Neiman Marcus Returns and Refunds

Please find details regarding the return and refund policies for Neiman Marcus below. We encourage you to leave a comment regarding your experience requesting a return or refund from Neiman Marcus so others can benefit from what you learned.

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In-Store Purchases

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Returning Neiman Marcus purchases made at their retail stores or through their the book catalog is easy and convenient. If dissatisfied with a purchase, simply return any item obtained at a Neiman Marcus store to any Neiman Marcus store. Jewelry and several brands of watches must be returned prior to 60 days.

Gifts can be returned to Neiman Marcus for merchandise credit. This credit can be spent at Neiman Marcus, Horchow, or Bergdorf Goodman stores. The credit will be accepted at their retail stores and online. If the gift is worth more than $2,000, Neiman Marcus will issue a check in that amount to the returner.

Merchandise purchased through the book can be returned to the store for full credit. The merchandise must be in the same condition by which it was sent to the purchaser. If returning the book via the postal service, simply fill out the back of the packing slip and enclose it with the return.

If returning a the book cosmetic or fragrance purchase, the merchandise must be in its original condition and not have been opened. Neiman Marcus will not accept attempted returns of perishable foods or personalized items, such as merchandise that has been monogrammed.

Online Purchases

View complete Online Purchases Policies

Neiman Marcus wants customers to be satisfied with their purchases, but sometimes this does not happen for one reason or another. However, Neiman Marcus provides a way for customers to return purchases that do not meet their needs.

Returns depend upon several factors. An item can be returned if it is defective, unwashed or unworn or a gift. Cosmetics need to be in their original packages and unused. However, personalized and perishable items are not returnable.

With their order, customers are given information on what can be returned, when and how. Refer to this information before seeking to return items. How much credit is received for a return depends, for many items, on how long they are held before the return. Other items, such as jewelry and watches, need to be returned, with all documentation, within 60 days of receipt.

Returned items need to be in the same condition in which they were sent, with all original packaging, tags and documentation. The reason for the return is noted on the back of the packing slip. Returns can be replaced in kind or Customers with returns may receive a replacement, credit or refund--depending upon the item, condition, cost or other factors.

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Dec

Posted by Nevermoreneiman

on 12/8/22 at 8:42AM

Neiman Marcus...I paid their card in full, is untouched by me for a year. Never ever I will purchase from them again. I bought a pair of sandals, expensive ones and gifted them to my daughter last Christmas. Because the covid, we never had the chance to return it, one month and 5 days passed away, and to my surprise this very expensive store only gives 30 days for return, unbelievable. Express, gap, Sears, they have fair return policies, Neiman Marcus is Almost none. The shoes are in their box, their gift box brand new, never worn, with tags and everything, they just don't get returns. Now I am selling online a $1200 New in box sandals for $500, in the store continues at $1200. I paid the 1200 used in my card, I have more credit with them, but never more. I consider the return police in a very expensive store very cheap and unfair. Lesson learned. One customer less.

Feb

Posted by Mizzlove

on 2/5/22 at 2:54PM

This is absolutely ridiculous. I purchased your forever foundation and it was too dark, they did not have samples in the store and was told to order online. I went ahead and ordered online and now I am unable to return due to it being open to try product and match color. I will never buy from the market again

Jan

Posted by Anonymous

on 1/4/22 at 1:36PM

used to be slick and efficient -- now a maddening mess which as often as not doesn't work

Jun

Posted by DissatisfiedCustomer

on 6/26/21 at 12:48PM

Neiman Marcus has the absolute worst customer service and a return policy that does not make sense. Trying to return a dress that has not been worn, still has sales tags, and is still for sale on their website and they say no?? Clearly no one from corporate has read any of the negative comments below. I was hesitant to shop here before after having had a negative experience in the past and I will NEVER shop here again. Nordstrom's customer service is by far the best, will only be shopping at Nordstrom's from now on.

Jun

Posted by Gastown

on 6/5/21 at 8:50AM

This is the worst return process!!!!! Total thieves. I will NEVER shop here again!! Always go to Saks

Apr

Posted by Suz

on 4/2/21 at 10:23AM

Hi Ladies!
Just now having a similar challenge with a return. I purchased a work dress in late 2020. Unable to wear it. It's super high unlike others in the same brand. Never worm. Tags on. Still for sale on the website. Neiman Marcus says to me " if you can buy it, you can return it in 30 days". Wow. Shocking. This has been a challenging year. What happened to their wonderful customer service.?

