Dec 3, 2021
Just a reminder for everyone shopping at Fred Meyers, The return policy for Laptips that are defective arent on the receipt. Please what ever you do think really hard with your hard earned cash before purchasing an electronic from there with your reciept. You can only exchange and not get your money back once product is open, even when it's not working properly only exchange.
I was so dissatisfied knowing now that the Return Policy isn't for the customers satisfaction. Here I'm trying to help my daughter and get a laptop for college that we can afford, which shouldnt have come to Fred Meyer, but every where else is pricey.
The Asus had trouble loading and installing and uninstalling, which took a day of waiting. So the frustration kicks in and I tried to return and the Electronics Manager flat out said No. Only exchange!!
Your kidding me. I cant afford anything higher priced, and obviously dont what the same product.
The Electronics Mgr didnt try to satisfy the customer in any way, didnt apologize for the inconvenience of being a happy customer.
Had to spend $150 dollars more for an HP laptop. Oh God hope this one works.
Learned my lesson today, only buy food from Fred Meyers. Kind of sad, the other stores are always willing to help with their returns.
My husband bought a 700 dollar memory foam mattress from the fredmeyer in Sumner WA. Upon purchasing he clarified the return policy and was told returns were excepted with the oroginal reciept or club card within 90/days of the purchase. He did not get the correct mattress so we took it to the Fredmeyer in Auburn WA where he was told they weren't comfortable returning such a highly priced item ( whatever that means ) we had the debit card we made the purchase with, original receipt and club card. Still no luck. We took it back to the Sumner fredmeyer and were told there system was down and they were not doing retuns at this time and that this was true of all fredmeyer. Which was a lie because we had just been to the auburn fredmeyer and they mentioned nothing of the sort. We then took it to the fredmeyer in puyallup WA and he was told that due to the price point we had to return it to the store we purchased it at. ( which was Sumner) and they wouldn't take it either. I am highly dissaponted in how this was handled. As we have read the policy through and through and none of the excuses presented to us were in the policy at all.
Fred Meyer was the last store to start excepting returns again. Even though all the other retailers big and small gave actual thought to its customers and actually cared. Example was Target. They stopped excepting returns and when they started doing them again, they adjusted the time frame for people to get the stuff bought in March - May a chance to get the stuff returned. Whats the point of starting to allow returns and to go back 2 weeks prior when people were spending thousands going back months to March. All the stores were willing to work with the customers. I mean Fred Meyer was like the only store within many miles of me that actually sold name brand shoes and merchandise. But they close the fitting rooms and then deny you the chance to return or exchange an item. It wasn't even advertised of this new policy. I had to find out by going into the store walking up to customer service and got denied rudely. I have been waiting since April to return or exchange 2 Columbia jackets sizes L. Was told no, no, no, and then told soon very soon we will allow returns. And then the day comes in June and they are only going back 2 weeks. So I'm stuck with $160.00 for 2 coats that don't fit. They kept telling me it was up to the CDC when they were going to start excepting returns. But yet Target, Big 5, Big Lots, all said the same thing and all started to except returns months before Fred Meyer.I loved Fred Meyer but to take away a customer's right to change their mind and get a refund is ugly.
I was told I could not return alcohol mouthwash for non alcohol mouthwash to use while my husband is on chemo treatment. I was told that I could not return it because of the pandemic. I have had it for several weeks when he noticed that I had purchased the wrong one. Today is May 10th. When will your company allow me to return it and still be in the 3 week time frame?
I accidentally bought the heart healthy bisquick instead of the regular kind and beans with bacon, which I do not eat. I went to return these items less than a week later with my receipt and was told that they are no longer accepting any returns. This was after I waited in the customer service line for a long time. I showed them how on my receipt it says "refund with receipt" but was still told they were suddenly not accepting any returns because of the coronavirus. I talked to the store manager and explained how I bought these before this. I spent over 300 dollars on this one shopping trip and go there frequently. He told me it's a new idea just implemented that day to not have returns. How can you do this with no warning to customers? People should still be offered a refund especially with items bought before this new policy. I said I don't care what you do with my items, throw them away then, I want a refund. I got a refund because I complained but I feel sorry for all the customers in front of me I saw get turned away. This will affect how I shop at fred meyer in the future.
Just tried to return some clothes that dont fit with a receipt that i got for Xmas i am pregant so they to small she said they had been worn snd washed which was BS and that she could only put$ back on credit card purchased with I said jt was a gift i don't have the card she said then nothing j can do. I asked if i could exchange them rn for bigger size she said no. This was at fred Meyer off 148 division portlans oregon . f ing c*nt. I had all the tags receipts everything u need and I read return policy onlone and they don't stick to their policy at all. And i agree with the receipt boys way of getting revenge.do that from time to time as well.
