I purchased a at&t prepaid cellphone at Dollar general on hwy 136 in Lafayette Georgia. I wasn't able to use the phone as at&t would not unlock it. So I tried to get a refund after only a few days. Well Dollar general tells me they dont refund on cellphones? Since when? Store policy doesnt srate no refunds on electronics. It says within 30 days. So what is the deal with Dollar general. Seems like bad business to me.
I purchased a phone charger cord and then found my cord in the same day. So I went to return the new one at a different dollar general store and had my receipt and everything, but the cashier said she could not give me a refund nor could she let me exchange it because I had used a self-checkout and that particular store did not. Just crazy not a happy shopper!
My husband went to the store in Tioga tx this morning and bought a spin mop, paid cash and did the self check out. I was unhappy with the mop so I took it back with the receipt this afternoon. Guy said it was a problem that he used self check out then proceeded to tell me I could only have dollar general gift card because he paid cash!!! When I told him that made no sense he said his drawer would be short. Omg like that was my fault! I kind of started throwing a fit and he said fine, my drawer will just be short. I have to believe this is a training gap.
I used to work for Dollar general. Some of our customers showed me how to use coupons which helped most times as we didn't make very much I could stock up on necessities in case things got worse during the pandemic. At one point my hours had been cut enough to affect my ability to buy groceries periodically through the month so I would take items that I didn't need back and exchange for food.Every Saturday the coupons were mailed off for that week to corporate for manufacturer reimbursement. Most of the items I had bought more than a week and a half to two weeks prior to my exchange. I had to do this a few times with other key holders and managers processing my exchanges. My intention was to exchange for groceries not to receive cash refunds I never held on to my receipts more than a few days as I would scan them into a points app. A few days before I was terminated I had brought some items from a client that I did homemaker work for a couple times a week who is blind and lives alone to refund for her as her husband suddenly was gone shortly after purchase. I brought the items to work with me and left them in my car until later in the evening and then I had another employee help me process her refunds match up her receipts with the refund receipts and verify that all items were accounted for. Only slips that went into the register I just did a quick scribble as I did not have her permission to sign her name I just scribbled. A couple of days later I came into work clocked in counted down my drawer and took over as the primary cashier until the next employee came in to run register while I did stocking and recovery as I was a lead at the time. I checked out maybe three people and the manager came to me and said that there was someone from corporate on the phone that needed to talk to me they had some questions I spoke to Kyle the risk management officer and he asked me about my exchanges in returns I had explained to him the situation he mentioned to me that some of the items had been purchased with coupon but had not been credited towards the grocery items at the coupon price but instead at regular price I apologize not thinking that it was going to affect me very badly as I did not do it intentionally. He told me that the company would be at a loss of over $109 for the difference between my credit price and the coupon or discounted price that was paid for the original items, which I thought was extremely high as usually it was only maybe 9 to $15 saved with all the coupons in an entire shopping day on Saturday. And as I had only made maybe eight exchanges there was no way that a few coupon items could amount to that much. After I finish speaking with him I was under the impression that I had to watch my self and pay better attention when doing exchanges not long after hanging up with him my manager approached me and requested my keys I inquired as to why she wanted my keys and she informed me that I was terminated for theft. When I tried to inquire through corporate and filed a request for my termination to be reviewed and possibly reversed I was shut down without explanation. Feeling I was wrongly terminated I did file for unemployment. When I was denied unemployment, I filed an appeal. When the mediator held the over the phone appeals interview with myself, the current store manager that had only worked there for just under a week before I was fired, and the district manager, I was practically slandered, defermated in my character and belittled. They had accused me in this appeals hearing of processing all of my own returns for cash every transaction. The district manager even went as far as to state that she felt confident that I had purposely bought the items with coupons in order to gain cash back above what I paid as a way to supplement my income. When the mediator explained that it was my turn to answer questions and make my statements, I vehemently requested that they file for the CCTV videos to prove that Management's statements were fabricated, to contact the risk management officer that I spoke with to prove that they were in contempt of the proceeding as they had sworn to tell the truth to the best of their knowledge. They also said that they had investigated through backlog CCTV history and notified corporate of my dealings when risk management said that my district and store manager had only been informed of any of it within the 20 minutes before speaking with me. And through all of this, I stood by my signed agreement to pay the $109 and change I was accused of shorting the company, and all the while, they we're reimbursed by the manufacturers with an additional eight cents per coupon redeemed. Unemployment therefore took 6 months to decide the outcome of my appeal. Their final determination was I was ineligible for unemployment benefits due to my termination for intentional aggravated theft. I have never been so vehemently and thoroughly abused by an employer when it was not necessary or warranted for that type of disciplinary action. I believe a little counseling and a demotion would have been more warranted considering the nature of the discrepancy. But to have my actions that any consumer has a right to through their own policies at Dollar general, turned into a criminal action with lies and unfounded accusations is devastating. Even as a entry level cashier I did not hesitate on my own time to leave my family to assist with truck deliveries when our refrigerated products would come in. I even had my husband delay our evening out together when I was called by my manager only 5 minutes away from home headed out to a movie to assist. It makes no sense to work that hard and be that dedicated, and then do something intentional to cause harm to my employment and my reputation. I guess maybe I just didn't 'click' with management changes that had just occurred, as I evidently did have a chance of advancement due to my dedication and experience. Not once did my managers question the transactions they were processing for me yet when I applied for a new management position, within 24 hours of my online application being posted, I was terminated. I hope they enjoy that $218 between their manufacturers couponreimbursement and my repayment. I have a feeling they're going to need to put that towards more legal fees in the future as they continue to value their profits over the people that keep their company going
Hi I tried to return pajama bottoms that are only $5 at my local Dollar general store and the girl said to me you didn't hang it up right so I can't give it to you take it out again and try to hang it up better that don't look good I said I don't know how to do that I tried to fix it it's an even look bad I never wore it the tag was in perfect condition and she never gave me any refund this was at the Punta Gorda store she was the manager she's very mean she's always been like that to me I don't know why anyway he did return the toy I bought there but she wouldn't return the pajamas I never even used them I just bought them Friday I think it was and it's Sunday now and I went on Saturday for the refund and she was very mean to me and rude so anyway I'm going to go to the other store today in Port Charlotte maybe I don't know cuz I'm not a well person I got to ride a bicycle over the bridge just to get to the other store so I can get a $5 refund or an exchange so as I was packing my pajama bottoms to bring it to the other store now the tag has ripped I'm going to call Port Charlotte and see what they say about it before I make that long trip but see now I ended up ripping the tag trying to fix the pants under The hanger it's very hard to do that she's like a perfectionist and I don't know how she hangs up her clothing just like a cardboard over it and you have to hang it up just sofor her you know so I just told her I'm never going to that store again she's giving me problems before with some T-shirts but I thought that was all right because I just brought them home I never wore them because I didn't have the tags on those t-shirts I had the receipt though but I spent recently over $100 Friday okay I might try the other store today but I'm going to call them first let me know about your policy about having the tag or the clothes hung up just perfectly she could have fixed it for me I said can you do it I don't know how to hang it up just right that's ridiculous I think not to give me a refund because I didn't hang up the clothes right underneath the cardboard my daughter took it off the hanger to see and she said no this looks too small she didn't even try it on she knows okay just let me know what I should do if I should go to the other store cuz the manager here in Punta Gorda Florida. I don't know her name I just know that she's very mean to me and I've been going to Dollar general for years and I told her my husband passed away last year it's been very hard for me to do things just perfectly like you I'm not healthy and strong like she is anyway God bless your day I'm just trying to see if I got treated fairly because it wasn't hung up right on the cardboard at least I had a perfect condition tag and the receipt everything wasn't perfect condition it was just hung up wrong she couldn't fix that I don't know that girl she better change her ways anyway I'll pray for her have a nice day
I went to the Dollar General Store on Beason Well Road in Kingsport, Tn. on 3/1/2022 and bought several things including 2 hoodies that were on a rack with a 50% off sign standing on top the rack. I fumbled through the sizes to find the right size for each hoodie. When at checkout the hoodies rang up full price. So, I told the cashier that I got them from the 1/2 off rack and pointed at the rack. She said "There's no blue dots on the tags. They're not 1/2 off.". I said "Well, they were in a rack with a big 1/2 off sign and there's a bunch just like each of these." She said "We ran out of space and had to put them somewhere. No blue dot. Not half price." I said "Well, you could have taken down the 1/2 off sign." She yelled at me "NO BLUE DOT! DO YOU UNDERSTAND ENGLISH!" . There was a bunch of people there and I was embarrassed. So, I just left. Today some 10 days later I went in with the receipt to return these hoodies. First she said that it'll have to be a gift card. I said "No, I didn't pay with a card." She then said "This one has been worn and this one looks dirty. I'm not taking these back." I said "Both still have the tags on them." there's no stains." She said "I can't take these back. I remember you. You don't know what a blue dot is." She turned to the other cashier and said "You have to watch people.". I am very aggravated about this. This woman talked down at me and acted completely obnoxious. Yes, I was a little bit dirty. I had been at work for 12 hrs and I actually have to work. When I go back tomorrow I will hope someone else is working. This is a no brainer. Shirts with tags still on them. Customer has the receipt. If I get told "no or a gift card after getting charged full price on a 1/2 off rack that had a bunch of the same shirts in different sizes THEN I WILL FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. I can overlook a bad employee but not a bad company.
I have been going to this Dollar General store almost weekly for almost a year. Today I went in to return items without a receipt because I have done this a lot and they always issue a gift card in return. Not today! The girl that waited on me has always had major attitude towards me and I'm not sure why because she doesn't know me and I don't know her. I was just there last week and was issued a gift card for a return. I believe it's this certain employee. She didn't know how to do a return possibly six months ago and she has been there longer then anyone working there. The manager took over, did the return, and I was satisfied. I think this girl is either just lazy or dumb. It's a store in Mt. Vernon Indiana. The rest of the employees are very pleasant and easy to talk to.
I recently went to Dollar general in Madisonville Tennessee off Hwy 411. I had purchased a $100 Verizon wireless reload card I paid for it at the register the lady had scan the card and gave me my change from the hundred and $10 that I gave her. After checking out at the register and walking back to my card I then began to call Verizon wireless to add the car to my phone service plan I then got the card out and began to scratch off the panel on the back that says scratch off for pin number. Upon doing so which I have done many times in the past five years since I became a Verizon wireless customer I realized that it was not 10 digits under the scratch-off pin number panel there was only six which instantly I knew was going to be a problem being that you must enter 10 digits when adding a reload card the scratch-off area was not scratched partially off or at all and the card was new but I want further closer investigation I noticed that it had looked like very tiny scratch marks to where underneath the scratch panel somebody head rubbed off some of the numbers don't know how this is possible but that's just what it look like and Verizon after calling customer service in explaining the problem told me that I must take the card back to the store and get my money back but on the clock card it states that there is no refunds or exchanges once purchased and Verizon refuse to fix the problem being that they told me there was no hustle away this could be basically insinuating that I was making this up for lying to them about my situation. after going to the store talking to the clerk they told me that I must contact Verizon that it was their problem or would be an issue where ever the manufacture the cards that it was out of their hands and could not do anything about it or refund my money. After it's taking a picture of the receipt and the the card I faxed it to the fax number given to me by Verizon waited the 72 hours for a reply and or phone call back. Which I never got wasn't until after I called several times a day for over a week straight did I finally get to talk to a customer service rep. Who actually was actually of some use in giving me any type of answer or explanation. Simply because all of the previous customer service reps that I spoke to probably a dozen or so either would put me on hold and then heading up or simply be of no help and very rude and tell me there was nothing they could do or any further information that they could provide on this specific issue or matter. But here it is almost two months later am yet to receive a response, refund, or credit for my 100$ dollars I spent. I was basically told that there was no possible way that this could be and it wasn't possible to refund or credit my wccount. Said I'd either have to take this matter up with the person in charge at the Dollar general where I bought the reload card at. Or simply purchase a new reload card, or make a payment using my debit or credit card over the phone with the person I was currently speaking with. I myself being super frustrated an in total disbelief that multi billion-dollar franchise companies dealt with and purchased Prada truck giving my business to for over a decade now would not so much as credit my account give me a refund or even believe the story about what happened although I gave them the facts word for word probably over two dozen times to over a dozen different representatives and probably six different store clerks at the Dollar general cuz everytime I was directed to call or go to the store again I would never get the same person and would have to explain the story from the beginning again to somebody who would then look at me as if I was crazy or some type of scam artist. After coming grips with the fact that I was not going to get anywhere with either company my hundred dollars was basically going to wind I didn't begin to do a little research of my own trying to see if there was any other similar situations like mine that somebody might have posted or talked about on the internet after searching for an hour or so I've come across several articles people who had had very similar experiences and although only one of them almost exact complaints was with with a Verizon wireless prepaid reload card which was bought at walmart. There was probably over 50 seperste complaints with a few different prepaid cards mainly all prepaid reload cards for prepaid credit cards from boss and MasterCard. An it seems that thievs an con artists/scammers do this exact type of thing to make money with the real customers like myself getting stiffed with paying the bill. Supposedly what they do to make a long story short is while a scammer is at one of these many stores that sells these prepaid reload cards. they simply take a dozen or so off of the shelf or the rack put them in their pocket being that they are basically worthless until paid for and scanned at the register with the amount of money that you want to reply to each card I suppose that even if they were caught taking these cards from the shelf and walking out the store with them there's really no loss. Horseback at their homes they then began the delicate process of removing the whole scratch off panel somehow and writing down for the pin numbers of each card that is underneath the scratch off area then they remove 3 or 4 of the numbers from the 10 digit PIN number somehow. (Probably with acetone or something similar) Once several PIN numbers are removed an the code can't be read entirely or correctly they then replace the scratch off strip back onto the card over the pin numbers, Making it look as if nothing is wrong with the card nor had ever been tampered with. They then return to the store with these cards an put them back on the rack or shelf. After this it's jus a matter of making a phonecall to see if they have got any money yet. Cause once a customer comes in the store and selects and pays for one of these cards they "fixed/marked" with whatever amount this customer intended on applying to their phone or prepaid credit card and then trys to add the card to there intended source. By scratching off the scratch pannel. Only then do they see and realize that there is not enough digits to provide to the automated system to add ur fundsor plan u just paid for. And while ur dealing with trying to explain ur problem or get ur money back for something that is now worthless without all the pins numbers . The their or scammer has all the cards pin numbers written down an all he does is call an check each one them cards pins each day and if someone like myself or maybe you has bought a prepaid card and not known it till it was to late that we jus gave some con artist our money willingly. And although we have a receipt for our purchase and wasn't able to use what we paid for it doesn't matter to these billion dollar franchise companies they won't help or credit you for ur loss an simply blame the company that it's for and they blame the store where u bought it an ur just out of ur hard earned money so it seems. That's what I came to the conclusion of after all my research on this matter after be the last to find out I was scammed an being so irritated in this first hand experience it brought me to write this long comment in hopes people will be aware if it was to ever happen to them an not be supplied with a overall reason or explanation of the route of the cause. Never mind the money they wish would of been reimbursed to them thank you for listening and reading hope it has done some good to someone. Your Dailey shopper
Joshua J.W
I bought cigarettes Newport 100s, It was very stale and instantly gave me a headache. I went back to dollar general to get an exchanged or refund. She told me no, not on tobacco products. Even with the receipt an an not being an hour after I bought it. It was my last change until payday. I can't smoke it. It was only one cigarette out the pack an I didn't even finish that one.. it was a waste of my money. What to do
I purchased a mattress pad (the foam one ) just before Halloween here in Mexico and went to a closer one to get a store credit or card refund and in the first Dollar General the so call manager was very rude and didn't want to exchange or give me credit for the return item.Then I called the other Dollar General where I bought the mattress pad and a guy name Brian said that I could get credit or exchange the item if I had my receipt and if there was any questions to call him back and the so call manager at the first Dollar General didn't want to hear of it and said that their was no guy manager who works there and said if the item was not "damaged etc" that I couldn't return it then she was smart mouth when U asked her well does that mean that I lose my $11.00 that I paid for it and her response was gleefully "I guess so".?
Today I was buying a prepaid phone brom dollar general I finalized my transaction on my debit card and the receipt prints the clerk then writes no refunds on the recept he never one
Se told me before I paid that there were no refunds as there always is if not happy with product I don't know of why he even did that and I'm very unhappy about the situation I even said I didn't want it before grabbing it from bagging
I had my daughter return a few items cause I couldn't stand much less walk cause of chemo . Mind you she's 15 never returned ANYTHING or used a debit card . Well the 1st young lady told her to go to the other register and called the manager . The manager then snatched the return bag knocking over the Covid sign (how hard to took it from my daughter ) ripping the bag as well and the other young lady laughed . She made her feel dumb for not knowing what to do , repeating CB over and over again . She didn't respond cause she had no clue what CB meant . Needless to say she come back to the car so upset!! Never wanting to go back in there . Which this is the same lady I asked if they had a certain item and she said is it in that isle ? I said I didn't see it I thought I would ask cause you guys are stocking . She says if you don't see it we don't have it!!! She's just nasty!!!! Makes me so upset! I used to work for this company and the same couple stores she goes back and forth to. No one was ever that rude to any child ! I won't go back to this store that's 3 mins away from my house I'll go and extra 15 mins to get better service !!!
I was issued a refund to my DEBIT CARD on 7/4/21 for $256.08. Big number for dollar general, but I noticed it before leaving the store. I have no clue how they messed that up. Anyways, after an hour, they did a refund of $0.00 and then got another one and it was for the $256.08. How long does that take to get back? I have been showing the pending amount with a release date of 7/7/21 since I left the store; but nothing for the $256.08. Is this normal? I called the store and she said it would depend on my bank, and I bank with Redstone federal credit union, and like I said already showing pending for the $0.00? Not the $256.08. They told me to wait until next week and keep my receipt or they will not be able to help me. (That floored me, but I have the receipt) I am not a rude person and thanked them, because that is how I was raised, but it still bothered me. I am mad about the situation. ) how do I handle this? Any advice? Is it normal to wait a week, or should I already see it like I see the $0.00?
Thank you!
Maggie
Yesterday I went to the store where I bought decorations stuff for my new house, and couldn't return it! They said that my credit card was blocked! How come? I wasn't allowed to even get. Gift card, because it didn't charged! What a joke! The cashier said to me to try another store! Wait, what? I can buy to the store, but I can't return it? If don't fit my new house decorations? Ridiculous! I'm not buying there again!
I put $100 on my PayPal card at Dollar general in Samson Alabama he cost me $3.95 to load it I paid $104 got back five cent change this was on March 19th I have yet to see my money I do not know where my money went it never went on my card I can't even get into my own account I've never even used this card this will be the first and last oh I'm sorry I never got to do the first so this would definitely be my last PayPal experience and I definitely am not going to stop until my money is returned
I have been ripped off at dollar general several times for bad gift cards refused to make good on them. Told me they are not responsible for third party cards . Just saw their policy and am pissed.they are scamming more money from people than scammer are.no wonder they are building new stores all over the place. I think it's time for a class action law suit!
Good evening, y'all. Like y'all I came onto the DOLLAR GENERAL website to view "return policy" after being ripped off on a return, less than 30 days and receipt in hand. I was given the sale price. Unacceptable. I did not notice until I got home, I was shortened on the return. Dollar General is committing a crime, stealing from the customers, stiffing them on the returns. Can you imagine the money they are making here? I will go back tomorrow and advice them of their error with policy in hand. If the exchange is unsatisfactory, I will look into filing a class action lawsuit that all of you can join. hold onto receipts or take pictures of items they refused to return.
I went to return merchandise that I bought from THIS EXACT STORE-even had my original receipt and everything!!!! Well after i signed the slip, took my money and walked out the door, I realized, hold up, I did NOT receive a full refund-AT ALL!!!!?? They gave me $4.00 for pants I paid $8.00 for!!!! And they gave me a PENNY for some adhesive I paid $2.50 for!!! That's unacceptable!!! I thought you get FULL REFUND WHEN U HAVE YOUR RECEIPT!!??? That's the whole point isn't it??? It's when you DON'T have your receipt when they have to just give u what the item is CURRENTLY valued/priced at!!?? Right!!!???? Smh... they should have DEFINITELY have informed me before issuing the return, because I probably would've just held on to one or two of my items, had I known I wouldn't be receiving full price!!?? Seems dirty/bad business to me!!!! I even went back in to ask about it/get it corrected and the girl wouldn't adjust my return,...needless to say, I left a very disappointed, very dissatisfied and disgruntled customer!!!!!