May

Posted by Anonymous

on 5/18/20 at 8:07AM

I have been trying to contact Neiman Marcus on several occasions by phone regarding a return but at this time after always waiting upwards of 15 minutes the recording says there is no individual to help me due to covid19. I bought several pair of shoes, returned a few and intended to keep the rest. Due to cancellation of all travel plans this summer I would like to still return 2 pairs and cannot do it online as it says I am beyond the 30 days. I would like to know if you can grant me an exception with time due to my inability to process this return earlier. None have been worn, all in original packaging and I have packing slip. Can You please authorize a return for me?

Apr

Posted by sarah

on 4/2/20 at 4:55PM

wow, maybe someone at Neiman's should read the comments here. I bought a skirt which I wanted to return, no return slip in box, was an online purchase, I went to the sight I was directed to and found nothing but a shipping label which I downloaded. The label I downloaded states postage must be payed or will not be delivered. I went back to the site where I had purchased and it states free returns, item was not a sale, full price. There was a place that said I could contact them so I sent a note saying I was 78 years old and did not want to go to post office, or any place including fedex got a promt reply with a place I could click on to get a shipping label, which I did. was exactly same one I had already down loaded Telling me package would not be delivered without postage. Last time I order from Neiman Marcus.

Mar

Posted by Anonymous

on 3/20/20 at 6:24AM

I bought three items that went on sale before the ten day deadline. I called to request the price adjustment over the phone, as I am trying to adhere to the stay at home policy during the pandemic. However, I was told it could not be done over the phone. I need to return the items to the store and re-buy them. Now the stores are closed due to the virus. I am concerned that you will not accept the return once the stores reopen, especially because it will most likely be after the 30-day return window. Please advise.

Nov

Posted by Bee

on 11/27/19 at 6:54PM

Why do you make it so difficult to return an item? l see by many other comments, that you are not favored by a lot of shoppers.
This practice will influence me in purchasing any items from you.

Nov

Posted by Tata

on 11/24/19 at 8:32AM

I purchase a shirt and didn't realize that their return policy had changed. I ask could I returned the item the shirt still had the tags on it and they still refused to return the item. My family been shopping with them over 40 pluse year's, I will take my business elsewhere. You would think they would like to keep their business. Every single person has the same problem with neiman marcus unprofessional. I rather give my money to a business that appreciate you shopping with them. They forgot about social media that can make or break your business.

Oct

Posted by Unhappy

on 10/19/19 at 4:53PM

Your return policy is the worst! I loved your return policy before because I have a busy lifestyle! You have degraded the people that have the privilege to shop there! I can shop online and get what I want anywhere so good luck staying in business. You don't seem to care about your elite clientele. So u might as well close your doors now! Customer service in your stores mean everything. You corporate people that hide behind your office and make decisions, get the F-- out of your office and get with the program to keep stores open for customers to feel good about paying your high prices.

Oct

Posted by Anonymous

on 10/19/19 at 4:29PM

Went to return a item to the store which I have shopped in for 15 to 20 years. And they told me they could not refund after 30 days. Asked for a manager and she just said sorry. Customer service, what the hell is customer service anymore at Neimans Marcus. They will be next to close brick and mortar store because I liked to go to the store and touch and feel. They just ruined that store and turn it into a sears store degrading the clients that can shop there. Totally pissed off

Sep

Posted by Mamaofgirls

on 9/18/19 at 9:03PM

I went to return an online purchase presuming I was in the 60 day return policy to be told it is now a 30 day return policy for online purchases! My item was returned however I was furious. They need to make customers aware PRIOR to check out when purchasing online. PRIOR to confirming one's order, the customer should have to check a box ACKNOWLEDGING the return policy. I was returning an expense item and this could have been a BAD situation. NEIMAN MARCUS you're losing your way!

Sep

Posted by MissMeems

on 9/17/19 at 7:00PM

Terrible customer service! I made a purchase and even though the invoice states 60 days for a return, (and I am within the return window) they keep telling me they are making an exception for me and letting me return it but I have to pay postage?! They also don't train their reps. I was put on hold every time I needed an answer to a simple question. This will definitely be my last purchase with Neiman Marcus online and retail - the store also sucks in customer service. The sales people are very rude and not helpful at all. I can get way better customer service at Nordstrom and Bloomingdales. And honestly, if I really want a designer piece, I'll just shop directly at a flagship store. It's not worth the frustration.

Sep

Posted by Nicole47h

on 9/9/19 at 10:57AM

I will NEVER shop here again!!! Changed policy after I purchased an item then sent the item back in deplorable condition. I returned it brand new on a hanger never worn in perfect condition. Received it back with a note stating a new policy which is BS for I would not have paid postage. This was an aggravating issue to facilitate the return as paperwork was missing. Do NOT use this vendor for In my humble opinion they are scamming people on the returns. And it is obvious as I read the comments!! I rarely return items either so they lost out on a customer!!!