December 31, 2018. My daughter and I went to Fred Meyer Burlington,Wa.to buy a Karaoke CD. I asked the salesperson name Kelli about the Karaoke CD she showed my daughter and I the right one to buy and she even introduce couple Karaoke CD to us. So, we went home I was cooking dinner and my daughter said the Karaoke CD is not working and she was very disappointed. (My daughter bought it with her own Christmas gift money.) The next day January 1,2019 we went to Fred Meyer Burlington, Wa. to return the CD. We went in line and wait for our turn, when it was our turn the customer service ask us what's wrong with the CD. And we told her there was nothing wrong with the CDs it just not for Karaoke. And she said it's the law you can not return open CD. And I said can I talk to your manager? And she left calling the customer manager on the phone, couple minutes she came and I told the customer manager what the problem was. I said I understand that you can not return open CD but the sales lady name Kelli was the one introduced to me and my daughter about the Karaoke CD which is doesn't even work. And the manager keep saying it's the law you can not return open CDs couple times but she did not hear me, I was trying to explained to her that that was her co- worker introduced it to us that's why we bought it. And the customer manager keep saying will... it was your own free well to buy the CD she did not force you to buy it. Of course not she did not force us to buy it. It was the sales person introduced it to us from the first place. So, we assumed and expected her that she knows what she's talking about of selling the products. She made my daughter upset and she did not even apologize.
I learned a lesson to buy products now at Amazon.
Nick, in Customer Service at the north Seattle FM is terrible at his job. "Customer Service" means not being rude to customers.......right?
I needed to return some clothes and had the receipt, but it was "expired". The clothes had the tags on, I had not worn them. I apologized for not bringing my return in sooner (it's a long drive from my home) and asked if I could get store credit. Nick said no, because the total for what I was returning is over the limit of $75. OK, then is it possible to keep some of the items, and return a couple that total less than $75? Nick said no, it's company policy that all of the items that a customer brings for return have to be returned together. What??!! OK...so now I have $250 of clothes that I can't use and can't return. I asked Nick "Is there anything you can do? Do you have any suggestions?" Nick looked at me and said, "You can keep the clothes." RUDE! I was mad, but just wanted to be done by then. My kids and I were hungry and tired. So then I asked, "Can I pay for these other clothes I'm buying here?" Nick says, in a rude tone, "No, you go to the grocery cashiers." I look behind me and see long lines of customers waiting for each cashier. At that point, my head exploded. No, actually I raised my voice and said, "No, we are leaving. We are not buying anything here at this store ever!" My kids were freaked out because I don't usually yell at people. So that sucked. But at least they got to see that you don't have to take from someone who is getting paid to help you.
i just purchased a bbq grill at fred mwyer in pacific ave and 72nd st. Two clerk helped me put my grill in the back of my pick up truck. I asked for rope to secure it ,she gave a piece of string so I use to tie it down. On my way home the grill fell down and broke some parts. I turn around back to store and ask for replacement but they said no.It was my fault once it gets out of store.I didn't want to bring home the grill so I left it in front of the manager and customer service.Totally no consideration at all.
Fred Meyer Burien,wa Has One Of The Worst
No I Mean The Worst Work Ethics In Managers. Totally Unprofessional And Racist Employees Ever. Heather Im Talking About You. The Manager In Fm Burien. I Saw Her Just Embarrass This Lady In Line Over A Stupid Id That Looked Real Just Bent Up, Took Hrr License And When The Lady Was Trying Tp Show Her Her Expired One She Took That Too . What A Straight Douche. Calling Her A Fraud Out Loud, So Unprofessional,,.. She Should Of Just Took Her Aside Not Embarass The Poor Lady
I recently went to Fred's to get groceries. Total came to $52. I gave cashier (2) $50 bills. She rang it up as only $70, and gave me back the wrong amount in change. I immediately bright problem to customer service. They would not count out her till immediately to give me mt correct change back. Instead they said I would have to fill out a form and wait 24-48 hours and would have to view the cameras through loads prevention. ?? This seemed ridiculous to me because so much could happen to my money in that amount of time, considering I just bought and paid for the groceries, paid cash and used my rewards card. I am still trying to get my money back from Fred Meyer. I do so much shopping there but I'm starting to not like there policies and procedures.
Purchased a dvd for my grandkids for Christmas but found the blue ray with digital download at Walmart for $2 more so I bought that and tried to return the unopened movie/w receipt that I had for only 1 week and they would not let me. The manager told me that was the policy but I read it while I was standing there and nowhere did it say you couldn't return it as long as it was unopened and you had the receipt. Won't be shopping there again!
I purchased a BROKEN ihome wireless speaker, and they will not return it because my receipt is torn into 2 pieces (by employee when taken from the printer). Purched only 12 days go. It is the only item on the receipt. I didn't have my rewards card when i made the purchase. The receipt doesnt have any part missing and all parts are still in the box.