I bought two items for $9 anf change. They didn't fit still had tags on. Went in w/o my card I used. Wouldn't return it w/o the card. I'm not going to watch my bank account to make sure $9 gets returned. What if it doesn't get returned?! Below $20 should be cash back...period!!
The Dollar General on Barefoot Bay Blvd in Micco Fl has the most miserable employees I have ever incountered. Although they are polite every time I see them at the register, and I'm there 2-3 times a week, the manager ( in his 50s) and cashier, 33 I think, are always complaining. Always. I heard the manager once yell at a lady 15 minutes before closing that she better hurry up he worked a 9 hour shift. She said ok I'm just grabbing a couple things. I was ahead of her in line and they had us out the door 6 minutes before closing. When asking ( both grown men by the way) the cashier how are you? Instead of the appropriate good how are you response, it's always " Better when I get out of here. I've worked retail and as a cashier before. It's work but not that bad! These two guys act like they're dying. Very unprofessional. They always make you feel like a burden. And the 50-100$ I spend almost every week helps pay their bills. Long gone is the male generation of my father and uncles who NEVER complained about work. My father installed air conditioners for 40 years and would take a call at 9:00 at night if needed. Never heard a boo hoo. This is why I'm 40, never been married or had children. So many men don't want to work and the ones that do are too selfish to dream of having a family. Bunch of baby's. To all the good ones that are taken I hope you're wives appreciate you. Sorry just had to vent for a sec ?
I wanted to exchange spaghetti sauce for tomato sauce and the lady at dollar general in Texarkana Tx store. Said they could not do it cause FDA said no. All I wanted to do was exchange and I had just bought like 15 minutes before that. I believe I will just keep on going to Walmart. They do exchange items when get wrong item.
I just tried to exchange a clock that set me back a whole six dollars. I bought it as a gift and Christmas morning I put a battery in and it did not work. I took the battery out and when I did one of the little metal battery connections snapped off at the end. I got to Family Dollar and they said they couldn't return it because I broke it, even though it didn't work to begin with. When I mentioned this he said there was no proof, that it was my fault and asked if I had put a battery in the clock in front of a store employee for confirmation that it didn't work. I'm laughing right now because of how menial and ridiculous this all is. I will contact corporate tomorrow and hope they can get me squared away or I will never spend another dime in Family Dollar. I mean is this just laziness, or is it a corporate strategy to rip off customers for profits. There really is no way to know at the moment, corporate could be giving bonuses to stores with the least returns or something, but on the website it's all about how customer satisfaction is 100 percent guarantee, but the return policy they have posted is nothing like what the employee was trying to have me believe. It's despicable and I know something is off.
i've noticed a large amount of inconsistency in regards to returns/exchanges. as i see mentioned throughout my search:
within 30 days of purchase
original packaging
receipt for returns
-----------
the inconsistency:
managers refusing a return on non-tampered food items (ie. soups, air-tight and/or water-tight goods) w/ receipt. blaming the reason on COV-id 19 & CDC recommendation, which is preposterous, social distancing and face covering thus far are the only recommendations from the CDC or WHO.
refusal to return a electronic goods w/ a receipt one day after purchase. returning the good in it's packaging was impossible, as it was in a splinter proof seal and had to be cut open.
refusal to return a non-tampered goods not purchased from their location. i've read the return policy ... it states even mail-ordered items can be returned to any DG retail store.
overall, this leads me to think DG cannot stand behind their products and should just blatantly put a sign on every retail store, "AS IS, NO RETURNS!" ... which is just BS. these local retail stores are practicing behavior based on deceitful behavior and district should communicate a DG's official return and exchange policy in clear view; on the entrance door, by the counter, if not taped to the counter.
signs are posted correctly on the doors as of current on the aforementioned DG's mask and social distancing, albeit i don't see it being enforced.
please clarify this, i only have 3 DGs i currently patron out of 9 local ones, as they execute one or all of the previously mentioned.
After reading thru these comments I am SHOCKED taht Dollar General's Stores are using COVID-19 virus as a way to PASS THE BUCK on returns!! Walmart also tried this but I made a sign and wasn't at the door 2 minutes b4 receiving my defective item return! The return policy AS STATED ON THIS PAGE BY DOLLAR GENERAL IS 30 DAYS! The girl who sold me the defective Verizon sale phone told me 15 days! When I tried to return it 3 days AND 8 DAYS later I was told they are no longer returning! I asked the STORE MGR for District Mgr number and was told THEY DONT HAVE THAT,AAAND I had to be there "ON THANKSGIVING" TO ARGUE WITH THEM ABOUT IT ... IT WASNT HER PROBLEM!
FLORIDA STATE LAW STATES... IF YOU SELL RETAIL ITEMS YOU MUST GIVE 30 DAYSTO RETURN THE ITEM ...OTHERWISE THERE MUST BE SIGNS IN CLEAR VIEW WHERE THE ITEM IS DISPLAYED "AND" ALSO ON THE RECEIPT!! NEITHER OF WHICH Dollar General did in my case!! Oh! They ALSO have the sale phones all in the display with their IMEI # FACING THE PUBLIC!!ALL other phones have the "hacking" number hidden!! AS THEY SHOULD BE!! I went to this store 803 27th SW Vero Beach Florida THREE TIMES! EVEN WILLING TO EXCHANGE THE PHONE THE LAST TIME (Although I know they're definitely items now!) Being given to ONLY OPTION TO BE THERE ON THANKSGIVING WAS A SHIFTY PLOY!! The "ticket number" customer service gave me when they claimed a District Mgr would call me back within 24 hour was another PASSTHE BUCK... SCAM THE POOR DURING COVID ....TACTIC! Period! SHAME ON YOU DOLLAR GENERl! I spend at THE VERY LEAST $300 per month at your MULTI- BILLION DOLLAR COMPANY! & IM STARTING TO FEEL AS IF THIS IS BECOME A "MONOPOLY" in a town of 100,000 there are 7 Dollar Generals just in the CITY! SHAME SHAME! YOU WOUKD T EXIST WITHOUT YOUR LOWERED INCOME CUSTOMERS! WE DESERVE TO BE TREATED BETTER!!!!! & WITH RESPECT!!
The store at 803 27th SW Vero Beach Florida has taken it upon themselves to start a NO REFUND POLICY! Also when calling and getting no answer for 2 weeks their store mgr told me their phone has been broke for almost a year "how do I think they feel"? I called corporate 4 days ago & was told a District Mgr would be returning my calls,and handling.g the defective "on sale" phone I was sold.. THAT NEVER HAPPENED. The store mgr also told me they are not responsible le for ANYTHING once I purchase it. New store policy. & I need to contact the manufacturer!! BAD STORE, BAD CUSTOMER SEVICE CARE, BAD DISTRICT MGR!!! DONT SHOP THERE
I bought a total wireless phone card for $35 plus taxes. The card didn't fully activate at the register I was told to contact cooperate to resolve this. I hope you can refund my full cash amount or cash amount on store credit. It's not fair to spend money but you aren't able to use the product.
My husband and I purchased him a cell phone, just yesterday evening.It was damaged badly and would not even activate. We tried to return it last night and was told no returns, company policy; also told would not replace it because it's company policy. Tried again after church today and unfortunately got the very same response. My husband needs the phone for work. His old one finally died. He lost his regular job due to covid-29. He now relies on day labor. Dollar General At Bay Street, Savannah GA, 31415. Doest even have a same day return policy. Very Sad that this small and needed return policy no longer works for the customer these days. I have never had to take anything back before or ask for an exchange. I understand it's a bad business practice and will not hold any anger. My heart only hold kindness.
So I have had several problems with returns at several different DG.Does not matter if you have receipt.Does not matter how you pay.Does not matter if an hour or a day...They flat out refuse to "refund" I was allowed to "exchange" return value towards same value "new" purchase....Seems to be what stores are told to do regardless of "corporate policy"
I went to return or exchange in dollar General on woodruff rd in Greenville South Carolina and the Manager told me that they are not taking my returns or exchange due to COVID but when I checked online the policy, it did not say anything about not returning. The Manager was not helpful at all. However when I went to Dollar Tree they took my exchange without questioning. The service in Dollar General on Woodruff Rd, Greenville SC is very bad. Never ever I will go there
It's a shame to read of so many bad experiences with returning merchandise. I've almost never had a problem with returns. A couple of times without a receipt. I'm grateful for my DG and the employees. I definitely agree with "Made Up My Mind" that a somebody should respond, but I also doubt this is a DG site.
I bought a handy Brite light at dollar general 4 days ago never opened package had receipt was told since I bought with debit card had to refund money to debit card just read all dollar general return policy never said that anywhere I have my receipt be calling cooperate in morning if do not get saatsified answer be posting it on face book all media calling attorney general and also better business bureau first thing They should give me cash or not take debit cards for they got thier cash right away please tell me if it's true all stores must also post return policy in store I had to go online to read thier return policy I won't be told because viruis for I will tell them I don't know how long been on shelve plus says try me it's no telling who all touched it so won't fly with me either on virus excuse I been rip off before on debit card excuse before I will let you know what cooperate tells me.
I was told by a cashier and a manager at the dollar general in Willis tx on f.m. 1097 that I was unable to return an unopened undamaged pack of Energizer batteries w my reciets 4 days after my purchase reason for my return being the wrong one ..and she didn't give me a actual policy reason just dollar general does not return batteries and they never have which I know is incorrect because I Have several times returned and exchanged batteries at the very location due to purchasing the incorrect size or finally
Bought items at Dollar General in April. After my purchase I went home and the curtains didn't match my bedspread. So I went right back to the same store less than 20mins, to return the curtains. The cashier and manager said I couldn't return the items due to Covid 19. Tried lots of time same thing. Know my it's over 30 days. As of 7/11/2020. Don't want credit want my money back.
I always shop at dollar general and never have a bad experience until today. I go to one I frequent often to return two green vases that I had purchased at another dollar general about 45 mins away. I go to the register and tell the cashier my plan on returning and that I did have my receipt from the purchase i made 5 days ago. She refused to give me a return because at this store they do not sale those cases. I asked her to make sure i understood that she couldnt give a return if the item was not purchased at THAT store? And she said yes. I read the return policy a few times online and it does not say anything about purchasing at another location forfeiting ur return
Went to do a return and the cashier rolled her eyes and gave me attitude! Then to make it worse the manager came over and ask the cashier why are you giving me the angry face? And the cashier replied this is all returns! Even though I had bought those items from their specific location. They both started to roll their eyes and grunt which made me feel extremely uncomfortable and like I was out of line. To have the manager and a cashier both sitting there making you feel some type of way was the worst experience ever! I was humiliated in front of a line of people and I was with my kids. NEVER AGAIN
I have concerns in regards to the refund policy several times the clerk has made mistakes . You would think that then the clerk could just refund me the money right there and then at that very moment however he say they cannot. I think there should be an investigation because I think what they're doing is fraud.I would like to know who I can contact to start an investigation because I do believe this is fraud.
I bought a DVD player from DG when I got home didn't work, I took it back they gave me another and it doesn't work either, they said they can't give me a refund because it hasn't even be an hour when I got it. I guess DG is robbing openly, I know is only 29 dollars but I work hard to get it. Can I find a way to get my money back?. Because is not fair to the people.
I bought an item from Family Dollar. It was defective. Took it back to exchange it. Was told no due to COVID. Ok here is why that excuse is not valid even a little bit. All day every day the stores accept money. Money is the nastiest thing circulating. The stores have not one bit of problem touching it constantly. Money has been touched by soooooo many people in a weeks time. In that time that money has picked up millions of germs. It may have been under someone's sweaty breasts, in someone's smelly sock, up some drug users nose or a strippers ass crack. Money has had the bodily fluids of who knows how many people. It has been coughed on, sneezed on and handled by people who use public restrooms without washing their hands so maybe even a bit of urine. Yes stores have not one problem taking your filthy germ infested money in exchange for products that may or may not work. And when they don't work they want to act afraid of taking a product back that has been in their store most of the time and to whoever purchased it. There is no valid reason whatever for a store not to do what is required by law and replace their defective merchandise. Any store that received cash does not have that right. There are laws that protect consumers from getting screwed and Family Dollar is in violation. I see another person who the same thing happened to. I can't respond to it but I am checking into a class action suit. By law they are still obligated to exchange or refund even with COVID around. They are in complete violation of that act. I have reported them to the BBB, attorney general, CPA. I have posted on Facebook and tagged them. I want everyone to know their new policy. Shop Dollar General instead. I bought the same item there and was assured if it didn't work they would gladly exchange it or refund my money.
Family Dollar would not exchange a defective$16 fan that I purchased and returned with receipt 10 mintes after purchasing due to covid-19. They stated it's to protect employees from the covid 19 virus because the item had left the store. Gee they had no problem with excepting my cash that was brought into the store to make the purchase that they have no way of knowing if it in fact came into contact with the covid 19 virus, The cashier wasn't even wearing gloves or a mask whilst excepting my money for the defective product. I think stores like Family Dollar are using the current pandemic to rip off their customers all under the ruse of being able to claim themselves as an essential business. Gee... I've been out of work for 6 weeks w/o a paycheck because my employer has not been deemed as an essential business. I hope each one of my $16 spent to purchase a non exchangeable defective product was infested with the covid 19 virus thus infecting everyone that works for Family Dollar. I will never shop there again and I typically spend about $150 per month at Family Dollar. Take that FAMILY RIP-OFF!
Last week I purchased several home items from one of the DG stores in my area (Frederica St. location). I didn't measure my house beforehand and, unfortunately, several of the items did not fit into the spaces I needed them to fill. I took the items (all unopened), along with my receipt, to the location nearest my home (Carter Rd location) in order to return them. Both the cashier (older man, mustached)and the manager (Eli, female) were very rude. I was first told by the cashier that it was too late to do any returns (it was 8:45 p.m.). I asked to see a manager. She came out of the office with a disgusted look on her face and I could tell that she was going to enjoy every moment of denying me my return. I was correct in my assumption. She said that even if it wasn't too late, she still couldn't accept it due to a new DG policy. The new policy, which I could find no mention of online, says that any items purchased at a DG store must be returned to that same store. It didn't make sense to me (out of town/traveling purchases?), so I asked why. She said that "trashy people will steal from one store then try to take it back to another." Again, it made no sense to me (if the items were stolen, why would the customer have a receipt?), so I asked why again. She became quite hostile at this point and said "it don't matter cause' we closed now N-E-Ways" (emphasis and pauses complete with head and head rolls, it was very Jerry Springer-like in origin). She crossed her arms and stared at me while I gathered my items back up, then she followed me to the door and locked it behind me. Now, it's been a minute since I have been employeed in a department type store but unless things have radically changed, an employee who treated a customer in this manner would have been fired on the spot. For a manager to behave in this manner was unthinkable. Really says something about the company as a whole.
I went to dollar general & I use the app that I downloaded for my phone to scan an item because everything's always in random spots & to make sure I could afford it before looking dumb in front of the register anyways I scan it and I took it up to the register & it rang up a different price & they said they had to go with what it scan for. My question is what's the purpose of the app if the prices I scan isn't even honored I just got humiliated. What's the protocol for situations like this?
I use the digital coupons app and honestly spend ridiculous amounts at dollar general because of it. Today me and wife both went to ogdensburg location. Upon checking out my cart the register froze and was not adding coupons or taking my check card. I ended up paying cash after asking if they could check that all coupons went through, they told me there all on there my total was over 90 dollars. I thought it off but as there was a manager saying I went through I believed, boy was I wrong 23 dollars wrong, and double charged for a Swiffer at 12 dollars. My wife went next her total came to 130 she's not nice like me or passive started showing the app coupons and the guy manually keyed a few then said she could pick one more. Like what is wrong here we never spend pennies there, are loyal customers, and we aren't talking a 50 cent difference we're talking 23 dollars on mine and hers is at 30 off so far. I have decided I will go back Tuesday when different manager is on, the coupons expired at midnight so not sure what they will do, but I'm committing myself to get my 23 dollars back or I'll return the whole shop and stick with family Dollar. My wife just wants the money back from coupons, if the guy hadn't told her one more and rushed her out with attitude she likely wouldn't care about the 30 plus dollars and tell me not to worry about mine either.
I had recently bought a pair of headphones. When I opened the package and tried them out. One side works. Went back to store with receipt and tried to exchange to which I was notified no exchange and no refund. It had been one day.. when told store about company policy. Manager said that nothing gets returned once opened. So I am out money.. some help in this matter would be appreciated
I purchased two bras and tried to return them in their original packaging with the receipt.
I was told I could not, that it was their policy.
Where does it say that anywhere?
Then, when I accepted I wouldn't get my money back, I pushed the item towards her to put back on the shelf for free (a kind thing, I thoughtg and she lied, said I picked them up off the counter and shoved them in her face (blatant lie.. all I did was push them towards her on the counter and leave) so she BANNED ME FROM THE STORE FOR LIFE.
Worst customer service I've ever experienced. The store manager was very disrespectful and belittling toward me. I was returning some food items, as they were not not we needed. She told me my purchase was her store loss and I should have read the labels before I bought the items. Now her store was going to be in the red cause I bought incorrectly. I'm so livid at the way this "manager" handled herself and other employees were talking about me - in front of my face! Never ever going to be returning to any DG!!
After reading through several of the comments, I noticed there were no responses from any Dollar General customer service Representatives. I'm just wondering, if they actually care anything about these comments. Regardless, I have enough information now to make an informed decision not to shop there.
I had purchased an electronic item from the family dollar off tobacco rd in Augusta, Ga and I tried to return it with my receipt because it stopped working within the 30-day deadline. I was rudely told by the store manager, " We don't take electronics back and that's all I'm going to say about that!" I have never seen a more rude and disprespectful manager like that. I informed him that according to the family dollar website, electronics can be returned or exchanged as long as its within 30 days. The people who you have representing your company have no customer service skills. I will never shop there again. You all need to either honor what's on your own website or take it down because apparently, the people who work there just making up their own rules about returns and exchanges.
I bought a DVD player last week it made loud noise and began to skip 3/4 through at least ten DVDs. I brought it back with receipt tonight only to be told I must see the manager because i did not keep the box it came in. I did not expect the DVD player to be broken!
Just tried to bring back a Verizon wireless cell phone that I bought on the 28th of January and today is the 5th of February so I've had it for about a week and the battery won't hold a charge so I have the receipt and original packaging abd everything. Went to go bring it back and the guy there told me that his manager said that they couldn't take back any of the cell phones so he told me to come back in the morning and talk to the manager. I will be back first thing in the morning to speak with him and I'll let you all know what happens.....
My fiancee went to the Dollar General in Clay Alabama at 2260 Brewster Rd around 5:50pm. When she returned home I noticed that she had purchased Bud light 12 pack 8oz can instead of Bud light 12 pack 12oz can. I returned to the Dollar General store 20 minutes later with the unopened Bud light 12 pack 8oz and the receipt. The store clerk stated that he believe that they don't do returns on alcoholic beverages and called the store manager who confirmed that the store policy states that they don't do returns on alcoholic beverages. However online the store policy states as follows:
Dollar General Return Policy
Items purchased at a retail store may only be returned to a retail store within 30 days of the original purchase date. The item must be returned with the receipt and in its original packaging, if possible, with all paperwork and accessories
purchased two ebay giftcards the same day and neither would work one was $150 and the other$200 one paid cash and the other debit i recieved a refund for one but they dont want to refund me for the second one.I have tried to contact the Dm and he wont respond to me so i tried reaching out to the regional Manager and still waiting on a call for my refund.whats going on i shop there at least 2x a wk and spend alot of money and could have went anywhere to purchase giftcards but didnt .The Ebay giftcards are no good take them off the shelve,I was told that i needed to get my refund for the $200 from Ebay ? I didnt by the card from them or use it on Ebay so someone from dollar General needs to send the bad cards back to Ebay The Dollar General took my money for the giftcards so it is only right that if the cards dont work /broke that i get my refund ,
Dollar General usually isn't very good with acceping returns. Every time I've tried returning I'm asked 20 questions about why I want to return the merchandise, looked at suspiciously and this is when I HAVE the original receipt. They're always very nice and very friendly to customers when ringing up purchases though.