Sep

Posted by disappointed

on 9/8/19 at 9:06AM

Obviously your store does not want any returns. This is so complicated the shopper gives up. Until this is fixed, I won't shop with Neiman Marcus catalog again.

Jul

Posted by Barbaara

on 7/26/19 at 2:27PM

Please send a return label as it used to be. This can drive your customers crazy.

Jul

Posted by Anonymous

on 7/2/19 at 6:35AM

No return label
Entered order # twice. Last number of order is 1. The response was that an order ending in 2 was not allowed to be returned. This order arrived yesterday, and I thought I'd get it back quickly for Their business. Items XLare huge..maybe a 2X

Jun

Posted by Rita

on 6/28/19 at 7:42PM

I agree with previous comments..... This has been a very time wasting and confusing experience.... can you not make this easy and simple like other retail shops?

Jun

Posted by F-Neimans

on 6/26/19 at 5:14PM

As everyone else has already stated. DON'T SHOP AT NEIMAN MARCUS (Needless Markup). Unless you want to give your money away, I'd say shop either at Bloomingdales or Nordstrom.

Jun

Posted by Over Neimans

on 6/26/19 at 9:52AM

The worst return policy ever. I have a $6000 credit card with them so I spend a lot. But 30-60 days for a return is ridiculous . Bloomingdales policy is 365 days Nordstrom is 2 year to forever even poll factory la return policy is forever because it's there product. I'm over them. I will not be a customer any longer. Oh and Saks Homer's their customers very well too.

Jun

Posted by Anonymous

on 6/15/19 at 3:04PM

Too much of a pain to return. I will use SFA or Nordstrom's until fixed.

Jun

Posted by Sad

on 6/14/19 at 10:34AM

I Did,and Don't Care To Do Again, I Am Not Ordering From Neimans Til This Return Cluster Is Fixed!!

Jun

Posted by Anonymous

on 6/14/19 at 10:28AM

I am still trying to return shoes....The most stressful process ever! Tried several days ago by phone...was on hold through 11 0f the same piano pieces before I hung up!Today I am trying on an IPad and the Fedx co. I use isn't listed for returns!!!!!!! So sorry I ordered 2 pairs of shoes on my Neiman card.Sorry but will not be ordering again until it is revised simple as it once was!We live in a non-simple world and I can order many other places that makes MY life simple. Please fix this

Jun

Posted by Frustrated

on 6/11/19 at 8:40AM

I returned a pair of jeans and a pair of shoes Saturday and I only received a return email about the jeans! I have been on the phone and online chat and to no avail not one person has helped me!!! I need to know that my shoes have been returned asap!! Neiman Marcus customer service is stressing me out and leaves me questioning should I bring my business else where?

Jun

Posted by Anonymous

on 6/6/19 at 6:44PM

at 6:20 p.m. on 6/6/19 a rude - just-about non-speaking English witch hung up on me 5 times while I was trying to find out how to do a return.

Neiman Marcus hires people who dont speak English and impose them on the customers.

I resent this rude young woman was despicable.

Jun

Posted by Never again Neiman Marcus

on 6/3/19 at 9:42PM

NEIMAN MARCUS DRACONIAN RETURN POLICY -BUYER BEWARE!

Mothers of the bride and groom beware - Neiman Marcus return policy is draconian and punitive. After 30 days - no refunds/exchanges/store credits- no exceptions.

I purchased a MOB dress several weeks after NM changed its return policy from 60 to 30 days after purchase. The SA made no mention of the policy change and there were no placards / signs posted to alert customers of the recent policy change. When I attempted to return the never worn, tags attached dress a mere 45 days later, I was simply told "sorry, no exceptions."

As most MOBs know, the dress hunt can be a long arduous and expensive process and these draconian policies will do nothing to enhance customer satisfaction.

I will NEVER shop at Neiman Marcus again and vow to go on a social media campaign to alert other unsuspecting shoppers of its unfair and unreasonable return policy.

No other major high-end retailer has such a limited return policy.

May

Posted by Anonymous

on 5/28/19 at 12:31PM

Return policy is ridiculous. Please include a return label, with each order.

Apr

Posted by Anonymous

on 4/29/19 at 5:04PM

I was happy ordering from NM because they had a simple straight forward return policy. With this new plan I will no longer be ordering from NM. This is too cumbersome and cannot be done without going to a new website and downloading extra stuff from the internet.

Apr

Posted by Anonymous

on 4/8/19 at 8:08AM

Your return policy is ridiculous. Why cant you enclose in the package a return form with all necessary information required. I will think twice before ordering from your company again.

Apr

Posted by Anonymous

on 4/7/19 at 1:03PM

Had intended to place an online order but first checked return policy. After reading return policy reviews, there is no way I will chance ordering from Newman Marcus.

