Hayward Returns and Refunds

To initiate a return, please contact a customer service representative by phone or email. The representative will approve returns that fall under the return policy and create a Return Goods Authorization (RGA). Refunds might be subject to restocking and freight fees, depending upon various factors.

Each item returned must include the RGA form to ensure that refund credits are applied to the right account. For each carton sent back, shipping labels must be accompanied by the appropriate RGA number. Any and all items that do not feature this number will be ineligible for a refund or credit. Please remember this fact and make sure that returns are properly labeled and packaged.