Yesterday I tried to return some excess Christmas purchases - Christmas stockings and a snowman that were never used. All had original tags and I had receipts. Didn't matter that I had the receipts. She told me all Christmas was on sale at 75% off and that's the price she could give me. I stated every other store gives back the amount paid. She said not DG. It's their policy. Well I've read the policy and no where is that stated. I also had a Christmas DVD and only received the discounted price for that also. I have shopped at DG for many, many years, but not sure I will continue. No wonder they can open so many stores. They don't accept lots of refunds based on the feedback I've been reading and then they don't refund the full purchase price. Seems unethical to me. If they continue down this road they will be closing stores faster than they've been opening them.
What customers do not understand is that not all items can be returned, and some stores do not have the cards to put store credit on to. Also the sm, asm and associates get counseling from dms on the amount of voids, cancelled transactions and returns. Electronics are specific and mngrs have to educate because gen public assumes all items can be returned, exchanged or recieve credit for. Also, on the associate side there is discretion used because people abuse return policy by stealing receipts out of trash dumpsters and will go into the store find the item and try to get a return for cash or credit. The biggest disbelief is there is someone higher telling the associates how to operate, i personally have seen and over heard this by a dm chewing out an asm and sm for accepting too many returns. Finally, cigarettes cannot be returned because it is supplied to the stores by third party just like alcohol. Unless expired, opened food is a health issue and cannot be returned back in to store. Its also not the associates fault for a customer not making sure they got the right item. Contrary to popular belief, customer is not always right. It requires two sides for a return/refund to occur whether dg fd dt walmart, walgreens,cvs, target ect. Hygiene items, is health regulated items i.e. make up, dental, physical body wear or use consumption. Chemicals i.e. bleach, toxins, detergents, dish wash, motor oil, automotive liquids are regulatory items that once leave the store it cannot be returned.
Dec.31 , my husband brought a bottle of Tide ,it was not the right kind for my machine so I brought it back to family dollar with the recipe like 1 hour later , cashier told me I could not get my money back only a gift card ,I ask him Y , I have my recipe he said it was store policy that if my husband would have used credit or debit he could of put it back on card but CASH even with a recipe had to go on a gift card , I find this hard to believe paid cash n had recipe n you can't get money back ,that is just sooo unfair n wrong , I'll think twice before I go back in family dollar store,chang your policy if indeed it is the policy .
It doesn't work. I attempted to return items today in Grimesland NC.. the manager stated I had to return to the store where I purchased.. she refused a return or a refund. I told he it is a corporate policy that I was able to return.. she stated that her manager says no.. luckily I purchased with a credit card.. I immediately called Anex to despute the charges.
I received a pack of cig from a family member who got me the wrong pack of cigarettes...shorts instead of 100s.. I wanted to exchanged them for 100s and the store manager told me he couldnt do it. The pack had not been open and i had the receipt to get a refund. He refused to do it. It would have been been a better experience if he would have just stated that he didnt have any 100s so he couldnt have done the exchange them.. Instead he was very nasty and rude. And i will never return to that store at all.
I spend about 100 a week in this store for household goods, etc. More on holidays. I have 2 stuffed animals that i purchased 4 days ago. I must have wrapped the receipt in the clothes boxes i also bought. I went tonight to get an instore credit so i could get him something besides the stuffed.animals. now mind you i didn't want a refund and probably wpuld have spent a great deal more. I was told no in store credit bexuae it is the holdays and treated as rudely as could be.
I bought a small speaker for my phone last week. Now 5 days later I tried to return it with my review and the same haughty black woman that sold me the speaker refused to take it back! Last week the 18th of December, my birthday, I bought a pair of boots there. They didn't give me a receipt then! I feel very violated by this nasty little STORE!?! First of all, I am in a shelter and it's Christmas! Bad enough just that!
I bought 2 heaters from Dollar General on North Main St,Mooresville NC.When I got home the heat was back on so I went to return the heater 2 days later and was told they don't take heater back I could get another heater (the boxes was never open). The manger tells me I should have read the sign,I told him that it was not a sign,then he tells me that someone must took it down. I told him I come in that store everyday sometimes 2 times a day and never seen a sign. The manger is so rude. He was talking to me like I was a kids or something.
Went to return my OVER buy in Christmas decor, when the Store Manager denied me because I have a phone image of the receipt. Saying how does he know it's not from Georgia and I stole. Or whatever the heck story he gave me. Dude. It says YOUR store information. I come from retail world. All sales info is kept in the computer. I have proof of my purchase, you can enter the info manually instead of scanning. But I have a PICTURE OF THE RECEIPT. I said it's not in your policy stating you wont take a photo of a receipt. And he said he doesnt care, its HIS decision.
For a freaking 8$ return with proof of purchase. U gotta be kidding me.
Store#12465 SM:Earl
Bought hair clippers 2 days later went to return them never even opened I just changed my mind I had my receipt and we'll needless to say I did not get my cash back and was told they wouldn't take back the clippers even though they hadn't even been opened so I'm pissed and totally gonna waste my time contacting a corporate manager and fIle a complait just for the fact that I was treated very crappy.
I returned some items today I purchased for Christmas crafts I purchased these items less than a week ago and has things left over. I had my receipt. The manager was called I was talked curtly too and questioned about all the items "what was I going to used them for " why did I buy". I had 2 very large bags of rice she refused them said she couldn't take them. I ask was it against policy she had no answer. I had my original receipt , bags and original debit card. I'm done with DG it's not about the refund it was about the attitude she treated me like I was a thief.
Carmstrong
Guntersville Al
I purchased some candles on sale and had two coupons and the cashiers screwed it up taking one coupon off manually and came out to be 17.00 so I purchased the same items the next day at another Dollar General and i paid 3.08. I took my receipt back to the other store and ask to refund my money and they got such an attitude and refused and I was nothing but nice but when I came out of the store I felt attacked.
I hate returning or exchanging anything at Dollar General! The person doing it is always so unfriendly and acting like you have done something wrong or you are trying to do something sneaky. And this is at every Dollar General that I go to and there are several in my area that I go to. I just got back from exchanging something and I'm just so aggravated because of the way I was treated by the manager. She was slamming things and telling me that I did not purchase it at that store. I said well this isn't the only dollar general that I go to and asked if I needed to take it to the location it was bought at. She never answered me just starting hitting the register really hard when she was keying things in. Very rude, hateful and unprofessional!
I had a negative experience with two returns at my local Dollar General. If you feel you have had a negative experience or are unhappy with your refund outcome call this number 1-800-678-9258. I explained the situation and was told someone would call me within 24 hours to try and resolve the situation. In less than five minutes I received a personal call from Mr. Miller. He informed me that I could return to the store and the problem was resolved. Very professional,and very apologetic about the situation. No, I do not work for DM stores. Just want to help anyone resolve any refund issues like mine. Yesterday, I wanted to write a very detailed comment on here about what happened. And yes it would have been a negative one. I was very upset. However; at the moment, I am very pleased with the service I got from this mishap. My advice: call the number given above before anything else. Thank you Mr. Miller and DM employees who constantly strive for costumer service. Call reference number #2003713428.
I just tried to return some candy to the store, and I was told that I cannot return it at all. It has been under 30 days, with receipt. They first tried to give me the clearance price return, then told me I cannot get anything back.
Terrible customer service-the manager told me to look up the return policy online. I did, and I see it says with a receipt under 30 days, so what gives?
This was at the 380 store in Little Elm-Aubrey area. Very frustrating!
Paid cash and debit but was told would only return to debit card. Amt owed back is less than $15. I was returning a defective item as well as 2 items I had purchased as Xmas presents because I needed the gas money and the account they want to put the money on is overdrawn. Store manager claims she has to do what the computer says and there is no way to override this. Wow!!!! So I asked her to call her district manager and am still waiting for a response.
I went and purchased a heater. It was not what i was looking for. So i returned it the very next day. I was told that they could not give me a refund or even store credit. That i should have been told that when i bought it. The cashier told me all i needed was my receipt. So I'm now stuck with a heater i dont want. Im going to call the corporate office and let them know that they failed to refund me my money. When the refund policy states clearly that they should refund.
My sister bought a Bluetooth speaker from a DG market yesterday. When we opened it the speaker sound distorted, charger was messed up so we put it back in the package to return. Today, I went to return it with the receipt, and the lady that was helping me her name was Lee-lee said that she couldnt return it because I wasnt the one who bought it. I was shocked by this as I have the receipt it was clearly not stolen. My sister doesnt have a car the reason why I took it on my way home.. So im trying to contact customer relations because i feel like this is discrimination or something and i can't get a hold of any person.
I took a gell pack back to the stores they sold my wife a gell pack and said for heat put it in the microwave if she had of it would exploded in her face I read it small print do dot heat I took it back the cashier and assistant manager said they would take it back i phoned the head office 877-688- they said they do on line they said they take it back what goes with the walnut grove Langley store
This morning I was at a Dollar General store finished my purchased. I said to the cashier I have somethings to return. She asked if they were purchased at this store , I replied and said no at another. Her response was oh "Carlos", I'm guessing the store manager, wont take it back if it wasn't purchased here. I said but it was a Dollar General, and that's not store policy. She said he just wont do it!!
Today ! I went to dollar store and I was doing all my shopping and I notice a woman following me , at first I was kind scary because she was looking at me very mean . Them I ask her if she need something or why she was following me . She said I'm doing my job, so I went and ask her following me it's your job? She said yes the manager tell me to do that ,and I'm like seriously May I speak with the manager . And the manager was couple steps from me ,so I ask her what's happening and she was like you're a suspicious people , And then I went like What are you saying do I look suspicious I'm doing something wrong , she's like well your getting many things and I don't think your gonna pay for that . And also you people never have money , I was so angry at her and I said why u mean ? With you people , and said nothing just saying , and then I ask her name and everything and she refused to gave me any information. Ad later said u can call to corporation and they don't gonna do nothing they don't care the people . So sad about what happened, I always go to those stores to do shopping and I never thought the have RACIST PEOPLE WORKING FOR THEM . And by the way the store is in Denver Co , by Hamden and Yosemite. Around 2:00 PM
I love this store an have been a loyal customer for last 25 yrs. I have never had a problem making a return rather it was with or without the receipt. No receipt, it has always been put on a DG store credit card. Today I stopped in after work to return a $6.00 bottle of motor oil, with the receipt. I had used my bank card an did not have it with me, so I told the girl she could just put it on a DG card for store credit cuz I needed to get a couple things anyways. This girl tells me she can't do that I must have the card I purchased it with an I can put it back on my bank card an then use my bankcard to respend the money. WOW!!!! Really!? Did she really just say that to me!? Yes, yes she sure did. So I tell her I don't have that card so at this point let's just go with I don't have the receipt an give me store credit on a DG card. This girl tells me, O I can't do that we don't give store credit on DG cards anymore, we don't even have any to use for store credit only one for sale as gift cards. WHAT!?! I ask her, so your telling me you can't give me store credit!? She says... No I can't. I ask her since when can a customer not get store credit, she says.. O about 2 weeks ago. I said well that funny cuz normally before a store changes an major policy such as this they inform the general public that such a change is going to take place an give at least a month or two notice. But I have not seen a single thing notifying the customer that any such change was to be going into effect. An I told just give it back to me an I was going home to contact there corporate to find out if this new policy had taken place... Well just as I thought.. NO IT HAS NOT!! An to make it worse the store manager was standing right there in the aisle directly in front of the register an not once offered any comments or solutions to my situation. I mean seriously what store would not give you store credit!??? I can't think of any... Can you?.. So if your in Denton Texas an need to make a return do not go to the Dollar general on SADU Court behind taco bell over by golden triangle mall.
What is interesting is that most people do not understand that cosmetics, toothpaste and the like once opened and used could not be returned in just about any store. Nor could underwear or other intimate apparel be returned. So all those who complain that Dollar General or Family Dollar wouldn't give them a refund should consider the why as opposed to their poor customer service.
family Dollar in Tucson Arizona on South 6th avenue is in violation of their own policy on returns mydas would return with original package within 5 minutes of purchasing cash purchase and was not refunded in cash of original payment as it states in a policy I was refunded and a gift card someone needs to write this store up there in violation of their own policy
I recently visited the family Dollar on South 6th and Tucson Arizona I purchased my items and then decided to return them with a receipt paying cash the gentleman tells me anything over $10 will be put on a family Dollar card and use only in the store my confusion was I paid cash I had my receipt and he gave me a family Dollar credit card to use only in his store that is not the policy of family Dollar
The dollar General in Six Mile South Carolina is one of the worst stores I have ever been into. I went in there just to do a little shopping and got harrassed by the manager's boyfriends ex. Just because I wanted to be left alone and they allowed her and her unruly kids to yell at me and harrass me. Then when I finally get to the check out the cashier just takes the basket and dumps my items onto the counter. It isnt bad enough that I had to walk through a huge cloud of cigarette smoke just to come into the store just to be greeted with overly loud music to where people were nearly having to yell just to speak. Not only that instead of the worker that was smoking at the front door which I do believe is against policy and the law puts his foot where the bags are and on the counter and jumps over the register just because he was too lazy to walk 25 feet around the counter. Not only do they do this but when you ask for them to please turn down the music they get really rude with the customers. Some of the people that shops at that store have PTSD and they have no respect for them. They have no respect for anyone. When I tried to return an item because it was missing parts the refused and for a month I would stop in to speak with the manager about a refund or an exchange but she was never there. I finally went to the one in the next town over and they helped me. Their store was clean and their workers were very nice and helpful and they didnt over bag your items so the bags would break on the way to the car. The dollar General in six mile needs new management and all new employees. I'll never shop there again and I will tell everyone I know not to shop there again. Something needs to be done. From now on I'll drive 14 mile one way to shop at family dollar instead of just 5 miles one way to shop at dollar General. It's a real shame that the only store in a small town is so awful.
i bought a phone. it would not charge. Soon as I iot a chance I took it back, about 2 1/2 weeks later. The person who is now manager is always rude. They would not refund me, they said, hatefully, that they dont do refunds on those. I said i'd like to just exchange it, but they wouldn't do it. Now i've bought many of these throughout time, whether for myself or for others, and if need be, they were refunded. Also, i've seen the boxes sitting there, ripped open aod re-taped almost every time, showing they've been returned, and i've seen them stuck right back on the shelf. And this is all while that same manager worked there, too. Also as i was shopping, i askd where something was. He mumbled as he was looking down, writing something. I politely said i'm sorry, i couldn't understand what he'd said. He literally got mad, looked angrily at me and loudly repeated it. At checkout, he was just plain mean, and said other hateful stuff. By the time i left, i was just about in tears. It was over $143, which certainly contributed to his paycheck. And the time before that was over $130+. I literally feel abused by this person, every time i've had to go by there. Corporate, why are you letting this go on? This person needs to be let go and replaced. Doing management, or any other job, is not worth the rude, uncalled for mistreatment of your loyal customers, or anyone else. -From Pilot Mtn,
NC.
Yes I bought a Bluetooth speaker yesterday at the local DG here in DeLand Fl. Well before I bought the iteam I wanted to make sure if I bought this if something wrong with it can I return it the lady said yes with your receipt.Ok long story short No kudos it didn't work I went to return it. What do you know sorry no return on iteams with a lithem ion battery I said show me we're it says that it don't no where I told her I'm not leaving vwith out my,12.78 so after a back and forth debate I got my refund Plus ever one of the employees there have a bad attitude.Uts its on spring garden Av in DeLand Fl worse store ever..
Our DG in Florida is awesome. Never had any problems returning anything. All stores are the same, you pay with a card you get credited back on your card, some stores credit you right away, others take time. No receipt, no cash back, instore credit and that's most of all stores policy.
I went to the Dollar general store in lake Michigan and the manager there, her name is Lisa, denied my return all together. I had bought the wrong brand of pot pie only a minute before, I asked to return them for the right brand and she told me they don't do returns on food. I will never shop there again.
At Dollar General on Highway 439 in Belton, Texas purchase made on 6/20/19. Returned items in the unopened box with receipt. Paid with cash. Returned today at 7:33 P. M. 2/22/19. Three employees said that Dollar General Policy is to not return cash. They would only give a gift card. One of the employees claimed to be the manager and was extremely rude. The return policy was not explained at the time of purchase, the receipt does not explain this policy nor are there any signs posted explaining the bizarre policy. I am completely dissatisfied and although this is a neighborhood store and very close and convenient, I will think twice about the next time I make a purchase. Wal-Mart is less than three minutes away and I am confident that this would never happen there. In addition, I am posting to my Nextdoor app which will inform those who patron this store of the current return policy.
I have tried to return an item to the dollar general 3 times with my receipt and still no refund because I didn't have the same card with me come on what difference does it make I bought the item you should be able to give my money back anyway don't make sense to have to put it back on the exact card I should be repaid for my gas and time because the store doesn't know what they are doing
Tried to return toilet paper that feels like sandpaper even though made by a major national brand.The lady wouldn't let me exchange for another kind from same company even though I HAD THE RECEIPT because one roll was missing..really??? My money spends the same somewhere else!
I am a regular customer at dg, currently pregnant I've been purchasing diapers at dg my entire pregnancy. I'm currently on maternity leave and need diapers for my 2 yr old son. I took some diapers back to store and asked if I could exchange for a box of bigger diapers. They said not with out receipt. I think that is wrong because I shope there 3 to 4 times a week. The employees know that I do. I told the manager I would call corporate, when I called to get her name she gave the name of the lady working the register she didn't give me her actual name.
Mold found in 24 pack of diet pepsi 12 oz cans from dollar General in Alden,NY 14004. Pepsico now has it and they tested it....they stated a can of pop did not open inside the packaging BUT that food somehow slipped threw the handle of the packaging during delivery/shipping or at store and that it was been there a while.....
I ended up in the emergency room on 4/13/19 with severe asthma exacerbation and was put out of work for 2 weeks while struggled to breathe due to the mold i was exposed to in 24 pack of diet pepsi sold at dollar general in Alden,NY
I went to the Dollar General yesterday in my town of Greenwood, Arkansas. I didn't notice until after I had gotten everything opened and put away that they had overcharged me for 8 of my items by .50- $1.00 each. I returned the next day with my items and my receipt to get the difference back. The female (Brenda) that was on duty said that it wasn't her fault that the computer charged me the wrong price. I told her that I just wanted the difference back and she refused because I didn't have the actual price tags (I did have the receipt though). I explained that the pictures of the items and the price was in the back of the store but she said that she still couldn't help me. I then asked for the managers name and phone number and she refused. She then said she was the manager and I knew better because I knew who the manager was. She was very rude and I will never return to the store again and I will definitely let everyone that I talk to know it too!!
I was at Dollar General in Greensboro NC. During the 50% off sale. I purchased some clearance items. In the front of the store they had some gym jackets and no price were on them. I asked how much they were, And a clerk told me $1.00. I was happy so I picked up 4 jackets. . I continue to shop. All 3 employees were complaining to each other and not focus on what they were doing. They kept talking about the Store Deposit was off from the previous night. The MOD was ringing me up. She rung all my jackets wrong and some other items. My total came up to over $70.00. I was thinking to myself this can't be right. I paid and went to my car and looked at my receipt. I did not get the jackets I for a $1.00 and some Ziplock Bags were rung up for $4.00. So I went back into the store to showed them the mistake. The guy said he would have to give me a gift card for over $10.00 per corporate office. I told him that had to be a lie. I paid with a Debit Card and I needed my $28.00 that I was overcharged or credit back to my Debit Card. I walked him thru how to do a refund back to my card . He was like I did not know you could do this. So now I am waiting for this to be credited back to my card. Or I will be back at the store on Groomtown Road .
Awful return experience in Pontotoc, MS. A blonde girl, with tattoos, smoking out front by door, that I had to interrupt to come help me. She had the worst attitude. And this is the 3rd time I have seen her in a row. And all 3 days, she a been angry looking. I was trying to explain I got the one a day vitamins, my $4 coupon didnt attach, and I got flintstone vitamins, same thing.. I didnt realize I didnt get $3 off of $10 bayer.. so I asked to get my money back. She was trying to subtract my in store savings that I actually got on another deal. With vaseline lotion. So after arguing she finally gave me my money and would not give me my old receipt, said she had to have it for manager to bn see. By this time I was so mad, I left in tears. She must hate her life. To act so crappy to people. We choose to come there, we dont have to. My advice would be to secret shop that store and I gurantee you'll have a horrible experience all the way around. Thank you....