Mar

Posted by [email protected]

on 3/21/19 at 5:51PM

Your on-line return policy is awful. There some customers such as myself who do not have access to a computer to print out a return label. This means we must call a customer service rep and wait for them to mail us a return USPS label. This is ridiculous-why can't you enclose a return label with the merchandise to begin with and help to make this easier. Nordstrom does this policy. Please reconsider

Mar

Posted by Anonymous

on 3/20/19 at 9:07AM

Add a return label for Pete's sake! You will lose customers if you continue like this, especially on full price products!

Mar

Posted by MAD

on 3/13/19 at 1:43PM

The online return process is pushing me to Nordstrom. I want prepaid label in the box AND 15 days for a return? I'm lucky to be home 15 days in a month.

Mar

Posted by Anonymous

on 3/7/19 at 2:54PM

Horrible return process!! I'll think twice about ordering anything fromNM on line again.
Other catalogues are simple. Try again.

Feb

Posted by Luxe84

on 2/23/19 at 6:53PM

I just purchased the Nuface Fix device from Neiman Marcus online. I noticed there was a crack on the plastic round the metal conductor. That is a serious concern as this is the most important part of the device. So, I went to neiman palo alto today try to return the item due to its defective unit. First, I went to the third floor customer service to return the unit. They refused to take back the item because this consider as beauty product. The new policy is that if you purchased the beauty product, then it can only be returned at beauty counter. Honestly, I can hardly keep it up with Neiman' return policy these days. They have changed so much over the last 2 years. Anyway, I went down to the beauty counter on the first floor. I found someone who is available to help me. I told her that this is a beauty item therefore I'm returning it here. She said yes. Then, she saw the package was open and immediately she told me it's not refundable. Well, I understand that open box is not refundable. I explained that the item was defective. But, she went on said that i can take this back but you will not get your money back. Also because the was purchased online. Omg! I was already surprised by the fact "you buy and You owned" policy. In addition to that, I can't return the item even it is defective. Well, I will "eat" this purchase this time because there is no point to auge. I don't know how much longer this ridiculous return policy will last. Perhaps, this is a new trick to generate more sales revenue for Neiman now. Whatever that is, I'll not stand for it. I told the beauty counter lady that this will be the last time I buy any beauty product from Neiman and walked away.

Jan

Posted by Anonymous

on 1/31/19 at 8:47AM

This new return system is the worst idea ever.Send a label with each purchase.. If not used it doesn't cost you anything and you are losing customers this way!

Jan

Posted by Anonymous

on 1/20/19 at 12:55PM

In the last 2 months, I have had abysmal order and return service from NM. In November they sent me a garment that had dried food on the left sleeve and piling on the front of a obviously already used cashmere sweater. Then, when I returned an ordered item b/c it didn't fit in Dec. and asked for my money to be returned to my credit card, NM sent me a gift certificate for the returned item, to be used ONLY in their stores. This is not nor has been NM's return policy, and I was never advised otherwise. I called NM, and they said they would send my request for my return's reimbursement to the same credit card on which I purchased the sweater...to their Marketing Department and they would respond to me by e-mail on a first come first serve basis. What is going on with NM??

Dec

Posted by Anonymous

on 12/24/18 at 11:08AM

I Went To Purchase Some Dior Product And They Were Out Of Stock.. A Very Pleasant Sales Lady Who Worked For Marc Jacobs Had Me Sit In Her Chair And Showed Me Some Similar Products And Applies Them Over My Already Made Up Dior Face And The Results Were Quite Nice... I Purchased Approx 200.00 0f Product !! However I Could Never Duplicate The Product At Home As It Was Done Over My Dior...the Mascara Was Not As Good As Dior And The Eye Shadows Did Not Cover Alone Like It Appeared While Placed Over My Dior !!!! I Was Shocked To Find That A Store Such As This Had This Type Of Return Policy... I Used The Product 2x Only And Was Told I Should Have Read The Return Policy Prior To Using The Product..really ???? I Will Never Purchase Any Product From This Store Again !! And It Was Less Than 10days Later That I Tried To Return It ....this Is A Retail Store I Would Love To See Go Out Of Business !!!

Dec

Posted by Anonymous

on 12/14/18 at 3:19PM

i agree with all of your reviewers. NM used to be a great place to shop. Now returns are so difficult I am closing my account.

Nov

Posted by judith

on 11/23/18 at 10:46AM

Terrible return policy. my items came with just a slip with what was shipped. NO return information included. Would never purchase online from NeimanMarcus again. Now I have to dodge the crowds to return items that don't fit.

Nov

Posted by SHT

on 11/6/18 at 8:08AM

Returns used to be easy, but your policy has changed! The return labels are needed! I will not be ordering from catalog again!
And there is no NM Store anywhere close.

