Chipotle Returns and Refunds

Please find details regarding the return and refund policies for Chipotle below. We encourage you to leave a comment regarding your experience requesting a return or refund from Chipotle so others can benefit from what you learned.

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Chipotle Return Policy

View complete Chipotle Return Policy

If you are not 100% satisfied with a purchase made through the Chipotle Store, a refund or store credit will be issued if the return is made within 15 days of purchase. All returns must be authorized by the Chipotle customer service team and must be made through the customer service portal.

Returns will not be accepted at any Chipotle restaurant locations. Chipotle is not responsible for any return freight expenses, nor is Chipotle liable for lost packages without proof of delivery to us. We will not accept for return Chipotle merchandise that was not purchased from the Chipotle Store, including promotional items or giveaways.

Chipotle will only accept items for return that have not been used, worn, washed or damaged. Returns must include all original packaging.

To initiate a return, submit a Support Request Form to our customer service team who, once the return is approved, will email you a Return Merchandise Authorization (RMA). This RMA must be included with your return shipment. Once your package is received by us, and assuming the conditions set forth above have been met, it will take two to four business days for us to issue a credit.

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May

Posted by Ceckes3

on 5/5/22 at 7:35PM

Please do not go to ether Woodbury MN Chipotles, I'm about to call the health inspectors, it's getting ridiculous. Untrained, undercooked proteins, I literally threw mine and my wife's food away because we didn't want to risk it, the meat was basically raw. This is not the first time this has happened. Woodbury MN has two Chipotles not sure if they are ran by the same person or what but the quality is terrible and unmatched at any other location its dirty food everywhere.. Chipotle please do something about this. I will never eat at another Woodbury min chipotle location after this and my family loves chipotle as do I.

They are going to make someone sick, it's gross and looks terrible for a great brand like chipotle. I'm sure if you read other Woodbury chipotle reviews you would see what's going on.
Thanks,
Chris

Apr

Posted by Anni

on 4/23/22 at 7:04PM

Today I ordered the bowl and I asked for a tortilla as a side.
Came home and checked the credit card charge, it was $13.24
After googling, found that they are charging $0.25 for the tortilla
Even with that, I do not understand how it adds up to $13.24
Where I can complain about that extra charge?

Apr

Posted by Daniela

on 4/10/22 at 5:57PM

First time experience and did not have a good one, i ordered a barbacua boul and a burrito of barbacoa the burrito i ordered was a burrito it was another boul with rice beans and barbauoa meat, not in a burrito i had to get home and make my own burrito not cool also the barbacoa boul had something sharp in it sliced the side of my husbands previously surgery in mouth had to take a trip to emergency room right after he ate his boul got something stuck in there had to stich it up. Not a good experience at all. Will not return again . sorry but no thanks, i would like a refund for my purchase of 25$

Apr

Posted by Exceedingly frustrated! No food

on 4/9/22 at 10:17AM

I ordered for delivery from their website, and it never arrived. I have been unable to get through to anyone. The website link for complaints asks me to enter the store from a drop-down menu, but there is no drop-down menu. Even if I complete everything else and try to submit--it tells me to choose the location from the drop down menu. When I click to chat with "Pepper"--Pepper says s/he is new and can't help me. Supremely frustrating.

Mar

Posted by Typical for your company

on 3/25/22 at 5:59AM

Sent message days ago .Obviously you Management and Conpany are a bunch of Phonies .Who just want to sit on their reared and get Paid.Wow in 2022 I wish Ihad a lazy job.

Mar

Posted by Ripped off

on 3/21/22 at 8:05AM

Good morning .I believe this message will go no where. .In fact your company CHIPOTLE can not be called by a costumer. Let's be BLUNT myself and wife got RIPPED off at your restaurant. The food was skimpy and cold .Let's elaborate the portions in the tacos and burrito were skimpy I even remarked about how inadequate it's was and all she would say it would cost double .Furthermore I wasn't there to argue. I would love to discuss this with Corporate Customer Service more .I just want my money back after being ripped off . $25.79

Feb

Posted by Anonymous

on 2/7/22 at 5:35PM

50 massachusetts ave space L037
poor costumer service with unproper mask use nose open, and charged twice no respect, fix or excuse for what they did

Nov

Posted by Unbelievable

on 11/12/21 at 12:27AM

Baltimore city chipotle restaurants are the worst, lack of cleanliness, horrible service, and incredibly incompetent employees, I placed a order on my mobile app for pickup, get to the restaurant and it's closed due to the manger/supervisor didn't come in to work, for the evening, In all my years of working sales I've never seen such a mess as this, unbelievable whoever is the area manager they need to be held accountable for this situation, as well as the store manager, why was this place even opened for business during the day, no one had the presence of notifying someone who could find a replacement for the evening to run the restaurant, stay away from ALL Chipotle's in downtown Baltimore city.

Jul

Posted by Pissed off

on 7/27/21 at 2:00PM

Made an order it went through some lazy idiot must have decided he didn't want to do his job so he cancelled it. Not even the first time this happened. Here's an idea chipotle don't hire people that are only there to please their damn parole officer.

Jun

Posted by Traci

on 6/19/21 at 12:03PM

Horrible experience. The store itself was dirty and questionable to even eat here food on the floor on the tables imagine what it looks like behind the scenes,the servers working were very unfriendly food was awful I'm surprised they are still in business. Will never go back there.

Jun

Posted by George

on 6/17/21 at 2:14PM

I literally just ordered a doordash from chipotle and got a burrito smaller than my hand. They also forgot my drinks.

Jun

Posted by Tenzin

on 6/8/21 at 8:20AM

I ordered for pick up on 6/6/21 I picked up the delivery Hungary and excited! But when I opened the bag I was so ? disappointed. No tomatoes salsa !no guacamole,! I called the restaurant and the employee said sorry we ran out of them?. But I am charged ! the food was cold and packed very sloppy! I have to think twice next time before I order from chipotle. I could be informed and not charged if they ran out.

May

Posted by Anonymous

on 5/14/21 at 4:10PM

I am so angry!!! I called to order and an automatic voice took my order. It said it would be ready at 1:15, for my name: Linda. When I went in to pick it up at 1:15 the girl at the counter said that the auto phone order NEVER WORKS and that my money would be refunded right away. I checked my bank account. It was not refunded. I called and the girl who answered said she would refund. The amount is $25.24. IT HAS NOT BEEN REFUNDED! I want the refund promised. There was no receipt!! BECAUSE THE ORDER WAS NOT PLACED BY THE AUTOMATIC VOICE SERVICE THAT TOLD ME THEY TOOK MY ORDER. Please resolve this issue by giving me the refund for food I never received but paid for. My email:

May

Posted by Anonymous

on 5/14/21 at 4:10PM

I am so angry!!! I called to order and an automatic voice took my order. It said it would be ready at 1:15, for my name: Linda. When I went in to pick it up at 1:15 the girl at the counter said that the auto phone order NEVER WORKS and that my money would be refunded right away. I checked my bank account. It was not refunded. I called and the girl who answered said she would refund. The amount is $25.24. IT HAS NOT BEEN REFUNDED! I want the refund promised. There was no receipt except for the charge record at my bank!! BECAUSE THE ORDER WAS NOT PLACED BY THE AUTOMATIC VOICE SERVICE THAT TOLD ME THEY TOOK MY ORDER. Please resolve this issue by giving me the refund for food I never received but paid for. My email:

Apr

Posted by Rose

on 4/26/21 at 12:48PM

We ordered from the Chipotle on Washtenaw Ave. in Ann Arbor, MI. We placed an order online on April 16, 2021 for $44.68 and never got our food! The pickup time was 6 p.m. and we arrived at about 6:15. No bag on the shelf, restaurant was packed with about 40 people waiting for their food. The kitchen did not have a record of our order but we were still charged. I have submitted a refund request with confirmation number T81-AA8 but have not received a refund yet. This is outrageous. No more Chipotle for us.