Went to local DG and made a $40+ purchase on my way out of town. When I got to my destination, I went to put some candles I purchased into the xmas bags I purchased and realized I had several missing items. Called the store and the bag had been left on the bag stall. Mgr. said he would put it in the office for me to pick up later. Went in later, they couldn't find the bag. Went in again, mgr. not there, no one else knew about it. 3rd trip, mgr pulls it down from over the register. I explain I no longer need the items, would like a refund. He tells me to get in line...my turn, the first thing he says is are you mad? I said no, he says good, cause we didn't do anything wrong... wrong attitude. he then tells me everything is 1/2 price. I had my receipt, it had only been 9 days since I purchased the items. I told him there policy is full price with receipt within 30 days...he says he cant do it because they are ringing up 1/2 price. I again said I wanted a full refund. He said he would have to ring the refund twice to do this ??? then he rings up a pepsi that wasn't mine trying to make the numbers match... he hands me a dollar more than what my refund was, and says here, you made some money off of it. I put the dollar on the counter and told him I wasn't out to make money, just get back what I had spent. He followed me out of the store loudly stating he couldn't keep the $1 several times. I told him to give it to the cashier as a tip...for nothing. PLEASE...TRAIN your employees on your POLICY, RESPECT for customers, and USE OF THE CASH REGISTER!!!
Just left the General Dollar on Chestnut in Springfield, Mo. I had two things to return without a receipt. While I was waiting for the manager I got to witness her interact with an elderly gentleman who was trying to buy some gift cards. She did a great job of helping him and was so polite!!! Then she did my transaction with a very great attitude! Appreciated the friendly atmosphere!!
I bought a space heater for my mom at Dollar General on 43 highway in Joplin , Mo. 12/14/2018 . Found out she couldn't use it in her assisted living facility . Never took it out of the box ,had my receipt .Took it back on the 17th and they refused to take it back . Was told it was store policy not to refund space heaters , asked if it was on receipt , was told no . Asked if it was posted in store , went and looked by the the heaters and no posting . She literally brings a sign from the office and tapes it to the register as I am looking for a sign . Stated again it was their policy , now I am stuck with a thirty dollar space heater . Bad business , I guess I will stick with Wal-Mart . I haven't had them pull this ridiculous kind of stunt EVER .
Dollar General in Hopewell, Va on E. Broadway is amazing. All cashier's are friendly, helpful, and punctual. They honor returns except on cigarettes.
Dollar General in Petersburg, Va on S. Crater needs some serious employee training and cameras on the cashier's. A few never greet. They have attitude towards the customer as though we make them work there. One cashier pocketed my $.06 change and gave me the receipt. I ask for my change and she looked at me with a sigh like I was wrong. (As she pulled a pocket full of change out to shuffle for my nickel & penny.)I'm 6'2" 210 she was around 5'5" 132. SMH
on this page i see a lot of angry people at dollar general,,they are a shady company that goal is just to take youre money and keep it,,this page talks about the return policy but it do not mention the in store return policy,,if you look on the back of they signs on the checkout that say to use other register you see there store return policy says 90 days but the online says 30,,i went in one today to return a phone i did not need and they told me that they do not do phone returns,,that i have to call the place that makes the phones to get a refund,, it would of been nice if they was to told me that if i bought it i could not return it,,,i would not have bought it if i knew that,,somebody need to make a petishin against dollar general to honor there returns,,,,
I return three items I had purchased at a Frisco City AL Dolla General and I had my receipt, but I was not given the full amount that I had paid for the items, minus almost the full price of one of the items. I thought I had gotten back money for a sale price on one of the items, but when I went back into the same store an hour later none of those items were on sale. So what happened to the rest of the money the cashier owed me? This is not the first time this has happened and they will not give you the receipt back either where you can confront them about it. I have questioned them many times to no avail. They say it's policy. My thoughts are that these employees are making more than their hourly wage with each return at the register.
On Tuesday, Nov. 13, 2018, I purchase some items from the Dollar General Store located at 8605 Dollarway Road, White Hall Arkansas. Four days later, Nov. 17, 2018 I tried to return an item, In perfect condition, totally unopened, with my receipt. The sales clerk was hateful from the start, not saying a word, just snatched the item up and proceeded with my refund. I noticed my item rang up for half of what I paid for it four days prior and I tried to bring it to her attention..she rolled her eyes, totally disregarding what I said. When she tried to complete the refund, I again told her that the amount wasnt accurate. She told me yes it was. The item must have went on sale and she totally refused to give me full price, even telling me to go to another store and try it. when I asked for the manager, she said she was it. I ended apologizing if I had in some way made her upset (which I hadn't...she was like that when I first entered the store) and I left the store with my unneeded item and my wrinkled up receipt that she had balled up and thrown at the trash can. I am appalled at her attitude towards me and I am discouraged from ever buying anything else there again. I will go to Walmart or Dollar Tree next time.
Purchased DG brand toilet paper from a dollar general that wasn't close to my home only to find out that half of the rolls had some how been wet prior to purchase, the package wasn't torn or split but there was condensation still trapped in package. so I went to exchange product at my local DG store and was rudely told by employee that if I purchased from a different store that I had to exchange at the store I purchased from and that they wouldn't want to exchange the "disgusting" , product, I explained that the store I purchased from was not close to me and her reply was "that's our policy...sorry". So I drove back to the original store just to find out that there is no policy that damaged products have to be returned to that exact location. In fact the web site specifies "must be returned/exchanged at any store with receipt within 30 days". Had the receipt in my hand the entire time...
Never buy phone chargers at Dollar General! About A year ago I purchased an android charger and it quit working after a week. Returned it for another and the same thing happened! Tried to return the second charger and because I didn't have a receipt they wouldn't take it back. I didn't have the receipt because they kept it when I returned the last one!!!
Fast forward to last week, my 16 year old daughter bought one of their chargers for her iPhone. She paid $20 bucks for this thing. Had it 10 days and it quit working!!!!! She misplaced her receipt, so I figured She probably wouldn't be able to get a refund... I took the charger in and simply asked to exchange it for one that works. I was told no. Not unless she finds her receipt. This particular phone charger is only sold at dollar general stores and the brand is on the charger itself. So there's no question that it came from dollar general. I live next door to this store and shop there multiple times a week. I've NEVER EVER returned anything except for the chargers that I bought last year that broke within a week. I offered to show my ID so the manager could see that I was not someone trying to scam and not a "habitual merchandise returner." I was told nope, "hope your daughter can find that receipt". I'm pissed. I could go down a few blocks to Walmart and give them my business. Which from here forward I'm going to do. My daughter could've bought a REAL Apple Iphone charger for $16 bucks at Walmart. If it would've quit working, they would've exchanged it without a receipt, no questions asked. Sorry DG, but you've lost a customer of many years due to your crap return policy that took advantage of me and my daughter. I don't care if I live next door to your store. I'll get in my car and drive to Walmart from now on.
I travel within a five County radius for my job. I am an avid Dollar General Store Shopper due to the fact that every town I go to has one, they are familiar, and convenient. I have never been disappointed with my experience until today at the local store in my hometown,Puryear Tennessee. I bought a little $5 Christmas Box yesterday. Once I got home I decided that I did not like the design on the box and wanted to exchange it for a different design. I went today to do such, was told that I could not exchange it for anything different besides the one that I already had in my hand,same design and all. I could not get a different design of the same box. So then I asked for a refund, was told that I can't get a refund unless the item is damaged. So after reading the return policy online, which seems vague and the comments that I'm reading say that each store makes up their own rules as they go. I have decided to gift this box to my niece, and accompany her to the store when she wants to return it because she doesn't like it as a gift. Then I apparently will be able to get a $5 store credit therefore then I can buy the box design that I want.
I am thoroughly disappointed in dollar generals return policy. I recently was at Dollar General trying to return some clothes that I had purchased for my children a few weeks back. My receipt was wet and damage and you could not make out the print on it. Because of that they would not return my items for a store credit. Instead I was told that I could exchange said items for the exact same items just in a bigger size. Unfortunately for me a few weeks back when I purchased said items we were still in summer. Now we are in winter and they do not have any of the items I purchase on their shelves. Therefore I have a bag full of kids clothes that do not fit my kids that I can do nothing with. In all reality I feel if a person does not have a receipt or their receipt is damaged that a return should be processed for a store credit simply because the store is still receiving their money. I believe that it is unfair that if somebody makes the at a store and simply does not have the receipt or the receipt is damaged that they should be able to exchange those items for items that they need at the same store with a store credit. There are many stores that will take items back and give you store credit without your receipt and I thought Dollar General was one of them, apparently I was wrong. Family Dollar and Dollar Tree both will give a store credit. I will no longer shop at Dollar General simply because I do not care for the return policies and I feel their unjust and wrong.
I cant believe these DG stores! Thay dont follow the store policy rules! It seems like they make up their own return policy rules! And its not one store im talking about! They need to send a secret shopper in these stores because pretty much most employees ive come across are rude and/or stupid! Do they even get trained for the job.. Bad customer service skills!
I tried to return a pair of men's swim trunks WITH the receipt from the store in which I bought them. Because they were on sale even more, the store clerk was only going to give me the reduced price back INSTEAD of what the receipt showed I paid for them. The store clerk was extremely rude when I told her she needed to give me back what I paid for it. If I had not had the receipt, I could totally understand. She said she could not override the computer because that is what the computer said to give back. (I guess the computer is smarter than her!) When I told her I was not returning it until I could get what I paid for it, she really got an attitude about it. Her attitude was hateful and rude. I shop that Dollar General all the time since it is very close to my house. No one has ever been that rude to me. I shopped the Greer Road store in Lyman, SC and the clerk's name was Alexis. She was extremely rude. Whatever happened to common courtesy. I was only asking her to do what was right and give me back what THE RECEIPT showed I had paid for them.
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Dollar general store in valdosta Ga. Has violated return policy... Causing me to loose money and stress.
I am now seeking a atty.to aide me with this utmost issue... The policy is set in place for a reason and for the store to violate policy is and will not be tolerated... We buy from these stores almost everyday.
I went to Dollar General Store #17443, Store Address 5232 Golden Gate Pkwy, Naples, Florida 34116. I bought 12 boxes of Gain Dryer Sheet 60 Sheets per box, the cashier Adrian only process 1 coupon which is $5.00 & the Manager Marci told me that they cannot use another manufacturer coupons. I asked them if I can return the items with the receipt same time & same day that I received the receipt. Marci told me she cannot void/cancel a transactions anymore because there is a limit in voiding amount per day. And the company will think that the cashier is getting over a hundred dollars which are the boudrd/cancelled transactions.
Just purchased ba pair of Bluetooth headphones last night...tried to return them today due to the fact that they won't charge or power on, and mind you, I HAD MY RECEIPT!!! The first cashier acted as if he was gonna switch them out for new ones, even picked the same color ones off of the shelf. He the said he had to get his coworker for the "key"...when they return she tells me its a no return policy on electronics!! Are you kidding me??? I JUST purchased these, they don't work, I have my receipt, that ISN'T store policy, it's CLEARLY says I have 30 DAYS TO RETURN WITH A RECEIPT AND PACKAGING! They lost a customer over policy and headphones!!!
Went to Dollar store Evansville weinbach.tore purchase a lunch bag . A worker r manager not sure ask if they culd help me . I said yes & asked if she wuld get down the pink & blue bag not sure which i like best .she got down . I brought the blue when i got home i discover it was too small took it back to store next day i had lost my receipt but it had all the other tags . When i got ther the same lady was ther & i said i wuld like a refund its toosmall but i dont have receipt. She tuld me she culdnt take it back im like u serious u was the one that help me . She said even the manager wuldnt give me return . Im not pleze thought bout not going back to that store
Purchased box of general Mills frosted flakes Lucky charms for my grandchildren. Package inside of carton was damaged probably on assembly line. Cereal was stale. Not familiar with DG policy and having shopped in same store three times in same week. Same cashier n no other problem I went to exchange for a new box. Did not have my receipt which I didn't keep as again new shopper as well as not aware of store policy. She refused to exchange it even though it was a damaged box. Never shopping at another Dollar General n especially this store again. It was not like the children ate a half box n then it was returned. U could see it was damaged in factory. Rediculous. DG lost a customer. Consumer beware.
Just got back from DG Ortonville, MI where I was returning an item (home decor 16x20 completely new in the pacakage) and exchanging another that was broken when I opened it. I had paid with cash 2 days prior at another store. The manager, Mike, proceeded to tell me how hard it was to return items from another store. I asked why. He said he would not have room for another store's inventory. He had a super huge attitude and I took him to task on what he was saying. I JUST bought it, it was brand new and could be put right on the shelf. AND I was planning on buying more in that same trip. He still told me that it made his job very difficult. This was in front of 2 other customers and we all were shocked at what he was saying. It was so incredulous hat I said, "wow, I will go put it in the shelf myself to better serve you if it will help". Twice he stopped what he was doing on the return and just stood there staring at me. It was so awkward both times I had to ask if he needing something from me. I really felt like he was trying to scare me actually. If I were a district manager I would have fired him on the spot and walked him out. As I shopped, I noticed that the area where the home decor piece I returned was desalinated. It could have fit TWENTY more of the item I returned. It was in total disarray, so I doubt that he cared very much how it would "fit" on his shelf per his complaint with my return. As I was later checking out (after buying MORE than I returned, and I spend 100s of dollars here btw, only have returned items 2 other times in 5 years) he left the store for a bit. He was so hateful in his demeanor that I actually checked every side of my car for damage that he might have done. He was THAT hateful and his stare down was THAT awkward and unnerving. And it certainly felt like that was his intent. It felt like he wanted me to feel threatened, and I did. If I walk in and see him, I am turning around and leaving. Job well done, Mike. Way to intimidate your customers and have them never return. I suggest corporate send a secret shopper Mikes way, with something to return from another store. See how well that goes.
I purchased a 12pk of Gingerale, once opened I realized the product was stale. No carbonation, left a really disgusting taste in my mouth. Well I went back in to return it and the first employee immediately said we cant return it, but you can exchange it. (I'm sorry what's the difference, you still have to write it off as a stale product and or return it to your vendor. Anyway, I responded well there's no return policy on your receipt nor is there one on the counter, or walls anywhere. So failure to provide me with that info you need to give me a refund. Well she goes and gets the MOD-and it takes almost 10 mins to come up front. She tells me we cant exchange it because it's a food product and it's open. I responded,yes it's open how else would I have known it was stale? She argued with me about how their "policy" not posted anywhere says this. So my thought is had I brought a box of mac and cheese and when I got home there maggots in it, would they not return it? I asked for the store managers number and she gave me the customer service line. While waiting for the number they began to speak badly about me while standing 2 feet away.Very unprofessional.
So I purchased some items that my husband had asked me to get as well as other miscellaneous items. Apparently I got the wrong oil and are vehicle doesn't use the kind of freon that I have purchased. So I went to try and return these items. First the manager on duty told me I needed to have my paper receipt I said what's wrong with this receipt she's like I need the real receipt I said this is a real receipt since from you guys to me. She then said fine I'll take it and she proceeded to go through the return then can I see your ID. I said why? And I don't have my ID with me she said well I can't do the return without your ID again I'm questioning this because since when does a customer have to have an ID to purchase an item from Dollar General? Because with this policy a child could not return his toy that he purchased with his money if he doesn't have an ID.
I live in Schriever,La. On a daily average I go to this store multiple times a week if not daily. I have been cheated out of my $5.00 Saturday coupons several times. The manager,Tammy said she'd help me with that and saved me a whopping .50 cents. Whatever happened to Customer loyalty? Today I tried to return couple unopened movies without my receipt because it's offshore with my cousin.They told me I could only get something else. I realize people steal and lie to get outcome they want. I'm an everyday customer that neverspends under 50.00 a pop and they couldn't give me the benefit of doubt and that was the Asst. Manager. Well guess what I'm not shopping at Dollar General anymore. My husband won't even go into Schriever store anymore because of one of their cashiers stupidity. If they can't use their good judgement in these cases. ...Theres too many other stores that I can shop at and get same results...cold , informal experience
7/30/18 totally disgusted with return policy,bought three dresses that didn't fit right went back next day with receipt spent$32.50 would only give me $20.00 for store credit and was told I can't get the other $12.50 at all even in store credit,what is wrong with this CHAIN STORE and it,s service ? lost another customer and won't recomment their business
Oh, really? I tried to return stale snack cakes and was told they don't give refunds and I could only exchange for the exact same product. Every box they had was stale dated two weeks ago. Cashier would not let me exchange for sodas that were the exact same price. Said she would "let" me get a different variety of the same brand. I ended up with something I didn't even want.
I just purchased beer for my husband and got home, right up the street, my husband informed me I accidentally grabbed the wrong kind. Went back to the store within 10 minutes of purchasing with the receipt and was told they can not do an exchange on alcohol. I have not found this policy in writing anywhere. I am not happy with the treatment and will not be back. Golinda, Tx
Extremely aggravated! I bought a 64 count pack of Crayola crayons and three coloring books. Well I get home and the bext day opened the box of colors and two were missing and most of them was already used. Called Dollar General and they had the nerve to ask me why didn�t I open the box up first. I told her when you purchase something especially like crayons you expect them to be brand new. The assistant manager said she didn�t feel comfortable exchanging them with or without the receipt because it had been almost a week since I purchased them. Even The policy states 30 days for returns and the exchanges. She acted like I was lying and just wanted new colors. I�m a known shopper ar this particular Dollar General. I�m in that store over ten times a week. Sometimes I go there several times in a day. The workers know me by name and my kids. This is sad. I�ve never been rude or anything like that you anyone there. I wonfer if I should ever go there again. My feelings are really hurts
Very disappointed. I purchase a single burner to use for preparing large meals. My birthday is tomorrow. I am preparing side dishes in a regular saucepan for my bday dinner and the 2nd time I plugged the burner in, t doesnt heat. I purchased it May 1st so its outside your return policy even though I still have the receipt. Not everything is purchased to be used daily. I HAVE a gas stove, this was supposed to be for convenience. Now Im ztuck with it, it doesnt work, and Im spending my birthday working longer in my kitchen than I should. I will not be buying anything besides snacks feom Dollar General in the cutire.
Sad I can't return the items my son in law bought for my grand daughter. He bought formula and children's motrin. My grand daughter does not use formula anymore, and she has 2 bottles of I'm unopened children's motrin already. I was going to use the cash to get her prescriptions from the pharmacy. Sad sad sad. Shame on you. I will try to get all my stuff from Wal-Mart from now on.
The DG in Hubbard Tx has a girl named Haley whose rude to most customers. Only nice to the men from what ive seen. My young son worked to buy some 13 dollar bluetooth headphones, he was not given a receipt nor told to keep it. When we open the box, they were broken. When i went back to exchange them Haley told me i couldn't. She was very rude. I ask for corporate number, she walked off and started restocking toothpaste. Thank goodness there was a real Manager Brandon working. He was very helpful and did the exchange for me. As we were talking Haley continue to make rude comments and being very disrespectful. I annoyed her and gave her back the same attitude. I will be calling in on her til she is fired! I want be shopping there until she is gone!
Dollar General is a joke in Brownstown Indiana!! The store is ALWAYS unorganized and total chaos! When you get up to the register to pay,theres usually a line of people waiting on a cashier to help them...because theyre outside smoking!!! The bird looking manager and her petty asst. Manager should probably focus a little more on their store and customer service than worrying about smoking and the latest gossip. Js
I live in Grenada, MS 38901 i used to work for dollar tree and I loved it the other day my sister has dementia and she ran in there to buy flowers for me to make her an arrangement she got too many whites I went back to the store to exchange the white no I did not have my receipt because like I said she has dementia and she doesn't know what she did with it you have always been able to exchange it without the receipt if but you couldn't get money back all I've wanted to do was to exchange all the white flowers for some different colored ones and the girl told me no way Have a good day very rude even wal mart will let you Exchange thinks !!!!!!!!! Without a receipt
I was told no returns on summer items only store credit. I had all receipts and original packing. When i asked where that policy was posted he claimed to be the store manager, so I took that as him saying F off take what you can get. The item I wanted to exchange was an unsafe baby float that was not functional. The Store was 4790 Hallandale beach blvd. There was no identifiable tags on the mans shirt. He was unprofessional (talking on his cell phone for the duration of my exchange). Won't be back!! What happened to customer service.