Nov

Posted by Elizabeth Dixon

on 11/6/18 at 6:55AM

What happened to your return postage slips that used to be included with each purchase ? Also, the Reason for Return slip is missing . This is a hardship for me and others.

Nov

Posted by Anonymous

on 11/1/18 at 12:48PM

Use return slip; makes it easier and one wants to shop at NM.

Oct

Posted by Kay

on 10/28/18 at 12:00PM

I dont know why you changed your return policy. Go back to including return sticker. Makes me not want to buy from you. I can only shop online as there is no store within 100s of miles from me.sometimes items dont work.

Oct

Posted by Anonymous

on 10/4/18 at 6:34AM

Your return policy is terrible. Go back to putting your return label in the box. Makes me question whether I'll buy from your store again!

Jul

Posted by Anonymous

on 7/19/18 at 10:30AM

This return process is way too labor intensive. Done! You make it this difficult to return online purchases I stop shopping online. BIG MISTAKE! BIG!

Jul

Posted by Anonymous

on 7/7/18 at 2:53PM

I see by the range of remarks, that you are not paying attention to what your customers are saying. I too feel that having to go to the computer to read endless paragraphs on what I have to do to return merchandise is beyond comprehension. I am going to make my own label, and
am calling the catalogue company to terminate receiving them at all.
If you don't realize that there are tons of people who are not that tech savvy, who is
doing your market research? I can buy elsewhere where all consideration is given to the possible situation of diverse customers.

Jun

Posted by Anonymous

on 6/9/18 at 2:45PM

Send Return-labels, not everyone has a printer, stressful to have to call for label.

Will not shop on line again unless N.M. stops being soo efficient. 6-9-2018

Apr

Posted by Anonymous

on 4/8/18 at 12:44PM

I am not sure that I understand your return policy. If I can only return to store then I deffinately do not like that. I order two blouses and they are two small, I thought I would order them larger but it this is the return polcy, I just want to return them and credit my credit card with the prices.

Mar

Posted by Anonymous

on 3/19/18 at 9:13AM

Send a return label. This is miserable and I may just stop catalog buying or Neiman Marcus buying

Mar

Posted by Anonymous

on 3/16/18 at 5:21PM

Why is there no return receipt iwith my purchase

Mar

Posted by Anonymous

on 3/1/18 at 3:00PM

why not send a return shipping label with order? i will no longer be ordering online as having to go online to return is a hassel I don't need!

Dec

Posted by neveragain

on 12/28/17 at 1:17PM

I purchased a Vince shearling leather hooded jacket at the Atlanta Lenox Square store on Dec 3, 2017, on sale for $1186. I traveled to Europe on Dec 6, 2017, and took the coat to wear while travelling. The inner tag fell off on the second day that I wore the jacket (which I placed in the pocket). By the time that I returned from my travels on Dec 17, the leather at the top of BOTH pockets was coming unsewn and appeared to be ripping. On Dec 24, I attempted to return the jacket to the Millennium Mall store in Orlando (where I had travelled for Christmas) due to the shoddy quality, given the price (which was supposedly $1600 before the sale). The department manager said that it could not be returned because it had been worn. I explained that it was falling apart within two weeks of purchase, which would not have been apparent if it had not been worn. If it hadn't fallen apart within two weeks, I would not have returned it. I asked to speak to his superior, who identified herself as the operations manager who again restated the "unworn" requirement in their return policy. If this is truly the return policy, Neiman's should be competitively shopping their competition to find that they are the WORST in that area of customer service. There are plenty of other stores which sell the same or similar merchandise which provide quality and service, and will stand behind the products which they sell, all of which are sorely lacking from my recent experience.

Dec

Posted by Ash

on 12/25/17 at 2:22AM

The return policy in Neiman's is very poor for international clients. I had an item sent to Dubai directly from the LA store - with the understanding that they would also send me a return shipping label. However, after numerous emails to the manager etc - which I didn't receive any response from, I was finally told by the sales associate that they don't send return labels! I think since it was their failure to communicate the same when I specifically asked them to send the label during shipment (and they had agreed to do the same) - Neiman's needed to fix the issue! It is going to cost me more the 300USD to return the item - which is outrageous! If I had been informed - i would have used their online service instead!! I had expected with a brand known for luxury their after sales service is really bad!

Nov

Posted by VS

on 11/5/17 at 3:48PM

There is a absolutely on a NM's receipt which would clearly state that cosmetics or fragrances can not be returned once they've been opened or used. And yet very sales associate would wholeheartedly argue that that that's the case. In other words their argument was to prove that all cosmetics sales are FINAL and not returnable. And yet there is absolutely nothing legitimately allowing them to prove that statement. As their returne policy written on a receipt is so vague that everyone can interpret it whatever way they like. Well if that is the case the customer is always right!

May

Posted by Isabel

on 5/30/17 at 4:58PM

I suggest the SA to notify the customers about the new cosmetic return policy as they purchased the products. I bought a cle de peau lipgloss last week, it dried out my lips so bad. Went back to return the lipgloss today. And heard about the new return policy for the first time...

Apr

Posted by Anonymous

on 4/18/17 at 12:52PM

I ordered some beauty products from Neiman Marcus and requested it be delivered to the store. My order was wrong. I waited at the store for 30 minutes waiting for the person helping me to correct the mistake. I left the store was to receive a phone call regarding my order. I didn't. I didn't the next day either. I called them back. Currently I am still waiting for order to be made right. They have lost their customer.

Apr

Posted by Oakie1959us

on 4/12/17 at 7:18PM

I bought a jacket for my daughter that didn't fit. I attempted to return it within 2 weeks from purchase with receipt and tags. I am a jokester!! So when the lady ask if I had worn it, I said yes I have been wearing it for 8 months (the receipt) clearly showed it had been purchased barely 2 weeks prior. She took me serious and wouldn't let me return it. Ok, sure I shouldn't have been kidding around. But come on the receipt showed the purchase date. Neimans is already have trouble with slow sales. They sure need to work hard to keep their customers! I have spent many many thousands of dollars here. But maybe I shouldn't any more!

Apr

Posted by Martha

on 4/8/17 at 7:34PM

NM is high end store only by only prices and not by services they provided to make they customers "completely satesfucted". I bought 2 pair of shoes for my son wedding in August (5 months ahead). But, because I didn't pick the dress yet, I needed more time to decide if I will keep them. So, I went in store and ask to return them and buy them in store. They denied my request and I returned both pair.

Mar

Posted by Chi N

on 3/21/17 at 12:45AM

longer Neiman Marcus customer.
I have been regular customer as Neiman Marcus for at least 10 years. Spend thousands of dollars on their beauty product. But after Feb 2017 they have new return policie. Any merchandise opened no longer acceptable for return.
I don't call it a satisfied customer. My skin is sensitive. Sometime I have problem with some skin care. The flexible return policy betas the reason for me to feel comfortable to buy their products. The skincare items I usually buy can cost easily $1000. If my skin had some reaction and I can't return. I can't afford to through away $550 bottle of La prairies.
Now I buy makeup from sephora and Nordstrom. Skin care from Nordstrom. Never return to Neiman Marcus.

Feb

Posted by CY

on 2/20/17 at 9:18PM

I bought a dress online, it too bag then i retuen it by DHL on 1Feb then Neiman Marcus received on 2 Feb, after 21 days (21 Feb 2017), i send them email for my refund status, they reply me : their ecords indicate that my return is in transit to our warehouse. how long it take for this refund? it seem like to wait forever?
my experience very dissatisfied and I just wanted to share my experience

Sep

Posted by Sandra

on 9/18/16 at 1:50PM

I purchased make up from Neiman Marcus, from the La Pararie counter, they had a event comming up that if you purchased three to four hundred dollars you would get a comestic purse and some samples from la pararie line,so I purchased some make-up, which came to $239.80 and had puchased also some chanel.I Could not have my make-up because it was a pre-event, the associate told me that they would ship it to me. I requested that they request a signture because where I live I don't consider a secure area.Well I waited for my items to come never came, I call the store ask to speak to the associate she said they had shown that Fedex had delivered them, I asked was their a signature she said no because that was a busy week for the store they had forgotten.Well she called me back to let me know that they were going to replace the make-up, but Loss Prevention had decided that it would be good idea for me to drive in and pickup my make-up, which I said Fine, I just wanted my stuff that I paid for.Now I LIVE IN PALMDALE,Ca.Which is 60 miles one way ,that's the closest store to me.Is this normal policy?

Apr

Posted by Irefgie

on 4/6/16 at 10:31AM

I purchase a black Burberry shirt from Neiman Marcus in I and end not wearing do to the fact it was a little smaller then I expect so I tried to return for my refund I was told that I can't return it do to the fact it was wrinkle even though I never wore the shirt, I felt like I were being profile and the looked I receive as if I can't afford the shirt. So my experience very dissatisfied and I just wanted to share my experience

Feb

Posted by Marie

on 2/29/16 at 4:42PM

I bought a Fleurette coat online. My first purcase from NM in over a year. The coat was huge and had to be returned. I just received a merchandise credit for the $600+ the coat cost. I will use up the credit (it might take a few years) but I will NEVER purchase from them or their affiliates after the credit is used up. This is a horrible policy nflicted on me for no good reason. It is not as if I bought and returned stuff all the time; I don't typically buy from them and I certainly won't in the future.

