute through my bank to get my money back and will no longer shop at either retailer. It is horrible for both establishments to allow consumers to purchase items & expect them to wait months for a refund. NONE of which is stated on either website! DO NOT BUY FROM THEM. Loft & Amazon both offer prompt refunds.
I just got and opened the order I placed in April. I have to return them they are falling off me. There is no slip in the bag because I suppose of the :virus:
I want to take them to a store for a return and credit. How does this process work? Will someone come out to my car since I can not go onto the store? Will I get a receipt so I know I will get credit on my cc?
A receipt in the bag would let me go to the PO and just mail it back. so much easier.
To whom it may concern,
I Purchased a pants and they are much to big..i would like a 1x shipped to me are a refund. i have not been able to reach anyone for a return label, i haven been trying for weeks.
can someone please help me.
There was no receipt in my bag at all, neither a order form.
My husband did some online shopping and asked me to return the items that were large in size. I went to the store with the original packing, tags and receipt. The woman at the store pulled up my receipt and said it was past 45 days due, so she could only give me an in-store credit. She tore up the receipt. She then took my driver's license and tried to return the items and give Me an in-store credit and then said it was denied because apparently I was over the limit that was set for returns without a receipt. She printed out a transaction id for the denial which basically gives you no information but a legal disclaimer about some return activity report. She told me some other family member could try to return using their driver's license. Well my son went and tried to return and this time they pulled the stunt that only someone over 18 is allowed to return. Since he was 16 and half year old he was not allowed to return even though he has a valid Ohio drivers license. I looked up their return policy online and nowhere does it talk about someone having to be 18 years old to return. Goodbye, Old Navy. With this aweful return policy, you have definitely lost my family's business. Here is the store number 05678, date: 03/01/2020
I purchased Christmas gifts online at what I thought was a good deal at $19.50 a pair for jeans. One of the three pair weren't wanted and when I went to take them back 1/14/2020 was told it was past the 45 days. ( I had my online receipt) I told them it was a Christmas gift so it hasn't been 45 days from Christmas. I also live an hour away. The cashier said I could get a gift card and rang it in and the total was $15.47. I let her know I paid more than that. She said as far as Old Navy was concerned I had no receipt and that what I get. Very rude. I stated that's why I won't be shopping here anymore. I gave the gift card to another shopper. I won't be back. Also this store in Mechanicsville is very dirty.
I bought my son $150 worth of clothes in September as Christmas gifts. He didn't try them on until Christmas. They didn't fit. I took them to the store to try to do merchandise exchange or a store credit. They denied the return because it was past the 45 days. The woman was extremely condescending and rude. I won't be going back!
Went to Old Navy tonight to return a coat that was gifted to my daughter yesterday. It's brand new with the tags still on but didn't fit well nor did the style look good on her. Well, they wouldn't let me return it stating the return was denied. When I asked "why" the manager states sometimes they deny returns for people why return items often without a receipt. Surprised by this response, I spoke right up saying I do not. I shop here often but always have a receipt. I just don't have one today because it was a gift. Nope. Couldn't even exchange it for another item. So, now my daughter has no winter coat for tomorrow and it's supposed to snow. Awesome. Old Navy, you've lost my business.
I have shopped at Old Navy since as long as I can remember. Well not anymore! I live an hour from a store so I shop online. I bought a pair of boys jeans for my son and they were too small. I tried to return them last night to a store. I had the packaging they came in, tags were on them and had my email with my receipt showing I had paid $10 for them 47 days ago. The cashier said it was past the 45 days so she could offer me a gift card with what the ring up as. I was fine with that. They came up to 97 cents!! What!? She called the manager over and she was very rude saying it was past the 45 days so there was nothing she could do! Are you kidding!? She says they are a fast fashion store and get new product in all the time. They were boys boot cut jeans that they have had for 20 plus years in that store!? Ugh I was beyond frustrated!!
Online order for store pick was inconvenient. Horrible experience. I placed the order at 8:30am. Order was ready to pick up arpund 1pm. And I got an email stating one of the items was out of stock and would be refunded. And one other item was not available for same day pick up and would be mailed out. I go to the store. The items were right there and there was plenty in stock. I ask the store clerk if I can just take the items with me since I was still charged the total amount for all items. She said no. That they couldn't cancel a mail order and that they already scanned the barcode and a refund will be processed. 5 days later (business days) I'm still pending for the transaction to be finalized and process. And nothing.
Worst store ever for returns. I bought a purse and used it for an hour and didn't like it, still had the receipt and tag on it and went to return it with no damage whatsoever. Woman said no because it was used. Never shopping here again that's absolutely ridiculous!!!
I find it ridiculous that I could not return or exchange a pair of jeans that had a rip in the seam of the crotch because I wore them ONE TIME. I bought them exactly a week ago, wore them once and noticed the giant hole. So I'm out 35 dollars and will never purchase anything from a store that won't at least stand behind their cheaply made products and make it right for their consumers. I was told I could sew them! Why would I spend time and money to repair something I just bought? Ridiculous. What a waste of money!!!
Love the sales associates that say that the return policy is on the receipt and it is the customer's job to read it. That's a great idea except you get the receipt AFTER you pay. Other stores have better return policies and I won't shop at Old Navy until they can offer the same.
Bought 3 dresses online - fit wasn't great so took them back WITH receipts to a local store. Return went smoothly with cashier telling me the refund will be made directly to the card I paid with.
Fast forward 24 hours - no sign of refund. Called OldNavy.ca customer service and was told "it will take 3-5 business days, and that information is clearly printed on the receipt". Well no, not printed on either the original online receipt, nor the store receipt. "Well the staff should have told you that". Okay, but they didn't. And to add insult to injury, business days do not include Saturdays or Sundays, because even though Old Navy is doing a brisk business online and at their stories on those days, they are not 'business days'.