Apr

Posted by Anonymous

on 4/21/21 at 11:09AM

I Regina mcmillan was not happy about my Chipotle Bowl I ordered three bowls on April 21st 2001 at your Lincoln Drive location and I would like a refund and she told me this is where I have to come to get the refund I would like to be refunded back my money very disappointed

Apr

Posted by Anonymous

on 4/14/21 at 7:31AM

I did not receive my large queso and large chips or my juice from my online pick up order from Friday 4/9. I have sent In multiple emails about this with no response. Last time this happened I hit a response and refund right away. I would just like a refund for the items I didn't get.

Apr

Posted by Nunurbusiness

on 4/8/21 at 7:54PM

I ordered chipotle delivery. First it took over an hour to receive our delivery. When we opened our food was not what we ordered and it was ice cold. I called the Chipotle we ordered from, they told me I needed to submit a new order and pay for it. Then go to Chipotle website to request a refund, but the didn't know how to do that. I tried to order again like the said and I could no longer place an order because the close in 45 minutes. So,$35.oo for a burrito bowl and burrito that was not what we ordered down the drain. I will never order from Chiptotle again. I ordered our delivery at 6:45pm and was delivered at 8:15pm

Apr

Posted by Anonymous

on 4/8/21 at 2:17PM

Horrible experience. The person preparing my food did not change her gloves after troubleshooting some issue with a cannister under the counter...garbage can? Who knows! To make matters worse my order was wrong although the sticker was right. I do not eat soft tacos..wanted crunchy. I am too tired to go back. Don't care about a refund or store credit because I will not be going back

Apr

Posted by Anonymous

on 4/7/21 at 7:07PM

This is the second issue o have had with chipotle on the last week. On the first I ordered from cascade crossing and submitted photos and still have heard from no one. I ordered a burrito with double meat and there was not one piece of meat inside . Couldn't go back because they were closing ( this was on 4/1)
Today I ordered for steelyard chipotle for delivery . I ordered a bowl, burrito , chips and guacamole and didn't receive the chips . I had 10 minutes to contact the store and I spent that time calling and got no answer . At this point I'm very upset that no one from your team cares to contact customers or do anything about their lack of production. I expect to hear back and get a refund .

Apr

Posted by Susan

on 4/5/21 at 2:37PM

I ordered two burrito bowls on 4/2/21. When they were opened to be eaten they were basically not even half the portions we normally get. Was very disappointed. I reached out to the store and they were very apologetic and said they were going to refund my debit card. I have yet to receive the refund. I called then again today 4/5/21 and they suggested I file through here to be thorough.

Mar

Posted by Rashad

on 3/22/21 at 2:18PM

Hi my name is Richard I ordered Chipotle Friday last Friday for $29.46 I ordered it at 6:54 Tom and didn't get it to 10 p.m. I'm not happy with the store I ordered from I've been trying to call them there's no number for them or they're not answering the phone

Mar

Posted by Nancy Ann

on 3/20/21 at 3:30AM

I ordered from online app on 03/18 and got my confirmation via email. Waited in their chipotle lanes for 20 minutes. I got up to the window and said my name and the lady work in the window told me they did not have an order for me. They asked me where I made it I said on the app and I showed them my confirmation on my phone. It had my name and had my order it had the confirmation it had the correct store and it showed the time I should be picking up. The lady came back said sorry we don't have an order for you I don't know what you want me to do. I said well I want a refund because you've already charged my bank. She said well I don't know what you want me to do it. I said can you give me a number that I can call to get my money refunded and she said just go on the website. I came back home I called the store and asked to speak to the manager who could not provide me with any corporate number and told me to go on the website. I have reached out on the website twice with no response. This is ridiculous. It was ridiculous that the local store does not know how to handle people. She said since she didn't have an order for me even though I have the confirmation and everything was right in front of her that she couldn't help me. employees within local stores need to be trained better to handle these types of things. She was very dismissive I know they were busy they were working hard but she should've handled my problem. Or been able to direct me to someone who could help me. This is only the third time I've ever eaten at chipotle and now I'll never order from there again because they do not take care about their customers. There should be a number you can call or at least some response from the website when you've been wronged like this. The unfortunate thing is I'm seeing this in a lot of businesses where you cannot call a number to get satisfaction with things like this. I want my refund I don't care about anything else I want my refund. Perhaps it's not a big deal to them but it's my money. My suggestion if you want to go to chipotle is to never order through the app always order the store but they will get no more of my business.

Feb

Posted by Anonymous

on 2/26/21 at 5:15PM

I had not had chipotle in over a year since the pandemic. Finally I decide because i love Chipotle let me go order for dinner . I order from Chipotle in Throgs Neck Area in Bronx a chicken burrito. I get home excited and so hungry . I take 3 bites and it starts to fall apart which I enjoy cause I'll eat it with a fork and when i look to take some with my fork a long strand a dark hair ?? I just threw my food out and so disappointed. I called them and the young girl on the line tells me would you like another or refund.
I just feel like you have no in dining and customers coming in do not be reckless . So upset!!

Feb

Posted by Anonymous

on 2/17/21 at 10:27PM

I oredered from my local chipotle which has been a recent add in within the past 3 months. Anyways I place my order, and use a gift card to pay, everything seems good to go, or so I thought. My food didn't arrive until 40 mins after the time I was given, not to mention all they gave me was a burrito, out of the 5-6 items I ordered I only get one very cold now burrito, when the sticker on the bag lists all the items I should have. So then I call the support only to be told the best they can do is give me back half of the worth of the order and then hangs up on me. It has been a few days now, and the refund is just gone, they couldn't own up to their own mistake as a business. Sad to see.

Jan

Posted by Anonymous

on 1/19/21 at 3:08PM

The second time we got home the order was wrong and no credits in waited over hour in drive thur

Jan

Posted by not happy at all

on 1/9/21 at 5:24AM

1/9/21 its been since December 13th that we have been waiting for our credit back from Chipotle. I have called and called and each time they tell me its being processed. Yesterday I spoke with someone at the store again and they told me to go online with my confirmation number to see where my credit is. Cannot seem to find that anywhere. This is absolutely ridiculous!! Now I have to take more time to call the store back? will NEVER order from Chipotle again..ever

Dec

Posted by IhavenoneandIgotNoFood

on 12/14/20 at 9:01PM

I ordered from chipotle at
3780 Marketplace Dr NW Ste 100, Rochester.
When I got there, all the doors were locked, although many of us in the parking lot could see workers in side. There were signs, such as this on the windows. Note the spelling and grammar mistakes are not mine. This is exactly what the sign said If you have an order from 6pm or later you order will not be made. Visit chipotle.ocm/talktous to receive a refund. Our appologizes".
Another sign said "If you want a refund"... as if someone actually wants to pay for food they never received...!
I went to the website and thought it was pretty horrible to navigate. God only knows if I'll get a response from the interaction I had with Pepper, so I'm writing via this feedback platform as well.
The pepper interaction was especially terrible as I couldn't even pick the restaurant I went to, it wouldn't recognize the address. I picked the only other restaurant in Rochester, MN and then had to answer other questions that had nothing to do with my problem. I just want to make sure my credit card isn't billed for food I never received.

Nov

Posted by Lily S

on 11/22/20 at 12:53PM

I went to the restaurant in Odessa Texas because my wife and I wanted quesadillas lately this location has been out of items this time they claim to not have tortillas for quesadilla nor shredded cheese I opted in for a burrito bowl and when I went to pay I noticed they had tortillas sitting on the shelf irritated but calm I asked them if I can get it tortilla and why that was not offered I was told by who appeared to be the manager that those tortillas were for online orders only. Very disappointed should be first come first serve

Nov

Posted by Anonymous

on 11/16/20 at 7:47PM

I ordered my usual double chicken bowl with exra rice, cheese and sour cream thru the chipotle app and when my order arrived 10 minutes past the arrival time it was the wrong order with the wrong name and itvwas almost closing time so my dinner that i had planned with your restaurant was ruined. I contacted the restaurant and my order was still on the shelf. I would like my purchase to be refunded asap and i hope that this does not happen again cause I really enjoy your food.