Feb

Posted by PerfumeFan

on 2/22/16 at 9:13AM

I have been a loyal NM customer for over 30 years. Recently, I bought a bottle of perfume online after receiving a sample from one of the NM in-store promotions. I also went into a NM store, just to double-check the scent -- and allowed it to "mature" on my skin as I went about my day. Loved the perfume and decided to buy it conveniently online. When the $175.00 bottle of perfume arrived, the fragrance was totally different from both the sample and the tester in the store. So...I called the web hotline and described my issue. They said I cannot return the product since it has been opened. I said I couldn't have known I needed to return it UNTIL I used it! Total deadlock. So...rather than waste hours of my time going to a store and having a potentially ugly experience, I will throw away the bottle and take my cosmetics business elsewhere.

Feb

Posted by cat

on 2/1/16 at 1:20PM

I just received a letter from Neiman Marcus telling me that my credit card was canceled (after many years). They reviewed my history of purchases and returns and found we did not have a productive customer-merchant relationship. I may not make any purchased or returns. Anything I buy from them is non-returnable. "it is unfortunate that Neiman Marcus must make this difficult decision." Nowhere was it stated that an undefined number of returns would result in being refused as a customer. I live in a small town and shop online. Nothing like this has ever happened to me. These terms should, at least, be stated. They are not customer friendly. They do not live up to their free returns policy. Don't go there; it is humiliating.

Nov

Posted by Chezchez

on 11/9/15 at 6:06PM

After reading all the negative reviews, I decided to return my item which I purchased online, in person. I was met by a very nice gentleman who asked a customer service specialist to help me. She cheerfully walked me to a private alcove where she scanned my packing slip, and immediately gave me a return receipt, which is credited to the account I used to purchase the item. She then offered me a bottle of water, and some packaged cookies to sip and munch while I was browsing in the store. I walked out of the store feeling delighted with their service, and can't understand why the other reviewers had so many problems. On the back of my packing slip, their return policy is very clear, and they processed my return exactly as they said they would. I live about an hour away from the nearest Neiman Marcus store, so I usually shop online. This is the first time I had to return anything. The SurePost return label is free, but you don't get a drop off receipt, and that is the only thing I don't like.

Oct

Posted by No more

on 10/8/15 at 7:02PM

My wife purchased a pair of Robert Graham shorts for my birthday which had to be ordered through the Neiman Marcus store. The shorts were quit expensive given the fact that they were manufactured in China. Well we took the shorts back to the store where they were purchased with the original tags & receipt. The salesperson and manager processed the return for us which was a credit to my Neiman Marcus account. Neiman Marcus doesnot have its return policy posted in their retail stored, in fact greedy & anxious sales persons will always make it a point to state..." Neiman Marcus has a very liberal return policy". Go and try to make a return. They are very deceitful in stating a policy which is deceitful, false and misleading to any consumer. I was told that the item which we returned for credit could be picked up in the store, since Mr. Randy Vines, Director of Loss Prevention at Renaissance Center denied the return, despite that the garment was defective and the garment was accepted for return by Dana Maurici, a department manager at the men's store. I have contacted our attorney to have this matter litigated. Neiman Marcus is very misleading when it applies a return policy that is not written and posted.

Aug

Posted by TexMissuss

on 8/19/15 at 4:03AM

This is one of the the greediest most unsatisfactory establishments to make a return to...doesn't matter if it is in the same condition as purchased -presumably UNWORN and UNUSED- it doesn't matter that cosmetic companies rent space and have additional obligations under FDA and Fed Consumer laws- so just remember returns are unwelcome no matter what- expect rude mistreatment- expect haughty employees- for some things like designer shoes in excess 1200.00 PLAN on a 75% reduction even if the things never left the store box; buying a top of the line handbag or shoes at over 1500.00? MAKE CERTAIN you get all the dust bags the paperwork or better yet just shop at SAKS.

Jul

Posted by Anonymous

on 7/6/15 at 1:08PM

I recieved a gift from my parents who live in another state,and yesterday i tried to exchange the shoes for my size. The shoes which have never been worn were not exchanged and now i have a pair of 600 dollar size 11 shoes sitting back in my closet cause i wear size 9. Thanks for nothing, i know nordstroms wouldve taken them without hesitation.