Went to one of my local Dollar General stores in my city. I bought gift bag, tissue, and card for someone that just had a baby. Well the bag wasn't big enough. Exchanging it wasn't the problem. They said it was policy to keep my receipt. I had other returnable items on that receipt besides I used my credit card and keep my receipt to verify that the charge to my card matches. The girl got hostile with me. If she had kept it I wouldn't have able to return anything else. All other places like Walmart give the customer back their receipt after a return. I have a good mind to have the girl ring up my items one receipt at a time. I understand that theft is a problem for them but they are running off their good customers because of policy.
Brought a vezion phone from your store in chester Pennsylvania. When we purchased the phone they did not give us a receipt. We had to go back to the store and ask for it. We tried to return the phone back to the store the same day with the receipt and we were told there is no return policy for phones and that dollar general store. Your policy on line state there is a 30 day policy. The phone was never opened. Poor customer service at that store.
I bought a DVD from DG so the kids would have something new to watch on the snow days. But the disc was already scratched when I opened it. We tried to watch it anyway, but it wouldn't work. I tried to take it back, but I didn't have the receipt. I told the assistant manager this and explained to her that I just wanted to exchange it for the exact same thing. Technically, I don't need the receipt for that, especially since I'm in that DG every day, sometimes multiple times a day. But they didn't have another one, so I told her I would get one that cost the same... or more.. and pay the difference.. she said that was fine. I picked out a movie that cost $15 more. When I went to check out, she realized that the original movie didn't have a barcode ... it was on the plastic that I had already thrown away. So she called her manager... they said it was a no go.... which I completely understand. I didn't argue... I said it was ok ... and I bought the other movie anyways. After I left, I realized that i had used my digital coupons the day i bought the first DVD, so I went on my profile and found my digital receipt!!! I went back in there tonight... it was the same girl working... I told her I had a digital receipt, she said she would call and ask her manager if she could use the digital receipt....... and I was told that they couldn't use the digital receipt to do an exchange. So like... what purpose do they serve then? I'm so dumbfounded. Not only do I have proof of purchase, but I also have the barcode number or whatever. So why can't they use that!?!? I didn't argue with her, though. I had a sick kid and a 1 year old with me. Not trying to get into it with someone who clearly doesn't know anything about the policy and probably doesn't get paid enough to care.
I have been reading all these comments and personally haven't had any issues returning anything to DG. That being said all of you that had horrible return experiences why waste time and energy arguing with someone wjk gets paid 7.50 HR??!! I would politely tell them to zip it and then proceed to call DG headquarters in front of everyone while I'm standing in line because I'm not moving till I'm satisfied!! Hell No!!!
Dollar general should remove the POLICY they claim as procedure because I just attempted to exchange/return a newly purchased item from 3 days prior BECAUSE THE $35.00 ITEM DID NOT WORK! The employee first says original box and packing is not of important due to fact it's open is the problem. As I ask her how I was to use it if I didn't open it? She calls store manager to assist me Who then proceeds to tell me I can't exchange ( not as if I wanted another one) item because they do not have any more because she had only received 3 to begin with the week she wasn't sure if she'd be getting more since it was not a core item...so back to the question of refund? She to tells me I can't get refund because it's open? The fact these stores are all over the local areas not around other stores is yes convenience but for myself I'll drive past them now and even be fine just paying a higher price if need be.
I just got back from trying to get a regund on an item that I didn't like. Had the reciept for it. It was opened, but in the same same packaging it came in. How else would you know if the item works? I didn't know DG was like this until I saw all of these comments. They should have a sign out there saying beware rude employees and they should get sued. No where do they have anything saying they can't refund if opened. It does say if unsattisfied with reciept it will be refunded. I'm really disappointed and unsattisfied if they know what that means.
I attempted to return two items yesterday. I paid cash for them and I had the receipt showing i purchased them the day before. I was told by the manager at the store, that they don't give money back on returns. Didn't give me an option for a gift receipt or anything. Pretty much telling me i was screwed if i didn't want what i purchased the night before. I asked the manager when this became effective and she said it's been like that for the whole year she's worked there. This was at the dollar General on Elmont Rd. In Sullivan, MO
VERY disappointed disgusted and quite frankly outraged at the experice that I just had at theDollar General in BENTON, AR on military Road! I was insulted, disrespected literally cussed out by both employees INSIDE the store, AT register, and N FRONT of other customers. There is absolutely never a time when this behavior is OK. NEVER!!! I was trying to return a food item that had CLEARLY not been opened, damaged or contaminated in any way. I had a receipt for the item that no one even bothered to look at because we never even got that far. Snotty little girl at the front who was about to get off work in 10 minutes did not have time to do a return, is really what it really boils down to. However, she claimed that her boss told her that it was against the law to return food items, and when I told her that wasn't true she turned around without a word and hollered to some guy in the back that I suppose was supposed to represent the store as a manager? Shift leader?Horrible representation. He came out swinging so to speak! No 'hello maâm, how can I help you?' Or anything of the sort. He never asked me what I was returning or why, and began verbally assaulting me In less than a minutes from the time he walked up. His attitude was horrible, just like it always is because I have seen him several times in there before his attitude is always generally the same. His claims were much like the little girls at the front, and after looking at the return policy for Dollar General completely unfounded. Policy or no policy, their behavior was so out of line that I was truly shocked and that is hard to do. I was cursed when I told them that I had just been to CVS to return some waffles that were no good and the lady who helped me very politely and without a problem gave me my money back with respect and a smile! There were two boxes of waffles one of them have been opened which is how we know they tasted terrible and I told her I did not expect her to refund me for that box that she could just throw it away and refund me for the other one. She refunded both boxes and never questioned me and certainly was never rude in anyway form or fashion. She was very professional UNlike these two, and one of the boxes was even opened. I never cursed, I never raise my voice, because it was actually quite comical to me how ridiculous they were acting. I saw an old friend who was the only other customer in the store and he was quietly waiting in line to be checked out as I was waiting for him to be checked out. So that we can visit just a little. I never cussed, I never raised my voice, because it was actually quite comical to me how ridiculous they were acting. I saw an old friend that was the only other customer in the store and he was patiently waiting in line behind me to be checked out. As I stood waiting for him to be checked out so I could talk to him For a couple of minutes on the walk out to the car, and I I would have waited very quietly and politely, had the jerk in charge not proceeded to instruct me very loudly and with much aggression to 'get the F*** out!'at least four times!, Due to the sheer principle of the situation and the fact that I was not finished talking to my friend and had planned to walk him out to his car, I refused to leave and asked him to just please check the man out he only had two bottles of orange juice that he had come all the way into town to buy at the store. Neither of us ever cursed one time, as a matter fact my friend never said a word until he asked if he would could please be rung up so he could go, At which time HE was also ordered to 'get the f*** out!' I kid you not these two were out of control! I know that these dollar stores have a hard time keeping employees and Im not exactly sure why but these two should not be hired anywhere that they are required to interact with customers in ANY way! Regardless of the policy though, one would expect managers, shift leaders, heck new employees, to remain calm, watch their mouths and remember that the customer is always right! Never under any circumstances do you ever ever ever, curse your customer and tell them to out and then refuse service to the next guy in line because he happens to know the first customer! Shocked and appalled, would simply be an understatement. Cannot wait to talk to their manager when she returns on Monday! If these two still have a job after I speak to her, I will most certainly work my way up the ladder until these two are gone. No excuse for this behavior at all!
VERY disappointed disgusted and quite frankly outraged at the experice that I just had at theDollar General in BENTON, AR on military Road! I was insulted, disrespected literally cussed out by both employees INSIDE the store, AT register, and N FRONT of other customers. There is absolutely never a time when this behavior is OK. NEVER!!! I was trying to return a food item that had CLEARLY not been opened, damaged or contaminated in any way. I had a receipt for the item that no one even bothered to look at because we never even got that far. Snotty little girl at the front who was about to get off work in 10 minutes did not have time to do a return, is really what it really boils down to. However, she claimed that her boss told her that it was against the law to return food items, and when I told her that wasn't true she turned around without a word and hollered to some guy in the back that I suppose was supposed to represent the store as a manager? Shift leader?Horrible representation. He came out swinging so to speak! No "hello maâm, how can I help you?" Or anything of the sort. He never asked me what I was returning or why, and began verbally assaulting me In less than a minutes from the time he walked up. His attitude was horrible, just like it always is because I have seen him several times in there before his attitude is always generally the same. His claims were much like the little girls at the front, and after looking at the return policy for Dollar General completely unfounded. Policy or no policy, their behavior was so out of line that I was truly shocked and that is hard to do. I was cursed when I told them that I had just been to CVS to return some waffles that were no good and the lady who helped me very politely and without a problem gave me my money back with respect and a smile! There were two boxes of waffles one of them have been opened which is how we know they tasted terrible and I told her I did not expect her to refund me for that box that she could just throw it away and refund me for the other one. She refunded both boxes and never questioned me and certainly was never rude in anyway form or fashion. She was very professional UNlike these two, and one of the boxes was even opened. I never cursed, I never raise my voice, because it was actually quite comical to me how ridiculous they were acting. I saw an old friend who was the only other customer in the store and he was quietly waiting in line to be checked out as I was waiting for him to be checked out. So that we can visit just a little. I never cussed, I never raised my voice, because it was actually quite comical to me how ridiculous they were acting. I saw an old friend that was the only other customer in the store and he was patiently waiting in line behind me to be checked out. As I stood waiting for him to be checked out so I could talk to him For a couple of minutes on the walk out to the car, and I I would have waited very quietly and politely, had the jerk in charge not proceeded to instruct me very loudly and with much aggression to "get out!"at least four times!, Due to the sheer principle of the situation and the fact that I was not finished talking to my friend and had planned to walk him out to his car, I refused to leave and asked him to just please check the man out he only had two bottles of orange juice that he had come all the way into town to buy at the store. Neither of us ever cursed one time, as a matter fact my friend never said a word until he asked if he would could please be rung up so he could go, At which time HE was also ordered to "get the f*** out!" I kid you not these two were out of control! I know that these dollar stores have a hard time keeping employees and Im not exactly sure why but these two should not be hired anywhere that they are required to interact with customers in ANY way! Regardless of the policy though, one would expect managers, shift leaders, heck new employees, to remain calm, watch their mouths and remember that the customer is always right! Never under any circumstances do you ever ever ever, curse your customer and tell them to "get the F*** out" and then refuse service to the next guy in line because he happens to know the first customer! Shocked and appalled, would simply be an understatement. Cannot wait to talk to their manager when she returns on Monday! If these two still have a job after I speak to her, I will most certainly work my way up the ladder until these two are gone. No excuse for this behavior at all!
I just came from DG where they told me I could not have a receipt. They said there was no paper in the machine so they could not give me one. Had I not been in a hurry I would have asked for the manager and stood there until I got a receipt, and told the cashier that, and that that was ridiculous.
Yes let's sue!!!Today I had 3 things I need to return or just get something in place of it Now I shop with this store 4-9 times a week cause I So projects and love cleaning supplies and snacks for the kids.I got tons of receipts me being lazy I went in the store the lady told me only way you can change is for the same product! So I ask can I get a drink or chips and you keep the change or anything she tells me No! So I ask her where your Garden stuff she points and say down there.So I look them I ask the young man that works there can he help me cause I don't know where down there is! I don't find anything I need or already got so I go back up front and ask the man can he pull my receipt by my DG email the lady worker jumps up and say no she can't pull it up cause she stole it I say did. You just say I steal! So I got my stuff now I am mad hurt tears and all I go through my receipt bag now I get it I go back in the store I tell the young boy ok let's do this and pass him my receipt I said one thing I don't do is steal then this lady comes over and tell me get out her store and took my receipt Ball it though it at me! I told her wait now you mad cause I showed you I don't steal! Now I got to get out your store!!! YOUR STORE OK COOL I WILL MAKE SURE ALL YOUR STORES GO BANKRUPT LADY I GOT SHOES THAT CAUSE MORE THEN YOUR PAY CHECK! I STILL TREAT EVERYONE WITH RESPECT LOVE KINDNESS EVEN A HOMELESS PERSON IS SOMEONE TO ME CAUSE THEY TWO AT ONE POINT WAS SOMEONE CHILD.Then she say she gone calll the cops Why? I mean I have not hit you I have not said one cuss word to you but I did in my head Lol I was not talking loud I the money I put into this store!!! DG SHE GOT TO GO OR YOU PAY THE PRICE FOR HER STAYING!!! THIS IS WORNG HOW YOU CALL ME OUT AS SOMEONE WHO STEAL? I don't even have a driving tickets I never been to jail
Sounds like when you read the return policy and it says all items can be returned and it doesn't have any exclusions and all these complaints, we should all get together and get an attorney and have a class action lawsuit and just Sue Dollar General for every dollar they have, for lying to customers online saying that all items that you're unsatisfied with can be returned and they put these little bitty signs behind the registry that you can't even see and they never tell you you can't return at the store but maybe we all need to hire an attorney, it sounds like it's not an isolated case it sounds like it happens all over the country and it's a scam. Who's with me
24 hours ago I purchased a heater fan combo. When the fan and heater are on it actually blows cold air. I was just satisfied. I looked online at your refund policy and it said you wanted me to be satisfied with all and I specify all items if not I could have a full refund within 30 days if I had original packaging all accessories and my receipt. Store number11814 , the manager's name is Crystal, and she was on the phone and said absolutely no refund I had to exchange it for another. And I said have you read online with your return policy is it says all items can be returned within 30 days in the original packaging in the original box with all the accessories and the book and a receipt. It did not say excluding heaters but she has a little laminated piece of paper that says their refund policy for heaters is exchange. That little piece of paper is the size of a business card in his behind the register where customers can even see it. But I am dissatisfied I had did all the credentials that you said I had to do it's only been 24 hours why was I not reimbursed my money. Somebody needs to explain to me why Crystal gets to make her own policy when your corporate policy says all items that you're unsatisfied with can be returned. I expect a response as soon as possible. I'm not a wealthy man I can't afford to spend $40 on a heater that doesn't work and I had to drive 20 miles to take it back because of what your refund policy says online and she didn't give me my refund. So not only am I out the $40 or 35 plus tax for the heater but I'm also out gas money. But I need somebody to tell me why Crystal gets to make her own decisions on your return policy and soon as possible thank you.
I bought a heater and it does not work properly. I have the receipt and all the original packaging. I took it back to Dollar General at 10405 Fairmont Parkway La Porte Texas 77571. They told me that when I bought it there was a sign that said "Heaters can not be returned without a receipt and has to be unopened". I told the boy that there was not a sign there when I bought it and he YELLED at me that it was there. Then told me I could not return it. Dollar General is the worst. They are always unorganized and you can't even get down the isles. The lady cashier was very nice but the little boy was very rude!! Also they could not even find the sign they so called had and they couldn't find a copy of the store policy!! They keep building more Dollar Generals but they are not gonna have any customers if they keep treating them this way!!
I was returning my 10 yr old sons toy guns only 6 bucks couldn't find receipt but that was ok just wanted to get something else an aim in thers daily they said they couldn't so I brought it back home just want to get something diff not any MOMEY without my receipt
Plenty of attitude and a "too bad, nope" for me too. Unopened Cell phone with receipt in the same bag it was bought in. Didnt want the service agreement. I knew DG sucked just surprised that they sucked this much, NBD, lesson learned and will stop the charge on the credit card.
Went to store 3247 in Grand Prairie Texas on 11/29/17 to get some things for my home. As well as return a shower rod I had purchased at right before Thanksgiving. My total can to about $84.00. I then ask for the credit for rod. Cashier ask for receipt I told him I didn't have it. He said he can't return it. I said I don't want money back. He said no, so here we are going back in forth.I ask for manager he said she was at the bank he is the assistant manager.. He stated their policy says I have to have a receipt. I ask please show me the policy which is conveniently located at register. He act as of he didn't want to read it so I ask for I and read it for myself. It stated and I quote. Without a receipt customer can exchange for equal or lesser value or get a gift card. After I read it to him mind you others are now looking on...he stated how do I know you got it from here Target sells these too...Shocked at his responds I replied are you calling me a theft. He said it doesn't have a sku how I know it is from here...I asked him why would I return here if I got it somewhere else. I said I'll got get the sku off the shelf so I when and got a new rod...same rod...took it to him he said he still say I didn't get it there..I said sir I don't know where a target is and I stay 1 min from here..why would I lie..now humiliated as others continue to look on as though I'm trying to steal and lying about my purchase I told him you would pass on and 80 sale about a 10 return Im sure dollar general wouldn't like that. Can you please honor your policy and take back the rod. He was stuck at no. Now I feel like I'm being discriminated against because I'm black. My hair was a mess because I just woke up and headed up there to grab something..I feel he profiled me. I told him I'll take my money to family dollar...push the basket full of stuff I was about to purchase ask for store number and his name TJ...and left.. And I begin to think. He and his manager did this before. But that time I was told I couldn't buy a gift card with my debit/credit card it had to be cash. I didn't want to argue then I just went to family dollar. But then this happen and I feel the are picking who they do what to. They are racist and need to be removed if they treat certain customers a certain way.
I worked at Dollar General and never once was I told you couldn't bring food back so I had brought some snacks for my lunch and it hasn't been even 3 hrs tried to take them back and they said I could not bring food back it hasn't been opened matter of fact hadn't even taken it out the bag but wanted to return to get my cash back and use the gift card I had just got out my mailbox so could have my cash in my pocket! Cause I start a new job and might need it!
Completely I bought a blanket and tried to return it within 30 minutes because my bf didnt like it. So I went there and she lady said I had to have a receipt. I told her she didn't give me one, she insisted she did. I told her that she put it in the trash, so I asked if I could get it out she told me no she ripped it up. I call bullsh*t I seen her throw it away and she clearly did not rip the thing up... Im so and on top of all that I asked the over the phone once I got home what their names were and she hung up.. thats ok I know who you are we live in the same little
Very unhappy . I bought a yv antenna for 15$ thinking I would at least get a few channels. It didn't work. Like, at all. So I tried taking it back and the employee said that I had to be 18 to make a return. Since I'm only 16 this made me kinda mad. I mean sure I can just get a parent to return but still. And when I was buying the antenna I asked about their return policy and not one time did she mention anything but about being 18. So I spent 15$ on something I thew away.
Dreadful customer service. Husband purchased a $5 phone cover. Opened the box and it was cracked. Took it back within 20 minutes WITH RECEIPT and they didn't have another one - same girl who originally checked him out told him she could only give him a credit, "why don't you go get some candy" she told him. He refused and asked for his money back again. She wouldn't budge. Will NEVER EVER go there again and will make sure all my Facebook friends are alerted. This is stealing!!
I do not know what the corporate mentality of "dollar stores" of all kinds amounts to, but it is obvious to me that refunds to customers (of any kind, for any reason) are highly discouraged. I have seen this "no refund attitude" prevalent from store managers, to new-hire cashiers. These stores simply want to keep money transactions strictly one-way, from the customers hands to theirs. Such an attitude simply must originate at the very top, and trickle down through store managers and employees, no matter what the written policy is.
My husband bought some cookies from Dollar General in MD. I did not like the cookies he bought, so I took them back to the store, unopened and with a receipt. I was told by the cashier that the Food and Drug Administration does not allow for packaged items (nonperishable foods) to be returned even with a receipt. I looked on the Food and Drug Administration's website and found nothing to support her claim. Perhaps Dollar General should educate their cashiers upon hiring them.
I made a large purchase from Dollar Tree trying to save money for a baby shower and the shower was cancelled due to unfortunate circumstances. I spent over 100.00 and went to return the items I had purchased from them with my receipt, which I paid with cash and was told I could Not get my money back. Everything was still in bags and was never taken out my car.They have nothing post for the customers to see their return policy. It's on the bottom of the receipt after they have taken your money. How can they just keep people's hard earned money like that by law? Customers need to know these thing before the purchase. Now I'm stuck with things I can do nothing with. They say they will give me something equal to my purchase. Now what can I get from the dollar tree that equals over 100.00 when everthing cost 1.00.
This is not fair to the customers.I want my money back.
