Posted by joe
waited in queue for more then 5 hours to chat with some one, and Oakley cancelled and turned away me when I was finally in 3 of the queue ?!? unbelievable service, how can we continue to buy from Oakley website ?!
Oakley Returns and Refunds
Please find details regarding the return and refund policies for Oakley below. We encourage you to leave a comment regarding your experience requesting a return or refund from Oakley so others can benefit from what you learned.Oakley Return Policy
Oakley strives to satisfy its customers by offering them quality products, great service and shipping that does not come with a return fee. If you are not pleased and you wish to return items you have bought from Oakley for a refund or exchange, please follow the steps outlined below:
- Make your return within 90 days of making your purchase.
- Provide a receipt or anything else that shows you made a valid purchase.
- Read the disclaimer at the bottom of this page before making your return.
- Email [email protected] or call 800-403-7449 for your return authorization number.
- Once you get your RAN, return your item within 30 days.
- Attach your return label onto your package if you are making a return by mail.
- Carefully pack all merchandise, accessories and instruction documents.
- Oakley is not liable for packages that are lost or damaged.
- Please allow up to 10 days for your refund to be processed.
See what others are saying about Oakley returns, refunds and exchanges
05
Jun
03
Jun
Posted by AMP
I have been trying to return sunglasses to Oakley since May 28th. Three email and an hour on the phone to wait for a rep who said they would email me a UPS shipping label. Three days later, still no label. Does anyone have a shipping address? I will mail them back and dispute the charge with my credit card/
22
May
21
Nov
Posted by Nafanova
... been explained from the very beginning. Oakley had said they would repair or replace the glasses; there was no indication from your company ...than Oakley logo on the bridge of the nose. Therefore, I requested that Oakley return the original pair of glasses with the worn out ...would gladly give the company back its cheap looking replacement glasses. The customer service representative explained that ...company had simply said, “no, we won’t replace your worn out frames,” that would have ...detrimentally rely on your promises. You promised to repair or replace my glasses, and instead we received ...
12
Jul
Posted by Anonymous
... a pair of replacement lenses on 7/2. After being promised they would be delivered by 7/6 and paying for 2 day shipping, ... calling and being told it would be an additional 2-3 business days before they would arrived as they had ... I've requested that they refund me my money. It's not difficult to ship a pair of lenses.
01
May
Posted by Robert
As part of my spring ritual in Seattle I was surveying last years stock of sunglasses to see what was salvageable for this year. I had a pair of Oakley's that I purchased late in the season. They were the last pair a local dealer had ... yourself. This option was less than half of the other options so I went with it. The same day I sent two pairs of identical titanium Maui Jim sunglasses in for service. I...I would find when I opened the box based on my experience with Oakley. Were they simply returned my destroyed glasses with a Dear John letter or were...
09
Nov
Posted by Michel
I bought a pair of Oakley five in August 2011,When I wash them the right lens as falling off... service, and send them for an exam, repair, exchange, etc.. Now we are 9th november 2011...make complaints of non-service. I really loved Oakley for their model but this is the LAST time ...
03
May
Posted by Anonymous
...of CAREFUL use). I contacted Oakley's customer service representative to exercise their 1 year warranty for glasses, and he told me that,...was sold was deemed to be defective within the one-year warranty period, b) I didn't know the glasses were discontinued ... discontinued status would change the terms of the frame warranty. In my subsequent interactions with customer service, ... if they can't offer that, a CASH refund (store credit with a company that already has a poor quality... imply that I am trying to grift money out of Oakley by asking for replacement-value. I write this in part to...