Feb

Posted by Anonymous

on 2/19/15 at 4:01PM

Went to neiman marcus to return an item I bought 1 day ago unopened box perfect there were 5 people in customer service talking when I got there. I had my receipt and item said we don't do return here on makeup u have to go upstairs said I did before onetime. She didn't even look at the purchase I was rushing and presumed customer service take everything back first time I ever refused to return an item thought this is what they are there for. Now I might just return everything I bought there and go elsewhere to purchase. Just read another comment HELLO NORDSTROM BYE BYE NEIMANS for me too they make life so much easier and they have all the products there too

Nov

Posted by Anonymous

on 11/11/14 at 4:23AM

Neiman Marcus is a joke.They are ridiculously priced when you can go to Bloomingdale's,Nordstrom, Saks Fifth Avenue, for the same kind of T-shirts, sweaters,dresses,shoes these stores carry the same designer brands and give much better customer service. I placed an order on line and received it all defective. Not one time, twice. In reviews you have lost fantastic customers who didn't even care the price. also,get your customer service together... and,the packaging service also. I cant say 1 good thing about Neiman Marcus... I would rather shop at Saks Fifth Avenue any day of the week.:)

Aug

Posted by BARB

on 8/12/14 at 7:09PM

I purchased channel cosmetics from Mrs Jenny Good @ Houston Neiman M.
as I normally do & it is shipped to me in another state. I was visiting Houston for work & went to Neimans to return Chanel cosmetics that I did not like . went to customer service to make return and was treated like a criminal trying to return stolen merchandise ...I let the C.S. person Michele S. know that it was purchased on my NM card & gave her the date of purchase ..she kept me there for 35minutes to torture me for a return .. LAST TIME @ NEIMAN'S
FOR BEING A LOYAL NEIMAN CUSTOMER FOR 15 YEARS>> HELLO
NORDSTROMS for IMPECCABLE CUSTOMER SERVICE.....:):)

Sep

Posted by rae

on 9/26/12 at 4:08AM

As a Neiman Marcus charge card holder for years buying both at Last Call and Neiman Marcus via online. I had bought a dress which didn't fit and thought I would return it upon my visit to South Florida. I went to the Boca Raton store and was told they do not accept Last Call Returns and I would have to go to the Sawgrass Outlet Last Call Store. Although out of my way I did only to find out that they do not accept ...

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Jul

Posted by wefflebean

on 7/31/12 at 2:14PM

...ordered one rug from Neiman Marcus. I recieved the wrong color and had to exchange it. Ok things happen... but when they shipped the 2nd rug it was AGAIN the wrong color... recieved the correct one. Then they shipped ANOTHER one, the correct color but...

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Dec

Posted by clove_925

on 12/6/11 at 5:44PM

...had the worst time working with Neiman Marcus and their customer service. I had wanted to return a wedding gift. They were.... Four weeks later I called to check on the gift card and it still was not processed. Six weeks later I call to check on the status and they didn't send...a "Thank you" card for the gift and now they know I returned it. I called to resolve this and they said they don't know if they can. I have to wait 5 days to see if it is processed than it will take me another 7-10 ... an issue if they could refund me at the store. I never plan to shop at Neiman Marcus again. This is ...

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Jan

Posted by Anonymous

on 1/26/11 at 7:36PM

I have been a customer of Neiman Marcus, Coral Gables for over two years and have ...service each time. I have also purchased and returned handbags with Ms. Marante,and she has... over a year old and used, no one in any store would return it. That is not a Neiman Marcus thing, that is a retail thing.... policies vary and if there is no policy, it is at the store's discretion. I agree with her comment that... within your financial means. As far as general service at Neiman's in Coral Gables, they are the best!!! ...

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Nov

Posted by Anonymous

on 11/12/10 at 12:18PM

...Neiman Marcus and Bergdorf Goodman online are the same). They sent me a different (inferior) bag from what I ordered. I returned it, received credit. Weeks later they charged my credit card WITHOUT my authorization and sent me the same, wrong bag. I rejected the bag...this is the THIRD TIME, they charged my account and sent me the same bag. Again, I rejected the bag and my credit card company credited my account. Listen to this, yesterday (11.11.10) I made a small purchase on Neiman Marcus online with a gift card, thinking it's probably safe ...

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Oct

Posted by interweb77

on 10/12/10 at 8:05AM

...bought channel bag for my wife and Neiman made error on billing so first bill was not received and returned to Neiman.(They told us there ...they are calling 5-8times per day to telling us to make payment!!!. (told them we ...receive it. I told CSR please put note on the account and wait till you receive ...keep calling u untill we receive the money?! WTF is this? is this Neiman Macus or some collection agent?...

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Sep

Posted by Boy-Boycotter

on 9/14/10 at 6:06PM

first, their "price match" policy sucks. i bought a pair of jeans for $168. found the same pair online on sale for $99. whether or not the $99 sale price was found on neiman marcus online or any other online merchant shouldn't be an issue; doesn't it make sense for them to honor the sale price and refund the difference? if they don't, i'll just shop online from now on, ... lose means lower sales. eventually they'll alienate enough customers like liberty house did with their lousy store policies and go out of business. just watch and see. it's just a matter of time. who wants to ...

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