I guess it's just because I am an old lady now and know that whether I like it or not, stores have policies and if you want to make things work for yourself,you play by the rules. I probably spend a $1000 a month at Fred's. I practically live there. Of course I buy my groceries there and God knows almost everything else. Sometimes I think I need to get out more. But I also return a lot. I have never had a problem. Ever.Even produce.
They would not let me return a ps4 pro not opened but exchanged it for a ps4 regular version and the 120$ diffrence they would not pay out in cash and I payed cash... what a pain.... I just wanted to r re turn th product and get my money back... Not shopping at Freds again...
If this is their policy then they surely did not stand by it for me. My husband bought me 2 pairs of jeans for Christmas and they were the wrong size. He misplaced the receipt so I took them in to exchange them for the right size but they said without a receipt they couldn't do anything for me. I have NEVER returned anything at Fred Meyer before,with or without a receipt. I realize my husband should have kept track of the receipt but come on! I would have gladly given them my ID for an exchange. I am very disappointed
For everyone's information that has been wronged by the Fred Myers corporation, just know that some of us out there "that had also been robbed by them" that take it in our own HANDS. And in this case two wrongs DO make a right. I am one who let's say gets even with good old Freddys. And always brings a smile to my face when I can have no cash on me and all I need to do is just go to Fred Myers find a cash receipt and I will leave the rest up to your imagination. I always leave with at least $40 to $120 dollars cash. And yes I have delt with the legal aftermath of it before and still will always do it again. So thank you Fred Meyers for creating so many grudges out there, nice knowing that your paying out the butt for merchandise that had never been paid for in the first place. GOOD DAY P.O.S
Ya this is a lie because i had gotten 2 of the same thing for a gifted witch i had already had it myself so i took one of them back so i could get some thing else well they returned it well about 3 weeks later I deside I didn't want the other one I needed something so i take it in remind you I'm 39 years old & this was my first return without a receipt ever in my 39 years & you mo they said i couldn't it was to soon what kind of crap is that
I was unable to use a Fred Meyer gift card to purchase a money order at Fred Meyer in Kirkland, WA. What kind of policy is that??? The gift card was paid for in cold, hard cash some time ago by a relative for use determined by me (now we both lose). This is the 21th century in the most advanced society in the world. How about living up to it with reasonable expectations of your business in minds. Unbelievable!!!
Some of you are ridiculous babies. If you don't have a receipt, and it's not on a rewards card, how do they even know it was purchased at a Fred Meyer at all! Like the one where the mom doesn't live near a Fred Meyer? Then how did she even buy it from Fred Meyer? And if she didn't, why should they take it back? I've had tons of returns with a receipt or rewards card and my ID, never a problem. And yes their policy is 10 days on check returns! It takes that long for them to refund you in the manner you paid. My only problem is their crappy fall apart shoes! And if you're on the quality control list, it's obvious why based on your comments
I will no longer shop and or pay for anything at any Fred Meyers store. I tried to "return" actually exchange a bedding set I received as a gift at Christmas. I do not obviously have a receipt and my mother who lives out of state did not use a rewards number because there are no Fred Meyers Where she lives. So for some unknown reason they denied me saying that the bedding set was over the "amount". Whatever that means. I do not and did have a history of non receipts return. I had one back in May of 2015 and this was the second one. Being a supervisor at a well known wholesale warehouse store with the best return policy out there, I know that we RTV "return to vendor" for full or partial credit. Meaning We are not out any or little money for returns. It's called Customer service Fred Meyers, maybe you should take some notes and pointers or better yet take care of your customers!
Bought a bedding set, with a check, next day I had a car repair emergency so had to take the set back bc I needed the 120 for the repair bill, they refuse to allow the return for TEN DAYS, fine if that's your policy ok whatever but it would've been very HELPFUL if the checker had mentioned this little TEN DAY wait crap to me when I made the purchase, I even ASKED him abt return policies. I'm very angry and upset, really useless rotten customer care , puts me in a horrible spot for the next ten day, I'll go to Target from now on or Walmart
I tried to return a bag of dog food and a bag of Bird seed that I bought and it was they were the wrong kind and they wouldn't let me do a return because I didn't have a recpiet and said one return in 90 is only allowed but I looked up the return policy and you can do 3 returns without a recpiet in a 180 day period and I called a couple people and nobody wants to do anything about it, I'll just take my business else where
I went with my daughter, whom moved back to WA from CA recently, to return 3 items her boyfriend received as gifts for Christmas from his family. Well, obviously she didn't have a receipt and she doesnt have a WA drivers license yet. The employee first asked her what she did that somebody would give her a vault box. My daughter isn't a socializer & doesn't do small talk so she blew off the question with an "I don't know". Next came the questioning about the ID. My daughter said "its expensive to change over". Then after the employee asked for a phone number, she commented "Wow a CA ID but a WA phone number" So after the 3rd degree the employee left her station, came back, got on the phone & said she couldn't do the return because her ID isn't valid. My daughter was more than perturbed so she asked to speak with a manager. Apparently you have to have a WA or neighboring state ID to return something to Fred Meyer. It was utterly rediculous & absurd! No where in their return policy does it state this. My daughter nor I will ever shop at Fred Meyer again. And we will make sure to let everyone know about her experience.