Called the store directly, and requested information, also had staff there tell me that "it is clear on the receipt that refunds will be processed 48 to 74 hours after return" Well no, not printed anywhere. Finally talked to a great manager Sylvia who was very helpful and gracious on the phone. Why are questions now regarded as so problematic? Sometimes patrons just want good information, we are not being nasty or confrontational, we are simply looking for accurate information.
Purchased multi items for my son for school when he was going to have to wear uniforms. Switched schools and tried to return the items, with tags and stickers attached and receipt to be told they would not return them due to they were now on sale and would only return the current price. They refused to give me what i paid. WILL NOT HAPPEN AGAIN BECAUSE I WILL NOT SHOP AT THERE STORES ANY MORE...
I bought jeans at an Old Navy today. They were marked as "30% off" but the cashier didn't take the 30% off. The original price was 44.99, and I bought them at 44.99, which I wasn't too mad about. But, when I got home, they didn't fit that well. Am I able to return the jeans, even though they were"on sale"? And, do I have to return at the same O.N. location?
I'm pissed I bought 2 pair of pants in which my son can't fit, which is fine I went back to exchange only to find out he can't fit any of their jeans! The problem is they will not return the pants cash back with the original receipt which it hasn't even been a week! Pants are not worn nor damaged with all the original tags on them now you tell me what's the PROBLEM?
Being a very loyal customer for years, I attempted to return 2 pairs of pants that I lost the receipt for and the card look up wasn't locating my items bought under 45 days ago; not the first time. Ok, I can exchange for something else like I have in the past...WRONG. So apparently, because I already exchanged without receipt twice before, I am placed on a 180 days wait and was totally belittled by manager Stephen at the Pasadena store. This new return without receipt policy was not posted anywhere in store nor did they let me know previously that if I exchange without receipt, I may not be eligible for another exchange after 2 times. I'm not a serial return without receipt customer and all I wanted to do ws have them return it to my card but the look up isn't always reliable and I was not offered a receipt by email which should be the responsibility of the employee to offer. Don't scold me in front of other customers and belittle me. Very unprofessional for a manager.....Stephen from ON Pasadena. I hope they go down like Gap is.
Lost my receipt, called them up and asked if I can exchange just size and when I went in they said " exchange was denied and gave a little paper" and will mail me the reason why it was denied. They are a joke. Won't spend another single penny in that store. And will tell all my friends and family members, and social media followers not to purchase from here. They will make you feel ridiculed and embarrassed!
Just went to return 2 items at old navy but was informed of the 45 day return policy. I have no issues with it being 45 days for store credit but give me back what I paid for. I have the receipt with the tags on it. It was a coat and a pair of jeans, since I didn't wear the coat yet and spring is fast approaching I decided to return it and I have too many jeans so I changed my mind. Every where you go if you don't have the receipt they will give you what they are selling for now but with receipt they will give you store credit for what you paid. I am so disappointed with this policy, well I guess I won't be getting as much stuff from there anymore.
Don't try to return anything without a receipt! I had $100 worth of clothes I was given as a gift, none of which fit. The gifter had lost the receipt. The website says they offer store credit for items without a receipt. I took my items in and they denied the return, gave me a slip of paper and told me to call the number and they would explain. The number I called turns out to be a company that retailers hire to track people's returns. I had NEVER returned anything to Old Navy before. They told me that the items I was trying to return required a receipt. Keep in mind, it was literally a couple pairs of regular size pants (not odd size or special order) and a shirt.
I only buy my clothes from Old Navy and have an Old Navy visa credit card that I use on a regular basis. I give this company 100% of my clothing business. Not anymore. Not only were they rude to me, but embarrassed me in front of a backed up line of shoppers. They have lost my business.
Two skirts and pair of shorts purchased. They are brand new, tags on, never worn. These items are still on their website at full price. I took them to the store for return since I do not having the shipping receipt. They wanted to credit me a measly $5.41 for all three items. The manager said that their computer simply rings them up for what they would have to list them for on their store racks. Their computer does not look at web pricing. Such a shame. I still enjoy Old Navy clothes and their free returns by mail, but it makes me leery of buying out of season clothes. Purchased the skirts and shorts this winter at a good price but now I'm realizing the skirt is too heavy/hot and I didn't need the extra pair of shorts. If you are selling items full price online, I don't see why a store would so devalue them.
Never got my refund by mail. Feels like I've been robbed.
Won't be shopping at Old Navy again.
Bought some leggings tried to returns them after 48 days with receipt and tags still on was told I could not return for a refund or store credit because it was over 45 days, I can't tell you how upset I was . Just ridicules in this day and age with all the places there are to shop, I am thinking about closing my old navy account and Never shopping there again, they shouldn't treat their customers like this, in my book it is unexceptable. Sooo mad.
I went to Old Navy on December 22 to return an item i bought November 3. It was a shirt, tags still on, never worn. I had my original receipt. Before i went to return the shirt, i looked up the return policy and was well aware of the "Holiday" return policy. According to the policy, i had till sometime in January to return the shirt to get refund (with original receipt) since it was purchased after November 1. The manager of the store was very rude. She would not give me a refund but instead i will be receiving a "check" in the mail that acts like store credit that can only be used in that store. And if that wasn't bad enough, i didn't even get the full price i paid on the original receipt i had in my possession. Instead i received the lowest selling price. I knew this was not the "holiday" return policy that was printed on my original receipt. Before i left the store i had corporate on the phone. Coporate customer service verified that I was indeed correct. I should have received the full amount I paid and a refund in the same manner I used to pay for the shirt. I received a case number from corporate. As soon as my "check" comes in the mail, i will be going back to the store to get my full refund in cash and will return the store credit check. Of course with this screw up, corporate will have to walk through the process with the store how to fix their error when I get there. Overall it was very frustrating because i knew i was correct and instead of the manager calling corporate to verify my concerns while I was there, she was too busy staying she was "correct" in her interpretation of the "holiday" return policy.