The Dollar General in medon Tennessee refused to give me a store credit for a baby shower gift I was given because I didn't have the receipt and the Clark said that his boss would fire him if he gave me store credit or accepted the return that was store number 15361 the manager is Monte Pruitt
I made a purchase with my prepaid Amex card and the item was compatible with what I neexed5it for so I returned it and the manager had to return it back to my card ..problem is I have never received the credit back on my card and it's been two days..I called manager there at the local store the same day upon returning it and he said it may take a day to post..but two days later and still no credit back? I don't understand this should be immediate because it was immediate when it came off my card? Could someone help me cause I'm certainly not satisfied with this..I returned the merchandise..I need my money back or store credit
Be sure whatever you buy from here you really want it or are willing to take a loss if you are a busy working mom like me. Bought something with my debit (debit is CASH....even WalMart agrees it is cash) 36 days passed and I finally found time on my lunch break to return an $8 item (not damaged, just didn't need it) was told I had to wait for it to credit back to my debit card (10 business days). I asked for a store credit..had planned to spend it immediately in that store. All I received was a NO and attitude. Then after agreed to go back on debit and wait 10 days to get $8 I was told I exceeded my allowed 30 days !!!! BS. That is the last time I will shop at DG
I bought several items at different times that I was not happy with,this last time I bought a $1.00 DVD movie that didn't play they wouldn't give me my money back or exchange it, so I had to buy another one of same movie, it doesn't work either. I am so discussed I could scream. And now I have two of the same movie and neither of them work oh yeah plus tax. I have very limited income 1 or 2 dollars make a difference to me. so it i buy a dollar movie because that's all i can afford i want the movie to work and if it doesn't work i'd like my money back o to be able to exchange for something else at least.
30 days for a refund is not enough. I'm a busy mom of 5 little boys & before I know the 30 days have passed. Why do I need to do a return? Several times I have purchased items that were either suppose to be on sale, clearance or even the price on the shelf & half the time price is not what is advertised. I DREAD HAVING TO GO BACK IN THE STORE & DEAL WITH THE SITUATION SO I WAIT! Then 30 days & more of my money down the drain!
dollor general.i bought one of those piece of s..t fans from them, and it didn't come with a knob. And within the 30 day grace period the fan blade broke of and it started raddling and s..t So i took it back in the original packaging and she tell me it cant be exchanged because it got dust on it. It supposed to have dust on it its been used. Thanks alot d g thats 20 dollors down drain. Nomore buisness from me...
I bought some things at a store 45 minutes away from my house, because i happened to be working in the area. Some of the items were supposed to be 50% off and some 70%. When I got home, I realized they took 50% off everything. I went to the Dollar General closest to me, and was told I had to take it back to the original store, or they would have more money in their store than he would.
I recently purchased a electronic grooming kit for my husband for father's day from our children. My mother in law bought him one also. That one happened to be the exact one he wanted. So I tried to return the one purchased from DG. I was told they wouldn't allow me to return it because it was an electronic. The package was unopened and had the receipt. The cashier could NOT explain why I couldn't return it she just caused a big scene in front of other customers. I left very upset and ended up stopping at another DG. They refunded my item without any issues.
In the month of June I purchased a green mini hose from the Dollar General in West Bend Wisconsin. I had a sprayer attached to it and the water was left on overnight and for some reason the hose swelled where the water comes out and ripped a hole in it. The next day I went in grabbed the identical hose and tried to exchange it and the man who was Manning the desk Ken would not let me exchange it even up even though it was a faulty product. I still wanted the same hoes so I was forced to purchase yet another one and behold my daughter left the water on and the exact same thing happened to II hose. This time I kept my receipt. a few days later I came in to take it back with my receipt and the same associate Ken would not let me return it with a valid receipt. Not only that this man was yelling at me in front of other customers and arguing with me and went as far to tell me that he went back and looked at the cameras and accused me of bringing in the 1st hose even though they were completely identical and there would have been no way to tell the difference. I will be contacting their corporate office.
I bought a rolling utility cart at a Dollar General Store over 45mins away from my home. When I open the box the contents inside was water damaged warped and had mold growing on it. I've tried returning it to three different stores and none of them will take it saying they don't sell it and what not I need some help
I needed to return some coffee mugs that our church had purchased for Mother's Day. We did not use all that I had purchased. They were $1 each. I had the receipt but the girl in charge, Rachael,said it didn't matter if I had the receipt or not that some of the mugs I had purchased were now on sale for $.60. I can understand if I had not had my receipt that I would only be entitled to the sale price. Rachael was rude & she said that's the way Wal-Mart does it too. We'll guess what? No they don't because I went there & asked! I will be calling the Dollar General Corporate office. The $ amount is really not the problem. It's the principal of the matter.
Yse. I shop with coupons! Shoot me now. DG employees are so uneducated on thier store promotions and coupon policy. I asked the manager for a copy of the coupon policy or if therebwas one in the store. His response its like every other store. Well my other stores allow me to use a mfq with a store promotion. So today i purchased 2 dove items costing $10. Store promoted $2 off $8 and i had 2 mfq for $2/1. I asked did all come off bc my total was $9.30. I was told yes she processed my payment. As i stood there looking over my receipt she got fustratrd. I did not hold up the line. O moved to the side. Needless to say the assistant manager tried to spit bs in front of customers. So i walked away got myself together and waited for the store to clear out. I knew she would never underatand my point so i askes for a refund and my mfq back. Ahe refused. This is after the manager told me that coupons were cash payment to the store by the manufacturer. Well of couse they are. She thinks i am giving her the product back and leaving my $4 mfq/ cash behind. Nope that ia fraud on dollar generals part. They are getting the merchandise, coupon. Handling fee then reselling the product. DG you have gotton over on mamy with this scam but not me. I will be returning close to $300 worth of product tomorrow amd contacting the right people to start a full investigation on your immoral amd fraudulent way of business. All of this would not even be an issue had your employees knew how to do thier job and treated me with respect. All it would have taken was them to say these can not be combined and i would have still enjoyed my $4 saving! Good luck with the future of this company. Family Dollar will now reap the benifts of my joy of shopping alomg side of CVS and Target.
I worked for a dollar general, there return policy is very particular, if the item or items you are refunding total out to more than 10.00 you will have to show them an I'd, and provide a phone number. Basically its to prove that there was an actual customer doing the refund and the employee wasn't doing fake refunds and taking the cash, cause dollar general thinks all of its employees are thieves. So you can't blame the employee for doing what they are told.
Please if you ever visit Mobile AL, do not go too the Dollar General Store because the Manger Mrs. Ashley is a very rude person.... Not only was she disrespectful too me but a female came in after me and we were talking and she did not notice the tide was $19.99. Mrs. Ashley said you would have notice the price if you would not have been chatting with her....just nasty. Do not go there...
I made a purchase at 4444 Bee Ridge Rd. Sarasota, Florida store today 1:10 pm. I returned 2 of the items because they did not fit the purpose, and I handed the receipt to the sales clerk; It was 5:18 pm. I asked the cashier to credit the same credit card I purchased the items with. I did not want cash! After holding the line for no reason, the Manager asked me for my license and phone number.I said I did not want cash back, just to credit the card back. I also said that I did not have a phone number, so she answered that she could not take the merchandise back unless I gave her a phone number. Please do something about such nonsense. This is going to cause me not go back to that store again. It was absolutely nonsense from a manager from one of your stores. I had to give her my son's number. Then she handed back cash to me for the return. I did not want cash.....I feel these managers need to be better trained to properly represent any of your stores.
I purchased a car charger at the dollar general in santa rosa, ca and after reading the return policy i will never shop there again. I had purchased the charger and it did not work in my car so the next day i went to return it...THE NEXT DAY! The packaged obviously had been opened i had my receipt and i was told that because it was opened i couldn't return it.. That came from the idiot manger. I new walking in there i was going to have an issue because i always have issues at this store, but after reading that it was my right to return n get a refund i am livid. I used to shop there all the time, but never again.
After digging around. Looking through comments. Looking through policy I will clear up a few things. When it comes to cigarettes DG's policy is that under no circumstances can a tobacco product be refunded or exchanged. When it comes to CDs, DVDs, etc. if opened they can only be exchanged for the same title. coupons that are for a "free" item, not buy one get one free, are not accepted. Heater exchange policies can usually be found in store and goes as follows: Opened heaters with the original receipt may be exchanged for the same model heater only. Unopened heaters with the original receipt may be exchanged or refunded. Heaters (opened or unopened) without receipt may not be returned or exchanged.
I know that the Dollar General near my house attempts to provide the best service that they can and attempt to have all policies that they can posted. I still witness some people not paying attention to the posted policies and get upset when they can't get their way. I have also noticed some rude employees over the course of this store being open but have since gotten better.
Quit asking do you want your receipt when I check out every time !! It is annoying !! No other store ask that . What do you do with receipts ? Poor management . Bet you want your receipt when you go to a store. Check out get receipt thank you come again ! How hard is that !! Find myself going to your store less and less because of that !
Store #15474 S, MS
Store Manager is the most unprofessional!!
She does not value the customer at all.
I requested a refund from a cashier, receipt and all items in same as purchased condition.
I was told she could not do the return.(no where is a policy)stated or posted at the register or on any receipts. So how should one know??? The cashier(very sweet gal) asked another associate how to handle it, she said I'll go ask. She returned saying to the cashier, after being asked is she coming to do it? No, I just get to be the messenger. Where's that sheet?
I was adamant to not accept her message,knowing someone could(& if a customer is upset a good manager should)help me. I work in retail, in a Department store as a manager. You do what's right for your customer...without upsetting them first! Why escalate it? I truly believe The SM,(and it's sad she even holds that title)should care more not to mention her demeanor and appearance was awful. When she finally came out I was already furious and not willing to be nice or accept her answers. I got my refund...but I had to demand it...not acceptable! She was very offput and told the cashier to do it but never spoke to me or offered any apologies after or up to that point! I will NEVER SHOP IN THAT LOCATION AGAIN! And as I have often overheard her ranting on about other customers as well which is 75% of why I finally decided to voice my opinion! She was obviously annoyed with my presence as I was shopping in an area she was trying to restock at another visit time. I am FED UP, with being mistreated, held to accept lower standards and no value...not even a Thank You! Have a nice day is not a gesture of gratitude! please train your people to hold higher standards. Do what's right for the customer the first time!
VERY DISAPPOINTED AND FRUSTRATED.
I bought 2 packs of cigarettes at DG. I got regular instead of menthol. I went back a couple days later to exchange them and was told it was against the law to exchange cigarettes once they left the store. I wanted the same brand, but menthol. Is this true??!!
I hate to complain about stores, fast food joints, and Just rude people that have worse customer service you could imagine. I bought my 11 year old really cute $8 pair of ballrina shoes for Chrimstas in November. We did not do Christmas until 12-28. The original ticket with even the size and price tags attached as well as the shoes still connected with the zip tie. Clearly noticeable they never been worn but was to small. But since it's been after 30 days no refund. So perfect pair of shoes that could go to someone that needs them, to my little girl that doesn't have any new Christmas shoes;(
From a little town in Missouri.
I bought two prelight 4foot Christmas trees for my front porch on 12/23/2016 when i got home and opened one its was a piece of junk so we repackaged it just as it was and on 12/26/2016 my husband returned the for a credit he was told that since it was a seasonal item they could only give him half price so in short after talking to a very rude manager we gave 25.00 ea for the trees for a total of 50.00 and with the orignial receipt we only got a 25.00 refund i will not be doing business with our gibbs community dollar store any longer
Re: DGS at 1755 US-302, Berlin, Vermont 05602
Purchased a $30 heater on Saturday, Dec 17th around 4pm.
On Sunday I tried it out and it shut down after a few minutes.
I carefully repackaged the item and tried to return it on Monday December 19th.
The clerk said store policy is no returns for items once opened opened.
I informed s of clerk that I wasn't moving until I got a return credit on my debit card. She called her boss and eventually when I spoke with her boss she said she was going to call the cops if I didn't get out of the way of the other customers.
No mention was made by heart of the clerk or by the manager on the phone about an exchange for a similar item. Since the one I bought didn't work right away I certainly did not want to buy another by the same manufacturer. I would have accepted a store credit but it was never offered to me.
The person on the phone, who refused to give me her name, would only say "my name is 'the manager'".
The manager said she would be in the next day and I was welcome to come in to see her but that she wasn't giving me any kind of a refund or exchange or credit. when I asked what time she would be in, she said she did not give out her schedule. When I asked whether we might be in the morning or in the afternoon she repeated she did not give out her schedule.
Throughout the call she continually threatened to call the police. I replied that I'd be calling them first. Because the other customers waiting behind me in line had been held up for so long I eventually just gave up and left the store. I've never been treated so rudely in my life in a retail situation.
I feel I should mention also that having looked at your website and read what you have posted, about your return policy, there's nothing in there about opened or unopened or certain items like heaters... You should post your full policy.
I have been a Dollar General employee for almost 3yrs now. I am a manager and often process returns.
I would like to apologize to all of you that have experienced poor customer service. Most of these complaints are inexcusable.
I can tell you that Dollar General values your business and suggest that if you have have problems with your local DG- you should complete the survey on the bottom of your receipt. Dollar General values your opinion. If there is a problem that needs to be fixed, the surveys for that store will bring it to attention. Surveys are analyzed monthly for every store.
I admit that have also disappointed a few customers, but not for rudeness. I enjoy my stores customers in Mabank, Texas and look forward to seeing them again.
Dollar Geneneral in Crest Hill, IL tried to tell me they don't do frefunds only give you credit of the same value of your purchase. That's their policy.
They lied.
I will not at this site any more....
I read there return policy in the store and on their website. They lied.
The exchange policy is horrible. I tried to exchange curtains that were unopened in original package but was told that you can't even exchange without a receipt. I purchased the wrong color for my daughter but now I am stuck with them. Rip off for sure!! I'll spend my money elsewhere! I've shopped at the same store for a couple of years now because it is close to my house but not anymore!!
I purchased some Halloween items at 70% off after Halloween. After purchase, I decided I had purchased too many of some items and, within 30 days of purchase, with original receipt in hand and items completely unopened, I attempted to return the items and was told that I could get only a ONE CENT refund per item. This was in Pelham, Alabama and the two cashiers ARGUED with me regarding this. I will NEVER shop at Dollar General again and will recommend that all my friends and family do the same.
There is no excuse for the kind of junk policies Dollar General maintains for returns, customer satisfaction, employee working conditions and the scam of the stores they are. The packages are smaller and you really are buying crap and end up often paying more for name brand products. The company walks on the backs of their employees and the customers that support them. This is one of the greatest scams to hit the retail market of all time and people have fallen for it. Obviously this site was made because Dollar General has nothing in the way of a true complaint department or a Contact Us. A google search will take you to the 'return policy' but a search on their site gives you nothing when using a search term as 'return policy' Its a disgusting corporation that offers nothing but to take your money and your life. No I was never employed by them.
I just returned from one of your stores in Pendleton ky so upset over a cheap ten dollar belt that I had purchased a week and two days prior for a trip to Alabama the very next at the motel room I took the belt off when the buckle pen broke had two run out to the dollar store in Alabama purchased a new one thinking I could return the broke one when I returned back home boy was I wrong this the cheapest policy I ever heard of this nine dollar belt cost you s year worth of business plus shatter good friendships we have often took dinner to your employees I could understand if I were asking for cash but this was just good ole fashion honoring your product with a we're sorry here's your belt I guess asking to much
I have a question..I went to the family dollar today purchased around 40 dollar's worth of items. I had a 5 dollar coupon and forgot to give the lady my coupon because of course she was so fast I accidentally forgot to reach it to her. I asked could I get a refund and I could repurchased the items and she said no way.I'm not doing that.. Is this allowed to not get a refund. I have never heard of this.
I think it is ridiculous that you cannot return unopened items, unused items without receipt for EXCHANGES. I received a shelf that was purchased as a gift. It turned out not to be what I needed. I had intended to exchange for another item that I wanted and was told that I could not exchange it without a receipt. I could see if I was asking for a refund. I understand needing a receipt for a refund. However, to be denied an exchange is beyond ridiculous!
On 8/21/16, I took my 15 yr. old son to the Dollar General, store # 00475, at 4098 Lankford Hwy. Exmore, VA 23350 to return a perm that was opened, however, it was never used due to it being the wrong one. Well, an elderly white women, I assumed that she was the store manager, asked him "well didn't you know that it was the wrong one when you bought it?" Although his money was refunded, he told me about the incident ( I was in the back of the store during this transaction), and I asked the women regarding how she spoke to him. She stated that she did and it was because she wasn't there when he bought it and didn't know who he had bought it for. I explained to her that I did not like the way that she spoke to him, nor should she have asked him that question. She in turn tried to go back and forth with me, and I explained to her that he was well within his rights to return it, at my request, due that it was the wrong item. She kept speaking loudly as I was walking out of the store, and I told her that I was done speaking with her, and had nothing more to say.
Your store manger, asst' manager, or whoever she was, was rude, however, she did not speak with the white gentlemen and his child the way that she spoke with my son. I believe that she owes both of us and apology and needs to learn customer service skills and proper etiquette when speaking with consumers..
What is the point of leaving a comment for Dollar General they still have not done anything about their employees being rude to customers there's so many complaints on here that is ridiculous and nothing's been done yet I am a retired vet I was treated like crap by an employee talk to Julie and was cussed at buy Dollar General employee why is it company is still around I don't know any other business owner would have fired people seeing the reviews like this on their website something needs to happen in the state of Oklahoma a business have to legally put up guidelines on regarding policies and returns in this case every Dollar General that I've been to in Oklahoma City area has none of this they claim this but have no notations nothing's put up on counters nothing's put up on Windows of letting the customer know the guidelines for a company that is poorly reviewed they're going to keep doing the same thing until action is taken to the CEOs and vice presidents you are losing great customers two ignorant employers that feel like they can treat people like crap how much longer us accompany you as a corporation is going to allow this until you close yourself down until you lose every customer's that keeps you in business Without the consumer and the customer y'all would never exist this is the reality
We'll here I hought I was the only one. I would wite a long comment but after reading other peoples looks like dollar generals got big problems on how to treat customers looks like your loosing alot of good customers not detering thieves.so on behalf of me and the good customers ahead of me You General Dollar Store !dont say in policy your going to refund wothout reciept and then deppending on what the manager feels like saying at the time.You loose yet another great customer i hope the hole lot of your stores disapear into dust where ya all came frome you are the thieves. Ive actually been treated better by thieves yall are something eles entierly a big pile. I could have been alot more respectful not called your stores and management cancerous plague on socoiety but thats how i got treated by your managment.look there mabey i did have alot to say .
You know its amazing how these employees are so rude .you know your stores are so cramed up cant hardly make it down the isles. You have a bunch of idiots runing your stores.here is a perfect example, not Only are your employees running your stores you call em.but the cooperate owners are idiots to.so I recently learned of thumbprint shopper list dollar general has.and the only reason theirs this list is because theb idiots runingv your stores aren't doing their jobs pulling the shuff.so some list is given to the public so nothingb is done to the idiots you have not doing their job .and so customers are given a list to basically give the customer free stuff to do the job your idiots aren't doing.makes no since to me how you ignorant people are able to keep putting stores in everywhere .my only thoughts are you yourselves must be doing illegal activities yourself to continue to still remain in business.
Middle valley TN. Store hS been great lived a block away for 10 ueats shop there for all cleaning supplies and other cute things that they get seasonal. They have always been really nice In the tryn years i have made one return to this store location no problem occurred tonight i went in to a woman i have never seen with some items maybe 35 dollars worth I had not ask for a receipt witch you have to do at this store or they toss in the garbage. Like i said ten yeara one return the items were not opened just decided to go a different way with a small gift basket. I was not only turned away but very rudely making me feel like she thought i had stolen it i found ir very hurtful.The casher who i know has been there a few months and knows me from being in yhe store so often aka ayleaat 3 or 4 times a week her knowing this and that she has never Een me return anything her moith even dropped open. I almost started to cry the peole standing in line had heard this knowing most likely they had heard this i was embarrassed and my freling very hurt. I went on to start to explain to her and she cut me off saying store policy smiked and walked away. I really hope someone reads this and knows you lost a great custumer over instore credit of around 4o dollars of unopen returns.. rudeness is disrespectful and i called ahead just two locations on same road and I must have called the other one said it wasno problem comein woul do instore credit i am still upset this was about 3 hours ago.
so doen with dollar general as a store, the policies seem to differe fromperson to person to store to store, very poorly run here in north carolina. had a receipt and the merchandies in original packing, wished to return and denied, said it was used, tried it and broke, but now stuck with it, thansk for nothing follar general. will tell all my friends to boycott your stores here in north carolina as well as across the united states, word of bad spreads like wildfire.....