You lost your receipt for the underwear in 45 minutes? Fred Meyer is probably under the impression you never had one...how do you purchase underwear, decide to return them, and lose the receipt all in 45 minutes? Now we are going viral over underwear and one employee? Sounds a little "Walmart" to me.
I, also, found out that I am on the "quality control" list. We returned some Pepsi. We had 7 twelve packs, with a reciept for four of them. The reason we returned them is because I was diagnosed with a diabetic condition. The local store said no problem and refunded all of them. Yes, including the three we didn't have a reciept for. It really leaves a bad taste in my mouth that my loyalty is questioned. That, Fred Meyer, thinks that I'm a fraud. Or, that my mom, is a fraud. Quite honestly, meet me face to face, and let's see where the conversation goes.
Tried to return an item today, did not have areceipt but had a card I made a purchase.
They found the item, Ok but I was told that return can't be donebecause I am on quality control list.
I always return items with the receipt or receipt look up (same as receipt, prove of purchase). Does any one know what it is. It sounds really bad.
I dont have my reciept since I got my item as a gift. It has been unopened since it was the wrong one. Im hoping since its after the time frame and I've never returned there that it won't be a problem. My bf continues to shop there even though costco sells is $100 cheaper im hoping I can just pay the $150 difference and the correct one.
Honestly I was gifted a couple ties and didn't like them so tried to return them I had a million questions and them calling every store in the area and still didn't get refund I didn't care if I got a gift card or something else but they said no. Honestly I was upset and felt Luke they were looking down on me. Yes I didn't have a receipt or any proof that my family member bought them at that location but I wanted something else. So know I ! get To have these items and never use them. Worst service possible looking at me and treating me that way.
I bought a steam mop a couple weeks ago. I used it once and I hate it. Hopefully it won't be a problem to return without a receipt. I love Fred Meyer and drive an hour to shop there every month. It's a great store. Nothing at all like Walmart, a place where customer service is guaranteed to treat you like a lowlife loser whether you have a receipt or not.
I don't ever remember having a problem with returns, I don't do many, at downtown Puyallup Washington store. I've even had shoes I wore for a day accepted for a refund without question, because there was a defect I didn't detect when just trying them on. Maybe all the stores are a little different. Just be legit about your returns. Now if they just had a bigger parking lot and quit taking up parking spaces with more cart corrals... Love Freddy's...
Fred Meyer has the worst return policy of ANY store that I shop at. After my experience today, I won't be shopping there any longer. I tried to exchange a video game that my son got as a present. He already had that game, so we picked out another game that cost the EXACT same amount. They would not let me exchange it because I had a non-receipted return in the last 90 days. In December, I exchanged a video game that my son already had (his birthday is in November). Again, we exchanged it for a different game. Both times, the games were completely sealed and had a Fred Meyer tag on them. I doubt I had any other non-receipted returns in the last year or two. This only comes up with gifts to the kids, as they can look up your own purchases using your rewards or Visa card. I am a longtime customer of Fred Meyer, and even worked there many years ago, however I won't shop there any longer. I have never been refused a return anywhere, and I won't be humiliated like that again.
don't be mean, I totally get being mad about a pair of underwear but you shouldn't brag about it. You claimed you were humiliated well if so why would you wand to humiliate yourself further by making that go viral Fred Myers has a great return policy if you have your receipt
Wasilla "manager" Suzette was very rude when I tried to return some men's underwear 45 minutes after I purchased them. I couldn't find the receipt. She announced that I was on a "quality control" list and therefore couldn't return the item without a receipt. In other words, I am a suspected fraudster. I was humiliated and embarrassed, especially since I don't recall returning anything in the past 6 months or more. And, so what if I did? I have always had my receipt, except for this one time. I told Suzette that I won't shop at Fred Meyer again if I'm on some sort of "list." She quite bluntly told me, "then don't shop at Fred Meyer again." Wow! So, I will post my bad experience on my facebook page where I have at least 2,000 followers based on my last count. Then I will be sure to tell 10 of my friends who will pass it along to at least 5 of their friends, and then post to YELP so it will go viral. I plan to let everyone know that if you lose your receipt, ever, and want to return something that you, as a consumer will be put on a "watch" list. That's just messed up!
Complete Fred Meyer customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
See detailed Fred Meyer customer service rankings, employee comments and much more from our sister site.