On October 14, 2017, I purchased early Christmas gifts for my grandchildren. I
like to do my Christmas shopping early. When I started to wrap these gifts
yesterday, I realized that I had purchased the wrong size, so I wanted to
exchange them for a larger size. So today (December 15, 2017), I went to the Old
Navy store in Dewitt NY to exchange them,with my original receipt and was told
it was past 45 days and could not return or exchange them. These gifts were 6 items
of clothing still in the bag with the tags still on them totaling $50.00. I asked what am I
supposed to with these close now? The girl said donate them. I think that was
a rather rude response to tell a customer.
I think that the 45 day return policy is too short for exchanges, especially
when they are intended as gifts for Christmas. When I have a receipt, unworn
clothes with the tags still on them, I should be able to exchange them for a
different size.
I returned over 180 worth of clothes but was wanting just to exchange so the lady had to send me my in store or online return through the mail and I believe it's been 2 weeks and I haven't reviced any gift card that's what the lady said it would be please contact me back so I can figure out what's going on thank you very much
I ordered some jeans online on 9/11/17 and tried to Return 11/1/17 in store. The cashier told me that because my purchase was over 45 days that I would need to contact customer service directly because if I tried to print a shipping label online that it wouldn't accept the return. I contacted customer service by phone and they gave me no issues in my return. They emailed me the shipping label. She did state that it was a one time concession but now that I am aware of the short return time, I am okay with this policy.
I had a online order that I returned to the store. No problems there but she didn't ask me to slide my card that I used to purchase the items. . . Is this normal? I have never not slide my card for a refund to said card. Should I be worried ? I kept Eveything from this exchange.
All I am seeing here on these posts are dumb people, talking nonsense about Old Navy. READ THE POLICY!!!! Maybe then your feelings won't get hurt when you decide to cause a scene at a store and hold up the line. The receipt says 45 DAYS TO RETURN. Online and In store are two different markets. IN STORE AND ONLINE EXCHANGES ARE NOT ALLOWED. If people would just take the time and read the receipts, none of you would have a problem. When there is no receipt, you get IN STORE SALE PRICE because there is ZERO proof you paid in cash or card. Old Navy does not hand out free money. KEEP YOUR RECIEPTS THEN. Mail Certificates are given out when you don't have your receipts and it will always be like that. Once again, READ THE POLICY !!!! People are truly dumb and believe that Sales Associates need to bend rules to their likes. Does not work like that. Once you purchase an item at a store, you are agreeing to their policy. Educate yourself before causing a scene!!!!
Went to return about $200 worth of clothes I bought online with my ON cc and was unaware they changed the return policy from 90 days to 45- I was about a week over go figure. They said they could give me the amount that the items were currently being priced at but would be mailed to me as a check. I lucked out and got a good amount back but I'm really hoping it's not in the form of store credit so I can use it towards my cc bill for the things I kept/ money I lost out on.
Ridiculous! I bought my son a pair of jeans from Old Navy. They fit so I kept the tags on them and hung them in the closet. Being the 8 year old that he is, a month later when I needed them they were already too small. I took them back to the store and wanted the next size up. They didn't have them so I decided to get him a jacket instead. I didn't have my receipt so taking the sale price was fine, since I just wanted to put it towards the price of the jacket which was more expensive. The cashier told me she could only mail me a check since I had paid cash. Why can't you put it on a gift card and apply that to the jacket?!? I worked retail for 11 years and we would have never mailed a customer a check. Now I'm waiting who knows how long to get a check over something that could have so easily been taken care of. As a frequent shopper at Old Navy, I'm pretty sure I'll be finding a new store.
Unbelievable! I travel quite a bit with my job I purchased online
Several items, long time customer here. My one weekend I had a chance to stop in old navy to return unworn, new three items with my packing slip, past 45 days by 2weeks unbeknownced of their unfriendly consumer policy . They need to keep in mind my shipment came in 2 different deliveries so our truly not sat 45 days by 2weeks they want tags are you kidding me!?! The code inside garment matches yourr receipt. Rancho Cucamonga manager sucks. I will not be shopping at old navy anymore
They will probably shut down like their gap stores are with this type of service . If it's unworn and tags were by human error thrown or lost. They should be able to honor a return with
Liigitnate packing slip. Closing my account with old navy!!!
I tried to return shorts that had neither been wore or washed, tag still attached with original receipt. Because it had been over 45 days the manager would not exchange,give a store credit or give me current selling price. I have never heard of a policy like this anywhere. In fact I left the store with the merchandise. She said their computer system will not allow them to help me. I will be calling a regional manager.
I just tried to return two pairs of pants and was told that since I was past their 45 days, they would only give me the lowest price. I paid $40 for each pair and they would only give me 9.99 even though I had the email confirmation that I paid $40 each. They also made me take the refund as a store credit which would be mailed to me. I will no longer be shopping there as I just ate $60 on two pairs of pants.
I have routinely shopped at Old Navy for clothes for my 4 grand children. On 2 separate occasions, my daughter has had a difficult time with returns. The first time, I discovered that she could not return without a gift receipt. So, with next online order, I was careful to order as a gift with receipt enclosed. She still had delays, was only able to return for merchandise, and indicated it was a tedious process. She waited in long lines when she checked in & again after shopping for exchange merchandise. Also, she felt like clerk did not have understanding of return policies because he/she had to call store manager for help. Old Navy needs to clarify return policies & be sure all stores apply same policies.