Nov

Posted by Anonymous

on 11/16/20 at 6:43PM

I Ordered A Steak Rice Burrito When It Was Delivered It Had Only Rice And Some Beans. I Called The Manager Explained This To Him. He Was Useless Did Nothing, Never Received A Refund. Horrible Food And Terrible Customer Service Will Never Go To Chipotle Again. Customer Service Is A Zero.

Nov

Posted by none

on 11/16/20 at 5:39PM

I was very disappointed with my visit to Chipotle. Meat was skimpy I had to pay 4.35 for extra which I should not have done the meat & rice was tasteless the service poor. overall 25.81 was a waste of money paid for the poor food and service I received at Chipotle for this visit and I frequent this location often. Very disappointed.

Nov

Posted by Anonymous

on 11/15/20 at 8:08AM

The brown rice in my bowl was undercooked as well as the chips... no lettuce in the bowl when the sticker had lettuce on it.

Nov

Posted by Anonymous

on 11/9/20 at 12:59PM

I just ordered through the app and it processed my payment but then told me they didn't have delivery even though I chose it before filled out my meal. And it told me to try again..are you serious chipotle? You'll take customers money and then say you can't deliver. I want my refund ASAP.

Nov

Posted by Anonymous

on 11/1/20 at 4:43PM

Yesterday on Halloween in North Ridgeville Ohio we ordered a chicken salad and a chicken bowl with the corn salsa and the corn the bowl in the salad was completely Frozen

Oct

Posted by Pinky

on 10/22/20 at 6:32PM

Hello, we ordered from Chipotle in Woodmore Lanham, MD on 10/19/2020. It was near closing when we received our food from a family member that delivered our meal. We discovered immediately that the food was for Daniele instead of Darnell. Needless to say, we tried to contact the store concerning the mishap, but no answer. We called for the next two days basically all day before we was able to reach anyone to get instructions of how to obtain a refund. This have been a headache to get a resolution and a refund in which we have to go online and not receive a refund from the store. This is the second time the security guard was in charge of dispensing food and have mixed our order up. I discuss this with the manager in which she was aware of this problem and stated they are working on getting a resolution for this issue. It is bad customer service it takes all these days to come to a positive outcome on behalf of a mistake that was not our fault. I even tried to calling corporate concerning this matter and again no individual was available for assistance. I would like someone to contact me concerning this matter PLEASE!!! It would be much appreciated.

Oct

Posted by Anonymous

on 10/19/20 at 5:07PM

Ordered two bowls both and did not have cheese but I can live with that. Ordered a large and regular size chips with quac and did not receive the chips but got the guac... I wanted to dip chips in the guac

Oct

Posted by Pam

on 10/13/20 at 8:26AM

Very Frustrated ! Went to Chipotles on Cedar Rd w/ 2 friends. They were out of 2 items in the bins - one was peppers/onions. We get to end of line and told they only accept credit card - no cash? We also ordered 3 bags of chips (which they had a ton of)and were told we could not. Those were only for people that called in their orders??? B/c of this, we had to make an extra stop to pick up nacho chips and pop (was told by customer that diet pop was flat). What a wasteful trip! I think some sort of gift card would be applicable b/c of this bad experience...Will not be going back to that location

Oct

Posted by Edidiong

on 10/12/20 at 10:47AM

Ordered a meal for delivery today, got the wrong order (with something I couldn't eat allergies and all) Drove back to get the right order (which defeats the purpose of paying for delivery) and still got rice that was bad.

Oct

Posted by Anonymous

on 10/12/20 at 5:18AM

I ordered a Steak burrito bowl with extra steak, brown rice, black beans, veggies, the works and all I got was a bowl with steak and tortilla chips. I paid full price and tipped the driver. I then had to order what was missing from my bowl and was charged again. I was advised to go online for my refund and I have yet to hear back. Not happy at all.

Oct

Posted by Anonymous

on 10/10/20 at 2:57PM

I ordered a burrito bowl online with double chicken and double barbacoa along with chips and guac. The bowl was missing the barbacoa and instead had the peppers and onions. I called and spoke to the manager who among other things offered me a refund which I chose to receive. That was on Sept. 27. I STILL have not received it. I called back after 24 hrs and was told that it take 3 to 7 days and now 2 wks later (2moro), i'm still waiting. I can't get anyone on the phone. If Chipotle can't handle online orders then,they shouldn't take them.

Oct

Posted by Anonymous

on 10/10/20 at 2:18PM

I order a Chicken burrito Bowl with Queso blanco and they forgot to put in the queso blanco And I payed for it.

Oct

Posted by AMixMusic

on 10/6/20 at 8:44PM

I online ordered a bowl. I asked for White Rice, double Carne Asada, Sour Cream and Cheese. When I got home, iy look like less than 1 scoop of Carne Asada and the White Rice was stale. I want a refund

Oct

Posted by Anonymous

on 10/5/20 at 7:22PM

Hello. I ordered two orders of tacos. When I got home I saw I received only one order. I am requesting a refund for the food I didn't get.

Oct

Posted by Robert H

on 10/5/20 at 5:45PM

Placed an order online for pickup from the Chipotle in Royal Oak,MI. When I arrived to pick up my food I waited for 30 minutes before being told that they ran out of meat and could not make the burrito bowls. I was charged $28 and told to cancel online. I would like a complete refund

Oct

Posted by Anonymous

on 10/5/20 at 11:48AM

I ordered on the app and when my order didn't come, I cancelled my order but 52.00 is still on my bank statement. I would like a full refund.

Oct

Posted by Anonymous

on 10/4/20 at 3:36PM

I ordered from app in- store - received incomplete order and incorrect portion size - would like complete refund

Oct

Posted by Kai

on 10/3/20 at 2:31PM

Hi , I ordered a burrito bowl from Chipotle but I ordered it from the wrong chipotle .. I would like a refund. i did not pick up the food from the chipotle but i did call to have the order canceled and they said for a refund i would have to come here

Sep

Posted by Anonymous

on 9/30/20 at 5:19PM

Ordered online to pickup and it wasn't what I ordered and not edible to me. My girlfriend also made a separate order and she threw it away because the quality of the food. Most likely sat the entire day.

Sep

Posted by Love

on 9/29/20 at 4:06PM

I order for 21/2 hours I didn't get delivery so I call and cancel that was too long to wait for food.

Sep

Posted by Siennajewel

on 9/29/20 at 8:05AM

I ordered chipotle through the app for delivery on 09/14/2020 , the third party person that picked it up was through DoorDash and I never received my food called the same night about a refund and still have not received the refund. Called and emailed chipotle over 3 times.

Sep

Posted by Nick monahan

on 9/28/20 at 4:09PM

I ordered Chipotle tonight and my card was charged even though they we're having problems with the delivery app I would like a refund or credit put on to my app thank you very much

Sep

Posted by Anonymous

on 9/26/20 at 5:12AM

I ordered food online on the 25th of September,was meant to pick it up at 6.45p.m only to get there, wait for an hr and still did not get my food. Went to the refund app. And it was not operational, tried calling customer service and the no. Is not operational. Please if you can refund my money let me know so as not to waste my time. My confirmation no. Is 2vv-8A7. Location for pick up was 5431 Campbell blvd, Baltimore, MD

Sep

Posted by JAY

on 9/23/20 at 1:02PM

Order By The App Siad It Whold Be 5:45 Go There Food Is Not Ready I Ask Someone And There Said It Will B Another 45 Min So I Said I Like To Canal My Order They Said I Can Do So With The App And To Cancel Or Refund Your Money Is A Joke I Can't Find It Anywhere On The App

So I Just Whant Store Cedit
1451 Quentin Rd Lebanon Pa 17042
Confimation Number Is Ej9-3aa

Sep

Posted by CGray

on 9/22/20 at 1:06PM

Order G8Q99XQ6Z was ordered on 9/17/2020 (via online catering) to Somers Point NJ store. Since the store is NEW, I tried to call and see if they received the order. They didn't answer the phone all day. I stopped by and all the doors were locked so I had to use the drive thru - which was packed. I found out at the drive thru that even through I had a confirmation email, and called Corporate, the store did NOT have my order, and most of the staff acted like have 15 - 14 year olds over for a birthday party waiting for Chipotle, wasn't a big deal. I had to insist that they still make the food, insist that a manager come out to talk to me, call corporate for the store because they couldn't do it - asking for the order to be emailed in and when they didn't have the email address corporate told me to go back thru the drive thru and get it!!! Now the drive thru had 25_+ cars!!! I went banging on the windows like a crazy lady by now as it was 2 hours into this fiasco. It still took another hour to get the food. Lucky the food was delicious. However, at this point, CHIPOTLE OWES ME $44.50 for delivery and tip since I was the delivery driver. They can not cancel this at the store and refund you right then and there. How ridiculous. Another ridiculous thing is DOORDASH received the order as they texted me at 5:45pm that they were on their way to get the food!!! I had to again, waste my time calling the driver to cancel. Then take another 2 calls from Door Dash saying YES, I canceled, and tell them WHY I canceled.