I just left Dollar General at Indian School and 107th Ave in Phoenix, AZ. I misplaced the receipt for a purchase that I wanted to return. I looked up Dollar General's policy on returns without a receipt. The first time I went into the store a young lady told me that she was a supervisor and could not do a return, only the manager could. However, at the time, there was no manager in the store. So, I had to make another trip to Dollar General. This time, the manager, Danny, informed me that Dollar General did not do returns without a receipt. I told him that was not what the Dollar General policy said online. He said that it didn't matter what it said online, their store's policy was no rceipt...no return...Needless to say, after 2 trips, and 2 "made on the spot policies", I am more than frustrated. I am going to complain about this treatment until I get satisfactory answers. I feel that there was some type of agenda behind these policies. I have talked to several friends who have returned withot a receipt. I am ectrmely disappointed in one of my favorite stores.
BE CAREFUL WHEN PURCHASING GIFT CARDS, PREPAID VISA CARDS, OR PREPAID PHONE CARDS!! They cannot return your money to you if you purchase the wrong one, you have to call the company for which this card comes from (verizon, paypal, etc) to receive a refund from those cards. To answer the person who paid with paypal... I'm fairly certain that as long as you had your receipt you could just get actual cash back, it doesn't have to be returned to your paypal if they didn't know how to do it. --- Ex Employee ---
Honestly, in most situations, if the manager on duty is skeptical it's not even truly your fault, but the fault of all those customers preceding you who have continuously stolen and tried to return certain items. Customer service may approve a return, but it's easier to speak with a district manager vs. the customer service hotline as the district manager will give permission under the right circumstances, where any store has the right to reject a return under any suspicion of theft. There are policies which do not allow them to accept food returns that are not covered by the DG guarantee (clover valley and smart & simple products), and opened heaters or fans, or opened high expense electronics (including cellphones), instead they insist you call the manufacturer for a refund or replacement. --- Ex employee ---
I went into my nearest olive branch store to return a charger for a I phone and a tablet charger. my paper was still wrap on both items. I ask the cashier could I switch the two out because they where not the right one.She said not without a receipt.I explain to her that I did not want a refund just to swipe the items out.I ended up having to purchase two of the same items so when I talk to a costumer representative.I was told to take the charger's back to any dollar general when I did that dollar general would not take it.so I called back once I made it to the first dollar general that I had went to. I walked in she said I already know you was coming in I heard about the story last night and I also was called by the other dollar general that you had left. she was so rude and ask for both charger's. coming back out saying she do not no why I was exchanging it cause it work find on her phone I hadn't said one thing rude to her I was on the phone with the representative why she was carrying on.They district manager called her and told her that she could refund me it wasn't a problem it was so sad to have been done this way I soon notices that a police was standing there that I saw arrived shortly why I was in the store.I ask him would he like to go ahead since I was waiting not knowing they had called him cause I was coming back to do the exchange like I was told. it.I never once got smart I did not raise my voices to her to waist the police time on some nonsense stuff.I was not rude at all she said she need my license When I went to my car to get them I could hear her carry on with another costumer in the line about what was going on I went on and got my refund with a smile and said have a nice day it's sad the trouble a person have to go through on a return with them. as many people that comes in and out buying items I was shock how they act.I learned a lesson today some people have jobs just to say they have one they do not take a look at how they would wanted to be treated if the shoes was on the other feet.
Ladies and gentlemen. Im an assistant manager for the dollar general corporation. We CANNOT do returns or exchanges on any tobacco product or alcohol product no matier when it was purchased. If returning an item or items totaling $10 or more we do have to ask for an I.D and phone number otherwise we can't continue with the return or exchange. Seasonal items: if we no longer sell them, we can't take them back, (So I was told). No receipt: money goes on a gift card at the ring up price no matter what you originally paid for. If you have any other questions or concerns contact dollar general corporation (customer service)
Wichita Falls , Tx Dollar General Stores (all of them)
Store # 06618
3146 5th st.
I had made a purchase for 2 gift items total $64.00 using the very popular method option PayPal, that each store accepts. I had to return of the items due to the fact my mom had already unknowingly purchased a gift, there was no need for mine. Upon returning the items the cashier was clueless on how to refund my money. She called her immediate supervisor nearby to assist with the transaction. This person was also clueless on jow to refund my money to. She in turn called her supervisor via phone and asked for assistance with the refund. This manager surprisingly had no clue eithet of how to resolve the issue!!!! At this point im late to the my sisters b/day party and im very irritated that no one had any idea of how to refund my cash. The manager on the phone and the one in front of me said they could not refund my money I was simply out of luck!! I am very dissapointed about the lack of resolution skills these workers have! Paypal should not be a purchasing option if there is no clear refund policy. And if there is one, it needs to be posted on every register that accepts this method of payment as well as instructions to each employee on how to handle this particular issue!! So I leave very upset and dumbfounded. I call the customer support number plastered everywhere, thinking maybe I will get some resolve or clarity, and what happens next amazed me. Not even the customer service rep. had information on how this should of been handled. His only option was to have the District Manager call me back within 24 hrs because she would have the final say on how I get my refund. Really??!!?? Im livid at this point! It is sad that employees at every level are not properly trained to handle such refund resolution methods!!!!!!
Dollar General you havent heard the end of me, I will see to it that this spreads like wildfire, throughout each and every media outlet known to man as well as every website dedicated to store ratings and their complaints. Even the Better Business Bureus state wide will be notified till someone their at Corporate Offices gets of their rears and makes some changes!! You will know who I am when Im done running this multi-million dollar store chain through the mud, you can definitely count on that!
I shop at the DG store number 10650 , every day there is something wrong with their machines. No joke !!!! Every single day. I know it's not the cashiers problem, but something needs done about this problem!!! What should only take a few minutes to check out takes 15 min or more come on DG corporate fix the problem!!!
SHIRE NORTON, employees like you are the reason people have so many complaints about the store. A good employee would put the receipt either in the bag, or in the customers hand. When ever I go into a DG, they ask me if I want mine or not. Your comment about people being "too lazy or too stupid" is absolutely ridiculous. You're rude, which is probably one of the reasons you work at DG. Keyholder? Don't make me laugh. That's another name for employee that they trust to open or close the store, NOT manager. Which makes sense, because no manager would ever insult their customers like that. No real manager, anyway. Besides, if the receipt was torn in half, then there is a way to "dig through the trash and find it". It wasn't shredded. It wasn't dissolved in acid. It wasn't tossed into a firey pit, never to been seen again. It was simply torn in half and put into the trash. If the employee is too lazy, and too stupid to figure out that the receipt didn't disappear, then they need to be briefed on customer satisfaction and common sense....That is all. �
I just left dollar general on alabama street in carrollton. Georgia only to realize no receipt and did not get my toilet paper. Which was the 12 back charmin. I went immediately back same people there closing up they said where is your receipt I said you did not give it to me. And then she preceded to tell me you said you did nit want the toilet paper. Well I just added my purchases and they charged me for it. So I feel like I just got cheated I shop there two to three times a week. Never going back had to go to Walmart and purchase toilet paper again.
I work at DG as a keyholder, we are not responsible for your receipts, if you do not insist on us giving you one, when we ask, and just walk out, we tear them in half, which is policy. There is no possible way to "dig thru our trash" to find it. If you are too lazy or too stupid to get your receipt, that is your own fault, not ours. As far as returning an item, FIND OUT for yourself what the return policy is BEFORE you purchase the item. Be sure you get your receipt and don't lose it, you have 30 days to return items. You are not the only DG customer, it is not personal. We are under no obligation to recite our return policy on every single item to every single customer. It is posted on a sign near the register, learn to read. We are not responsible for you being irresponsible.
I would like to know why some dollar general employees are to lazy to hand you your receipt. Give me an attitude about returning an item without a receipt when your employee is to lazy to give you one, go dig through your trash lazy and give me my money.
i bought a tracphone which was a piece of junk. I returned said phone and got a refund but could not get a refund for the $20 phone card.I am elderly and disabled and cannot afford to be bilked by you or your cohorts in crime. I don't believe I shall ever shop at your store again.
Mother had given me towels purchased at DG in Natchitoches as a Christmas gift when I washed them they came apart. The manager at DG on Stockwell Road was very understanding and said she would not be able to give me a refund but would be able to exchange for other household items. I appreciate her and would like to say after reading other comments I disagree. I feel completely taken care of as a customer.
Dollar general is full of it. I ran a store for a year. THE POLICY IS AND HAS ALWAYS BEEN THIS...any item purchased can be returned. With or without receipt. As Dg employees they are not allowed to ever refuse a return or exchange. Scan the item, if it rings up then its dgs. As long as I worked there corporate told us you could buy an item in Florida and return it to another Dg in Oregon if you wanted to. Don't let any of these store managers or employees tell you they can't do a refund. The only reason they say that is this...you buy and item from x store and bring it to my store for a return. X store made 49.99 on it that they keep. My store made 0 on it but has to return -49.99 that we never earned. It hurts daily and weekly sales. THAT IS THE ONLY REASON THEY TELL YOU NO. Don't let them tell you know call the DM or corp number before you leave and they will get a call from the DM right then and there and bebtold to let it happen.
Went to dollar general today and on my way out of the store i checked my receipt and i was charged for something i didn't even buy. So i turned around walked back in the store and confronted the casheir and he said " i can't refund you if you don't have the item with you". I explained that i never bought the item and to look in my bag. He said " well i don't know what this item is but if you can find it in the store then you can take it". Obviously i didn't find. The name of the item was "die cut lic atc". It doesn't even sound like anthing.
Ok so I just bought some corn oil and thought it was canola oil. I notice after I bought it and took it right back in the store to exchange for the correct oil. They gave me some excuse about no food exchange policy but couldn't show me where it says it. I will be contacting the corporate office Monday morning bright and early.
I bought 4 items at Greer Sc location. My mother bought the 4 same items. I call Greer Sc store and they said you could return to any dg. I went to Duncan SC store which is 1 mile from my home. Manager refused to do a return. I have my receipt. He said the order was too large. Hello it is toys for a present. I USE to shop there every week. SORRY dg you just lost a customer. I could see if I did not have a receipt.
I work at DG. As far as I have known, if you do not have a receipt but we know it is our item we can do a return and give a gift card with the balance. There are laws in place that do not allow us to do refunds on food products. Cigarettes, cell phones, and phone cards cannot be returned. Not sure why in cigs just know we are not allowed and phones and cards have to be activated so cannot be returned after activation. Also, the clover valley 100% satisfaction guarantee provides a number for any dissatisfaction, this is not a DG guarantee but the product's. We try to be as friendly and understanding as possible and can understand frustration, but we are limited by the policies and procedures in place and cannot make everyone happy all the time.
I undestand the whole receipt refund stuff but the fact that you people don't have the system to look up a receipt with our card is ridiculous. Home depot has it for the simple fact that receipts get lost. And your items aren't that great of a quality either because I bought an air matress and two weeks later I wake up on the floor because the side of one of the circles detached and I'm a small skinny person. I wasted $40 on this crap and now I can't get my money back because I can't find the receipt and you people don't have an upgraded system apparently.
I have been a customer of Dollar General for well over 15 years because I could get the same exact products for a lot less than anywhere else and loved, loved, loved the $5.00 coupon on Ssturdays. However, I have noticed a spiraling downhill assortment and variety and quality in products. My local Dollar General, in Oklahoma, has very recently closed for 4 days to "remodel." My family and neighbors all agree that the new layout lacks organization and the selection and quality are inferior and the prices are no better than competitors such as Walmart. I was completely dismayed about 2 weeks ago when I could only use the Saturday coupon for DG paper products only. I prefer name brand on a number of items because of the better quality. I have also noticed there are not as many brand named items as there used to be. I've become highly disappointed in DG as a whole and plan to do my shopping elsewhere.
Cindy Cathers
I am totally pissed and I hope that someone of importance will read and has been reading the other comments that have been posted. I have cases and several packages of Huggies and Luvs pampers that were given to me as a baby shower gift so quite naturally I don't have a receipt. I only wanted to exchange the pampers for a larger size. The manager said that she could not help me. It would be different if I wanted money but I simply wanted an exchange. So now I'm stuck with pampers that I can't use and some nice people wasted their money buying items from the dollar store. I work 40 hours a week. Times are hard and returning pampers and not having to purchase them with my own money was very important to me since I can't really afford them plus all of my other bills. Whoever created this return policy you wouldnt want this to happen to you.
I bought a brita filter that was cracked when I opened it. I was never offered a receipt, and was not able to exchange it. Luckily, in my small town, there is another store that I have the option of shopping at. I will buy a new filter online and shop at the other store from now on. To you, Dollar General, I say, "Gurl bye."
Someone bought my son a pair of ninja turtle slippers from dollar general that he absolutely LOVES. problem is, they're too small. I took then in the store to exchange them for a bigger size and got a no!! How ridiculous. I don't want money, I want the same exact item in a larger size. This return policy is awful.
I would like to know what idiot came up with your store policies?! No refund without a receipt is ridiculous.
I worked as a Lead Sales Associate in your stores & I can tell you from first-hand experience that you won't stop theft like that. In fact, you're contributing to your own companies loss the way it is setup now.
If you would take the time to update your register/computer systems to something within this decade you may be able to keep a digital record of purchases much like your competitors. Family Dollar is just an all around better company. #SorryNotSorry
I think that you need to update your return policy because anything can happen to a receipt from the time you leave the store and by the time you get home. Yes, the customer has a responsibility but at the same time, you should have something in place to ensure that if that happens, then you can have a way to make your customers happy! My brother brought a $1 crossword puzzle and came home and it was the wrong book. He lost his receipt, so my sister took it back to the store within 10 mins and wanted to switch it to the word search. She said that they wouldn't take it back because of no receipt and she also stated that she remembered my brother coming in. So my suggestion is even though they didn't have a receipt, they should've been able to switch it out because we weren't asking for a refund and you (business ) isn't losing any money! Plus it was the same type of item and not trading for something different! If you don't make a change to accommodate your customers, you will lose them!
I purchased a water gun from the Mansfield, Tx Dollar General only to discover my spouse found a less expensive one at another store. I returned the unused item I purchased to the neighborhood Burleson, Tx location on Wilshire blvd with the original receipt. The first clerk had to search for another associate to perform the return who asked for my drivers license and my phone number. I have worked in retail for over 20 years and never experienced such a ridiculous return policy. The associate who performed the return was not rude but I felt uncomfortable about the experience. If you look at their receipt, it does not state the return policy, why is that. I guess so the local managers can make up their own policy and hassle people who make a legitimate return. I later found their return policy online which did not include asking for a drivers license, how convenient. Dollar General just lost another customer, keep up the good work.
I purchased a $12 box of frozen hamburgers. I opened them up and could smell and see that they were no good.
I took the hamburgers back for exchange and was told that Dollar General does not give refunds or exchanges on food items.
Completely ridiculous!
We spend approximately $400 per month in our local store between groceries and household items. We will now never shop there again.
Was it worth losing $4,800 a year?
I sure hope it was, cause they have.
I purchased a fan at the dollar general store in Burnside Ky which I was unhappy with very little air flow and unsteady. They refuse to take it back said it wasn't in box which I would have had to break it to get it apart. I had the receipt and it was within too weeks I just slow getting it back to store. I will never go back to dollar store again.
I tried to return with the original receipt + the package including all paperwork and such. The store clerk explained that it was a seasonal item and could not be returned for REFUND, and suggested that I purchase another item in seasonal area for exact same price???! the other store clerk, not even ask me or talk with me had a conversation without me and agreed with the first clerk. THey came to the conclusion that no store in the area will not make a refund!
My question is: DO your store personnel have knowledge about the POLICY OF RETURNS? Now my 30 days are up and I am still not SATISFIED with the item nor your store. I've decided NOT to shop at any of your stores, even if there isn't another in town!!!
I purchased 2pr of flip flops for my grandchildren who were comin to visit a week later today I tried to return or exchange for bigger size they were still packaged together with tags never worn had reciept but manager Mike at Bryans rd Md store said he couldnt read a number on scan bar so was rude while telling me he wouldnt refund or exchange the items even though they could of been put back in stock he also commented its only 3 dollars not enough to waste his time, I have shopped weekly at this store and this is not the first time mike has been rude he makes jokes out loud referring to people calling him racist es not racist just the rudest person I have ever seen should not be dealing with the public till he takes some public relations classes. I will no longer shop at that store or any other I cannot in good faith contribute to someone like Mikes paycheck.when he is terminated I will return. Thank you for your time.
Went to the Dollar Store on East Bay Largo to return 3 sets of curtains from another store that did not match. Had planned to buy stuff there but decided to do the return first. Evening manager wanted to see id even though I had the receipt and the visa that was used to pay it with. She said she needed id to get the info off it for the return. Finally after much arguing I went out and got my id it was from Canada so she couldn't use it in the system. Wanted a Florida address from me and I said you wanted the id you got the id, use it the best way you can I'll give you nothing else (as I didn't want to use my driver's license for this return with all the breaches in security these days). So she ended up putting in a fake address for Florida since I refused to give her one. She said I had to have id when I'm not returning it to the store I bought it at all. If you go to one of the other stores around they don't force you to produce the id if you have the receipt an credit card used for payment. I will nolonger shop at Dollar General as Family Dollar is a better store to deal with.
AT out local dollar general here in whitney tx. My 16 year old son who has his drivers licenses and a job with his own money often shops for what he wants.he was at our local dollar general store with his girl friend they purchased a few things when they left out the door they were followed out by the manager and he was asked if he has stolen anything that one of the other customers though he had put something in his pocket. He said no he works for his money and he does not steal. She proceeded to search his front and back pockets of course not finding any thing . I should get a lawyer and sue this company for her being a woman and doing an illegal search of my son. And there were several witnesses to what happened.
dollar general would not give us a trade in on a pair of head phones because we did no have the receipt . the reason we did not have a receipt is because we had just traded the same ones in for another pair because they were not working either and when we traded we did not receive a receipt for the new ones we traded for .Go figure that the companies fault we had no receipt I would recommend trying all products before leaving the store I would insist on it. Sometimes they don't even give you the receipt . I would not recommend shopping DOllar general stores return policy is not good .
Well My Experience With Dollar General Is That They Do Not Allow Refunds On A Product That You Are Unsatisfied With Instead They Will Tell You That They Can't Give You A Refund And That There Hands Are Tied And There Is Nothing They Can Do, I Have Been Shopping There Ever Since They Opened That Location And I Will Not Go Back And I Will Encourage My Friends Not To Shop There As Well It's The Store At 9th And Madison In Marshalltown Iowa 50158
the city that I have been born and raised and it's now like Ferguson. a simple exchange and I can't get gratified and decent customer service but instead I get sprayed in my face and told my exchange cannot be done. yes I was racial profiled and a simple Dollar General Store. all because I wanted to exchange an item. what I told a family member they couldn't help but come here and write a comment an educated young man turned away because of skin color.
My wife and I shop at the Dollar General location in Rush City MN. My wife amongst other items, purchases her cigarettes here at a discount. I recently stopped and picked up my wife a pack of cigs. The cashier quoted me the wrong price on the 100's size. I instead had to purchase the smaller size. When I returned home, my wife told me that the price was the same price for the 100's size. I called the store and asked the cashier to double check the price of the 100's. He then told me it was a mistake on his part and bring the cigs back and exchange them. I did less then 10 minutes later, but to my dismay he told me he contacted the ass. manager and she said no returns on the cigarettes. I then told her that I wanted to talk to her superior and she told me to call the next day. I then proceeded to walk out the door and she screamed at me to get out and then she told me I called her a dirty name in which I never did! The employees at this store are total LIARS! I will NEVER shop here again!