Wow old navy only gives 45 days now for exchanges. I guess I was not aware that it isn't 60 days anymore. I attempted to return baby boy shorts with tags still on and receipt. They were willing to give me the "sales price" of $5. I looked it up online and the same shorts were priced at $14.97!!! Usually baby fit correctly but these didn't and I just wanted to make an exchange old navy. I've never had this issue with returns in a store. It was very embarrassing because I was holding up a long line in the store.
I'm over old Navy.. The manager tells me that since I purchased my items online that I cannot do an exchange or store credit.. I have my online receipt and clothing is still in plastic. He said I would have to purchase new items and wait for my refund to go back on my card 5-7 days.. I'd rather shop elsewhere.. Clearly this isn't the policy that's posted online..
I tried to exchange a dress 47 days after I bought it. I had the receipt but was told no. Sales girl said dress looked worn. I said no I didn't wear it. They still would not exchange it. I will not be shopping there again. Old Navy will soon be going the route of Sears,out of business!
Old Navy has unreasonable policies and are losing sales and customers because of it. They must be financially hurting and need to find others ways to create sales and customers, not by unreasonable policies. I had a receipt and I had to take the lowest sale price for my merchandise because of the 45 day policy. I will not shop there again and I ordered monthly previously.
Woah, these stories sound horrible and nothing like mine. I returned a couple of things I had bought for my son with no problem. Granted, it was only a couple of days after I bought them and I had my receipt but I also exchanged some flip flops without tags for a different size (I have a dumb habit of snipping them). I had the tags just in case but the cashier didn't even hesitate. There were no issues and I was given back my cash for the returns, don't know why some people say they only return on a card.
I personally love Old Navy. There were times that I questioned the quality of some of the clothes but you get what you pay for. Other times quality is spot on. I have ordered several times online and sent items back (free return shipping) which many store do not offer. They refund my card quickly, absolutely no issues. I bought a jacket in store and realized when I got home that a button was missing. I took it back the next day . They didn't have another in my size so they refunded my purchase then ordered me a new one online. I was given the same discount that I used on my original purchase so it ended up being a wash. Plus I got free shipping bc it was ordered from their store (apparently if they don't carry something in your size they will order it online and ship it for free directly to your house with no shipping charge!!). My jacket arrived three days later. In my experience if you are nice and polite to the employees they will do whatever they can to help you out. It also helps to inform yourself of store policies before purchasing items so you don't get disappointed when the rules don't apply to your situation.
I just found out I cannot return a shirt that I wore one time and washed one time. The Shirt is coming apart at the seam. The price of the shirt was not worth wearing it one time. I did not know Old Navy sold disposable shirts wear one time and throw it away. Because they will not take back defective merchandise. I have bought a lot of clothes from Old Navy and everything's been fine until this shirt. I feel like this is defective and I feel like they should take it back and give me my money back
I found their jeans are really poor quality, they also have really weird proportions. Firstly I am a pretty petite girl and they were "regulars" however they were extremely loose in the stomach and thighs, tight in the butt and knees and then loose around my calves and ankles. I really have never experienced jeans like that. I mean sure different brands can run small or large, but damn i've never seen anyone with that kind of body proportion before.
I was given a pair of jeans for christmas from old navy that were way too big and I found out they only refund with a credit card or gift card. I don't own a credit card and Old Navy has been known to be associated with sweatshops. I don't feel comfortable buying clothes from there and they really don't have good quality clothing. I really like I am just throwing a gift away, I don't know why they don't refund with cash.
I went to exchange a pair of pants I had purchased 24 hours earlier on sale. I wanted the same exact pants same color just bigger. They were going to make me pay more for them because the sale had ended. I didn't want a refund, I wanted an exchange. If I read the policy right I could have exchanged them evenly if I had not had a receipt. So I guess being a responsible person and having kept my receipt and not waiting weeks to take them back doesn't account for much. So since they wouldn't exchange them I got my money back and will spend it somewhere else.
I find it really frustrating to accurately size myself in jeans. Left with the hope they would shrink some as they are 85% cotton. However they did not. Now I'm sitting here in these frumpy jeans that don't fit well and the size smaller was too tight to make due... I bought 6 pairs as it was black friday and am so bummed at my new frumpy attire....
Old navy refund policy sucks...Im always ordering online and when u have to return or even try to change it for something else they want to refund it back to the card... but after yesterday I will no longer order online!!!!You already have the money jus give me my cash! I really just wanted another item but a differnt brand...Im done
I had to exchange two leggings for a different size, yes same exact ones except a different size. They would not let me because i did not have my receipt. Instead i had to buy two brand new ones and they are sending me a check in the mail only to use at old navy again. Why not just give me a gift card or just exchange for an even exchange. I dont get it!!
I tried to exchange a pair of jeans, all tags still attached and never worn. I did not have the receipt so the cashier said I could not do anything about it. I am left with a brand new pair of jeans that do not fit. I just wanted the same exact jeans in a smaller size.
I thought I was having a baby girl and had a baby boy so I took clothes back to old navy that had no receipt and was willing to take whatever the price of the items were at that moment just so I could but some baby boy clothes... They told me the totall I went and shopped for baby boy clothes and then they proceeded to tell me that the gift card was going to be mailed to me!! Why wouldn't they tell me that before I went and shopped around knowing I was going to use that money to buy clothes! And to top it off I STILL have not received the in store credit yet and it has been a month!
I bought a few pairs of shorts and one pair ripped after just a few weeks. I didn't save the receipt because I never anticipated the shorts to tear so quickly, with so little wear. I'm S.O.L. now though without a receipt.