I am actually owed much more than $44.50 since I wasted 3 hours - I have pictures of me documenting the time sitting and waiting at the chipotle sign doing nothing but waiting and talking to Corporate doing the job of the manager. A refund would be nice.

Sep

Posted by Anonymous

on 9/18/20 at 2:49PM

Will absolutely never order from Chipotle delivery, ever again. Order was cancelled five minutes prior to delivery time, DoorDash customer service couldn't find my order, Chipotle customer service line couldn't get me to a person, the chat service gave me the DoorDash number repeatedly, and the store told me they had my order in the system twice, the system was glitching, and they were unable to set up delivery again.

Sep

Posted by Debby

on 9/18/20 at 8:54AM

I will never go to chipotle at 1040 w 40th street in Baltimore ever again. They were disrespectful put things in my bowl I did not ask for there was no manager on site. Did not give me a receipt . I had an allergic reaction to the tomatoes she put in the bowl that I did not ask for I spent 15 dollars and wasted it because we coul not eat the food the chicken was dry.

Sep

Posted by Anonymous

on 9/16/20 at 5:28PM

September 16th. Paid for my order around 5:50 and it's almost 7:30. No delivery and trying to figure out to get a refund is like looking for a needle in a haystack. This is a bad way to do business.

Sep

Posted by Charles Minando

on 9/16/20 at 1:03PM

I ordered to pick up my meal at the Chipotle location at 2040 Pleasant Hill RdDuluth, GA 30096-4628. Confirmation number 66B-G4A. My order consisted of 2 orders of chips that I had payed for prior to picking up the food and the chips was not included. Please refund the amount taken for the 2 orders of chips not included. Thanks.

Sep

Posted by PaulFred

on 9/15/20 at 12:08PM

9/15/20 Ordered using the Chipotle App for delivery. Estimated arrival time of 12:21PM via DoorDash. Order arrived promptly, correct name on bag ticket, wrong order for someone else inside bag. Called Chipotle Northdale Blvd Coon Rapids MN location and spoke to a Kobe there who instructed me to post here to receive a refund of $19.69 and to reorder if i still wanted to receive the correct order. I did place another order through the Chipotle App and received the correct items promptly. Please refund me the amount of $19.69

Sep

Posted by Kiya

on 9/14/20 at 5:01AM

On September 3, 2020 me and a few of my co-workers placed an online order at chitpotle on Prince William parkway in Virginia, payment went through ok and order said it will be done by such and such time. I had a reward for an organic tea that was about to expire on the 4th so I called to the chitpole that I ordered from and explained and that's when I got the news that there online order was not working and they could not see any order that was processed online and it was nothing she could do I have to call corporate and they will issue me a refund and here it is September 14,2020 and still no refund. I am just upset with all of this.

Sep

Posted by Lchenet

on 9/10/20 at 6:21PM

Ordered from Chipotle East Brunswick New Jersey I am beyond upset that I placed an order for 2 burrito bowl twith extra steak and one extra chicken on the other a burrito with extra steak and chips and guac. I also had to wait an additional 45 minutes from the selected pick up time (I ordered online). I also ordered chips and guac and basically they ran out of chips. so how do I get my refund for the chips and all the extra items not received. I understand they are short staff and are busy., but it is unacceptable to pay for items not received. I need to have a refund of those items please .

Sep

Posted by TaTa

on 9/8/20 at 7:46PM

1785 Military Road #300 Niagara Falls NY 14304 Location is HORRIBLE!! I used to go In and eat occasionally, but every time I do a Door dash or order online I noticed I would always get a crappy meal something would be missing or it would be be very little of what I asked for I would always order a dressing and would never get it... No care in the working for the customers, I put my order in online I get there pick up my order get home open my bag and I have the COMPLETE WRONG ORDER pissed was I so I call they say come back in they will fix it I get there switch the orders get home open my bag start eating my food only to find a stay fresh packet that's normally in food material to keep it fresh but it DID NOT BELONG in my meal NEVER ORDERING NOTHING ELSE DONE WITH THIS COMPANY!!! Disgusting!!! You should of seen the I don't give a crap
Look they gave me when told them to be careful giving ppl the wrong food some ppl maybe allergic to some of the food they give ppl Thts the wrong order they didn't give a crap!!! Ppl beware!!

Sep

Posted by Ivy L

on 9/2/20 at 1:04PM

Ordered over the app, then got the message "Trouble with delivery, switch to pick up." So I did. Another message: "Trouble with pick up." I then clicked on the store I ordered from AND IT WAS CLOSED AND I WAS STILL CHARGED $31.00. NOT HAPPY, NOT HAPPY AT ALL. Get your sh*t together.

Sep

Posted by Anonymous

on 9/1/20 at 4:10PM

I ordered 4 baritto bowls they only gave me 1 charged me 65.64 on my card called the chopolte on Union ave Memphis TN called store Manager stayyed on her end it said 1 for me to email chopolte for refund I'm very disappointed in the service

Aug

Posted by RobH

on 8/28/20 at 5:00PM

I placed an order using the DoorDash app and I was going to pick it up myself. I always order the same exact thing to burritos sometimes with white rice sometimes with brown rice always black beans always the corn and tomatoes and that's it. I went today to pick up my order they only had one burrito I explain to him that I had paid for two I had to show them the receipt so they made another one both burritos were made wrong and did not have what I wanted it had sour cream and cheese and guacamole which I never order. Very upset I order from this location many times I will no longer be eating at chipotles!!

Aug

Posted by Anonymous

on 8/27/20 at 5:08PM

Y'all charged me 60 dollars for what was supposed to be 3 tacos and chips and quest Blanca

Aug

Posted by Big papa

on 8/25/20 at 1:06PM

The most horrible experience I ever had with customer service, we place two small orders at 1PM did not received delivery until 3 hours later. The food came cold plus they acknowledge they will refund (ref#121254489) my money back. Well this happen 07/31/20 and I am still waiting for my refund. The 3rd time I called customer service and finally requesting the floor manager which she/he was not available.

Aug

Posted by Anonymous

on 8/24/20 at 6:24PM

Ordered usual food burrito no guacamole, 2 bowls and a quesadilla, chips and guacamole.... I received and was charged for double ordered of the burrito and one of the bowls, the burrito had guacamole on it and we received no chips !! I'd like a refund of half of this $70 order we didn't order and what we didn't receive

Aug

Posted by Esmeralda serano

on 8/24/20 at 11:34AM

I ordered my food and the restaurant had closed all day!
I need my money back!

Aug

Posted by ellenb

on 8/24/20 at 8:06AM

I was promised a 2-meal gift card from Chipotle after terrible service early in the pandemic, in March. I was forced to wait outside for 45 minutes for a single burrito bowl, on a cold and rainy night. They had room to allow more people safely inside but didn't. Instead of posting "ready" meals on a visible board, we had to keep going in, walking around a table with no social distancing, and reading the tiny print on bags. Also an employee was unsanitary--he wiped his face with a rag and went on assembling food without washing his hands and changing gloves. I made a complaint and was actually contacted by a person who offered to compensate me with a certificate. It never came and when I went back to the website there is just a robotic chat line with no options that match my complaint. It just keeps asking for my contact information and then asks me to select a store from a list of options but there is no list! Total loss of confidence in this company.

Aug

Posted by Rosetta

on 8/23/20 at 10:27AM

Food at chipotle on Brown Street ordered a chicken bowl last night 8/22/20 at 9:30p.m.meat on bowl was Burnt lots and lots of black beans which I did not ask for covered up with cheese. The first bit was overwhelming all I could taste was burnt chicken and lots of black beans. Could not eat any more because my taste bud had the nastiest taste of burnt chicken

Aug

Posted by Andrew

on 8/19/20 at 2:47PM

i order a chicken burrito bowl online and with brown rice, fajitas, mild tomato, sour cream, cheese and when i pick it up it was missing the chicken and the portion was light on everything else and since i had to work i couldn't bring it back until i got off so i just wanted my refund back for it

Aug

Posted by Lisa

on 8/19/20 at 2:11PM

Ordered Online For Pickup And Oder Was A Disaster. No Cheese Available. How Do You Have No Cheese? Tried To Get Me To Substitute For Something Else??? Again, No Cheese.
30+ $ And Im Still Waiting To Be Contacted About My Refund.

Aug

Posted by SHANDA

on 8/19/20 at 11:04AM

I spent $16 online did not receive anything

Aug

Posted by Anonymous

on 8/18/20 at 6:17PM

I have visited several Chipotle in my area for several YEARS I have been disappointed MANY times but have NEVER have been more dissatisfied with the over all QUALITY or service from one of your establishments PLEASE make sure you dont get lost in the business aspect!!!! we in the COVID EPIDEMIC SHOULD NOT HAVE TO COME IN AND ORDER IN PERSON and ORDER!!!! and get the order RIGHT PLEASE REFUND MY ORDER IT WAS A HOT MESS to say the least

Aug

Posted by [email protected]

on 8/11/20 at 1:06PM

Hi I have answered the questionnaire I was sent last eve by Chipotle. I called the Chico North Chipolte which just opened and they instructed me to call cust service and then they directed me to make a complaint and request refund this way. Last eve at 6 30 I ordered 2 chicken salad bowls with extra chicken. I ordered on line not using app. I picked them up thru drive thru window. No chips in bag as I had ordered and paid for them. Also no salad dressing. Also only 5 tiny pieces of chicken bits in each salad not double in which we had paid for. Barely any lettuce or fajits veges.....I would like a refund. Transaction number Q33-7AQ.

Aug

Posted by Melissa

on 8/7/20 at 7:49AM

Does no one respond or call you back when you put in for a refund. EVERY time I call the restaurant I'm told to go online!! I ordered from the wrong store and told them if I had to drive to the location I would THEY TOLD ME to just reorder and I would get a refund! I did exactly that and now I'm having the hardest time getting my money back

Aug

Posted by Anonymous

on 8/3/20 at 3:58PM

I have requested a refund from my order on 6/26/2020 totaling 46.00. It was awful and I called the same evening. It was Chipoltle in Oxon Hill at the National Harbor. I spoke with James twice who said he put the refund request in, but I never recieved. The I spoke with Jose, the manager who put it in twice for approval. Thay say that is al km they can do...I still have not recieve my refund and now it is over a month. This is ridiculous that this iui s the process to get a refund that they agreed to on the same day.
It also is a shame that you can not talk to a live person.
How can I recieve my refund? I do not want a store credit.

Jul

Posted by Michelle

on 7/28/20 at 11:24AM

Chipotle should be ashamed of themselves especially after the time when people were getting sick off of your ingredients to then have the community try and support you AGAIN, to offer horrible service (which comes from the TOP. Leaders be real leaders and not ones who make a buck off of others. Do your due diligence to come off of your high horse and train your staff, give them the tools needed to represent your company well and excel themselves for better opportunities. Order screwed up, told by "manager" that staff was fired and sorry about your order. To no response from Corporate Office. Save that excuse about COVID, your behinds are working from home or the office. I AM and still doing my job maybe a little harder but doing a darn good job at it. Do what is right and not what YOU WANT CORPORATE.

Jul

Posted by Angry

on 7/24/20 at 8:10PM

Be careful when you go through chipotle.com to order your food. Think they go through a third party system or. If their equipment breaks down and they cannot complete your order, they will still charge you for the items. They will not tell you. If you call the restaurant they will just tell you to go online and complete a form for a refund. You will have to spend a good amount of your precious time figuring out where the form is. After completing the form, you will have to wait weeks, months, years or maybe never for a refund.

Jul

Posted by Anonymous

on 7/20/20 at 6:55AM

I ordered online and order went to the wrong store. Ended up getting charged at both stores and have yet to receive an acknowledgment that they received a request for refund. So I'm sending another request. Not only that all three dinners were wrong. These Chipoltles were in College Station, Texas.

Jul

Posted by Jennifer

on 7/17/20 at 10:50PM

I ordered online from Chipotle. After waiting almost 2 hours at the restaurant, they finally made my order. They didn't have a lot of the ingredients, so I didn't get parts of my order (particularly the chips&salsa and all guacamole parts of my order). They told me I could get a refund for the things that I didn't receive. I submitted a comment to them the way that the guy at the restaurant told me. It's been almost 7 days and Chipotle still has not contacted me back or given me any kind of refund. No one should order online - it shouldn't be this hard to get a refund for stuff I never received.

Jul

Posted by Brittany

on 7/15/20 at 8:47AM

I went to the Chipotle on Roxboro St In Durham NC and got the chicken bowl. The fajitas were so salty I had to throw my entire bowl away. Usually I wouldn't complain about an isolated incident. However, this is my 3rd time getting a bowl from this particular location with the same issue. I've also had friends report the same thing to me. And I love salt, but this is excessive. Other times my bowls are perfectly fine. Perhaps it is the particular cook on those days.

Jul

Posted by Anonymous

on 7/14/20 at 10:08AM

I ordered Uber eats from Chipotle in compton on alameda and this is the 2nd time they put sour creamn in my bowl and I did not ask for sour cream because I am allergic to it. This is very unprofessional when the staff does not read the notes for online orders. I called the store and the manager says sorry and told me to go online and request a refund. This is unacceptable.

Jul

Posted by Kennedy Burks

on 7/9/20 at 10:45AM

I ordered from chipotle lastnight at around 9:30 and it went to the wrong chipotle so I would like to have a refund for that order. it's was $10.22

Jul

Posted by Anonymous

on 7/9/20 at 8:52AM

I made an order with two bowls; one Veggie and one Burrito. They completely got one of the bowls wrong. It came with sour cream, pico de Gallo, and corn (DIDNT ASK FOR ANY OF THESE) and this was supposed to be my customized veggie bowl. Did not receive the Vinegarette dressing. We were so disappointed. How can you eat a salad with no dressing?

Jul

Posted by Chrissa

on 7/5/20 at 7:07PM

I made an order with two bowls. They completely got one of the bowls wrong. It came with cheese, sour cream, pico de Gallo, and corn (DIDNT ASK FOR ANY OF THESE) and this was supposed to be my customized vegan bowl. Went home and was so disappointed, gave it to my sibling and just made something to eat.

Jul

Posted by Adamari Ibanez

on 7/5/20 at 10:29AM

I came in today @12 to pick up my order and arrived at 12:09 . A few things were missing when I got home an hour later . I'm usually a regular customer but today I wasn't satisfied with my online order or service . The white rice was hard , wasn't cooked well and some people can have upset stomach due to things not being cooked well. I ordered things that weren't even on the online but we ended having to throw away the food since the rice wasn't well cooked and that's what the bowl mostly is . I would like a refund on my food thank you.

Jul

Posted by Hannah

on 7/2/20 at 2:19PM

I ordered chips and quac and didn't receive chips, the only advice they gave me was to come on here and complain. Not even to bring the chips to me

Jul

Posted by Anonymous

on 7/2/20 at 9:17AM

Hello, on 6/30 I placed an order using the closest restaurant feature and after completing the order realized that the location was not the closest. I immediately contacted the restaurant and canceled the order. I was told that I could request a refund by going to the bottom on the app and selecting contact us, which I did. I wasn't able to find an option to request a refund and selected the option that I hoped with send/inform Chipotle of my refund request and the reason. I have no idea if my refund request was received or will be processed. The charge is still pending on my CC; I would appreciate confirmation that $7.15 will not be charged. I like the Chipotle app, but don't like doing business with companies that don't provide a customer service phone number for assistance or chat option.

Jun

Posted by Manisha

on 6/30/20 at 10:25AM

Hi I just ordered to a wrong location from the chipotle app, I called the store and asked them to not make the order, since the store is about 60 miles away from where I live.
I need a refund on this order.

Thanks

Jun

Posted by Lynne V

on 6/26/20 at 3:54PM

I just made an order from my phone app to your store 1700 Sand lake Orlando and I just relalize it was a wrong place so I called to cancelled and the person I talk to Satima and she said to go online and tell what happened. I just want a refund

Jun

Posted by Philip

on 6/24/20 at 6:19PM

We ordered a fajita salad with chicken at the Freehold, NJ site on Rt 537 at 7:15. The grill was broken and they had gave me the wrong order, which I realized when I got home I returned I waited 25 minutes asking 3 associates about the status of the order. Waiting for them to correct the order, another patron heard me call out my name and said there was an order on the table with my name. That order had replaced the chicken with pulled beef.

The food at that point was not worth eating. We have eaten at this site multiple time in the past, i understand the the current issues and challenges but I would request a refund as the meal was uneatable.

Thanking you in advance for you attention to this matter.

Philip Silverman

Jun

Posted by Marge74

on 6/23/20 at 5:03PM

I ordered food through the app for pick up. Let me tell you this was the worse food I have ever tasted from chipolte. The steak was over cooked. Felt like I was chewing on some leather. Also the rice was very undercooked. The sauces had no flavor what's so ever. Then I got 3 tacos bbq they were sloppy as he'll. Really 35$ I paid for slop. I'm never eating there again. My friend got me a gift card because that was my favorite place to eat
I would like a refund for this embarrassment I went through. It seems like there are a bunch of kids working that don't care. Working.

Jun

Posted by Tammy T

on 6/23/20 at 2:03PM

I placed an order through Door Dash on Thurs Jun 18th. 2 Chicken Burrito bowls, Large guacamole w/chips. Neither bowl had anything that I requested, just peppers and white rice. One bowl didn't have any chicken at all! I spent over 40.00 with the tip. I don't blame Door Dash-but will never order with them ever again. Chipotle is off the menu for a long time as well.

Jun

Posted by Annette

on 6/22/20 at 4:47AM

On June 13th I ordered food from Chipotle for me and a friend. Door dash was supposed to deliver it. I waited and hour for our food to come. I looked at my phone to call to see where my food was when I saw that the driver dropped the food off a half an hour before. The driver didn't call me . I live in an apartment building with 106 others. When I went downstairs to get my food the delivery driver had left it between the doors and the bags were already open. I called the driver very upset. He said he didn't have phone number!!! The phone number and all the information was on the receipt on the bag. I have called the manager of the store and door dash but NO ONE will give me my money back for the food I couldn't eat! I tried your website and I have gotten nothing. The door dash people have failed to help me too. I'm tired of the run around! I spent almost $40 on food I couldn't eat because of this ignorant driver! I want my refund. I won't ever order food from door dash or Chipolte again after this! I am so Mad!

Jun

Posted by Chipotle help by Sarah

on 6/19/20 at 6:56PM

I ordered 3bowls and 2chips w/guacamole and 2barritos. I received 1bowl 1 burrito and 1chips w/guacamole. I made 3different 4different transactions recieved $17 only back then I placed another order for a bowl and burrito. I appreciate getting my money back and improve on customer service skills. Thanks

Jun

Posted by Chrisbundy

on 6/11/20 at 6:33PM

I keep getting free food all the time because you keep messing up. Keep it up.

Jun

Posted by Alex

on 6/10/20 at 5:52PM

I have placed my order at the Nostrand and flatbush location over two hrs ago. It is 8 :50pm and still have not received my order.

Jun

Posted by Anonymous

on 6/10/20 at 8:14AM

My husband placed our order at 9:05 pm and the app stated it will be ready at 9:30, so we waited in the car as everyone else. It wasn't until 10 pm my husband got back to the car with the food. he states the employee told him they accidentally gave our order away to another guest. After getting home only to find that the food was TERRIBLE. The rice wasn't cooked all the way, the chicken was burned and i had bits of corn and onions in mine, which i NEVER order. I called the next morning at opening to be put on hold then hung up on. i called back later that day to finally speak with a female manager that said she would get with that closing manager the previous night to see what happened. i gave her my name and contact number and never heard anything back. today makes a full week and no response or call back from anyone.

Jun

Posted by Anonymous

on 6/9/20 at 10:07AM

I ordered food on the App and I got the chicken bowl and I always get hot sauce and lemons on the side. The lemons had mildew on them. I was grossed out. My chips were stale. Bad Service Albany Ga. This was my favorite place to eat but I will never eat there again. And then I got no help at all.

Jun

Posted by Mocanito

on 6/7/20 at 4:44PM

I ordered a pick up order of two carnitas bowls and when I got home, like 5 miles from the store discovered the bowls were no even half of the portions they usually have. If you're not there when they are serving the food doesn't mean they have to do that, that's no customer service and I doubt they've being trained to do that.

Jun

Posted by Unhappy

on 6/6/20 at 6:35PM

I ordered a chicken bowl with guacamole when it was delivered I open the bag took the lid off my bowl and the guacamole was brown almost black looking. It was gross. Then I go to eat the chips I had ordered with my mail and they're all chewy instead of crunchy like a tortilla chip should be

Jun

Posted by Anonymous

on 6/5/20 at 3:22PM

I ordered 3 vegetarian bowls on line
1 was WAY WRONG. It was missing grilled veggies the hot salsa cheese lettuce.
1 was missing guacamole

Jun

Posted by varner da5

on 6/5/20 at 2:23PM

I ordered 17 dollars in something in food on app and burritos was both wrong plus wasn't even right

Jun

Posted by Mya

on 6/4/20 at 3:16PM

I placed my order thru the chiptole app..I noticed when I received my order it was incomplete and incorrect. I tried calling the store 6x or more finally I contacted the delivery number on the chiptole app advising my order was incorrect. The delivery person advised me to contact the store. I called the store back again and a woman identified as the general manager elizabeth castrole who I need to add was rude and unprofessional claiming she would not refund or accommodate me "as a customer" after I explained my order was inaccurate. Elizabeth had no human-common courtesy and as a customer I am upset on how or why she was even hired? I advised her I can not support the store because of her actions and how unkind and rude she was. At this time, I am NOT satisfied and or happy about my order at all especially being treated like I did something wrong and like i was NOT a customer spending my hard earned money. Please report elizabeth castrole because if you support or have employees like her, I will NEVER support chiptole again. Please provide me a full refund asap and email or contact me asap!

Jun

Posted by Anonymous

on 6/3/20 at 5:08PM

I ordered $65 of food last night and went to pick it up and it was closed. No hours posted just "Sorry We're Closed" Not okay. I want my refund

Jun

Posted by Jose

on 6/3/20 at 3:33PM

On 6/1/2020 I ordered an online order for pick up from a chipotle location in Cerritos Ca. When I went to pick up my order the location was closed due to the curfew. My card was still charged. I would like either my money back or store credit. Thanks!

Jun

Posted by Melissa

on 6/3/20 at 2:08PM

Placed an order at a chipotle store and upon eating my order chicken bowl, inwas not satisfied with all 3 bowls i ordered. The rice and chicken were super salty. The order was not hot or warm.. it cold. I'm trying to reach out to the store to get a refund, but no one is answering. I would like a full refund for my order....and it wasn't

Jun

Posted by Jason Coleman

on 6/2/20 at 2:18PM

Used a free entre reward and ordered another bowl but store was closed at 7 when I ordered at 7:45. Would like my coupon back and money

Jun

Posted by Armand

on 6/2/20 at 12:08PM

I ordered a pickup ordered online and the store was ordered to closed due to the protest. I was unable to pickup my order. I would like my money back.

Jun

Posted by MtnWzrd

on 6/1/20 at 12:55PM

Chipotle Redding Ca is a total fail.
Unable to file complaints on website due to website failures, ditto for phone and email.

Short portions tons of inedible fat etc.

May

Posted by Anonymous

on 5/31/20 at 6:50PM

I just received my order, which came late, and the food is the bowl was all tossed and smooshed as though it was sliding on the seat. The driver stop 200 ft away from my house, and had to go out to the road to get my delivery. He acted as though he doesn't know where h8going, not deserving No Top. I want full refund, as advised by Chipotle
5/31/20 at 8:56 pm Total for my delivery was $19.78.

May

Posted by Jmnprohias

on 5/31/20 at 5:41PM

Ordered a burrito bowl online. After more than 15 minutes waiting at the store. When I got home my order was missing black beans and tomatoes. I called the store to tell them. The rep said there no beans left. I mention they could of called or marked my order.
They rep wasn't even helpful. I wasn't happy with the service

May

Posted by Jmnprohias

on 5/31/20 at 5:22PM

Ordered a burrito bowl online. After more than 15 minutes waiting at the store. When I get home my order was missing black beans and tomatoes. I called the store to tell them. The rep said there no beans left. I mention they could of called or marked my order.
They rep wasn't even helpful. I wasn't happy with the service

May

Posted by cmoots

on 5/30/20 at 3:37PM

Ordered on app. Pick up was at 2 different locations on 2 different screens. After running in circles for an hour, I discovered my order was located over 20 minutes away. Protests were starting so I gave up. How do I get a refund? Unclear from this site.

May

Posted by Anonymous

on 5/28/20 at 7:07PM

Ordered from Highland Park location at 6:15 and when I got there they were closed by the police due to rioting. Now trying to figure out figure out the refund procedure. Not a very clear process. Any help with this would be appreciated.

May

Posted by Cindy

on 5/28/20 at 4:31PM

The cops closed down the area at red fox location in Shoreview, my. I called to cancel the order and they said they couldn't that I have to go thru the refund process.

May

Posted by Anonymous

on 5/26/20 at 11:13AM

I placed an order online went to pick up and they had no order for me. I received no confirmation emailso I had to reorder at the store. So now I ordered food 2 times that day and only got 1 order. I need to know who I speak with on getting my money back from my online order? Of Course they say someone will call me but lol that didn't happen and it's 6 days later.

May

Posted by Chris

on 5/25/20 at 5:40PM

Ordered a single burrito bowl, lettuce, chicken, white rice, and cheese. Paid for extra chicken and received wrong ingredients and could not eat the bowl due to having black beans, and I have a legume allergy. Even the note on the front of the bowl for the order was correct but multiple wrong ingredients

May

Posted by Tracei

on 5/25/20 at 4:11PM

I ordered three bowls and nothing was correct the ingredients were wrong and I did call they told me to go to this site but dont see where to get a refund

May

Posted by Anonymous

on 5/24/20 at 8:46AM

I ordered 2 burrito bowls and when my order came they gave me 5 burrito bowls. Then 10 minutes later another driver was here with 2 more burrito bowls. I was charged for all 7 burrito bowls and only ordered 2 originally. I didn't realize there was 5 in the first drop off until the driver was already gone or I would have gave the extra 3 back too. I refused the second 2 bowls too. I just want to be charged for the 2 bowls I ordered and refunded for the other 5. Please refund my Paypal account. The guy at the store told me I had to go thru this process to get my refund.

May

Posted by Veggie Girl.

on 5/23/20 at 9:33PM

Ordered a vegetarian bowl online. Received a chicken bowl. No one eats chicken in my house. And the store is not close by to get a replacement. I want a refund.

May

Posted by Mayank

on 5/23/20 at 8:44PM

I ordered a burrito and bowl from the store to go in Phoenix at 1660 E Camelback Rd. It was not packed properly and started spilling out of the bag.
The chips also did not taste good

May

Posted by Aubrey

on 5/23/20 at 5:33PM

Ordered a kids meal. Only came with the quesadilla. No chips. No drink. Just the quesadilla.

May

Posted by Anonymous

on 5/23/20 at 3:45PM

I ordered off of the app asked for queso and extra veggies cheese and sour cream my bone look like it hardly had anything in it although I received extra with sour cream hardly any fajita veggies hardly any cheese and a queso was not in there and I paid for it highly upset

May

Posted by [email protected]

on 5/23/20 at 8:51AM

I placed an online order, it went to the wrong store. I did not recieved my food. I need a refund

May

Posted by Anonymous

on 5/20/20 at 12:15PM

I placed an order on the Chipotle app for lunch. Upon arrival at Chipotle, I was told they never recieved my order AND I have to request a refund online. Fine. I just want my money back. No Where on their website or app is there any mention of how to get a refund, who to call or email/text. Again, I want my money back.

May

Posted by Anonymous

on 5/19/20 at 10:14AM

Rice was hard not edible steak was very tuff the food was cold chips were stale

May

Posted by Anonymous

on 5/18/20 at 6:43AM

I placed a order for pickup on the Chipotle app but never received my phone. I have the confirmation email for my order. Waited outside for over an hour to be told by staff that they never saw a ticket for my order and that there was nothing they could do because they were closing. I want my money for the food I never received.

May

Posted by Anonymous

on 5/17/20 at 4:37PM

The people are very rude. Everyone I order online and ask for extra chicken "YOU CHARGED ME" the bowls are small. Placed my order online waited 45 minutes after my scheduled put up time. They said I couldn't cancel my order it would take 7 days to refund my card.
Total joke!!! I get being busy. However you shouldn't Time if you can't meet it.

May

Posted by Jordyn

on 5/17/20 at 2:55PM

My food was not even hot my chicken was mostly fat and I had barely any rice in my chicken bowl and the tortillas I asked for I never got them but the people behind me got free food and they got my burrito shells in my kids meals have onions in them I want a refund or my meal made correctly and delivered

May

Posted by Anonymous

on 5/17/20 at 12:44PM

Chipotle charger my card for food that I didn't even oder and if I did I never got any food Iam trying to find a way I can get my money return back on my card

May

Posted by kim

on 5/16/20 at 8:15AM

odered and never got my food 86.00 and no refund

May

Posted by Anonymous

on 5/15/20 at 4:14PM

The y don't gave me My correcto order

May

Posted by Anonymous

on 5/15/20 at 9:17AM

On May 13 I placed a order with the South Elgin location in Illinois. My food was supposed to be ready by 5:45 when I got there I was told their system was down and there was no order for me. However you guys did charge me $20.21 and I never got any food. I want my money put back and I am very disappointed in the service that your location provided

May

Posted by Anonymous

on 5/13/20 at 6:55PM

I did an online order of 2 bowls and chips & queso both bowls were cold 1 missing sour cream and chips were stale. Called store was told I needed to make a request for refund on their website. Lets see if I get it

May

Posted by Allchin, David

on 5/13/20 at 4:29AM

I did an online order for the Chipotle in Mentor, Ohio on Reynolds Road 5/11/20 6:04pm with 4 orders included. My order was for a Veggie Bowl with extra brown rice, Light Fajitas, black beans, cheese, extra lettuce, side of guacomole, mild salsa, sour cream. My order had all of the requests but had Barbacca meat. I don't eat meat and was unable to eat it. I called the store and they acknowledged the error and said my credit card will be credited $7.00 and to tell you online that that they said that. They did offer to remake it for my pickup but it's a 10 minute drive and I did not want to do that. Please credit my card. Thank you.

May

Posted by Sharon

on 5/12/20 at 4:45PM

I ordered Chipotle Monday May 11,2020 for dinner. Ordered 1 burrito and 5 burrito bowls. Food was very cold and unappetizing. Very disappointed. Would like a refund $66.90 the amount I spent. Will contact district headquarters in the money. Don't have money to waste.

May

Posted by Tiffany M

on 5/10/20 at 12:45PM

I had accidentally ordered from the app at the wrong store! I called the store and canceled my order! They informed me that I needed to contact headquarters for the refund of $16.30!

May

Posted by Anonymous

on 5/10/20 at 6:01AM

I order a rice bowl last night and there is a sliver of hard plastic or something of that nature in my food. I have the rice bowl still if proof is needed for a full refund please.

May

Posted by UnhappyCustomer

on 5/9/20 at 1:56PM

This link doesn't help me request a refund needed for some sodas that weren't delivered. The manager said I can go to the store and that they'll give free guac and chips. Bur frankly, I don't want any free items, nor have to drive to the restaurant. This is very unpleasing and complicated. All I want is to be refunded for a product that I paid for and didn't get. A simple refund transaction. Not happy with Chipotle right now.

May

Posted by Maureen

on 5/9/20 at 1:12PM

Your Location at the Howard Beach Store in New York. Took my money from the app to place an order for pick up & the location was closed when I got there. There were many people this happen too. What I don't understand is why the app wasn't shut down while they were closed. This is the worst experience I have ever had. I want to know how do I get my money back. I do not want a credit either

May

Posted by UPSET CUSTOMER

on 5/8/20 at 6:34PM

I purchase an online order got to the store an advise the worker that I was here to pickup my order she stated that it wasn't paid for after I advised her that it was she stated that it was so she use my phone and reordered my previous purchase and I was charged 2x for the same order

May

Posted by TequilaTaco

on 5/8/20 at 10:01AM

Got takeout Chipotle on Tuesday. It was ice cold, uncooked,and completely inedible. I immediately called the restaurant from my vehicle and asked for refund. Needless to say I'm still waiting. I've emailed corporate 3 times and no response. It was almost $25 down the drain. Not happy at all.

May

Posted by Nanaof6

on 5/7/20 at 5:15PM

I ordered online and it was $30 and they didn't have chips and I didn't want the order because that's why I order them. Now I can't get my money back and I didn't get any food

May

Posted by Laxplaya6912

on 5/7/20 at 4:38AM

Placed an online order via the app. I did not get a confirmation for either order. Upon arrival i was told it didn't come through. I told them i got charged. Employee told us just to call customer service and you will get refunded right away. I reordered and brought my meal home to eat. I have not been able to get hold of anyone regarding being charged twice for my meal.

May

Posted by Kitakeyz

on 5/6/20 at 6:56PM

I had ordered my food on my app. The pick up time was 6:30 and when I got there at 7:15 my food wasn't ready and it was raining so I told the lady I wanted a refund cause I wasn't standing in the rain to wait on no food. When I asked for the manager she said she was busy and she couldn't talk to me. So the lady took my name and walked away and said they will refund my money but she never did it!!!!

May

Posted by Ladena

on 5/6/20 at 10:17AM

This company is horrible! I want a refund!!!! They forget to put your food in the bag. Then when you call them to complain they show no compassion for you. They don't care! I pay for my food so I want ALL MY FOOD!!!
How do I get a refund.!!!!

May

Posted by niki

on 5/4/20 at 1:47PM

i order on line and asked for side Queso side brown rice extra lettuce and side tomatillo red salsa and green salsa, i did not got anything side order very dis pointed with order order on 5/2/2020 pickup time 4;15pm

May

Posted by yukyukfat

on 5/4/20 at 10:00AM

I ordered double meat and I what I got was mostly fat chucks. YUK!
Getting a credit is so hard I just quit. NOT A HAPPY CUSTOMER after many years.

May

Posted by Anonymous

on 5/2/20 at 2:47PM

In a nut schell the food was horrible. There was not enough, stuff missing off of it. This is the only chipotle that i go to, and to get something like what they sent out on delivery, I'm appalled. 16.97 is what I want refunded.

Apr

Posted by Anonymous

on 4/30/20 at 3:21PM

Wanted delivery not pick up. Steel yard commons

Apr

Posted by Anonymous

on 4/30/20 at 2:05PM

Who stole by money? I ordered Chipotle. They took my ATM card on Chipotle automated line which made me believe it was Chipotle on 95th Western, Chicago. I get there & they have no info. about my order.

Apr

Posted by llrookll

on 4/30/20 at 12:46AM

I order something to be delivered, but the app changed it to pick up instead. I called the restaurant to not make the order; which they happily canceled and tell me to contact customer support to get a refund. I contacted the customer support and they still charged me for that canceled order.

Apr

Posted by Allison k

on 4/29/20 at 12:39PM

I ordered food online while outside of a joliet,il address. I put it in, but when the transaction went through it changes my address pickup to downers grove. I am not driving that far to pick up food. I called downers grove location and they told me to leave a comment here to get my refund because it is an online order and not instore. I would like my $11 for the steak bowl and drink I didnt not get.

Apr

Posted by Neeneee1971

on 4/29/20 at 10:54AM

I order a Bowl from yall and they Charged my Debt Cash appt card and Turn around and charged my Jefferson bank Debt card. So now my back charging me with overdrafts and I'm very upset and they not doing nothing about it!

Apr

Posted by G

on 4/29/20 at 10:30AM

I placed a online order on 4/16/2020. I call for a refund on 4/17/2020. Still nothing. I ordered 1 salad chicken bowl & 1 chicken bowl both with extra meat. I order chips & salsa and chips & guacamole. Never recieved with my order. I paid extra for guacamole on my salad with beans a cheese that wasnt even on the salad not to mention I had no lettuce. There was no rice in my bowl or vegetable which I also order. They didn't even give me chips. This was just trouble.

Apr

Posted by Gwen miller

on 4/29/20 at 9:23AM

I called an order in to you yesterday for 4:30 pick up. I did get a confirmation. Upon arrival we were told it didn't come through. I told them we got charged. Employee told us just to call customer service and you will get refunded right away. We reordered and ate our meal. I have not been able to get hold of anyone regarding being charged twice for our meal.

Apr

Posted by TWHALEN

on 4/29/20 at 7:44AM

On April 26, 2020 I Placed An Order Online Via My Chipotle App For Pickup At 7:45pm Cst When We Got There We Were Told Sorry We Don't Have Any Food And We Don't Give Refunds. You Need To Contact Customer Support. Well That Is An Email Address Not A Phone Number And It Is Now April 29 And No One Will Help Me And No One Will Respond To Me And No One Will Give Me A Refund. So Basically You Stole From Me! I Want To Be Contacted And I Have Said This More Than 10-times Since 4/26/2020

Apr

Posted by Anonymous

on 4/28/20 at 10:37AM

Terrible customer service and online ability to get resolution. Ordered food on 4/24. went to pick it up and they claimed they never got the order. Charged my credit card but manager can't refund it. No way online to get anyone to give a refund and so you file a complaint and they are suppose to get back to you. well it is 4 days later and I file a second request and still no help. The customer service number hangs up on you after you wait to be connected. Great food maybe but terrible Corporate Management for allowing this level of service. A CEO needs to review and address what problems exist or take a paycheck and give it to someone who understands that customer service is key to success

Apr

Posted by Tvides

on 4/27/20 at 5:46PM

I went into Chipotle this evening on my way home from the doctors. We haven't had Chipotles in a while due to my last visit being horrible. But I thought ok different store, different area why not give it a try. My mistake. I live 25 minutes away from the store get home and my son ordered tacos and was like where's the beef? I said it's there, he said no it's not. Ok so I'm not driving back 25 minutes for 3 tacos. I call the store and Charlie answers I explain to him that I was just there brought 3 tacos and 2 burritos live 25 minutes away and there is no beef on my tacos. He asked me to hold he had to go to the front register. