How you going to return a Christmas present and then go to find out two weeks later the stores all around your area are totally closed within a matter of 2 weeks the purchase was not a cheap purchase and now we seem to be stuck with it any ideals my name is Pam. I feel this is very poor business no wonder y'all went out of business
October 2015, bought a Interstate Marine battery from Gander. They said guaranteed 3 years. Since they are no longer in business here in CO, we took it to Interstate battery. They checked it, and it wasn't any good. They said the warranty was from Gander, not them. Called their corporate office and they can do nothing about it! Good ridance Gander mtn.
Bought the gander mountain 220 lumen handheld flashlight. Used it once then button to turn it on and off stoped working it would work if i held button in and shut off if i released it. Went and exchanged it for a different one only to have it do the same thing.what a piece of junk. Now the stores are closed so nowhere to return. I for one am glad these stores have closed. They sell junk and then file chapter 11. They should have to honor returns on there crappy products. This company was a joke. Like i said glad they went out of business,now they cant swindle anyone else.
Husband tried to return a pair of boots that had fallen apart after being worn 3 times at Eden Prairie MN store on May 17th. They said they couldn't accept any returns. I called the corporate office and they said I could return them to Blaine, MN. Drove all the way to that store on May 20th and they told me they couldn't accept any returns either. When I said I spoke to the corporate office and they told me to go there, the manager said they lied to me and corporate no longer exists. When I asked who told him he couldn't take returns, he wouldn't answer. They just want people in to buy the last of the crap they're selling. Don't do it. It'll just fall apart on you. Cheap China crap they're selling.
I purchased 3pair of shorts on may 13th 2017 did not fit took them back next day may 14 th 1100 am...all I needed was the next size from what I bought...had my receipt and was told no ...very rude manager I said to him I just bought them yesterday and I don't want refund just exchange please ...the tags were still on receipt in hand...this happened at the store in lake worth Texas ...he NO you can not exchange I don't care if u have receipt or not ...very sarcastic he turns and says happy Mother's Day chuckles and walks away...I cannot believe I was treated this way after spending 320.00 the day before.
Ordered a gun. Found it online for $177.00 cheaper with free shipping. Wouldn't price match it. Said it has to be a "brick and mortar" store. They also charged me $40.00 shipping. When I ordered the gun they said nothing about charging me for shipping. Emailed them about it and they pretty much blew me off. Done with this store.
Purchased eye shields and found them in line for $10.00 cheaper. Had paid with a debit card. Would not honor the better price that was online through Amazon, then instead of crediting my debit card I was given cash... Thanks for the added trip to the bank :-(. Since when does a large company like Gander Mountain not have the capabilities of just recrediting my debit. FAIL!!!! Not to mention had just dropped over $900.00 the week before. And u can't credit me the simple $10.00 difference. Poor customer service
I received a gift of a Columbia blouse for my birthday. I exchanged it for a different size 4 days after the original purchase date. I had a gift receipt with me. Within that four day period the blouse had gone off sale. I was charged the difference. This should have been a simple exchange with no cash changing hands. This occurred at store #00275 on May 8, 2016.
Went to return a jacket I bought a couple of weeks ago without a receipt. Item still had tags attached and perfect shape. Best they could do was give me 39 dollars on a 60 dollar item in store credit. Very disappointing. After spending $800 there during that shopping trip I do not plan to return again. Should reconsider your return policy or risk disappointing more customers.
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