Moral: Always save your receipts for goods purchased at Old Navy. Quality is not guaranteed without a receipt or if worn or washed.
I think the exchange policies are all reasonable. For an online exchange, simply call the online customer service and they'll do the exchange for you for no cost. It saves you the trip to the store and from purchasing it for a different price. The in store policies are very lenient. If you can't return your clothes within 3 MONTHS of purchase, maybe you need to reconsider buying from here. Most stores are 30 days or even 60 days. But I have yet to shop at a store that's 90 days like Old Navy. And if you purchase with a credit/debit card, the cashier will be able to look up your transaction within 45 days (again, pretty lenient). The return will be accepted as long as the internal tags are still attached, the ones on the left side of your clothing. Those tags are pretty scratchy, but unless you're fully confident about not returning it, keep those tags (and all tags) on. Also, in store there is nothing that can be done about washed or worn clothing. For poor quality clothing, you can call Old Navy customer service and they should be able to help you. As for the merchandise certificates by mail, those are because the cashiers don't know what you paid for an item. Therefore, it would be very easy for someone to buy an item on sale then return it for the full everyday price. Policies are in place for a reason. And don't yell at the cashiers, they don't make the rules, nor have the authority to override regulations.
I won an Old Navy gift card in and raffle and I've never really liked Old Navy clothes in general. So I bought a hat and shorts for my boyfriend but he did not like them so I went to return them. I paid with my gift card and about $6 on my credit card. Instead of just giving me the money back or putting it on my card they had me pick out a new gift card to put it on. I don't like Old Navy I know I won't ship there again so now I have $22 gift card that will never be used. Why can't they just put it on my credit card like every other store?
I bought 5 pairs of uniform pants for my (skinny-average build) 4th grade son. They were difficult to find stocked in the store. Had to return several times, and it wasn't even during peak uniform season. They were cheaper in store than online. Go figure? Anyway, since buying them in November during a Black Friday sale, by the time February and March came around, those pants have holes in the knees despite having reinforced knees. I haven't had this problem in the past, not even when he wore the slim leg type of pants. They usually lasted the whole school year. Disappointed they don't guarantee uniform pants.
Bought 2 dresses last week and washed them because I always wash clothes from the store before I wear them. They both shrunk like crazy!!! I'm never shopping there again. Used to all the time but I hate throwing $ away. Never had this issue with there clothes before!
Everyone complaining about a 90 day return policy... ridiculous. It's about 3 months, 1/4 of a year. I shop at a lot of stores where I only have 30 days. Well anyway this was very helpful for my return ended up bringing my stuff back without tags, I had the receipt and the return was easy.
I purchased a pair of khaki's for my husband for Christmas and he wore them for the 1st time a month or so later. It wasn't until he went through another stores security that he realized they never removed the security tag. I brought the pants into the store (it was dead at the time and 2 clerks watched me walk in the front door) and they refused to remove the security tag without a receipt. Luckily I disposed of Christmas receipts just the day before but had to literally dig through a garbage bag to retrieve it and make another trip to their store all because of a mistake on their part. I assume I would have set off the alarms when I left the store, but the security tag not only didn't go off then or did it go off when I brought them back to the store. Great security...the alarm only goes off when you go to another store.
I went to the nearest store to get a gift card for my sister. I bought it and payed 200 dollars for it. Only realizing that it's the wrong card ( my sister wanted a Toys r us card) I went back to Duane Reade and they told me NO REFUNDS ON GIFT CARDS CALL OD NAVY. With whatever hope I had left I called old navy customer service and the lady told me " it does not matter what store you got the gift card from, you will get a refund for it." So I thought to myself " yay I can fix this and get my sister that gift card". So I called my friend and WE LITERALLY TRAVELED AROUND THE ENTIRE CITY AND ALL THE STORES SAID NO. I have traveled to 3 stores around the city and have spent at least twenty dollars of transportation and eight hours of of going up to the stores and recalling customer service. Now I am stuck with a 200 dollar gift card that I am never going to use and have wasted so much time and effort because of a mistake the Old Navy customer service agent made. Moral of the story do not trust or use their customer service, I am very disappointed because of it and will never in a life time ever recommend it to ANYONE. Please to not trend this lightly.
I am a grandmother in my fifties.Ordered some Disney items for my 3yr old grandson, for upcoming Disney vacation. Received the pajamma set, size 5t...and it would fit an infant.(before washing and drying) The quality is horrible at best. I misplaced the packaging(threw out on accident) and am awaiting a reply to an email sent today. $17.00, is not a fortune, but pjs are useless. Convenient online ordering does not replace shopping when you receive, poor quality items. What a rip off!!!! Beware of online shopping...lesson learned today. What a shame. They will never get another penny of mine. Never.
I ordered a few items on line and the 2 pair of jeans and the skirt did not fit. So I went to the nearest Old Navy with my receipt and requested to exchange the items for the exact same thing just a smaller size. The cashier was very rude and advised that she could not do that since I bought it online. The only option was a refund back to the card I purchased it with. Well the card I purchased it with was a gift card and I no longer had it because I used what was on it.
When I requested a supervisor she advised that the supervisor can't do anything and she proceeded to do the refund back to the gift card I no longer had. So after asking for a supervisor for the 5th time she finally called for one. The supervisor came and she too said no it can't be done, but she was willing to try to help so she called for another supervisor. The guy supervisor came and explained that anything bought online cannot be exchanged in the store because they are basically not compatible with online purchases. I told him that I no longer had the gift card and his response was for me to call the merchant of the gift card.