Your return policy is simply stingy in the simplest term. The fact you only have 30 days is ridiculous, most people need way more time. The return policy for items that HAVE a receipt needs to be extended to 60-90 days like most stores! Thank You, Loyal Customer That Keeps Receipts
I shop at the Oak Hill Fl store and i spend on the average of $150.00 to $200.00 dollars a week. I purchase household items as well as food and cigarettes. According to your policy you do exchanges that are made within 30 days with the reciept. I bought some food items and cigarettes the cashier gave me the wrong cigarettes when i tried to return them 3 days later with the reciept they refused to exchange them for the right ones. They told me that if i would have purchased them today then they would do the exchange. And that was Dollar Generals policy. When i read your exchange policy it did not say that i had to do the exchange ghe same day of purchase. Therefore i will no long shop at Dollar General you need to school your employees on just exactly what your policies are they did not get that memo at this Dollar General.
well the dollar general that is on mlk in knoxville, tn the manager there is so very rude he didn't even care about what i was even saying about the product i was returning a 2 pack of boxers the size was tooo large for me i am a medium and he was like no returns that was just plain out rude just for me i just wanted to exchange for the right size and he was just rude as hell please do something about it i went there around 9:45 yesterday morning he was out there smoking on his stank cigarettes that was more importantvery i mean very customer service
I was in the Dollar General store in Memphis, Tn. On 1/6/15 @ 4:56pm I was returning a pair of house shoes that simply didn't fit properly because of a defect. The Manager first tried to deny a refund even though I had a receipt stating rudely that "how do I know that you didn't do it?" How absurd to make such a stupid assumption to an obvious defected product which I only had a few days that still looked the same when I bought it! Then SHE didn't want to give me a store credit for the full amount of $6.50, instead only credited me for half that amount. POOR CUSTOMER SERVICE AND A PATHETIC FAT MANAGER! RUNNING THIS LOCATION.
I agree with the return policy what i don't agrer with is with the attitude this manager gave me tonight his name was Dave.. I had just been there like not even ten minutes ago from the time i purchased my items i went back and tried returning some things and the cashier was very nice but when he called the manager you can just see in his face he was tired and didn't want to be at his job anymore. I thought the manager is supposed to be nice and have better customer service than regular crew members but no this Dave manager was very rude to me i will never go back there again and will let all my relatives know also...
Totally agree with the previous poster about the grape soda! It is absolutely awful! I opened the can, poured it in the glass, took a sip and choked! To me, it almost had a chemical taste... And after sitting in the glass less than 10 mins there was a purple residue stuck to the bottom of the glass.. Whatever is in the soda settled to the bottom and stuck to the glass. So I wanted to see if it was just he one can or if it'd happen again with another. New glass, new soda... Same issues, chemical taste, purple residue.
I am not happy with your Clover Valley grape soda. It tastes bad the boxes say "New and improved" but there not they taste like you took a cup of kool-aid and a cup of carbonated water mixed the two and forgot flavor or sugar. You say 100percent happy guaranteed and you will never make me that happy that is impossible. Your guarantee has failed I should sue you for false advertisement. Robert Redmond
OK Dollar General It's time to wake up!!!
Looks like you have a problem with Returns,when are you going to fix it? Here is what happen to me... about 2 weeks ago I shopped for Christmas Dec. Well had 3 sets of lights to many so I tried to return them without a receipt... I was first told that I could not return them... That did not go over with me Then was told I needed to trade out for more lights that is not what I wanted to hear.. Then was told could trade out for other merchandise because they don't issue merchandise cards,after over 2 hrs had to go back to see DSM next day to get refund....When are you going to HIRE MANAGERS AND TRAIN THEM TO TAKE CARE OF YOUR CUSTOMERS. don't wait until it's to late....
The Dollar General Store in Winder,Ga behind Publix refused to refund my money for three bags of Lay's Dill Pickle Potato Chips that were brought the same morning unopened with a receipt of purchase. The clerk or manager claimed that she could not refund however she would exchange it-on a food item due to hygiene or some other made reason. I want my money back on this purchase. The policy on the website does not say anything about food items not being returned that are unopened or anything else!
I return a health and beauty product today. I never used the product because it has a horrible smell. I asked the cashier if I could exchange the product for another item. The cashier said yes. I walked off and went to grab the product I wanted to exchange for the health and beauty product. I went back to the cashier, they exchange the product and I left. As I was walking off, my mother said they were talking junk about what I return. Poor customer service. No one at the store should assume why a customer return a product. I did not use the product at all and I was not satisfied with the product. Therefore, I had a right to return the product. I will think twice about going into that store a night again. After all, I never have this issue during the day when the manager is there. She is very nice and always willing to make sure customers are happy with his or her shopping experience at the store.
So I bought the lost boys movie( previously viewed) excited to watch with my kids, and movie did not work. I took movie with receipt back to the store where I purchased, the manager was no where to be found, I had to go back. This time manager recievn the truck, so she could not help me, : had to go back again, what an in convience for a 5 .00 movie, so the last time I go back, manager, the cashier said went to her car to small keep a CIG. Well needless to say the cashier knocked on her car window after 20 mins., she didn't hear the intercom, guess not ur outside! So I tell her bout the movie, said I didn't see any more so I want my money back, asst. Manager Wendi tells me, they didn't sell previously viewed movies, I said, r u new? Becuz yes u do. I got this movie from here, I tell her my third time waiting for her, I am mad, I just want my money back, I will never shop in that store again, so she tells me she can't refund my money, and calls the store manager Anne, who tells the cashier to send me to another dollar general. I said no, give me ur number to customer service, I explain to the person on the phone me, so I need the district manager to approve. Like r u serious? So in 24.hours he pose to call me back!! I am a manager at my job, first off the whole situation was handeled all wrong, one cashier on a sat. Nite. Then manager can't help me due to recievn a truck, where is the desency, I have a receipt. And to be pushed n brushed off is unacceptable!
I tried to exchange a DVD player, because it was defective and the Video output did not work. Instead i got pushed away and told that it was not within 30 days of the return policy. I was VERY displeased with how the situation was handled, i will not be shopping in the Sherrill location anymore due to the lack of customer service and poor management.
My husband got this mp3 thing at the one in whitesburg ky it wasn't what
I needed I took it back but she told me that she could not return it
cause it was store policy with out a recipe I no for a fact I lied to me cause
my sister works at a different one my husban was in the bath room I had done went to the car as he was walking out the cashier was talking about me said I probably stole it.... i wanted to go back in but he wouldnt let me i have never stole anything in my life ill never shop there again she was rue and mean shes lucky I didn't kick her ass I mean come on..... but a lot of people i talk to say thats the worst place ever
Getting double-charged for items. My mother had mentioned getting charged twice for an item before. On a trip to renew license, we stopped and both shopped. She bought tow packages of toilet paper and was charged for three packages. This MIGHT have been due to a little girl barging in, wanting a price on a toy.
But, I was rung up next, behind her in line and had bought two 6pks of nutritional drinks. I only made it out to the truck / home with one, but was certainly charged for two.
This is just a little "too" much from one store. You can really make a nice profit if your employees ring up items not purchased and stick items purchased out of sight and just take them home at the end of the day!
My mother says she will be getting my receipt and taking them both back to be corrected... (she lives closer to the store, in another city) but, I sure can't waste $6+ in gas for a $3 refund.
I was really disappointed with how the manger acted towards her employees screaming and yelling at them in front of customers always on the phone and always outside smoking cigs other then that I was really happy with my service the cashier was nice friendly helpful and even double bagged my belongings without me asking and said have a nice day I believe her name was Pam and it was the numine dollar general store only if they could figure out to give the people who really work hard a better position and work them more often
I did shop at the Dollar General in Pearl, Ms. I state I did shop, now I am through with this store. I had a return on an item my s
wife had purchased, never used still in the bag with a receipt. I agree the people they hire do not have a clue on customer service. The woman would not give my receipt back, with an excuse that the store doesn't carry the color of the item. It was white and now they carry black. Like people wouldn't buy because it was white. The woman had a very nasty attitude, like she was pissed off at the world. Now I have an item I don't need. Ask her where the store manager was? She is off, and be back tomarrow, in a very unfriendly tone. Does this company not screen these people. Corperate wake up, and send a company shopper to observe these people.
I shop at the dollar general store in Sophia WV I always get good service from all of their employees. How many of you who are complaining actually work or have worked in retail. If you don't work then stop complaining those people are out making a living working. And if you have never worked in retail then give it a try then you might see why they have to be firm. you will be surprised what people will try.
Just went to Montrose Iowa store to return to items . Cashier would not accept them since she does not stock the items at her store location. Two items just purchased at another DG. I WILL RETURN THEM TO THE STORE BUT I WILL NOT RETURN TO DO after this . This was the second time I was at the Montrose Iowa location with rude service what a shame.
last weekend I bought a two-seater lawn chair from Dollar General. The same day I bought it I used it at a concert and the screw came out as well as the piece holding the screw. When I went to return the chair to the Dollar General closest to me, which wasn't the one that I bought it at, the cashier proceeded to tell me that I had to return it to the exact store I got it from because they did not carry the two-seater chairs. In the return policy it specifically states that you can return it to a Dollar General store within the 30 days of purchase. It does not state that you have to return it to the exact dollar store. After the cashier told us that we could not return it, I asked for my money back because the Dollar General I purchased it at was an hour and a half away. They told me I could wait and talk to the manager, who was apparently at the bank.
I stopped in a dollar general store on 1578 Gallatin pike in madison tn to exchange an umbrella I had purchased a few weeks back. The only reason I purchased it from this particular store is because it was raining and I was in the area. Ithis day I try to use it and when I raise it .the ring went straight up and the umbrella wouldn't open. I was upset because I live nowhere near this store. I go in explain my situation .the clerk is very rude and non helpful. The other worker ther was just as rude and non helpful at first she said since I don't have the receipt I could exchange that was fine then when I get to the register she say her manager ( who isn't available of course) says I need the merchandise to be in the packaging or the tag. I was so upset .I asked to speak with the manager she proceeded to call her but of course no answer so I would have to wait at least 4 days before she would be available. I have shopped at the dollar store for yrs but the way I was treated really makes me rethink shopping at the dollar store. Their employees are very unfriendly and unhelpful.
I work at Dollar General and I can see why this return policy is in place. We have those that come in and steal all kind of products, leave and later return without a receipt just to get money and most store do it for them once but we usually know our customers and we try to please them. If you actually bought the item and HAVE A RECEIPT there should never be a problem getting a refund. No receipt, no refund. Simple as that.
People want something for nothing. Many people use things and then return them. If you don't want to shop somewhere who cares. Less crowded for the rest of us. I'm glad I quit working for Dollar general because of stupid annoying people like some of these commenters.
I agree wit all bad comments I've read. Either u have to wait in line for hours or the staff is very rude. A store where I live was begin remolded and I didn't see the sign on the door the manager came around the corner and said to me "we are closed don't you see the sign." I sat in my car for a second an was so furious that I asked one of the contractors to go inside an send her back out to my vehicle. After giving her "the business" I felt much better. Our new family doller store will get all my business!
I purchased 6 baskets and never used them. I called the store manager and asked if I could return them since I got them before Easter but did not use them and I have my original reciept. He said yes as long as its within 90 days. So I drove to the store to return them and the cashier went and got him. He then said he was mistaken he can't do a return just a exchange .. I specifically asked him over the phone about the return because I needed money for gas.. He said yes just have your reciept !! So he was very rude and needs to understand the return policy, it's his job as manager.. His name is David from etowah nc store!!
I purchased a fan at Dollar General of Sarasota FL. I returned home, opened the box all to find the fan did not work when I plugged it in and the exterior plastic portions of it were broken. I went straight back up to the store 10 minutes later and asked to reutrn the broken fan. The manager, Tammy, was VERY rude to me, and she told me I could not get my money back, that I could only exchange it for another one of these poor quality fans. I did not want another poor quality fan like the broken one I had just purchased. Since then I have called corporate and filed a complaint against Tammy, and have yet to receive a call back. I am furious and I will not be returning to this store or ANY Dollar General for that matter. Do not purchase fans there. They are horrible quality and you cant even return it WITH a receipt 10 minutes after purchasing it.
The fact you can no return or exchange anything without a receipt is ridiculous! You should at least issue store credit for the lowest selling price of the item like other stores. Now I'm stuck with baby items I don't need or want because Dollar General has a bogus return policy. They have lost my service for good!
First of all it is a state mandated law not to accept a return on food. All stores have that in place. Second many items state right on the package do not return to store call the manufacturer of the product for any issues. Not sure where you all shop, but in the northern states you don't just walk into a store and say I want my money back without having to give your full name, address, phone number, and reason for return. The register prompts the cashier for that information. Walmart, shopko, target, jcpenney, etc have the same prompts to proceed on the register when you do an exchange or return. Some complaining posts on here are not even legitimate complaints.
I visited a Dollar General store in Muskegon,MI a Apple Avenue store. I purchased several Christmas toys, Christmas candy and 3 bags of Hot fries . Upon looking at my receipt I realized I did not get 50% off of the toys, even though they were located in the 50% off aisle. The clerk/manager informed me it was for toys with a little blue star. (Clever sales technique to dupe the customer). I asked for a refund and told I would have to go to the back of the line,I obliged. During my refund transaction I was told I could not get s refund on the candy because it was a food item. What/why? The manager said it was a store policy. I never left the store or even leave from the cashier's area. I simply changed my mind and wanted a refund. After reading your policy on refunds, I realized that your manager was not educated on the store policy. I did not feel that the transaction with your manager was very friendly or helpful. All this over a few dollars. It was quite an embarrassing incident and needless to say I feel compelled to repeat this incident to family and friends.
I shop at the Dollar General in Anderson,AL on a daily basis. Customer service is terrible!! The employees are very rude and treat the customers with total disrespect. I will take my business elsewhere. These employees need some extensive training on how to treat customers!!
I Will Never Shop At Dollar General Again I Brought In A Return With The Receipt The Manager Ileane On S. Alpine In Rockford She Was Rude Rling Me I Had To Stand By The Register While She Did My Return In A Nasty Voice I Asked Jer Why Did She Have To Put My Information On The Computer Id I Had My Receipt She Said That Was Policy Which Was Then She Asked For My Number And When I Refused She Went Of On Me Saying That I May Nit Get My Refund Cause I Didnt Give Her My Number I Asked For My Receipt Back Which She Refused Yo Give To Me And Told Me Not To Come Back In The Store So I Snatched My Recipt From Her And Went To Walk Out The Door And She Shoved Me In The Back Twice I Called The Police And She Wanted To Have Me Arrested For Snatching My Receipt From Her She Was Very Rude People In The Store Was Giving There Information Because They Felt She Was Wrong All I Can Say Is She Needs To Count Her Blessing That She Was A Little Old Lady But I Hope She Dont Run Into The Person That Will Hit Her Back
Dollar general will NEVER get my service again. I went to the store on Fulshear,tx for the first time at this will be my last visit. Staff is so rude and when I asked a question the cashier said "I will have to ask my manager". Then proceeds to call the manger who was outside smoking and on her cell phone. When she was talking to me she was very rude AND had her phone to her ear the whole time. She ten said "there's nothing I can do for you".
I bought a can of Behold furniture polish at Dollar General on N. Main in Monmouth, IL. Did not keep the receipt. I tried using it today but sprayer defective and only bubbles with no contents. They won't exchange without receipt. Who keeps receipts for furniture polish...it's still full just won't spray. They lost me as a customer for good.
I bought a Tracfone, Oct. 6, 2013, I do not get service on it at my house, so on Oct 13,2013 I asked the cashier can I return the tracfone, as it does me NO GOOD WITHOUT SERVICE. She said do you have your reciept, I said yes. She then said yes you sure can, we can't refund the mins though, I said ok. The very next day, Monday Oct. 14, 2013 I was there again, asked another cashier the very same question, and got a DIFFERENT ANSWER, the oldest lady that works at this store at 1620 E Wade Street Trenton, Florida 32693 (352) 463-0013 don't know if the numbers on the bottom of the receipt will help its ~ 00818 02 then 1487. She said if you added mins to the phone, NO!! I said how in hell would I or anyone else know if it worked or did NOT without mins????? What does she THINK or does she?? I guess I'm suppose to ASK THE PHONE DO YOU WORK, and HOPE it will ANSWER me?!?!? That's stupider than stupid to come out of ANYONE'S MOUTH!!!!! And HOW DID SHE GET A JOB at DG being that STUPID?????? So PLEASE, PLEASE, PLEASE advise me the CORRECT ANSWER. Thank you in advance for your time, and help.
I bought a fan from dollar general and open the box olives the fan up and it did not work. Have the same box it came in. Put lost the recipt to it. Thay would not exchange it. So now were burning up with out a fan. And I don't have enough money to get another one. This really is bad for people on a fix in come. I think I write to the company were the fan came from and tell the there selling bad products..
The Dollar General store in Flora, IL is a complete joke!!! I returned a pair of shorts 9-11-13 that were purchased 8-31-13 and could not get my full refund. The owner told me that was a long time ago and shrugged his shoulders. Idiots should not be allowed to run a store. Never will I shop @ this store. Guess thats why good ole Walmart will win my business.
I went to return an item today with the receipt and my method of payment was my debit card. I was told that I could not have cash back even though Dollar General got cash for the purchase. So why is this? The ASM could not even change the price to the same amount that I payed for the item. This is a really stupid policy/
I am so aggrevated by this company's returns policy! You MUST have a receipt NO acceptions is not customer friendly at all. It does NOT matter that the nice clerk remembers when you made the purchase since you purchase the same product every week. The store manager (who is a VERY negative, unfriendly, grouchy personality type)says NO!!.....store policy! No exceptions! I tell her that's no way to treat a regular repeat shopper who spends alot of money in this store. She tells me, I can shop elsewhere if I'm unhappy.....SO from now on I am!! Some customer service! DOLLAR GENERAL you should be ashamed!!!!!
Dollar General has such awful customer service. I live in Crawfordville Florida, I went into the local Dollar General and purchased a set of full size sheets ($16) and before I left the store I told the cashier I didn't need the receipt (BIG MISTAKE) when I got home to put the sheet on the bed, I noticed a rip in the sheets, then I look at the package to see where it was also cut in the same pattern, so I put two and two together, " the stocker cut the sheets with the box cutter while opening the box ". The very next day I want back to Dollar General to switch the sheets and was denied because I didn't have a receipt, I asked the on shift acting key holder Miss April if they could pull up the UPC code by scanning the bar code, she quoted "let me ask my manager, my manager said no we don't keep track of the UPC codes, I let Miss key holder April know Dollar General needs to change it return policy, until then ill be traveling that extra mile to get my piece of mind at Wal-Mart. Wal-Mart needs to buy Dollar General out maybe they can cut out the penny pinching. I went to the back of the store and looked around at the sheets to see if other sheets were cut and all were cut, can't believe they failed to take back their defected product, that also says allot about their employees intelligence, why would you open sheets with a box cutter; don't have to worry about my business again, its Wally World for me from now on, never had a problem switching a item without a receipt at Wal-Mart and the price is better.
I purchased a cell phone at the Dollar General and it would not work. The store had to activate the phone in order for it to work. Something was wrong with the activation process and the store manager would not refund my money. I was out of $80.00 and the manager was not willing to assist. She just stated "There's nothing I can do about it". THat is the worse customer service that I have ever experienced. I think the manager needs retrained and I would like to have my money back or a phone that will work.
I wanted to report a complaint about The Dollar General Store in Marble Hill, MO. The people that work in the store or so unfriendly & .../2012 they lied & told me the lady wasn't working & there was nothing left. They were very rude when I returned to the store & told me not to come back, something needs to be done about the employees & management at this store no one should be treated this way. Marble Hill, MO Shopper
Today I visited store #12129 in Frankenmuth, Michigan. I purchased 2 pair of Bobhie Brooks slippers- one blue, one lilac. They were ... in my family have been overcharged on clearance items ringing up the orginal price at that store so many times. If I have to be made to feel like an idiot because I returned something that I was overcharged for when the tag CLEARLY said $3.00 & the sign clearly said take 1/2 off our clearance price, this will be my last shopping trip to Dollar General. I worked in retail management for 10 years & NEVER made a customer feel like I was made to feel today. ...
I was in one of your stores on Fridaythe 7th. It was store number 12555. The cashier didn't spin the bag rack so I did to collect my bags after spending ... and when I finallyfinished my running I saw I had someone else's bag so I took it back to he store and handed it back in. When I realized I was missing a bag that had 3 thing's in it a bag of ... she didn't even see the first bag that I had to take back. I either want the merchandise that I paid for or a refund I still have my reciept. I am in there almost everyday and Ifind it very rude that a manager...
I am very disturbed about your return policy. It states very cleary that we are happy to make a return if you have your receipt. I shop at the dollar general just for my household cleaning supplies. I ... you $1.65 extra for my mistake. I know that there is abuse out there but if someone in making an exchange or making a return an its less than $5 dollars is should be a lot quicker. As we know when ...
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