So after maybe 20 minutes of going back and forth with the 3 of them I just said ok fine I'll just keep what I have. The cashier says that I could not take the merchandise because it did not belong to me.? Even though I came in with the items and had my receipt she said that to me in a crowed store as if I was stealing. I gave her a look and continued to place my items back in the bag. She says to the supervisor that she cannot back out of the transaction and if she hits one more button the refund was going to go back to the card (that I no longer had). I advised that was not my problem, she took it upon herself to ignore what I was asking and proceed with the refund.
Even if this is the policy which is not a good one at all, what if I came in without the receipt just the items? I would have gotten a store credit, but since I came in with a receipt of purchase I was treated with no respect by the cashier and also looked at as being a thief! I will never shop at Old Navy again in my life! I never really did, but since I had a gift card I figured why not use it. The items I purchased seem to have been quality clothes I just needed my size.
Do not shop at old navy. They have worst return policy. I just lost 70.00 plus another 30.00 because this thieving store only prints a portion of their policy on receipt. They force you to shop at their horrible store by sending a check. Oh that stupid cashier forgot to tell me it's not a check i can cash. I have to use it in their store! Where are the CEO's? Don't they care how much business they are losing? I will never shop there again.
Facebook family,be warned.
I just tried returning two pairs of pants with a receipt but the tags cut off and they refused to take them back. I will never ever shop at Old Navy again. They just lost a customer over a few bucks. I suggest shopping at Kohls, they took back pants that had a flaw on them - with no receipt or tags...I even washed them but they were able to look in my account.
Do not buy online. Their return policy is really stupid. Me and my friend bought some stuff online with a day apart. We were over 65 days because their policy used to be 90 days. She was able to retun her items for the full amount paid. I was not able to get my full amount paid. They gave me selling current price and merchandise credit by mail. Their excuse is that their system is not taking my transaction therefore, they only thing they could do was to give me a store credit. Such a scam...did they meant to tell me that all their register works differntly. Will never buy from oldnavy online again.
For people shopping at old navy online, if you need to do an exchange for the size, you call their customer service first and set up the exchange. They will order the size you need, same price as what you paid, and basically they charge you for that item but if you return the item to a store by thw next day ,in my experience, the charge never shows up on the card because the refund from the return cancels it out. That being said. If you don't have your receipt from an online purchase, even if you're within the 45 day return window, you'll get that stupid merchandiser check. I had the order pulled up on my phone with all the details and they still wouldn't put it on a gift card. I even had the CC used for the purxhase. This to me is very stupid because I originally wanted an exchange but the size I needed was not avail and so I was going to buy a similar item in the size needed. I love Old Navy but the merchandiser check is the dumbest thing I've ever heard of at any store.
I went to Old Navy to return a tshirt and exchange another shirt that my wife had gotten me for Christmas. I did not have a receipt. The girl behind the counter told me that they will send a check that I will receive in about ten days. I told the girl that that was a strange way of doing things. She told me that they recommend that people ask for a gift receipt. I don't think that anyone recommends to the customers that they get a gift receipt. They should just provide them to the customers and avoid putting them through this nonsense. I read my receipt when I went home and it says that they are sending me a credit certificate not a check. I work approximately 60 hours per week. My free time is valuable to me, if Old Navy sends me a credit certificate, I will shop there one more time to spend it. I will then tell everyone that I know not to shop there. This is a horrible waste of time. I have never had a problem with Old Navy before. This sounds like a policy developed by someone in corporate who doesn't interact with real people and didn't look at how their policy worked in the real world.
Old Navy doesn't need anymore customers apparently. They have plenty. My child received a gift from a classmate and it didn't fit. We don't have the receipt since it was a GIFT. they refused a size exchange even though their sales associate said she would do it, but didn't have the size and told me to try another store. BS policy for same-item in my opinion. Wasted 3 trips. Never again. Now I will spend a little time every single day posting on any site that references their ridiculous policy.
I bought two gift cards at old navy and needed to return them, been only two days since I purchased them but they wouldn't let me, what kind is that, you let people who buy merchandise return there product for money back but not for a goofy card, your a joke Old Navy never well I step foot on your store again...
45 days is not long enough during the holiday. I ordered many things in October and could not return. What if Xmas shop early. Most stores allow until January for Xmas purchases. I am very disappointed as are many. I have read many reviews. Also what about a gift ordered on line. How is the gift recipient supposed to return.
Old navy must have an archaic system. The exchange policy is ridiculous. For the one saying old navy is the biggest store for shoplifters then old navy is doing something wrong. Even the cheap popup stores in the mall give store credit for returned items right in the spot. I live old navy's clothes but the headache is not worth it. I just received presents for my children. So there is no receipt. I need to return them before Xmas and that's not going to happen. Thanks old navy
I work at Old Navy. The return policy is 90 days unwashed and unworn merchandise can be returned or exchanged. After 90 days, you only get what it rings up then in the system bc more than likely the item has gone clearance. You may have paid 30$ but when I sell that item to another customer, we'd only get 4.99 for that item now. Washed and defective items are under the discression of management. Also without a receipt, you are allowed to exchange for the EXACT same item just a different size or a different color. It's an even swap. With online orders, we have to return and buy back. Our systems won't allow us to do an exchange from the online menu. I don't know about other stores, but my store will make sure you get the same price you paid on the same items to ensure you don't lose out on your discounts. When making online orders, request a gift invoice, when using a gift invoice to return an online order, the money goes back to a gift card. Returns without a reciept are returned on a merchandise check. A physical check will come in the mail, not any type of card. (If you raise enough hell, we have in store merchandise certificates that we can issue right on the spot)
I had my receipt. I wanted to exchange a pair of jeans that I bought online that didn't fit well with another pair I found in store. I was told I had to return them and then purchase the other jeans. I had gotten a discount on the original pants and used rewards to pay for them. My rewards were sent back to my card, I was told I'd get it back in 2 months. So I returned the jeans and didn't buy the new ones. I don't understand why you can't exchange one item for another if you have the receipt and tags and items are same price. I'll buy my jeans somewhere else.
I highly suggest that if you're shopping at Old Navy(which I love) Please keep ALL receipts in the event you have to return anything. I used a credit card but it had been more than 45 days so they could not find my receipt in their system. So, I paid $29.95 for a dress but because I did not have my receipt, according to them, they could only refund me the amount that was currently in their system. $7.97. What a shame? It really put a sour taste in my mouth regarding Old Navy and I shop there a lot. Everything was in tact, all tags, I just could find my receipt and I always keep receipts until I know for certain I will not be returning an item. But this one, I lost or threw away by mistake. OLD NAVY, THIS IS NOT RIGHT. $7.97 for a dress I paid $29.95 for.
I was given some clothes at a baby shower that I wasn't really a fan of so I took them in the store to exchange them for something else (just like I have done with a bunch of other baby gifts at a variety of stores with no problem!). I was then told that I couldn't exchange them for something else on the spot, that I would have to wait for them to mail me a merchandise credit. How is that any different than giving me the credit in the store?? Instead I have to wait for it to arrive and then turn around and either make another trip to Old Navy or order online and once again wait for it to arrive.
It is absolutely ridiculous to me that people get upset that they can't do a return or exchange when they don't have a receipt. What did you expect. This isn't a high end retailer. It's cheap inexpensive clothes and their policies are clearly stated. So why get mad abou the fact that you lost the receipt? Old Navy is a hot spot for shoplifters and scammers therefore they must enforce strict policies. Follow the rules. You are not the exception.
This return policy is a poor business chioce since so many of their competitors offer easier return policies. All I wanted was the chance to exchange jeans for a different size. Now I'm stuck with jeans I'll never wear. Needless to say, I won't bother shopping there anymore.
Do not buy from oldnavy.com if you are UNSURE of youe size! Old Navy online return policy's sucks!!!! Please change asap! I wanted to exchange a different size and cashier said no even exchange only credit card refund? Wtf not even a store credit??? I had receipt and tags were on the item!!!!!! like seriously old navy!!! The gap does it and you are affiliated with them. Shame on you!!!!!
I returned pants I bought that were to long, lady says the money will be back on my card in 24 hours? So it's been over 24 hours and no money. She clearly had no idea what she was talking about on top of the fact she had a nasty attitude, I hope I see her again so I can inform her of the correct amount of time, which is about 4 days. This is after I told her I wanted to EXCHANGE them for different pants (like a gift card or something) and she obviously wasn't listening.
I ordered shoes for my son. Old Navy sent me the wrong size. The store would not exchange or return. I mailed the package back. Three weeks after the package was delivered to the return center I am still waiting for my refund. This is NOT the first time I have received the wrong sizes.
I ordered 4 uniform sweaters for my daughters on oldnavy.com. They were too small. I went to the old navy store to exchange for bigger sizes. I was then told that the store could not exchange oldnavy.com merchandise. I would have to do a return the get the money refunded to my card (in 3-5 business days) and then purchase the replacement sweaters in a separate transaction. The oldnavy.com price for the sweaters:$12.00
The old navy store price for the same exact sweater:$17.84
Thanks but no thanks old navy!!
Not a happy customer here. Bought a bunch of stuff from Old Navy and misplaced the receipt. Went in to return a few things asking for just a store credit so I could go shop for some other stuff on the spot. Was told I need to mail away for a store credit and that it could take 2-4 weeks to arrive. I had about $40 in things to return and have never heard of such a thing. Wasn't asking for cash obviously just a store credit and couldn't believe the hassle I have to go through.
I just tried to exchange my daughters shirt & jeans that her dad bought & the cashier told me that I could not do it without a receipt . She said he dad could take a picture of it & send it to us . She never even bothered to notice that the tags were still on both items !!
Not a happy customer....
I ordered two dresses with my Old Navy credit card online from Old Navy. The dresses were too big. I discarded my receipt, and asked Customer Service to send me a copy so that I could return the dresses. I was asked to place another order and I would be refunded when they got their items back. They did not have the same dresses anymore. I mailed the items back anyways and I have yet to hear from old navy. It has been over two weeks.
Just tried to exchange my son's uniform pants and it was clear the store clerk did not know what she was doing. She scanned the wrong item, one whose price was the same, and refunded it to my card and then charged me an extra $5 on the purchase I was making. When I asked her why she didn't explain it thoroughly and when her manager intervened he was no better. I will not be shopping at that location any longer.
Bought 4 pairs of jeans for my autistic son @ $10 a pair on tuesday. It is very difficult to try clothes on instore, so we frequently buy different sizes and return the non fitting ones.
Unfortunatly the receipt was accidentaly thrown out. Went to return on friday and were offered $8 for the return, and would have to wait for a check to be mailed.
I walked to the display and showed them the signage showing they are $10. That did not matter. Asked about just exchanging for the correct size, was told they can't exchange.
I left w/ the jeans to look around some more for the receipt. if I find it I will return all 4 pairs.
this is strange to me, as every other store I shop at ( Home depot, lowes, etc) can just swipe your Card to find the original purchase receipt.
The exchange policy without a receipt is so frustrating. I only wanted to exchange 2 pair of pants for the exact pair of pants in a different size, and was told I would have to wait on store credit to be mailed to me. I couldn't risk waiting on the store credit and then coming back to purchase the pants because they were for my sons uniform. I don't understand why you don't allow an exchange for the same item without a receipt.
Well, I took a shirt to Old Navy to exchange. I wanted the same shirt but another size. No, I did not have a receipt due to the fact that my daughter bought the item for a gift for her father on father's day. Of course, we didn't want to go to her to ask for a receipt to exchange it. To me that is of poor taste. So why could I not get the exact same shirt in another size? It still had the tags on it. Why would I have to wait for a credit to be mailed to me that I may never get and risk not getting the same item because of later date may be gone? Instead of allowing me to go and get the same shirt and exchange. That to me makes no good sense and is not good customer service. I understand that the return policy is to protect them from dishonest people. But that would have put them out, NOT. Needless to say my husband was very upset.
As customers, we need to understand that each store has a different return policy. Old Navy has a very decent return policy, which is clearly stated on the bottom of their receipts! Within 90 days, if you have your original receipt and merchandise has been unworn/unwashed, you can get your money back in the the original form of payment.(There are exceptions if the merchandise is defective) If you don't have the receipt or the card you paid with, you will be sent a merchandise certificate by mail within 10 days for the current selling price. Why get mad when you don't have proof of your purchase? That's the reason for the receipt! Keep up with it or deal with the consequences people!
Hello,
I have my daughter a pair of shoes from Old navy and a month later the sole of the shoe came apart. The shoe is still in a good condition but the glue used to bound the material will not support it. I am not sure that old navy should be selling shoes if they are going to sell disposable products.
Return policy is simple, it is stated on the bottom of your receipt. If you lost your receipt that is your own problem maybe you can take it as an opportunity to be more organized. If you have a return without any form of receipt/gift receipt/proof of purchase/credit card used, then they send you store credit through the mail for the current selling price. KeeP that receipt too! If you do not receive your store credit through mail, there is a phone # on the receipt you need to call to tell them you never received it! And don't get mad if they don't give you the "full price you paid" because you have no proof of what you actually paid, anyone can say they paid full price, but where is the proof? And if it has been beyond 90 days from date of purchase (which is plenty of time) your receipt is no longer valid, so it is as though you do not have a receipt. Simple. Every company has their own return policy.
I shop at the Old Navy located in Cordova Mall, Pensacola, Florida. I purchase all my jeans from there as I am a fan of their rockstar line. I bought a couple of pairs and one was a new material, very soft that I wanted to try. I wore a couple of times and then washed according to label. They began fraying and the seams were coming undone. I still had my receipt as this was about 2 weeeks after purchase, I took them in hoping they would do something...well they did. They called the manager and I was very nice and told her I buy all my jeans there and explained what happened, no problem, she let me pick any pair of rockstar jeans that I wanted to replace those with. Her and the cashier were awesome!!! They made my day!! I will continue to shop there! I love their people and products..way 2 go Old Navy:)
This is NOT old navy's real return policy. The real policy is, you have 90 days to return or exchange. If you have your reciept and its NOT past the 90 days, you will get your money back the way you paid for it. Simple. If you DO NOT have a receipt, you can either exchange the item from the same item (different color and/or size) or you get a merchandise credit for what it is selling now. Yes it does come through the mail to help track people who are frequently making returns without receipts (shoplifters, etc) You can return clearance/sale prices just the same. The only things that aren't returnable would be damages that are clearly marked FINAL SALE. Old navy can also look up a purchase with a card If you used on. if you lost your reciept that's your own problem. Don't get mad at the cashiers who can't change the policy. They also always accept returns without tags. I know I worked there for 5 years. A lot of you people just sound like whiney customers who can't wrap their head around the fact that the world doesn't revolve around you. You can't expect to get what you paid when there is no possible way of seeing since you don't have a reciept and didn't use a card. Get over it.
I understand when a company has a policy & respect that. I also feel the company should follow their policy they put in place as well. Old Navy took the merchandise I purchased as a return but have NEVER MAILED me the gift card I should recieve in return. How is that an honest run company. I
THERE IS NO RETURN POLICY. YOU GET A WHAT? A MERCHANDISE CREDIT CARD IN THE MAIL?? REALLY? WHEN? WHEN THE ASSOCIATE/MANAGER SNICKER ABOUT YOU, JUDGE YOU, LOOK YOU UP AND DOWN, ROLL THERE EYES MEANWHILE AND THEN ITS.....(drum roll please...) the long anticipated answer! You can shop today for your 29.99 sweater for anything in the store that cost 4.49 or we can mail you our INVISIBLE MERCHANDISE CARD ONCE YOUR RETURN HAS PASSED THROUGH THE PRESIDENT AT HEADQUARTERS AND GIVES THE REAL FINAL APPROVAL, Oh what if he doesn't approve IT??? well your SOL! Love the items in the store but on a 1-10 10 the best in customer service, a 3. oh and I like the stores that don't have cameras behind the mirrors in the dressing rooms. Yep they sure do. Hanford ca. assoc got caught. look it up yourself. the zip is 93230
Purchased 150.00 worth of clothing. All shrunk or fell apart after one washing. Returned. Would not accept because one tag had been removed and the others had been washed. Did have my receipt. Very poor quality and non existent return policy. Be careful consumers. Will not pay a return visit!!!!!!!
I purchased items for Christmas gifts and now when I needed to return the ones that did not fit they will not take back my items. I mailed back the items in their original packaging neatly in a box with everything labeled. They sent me back my items all stuffed in a small bag. They take care of your items with they sell it to you, but after that they treat you like a dog!!! I will no longer be shopping with them!!!
I read many comments about the difficulty in returning or exchanging items purchased on line. I called the phone number listed for Old Navy and got the most courteous and helpful service person ever. She made the process easy and pleasant for my exchange. If you have problems on line, please use the phone to resolve them.
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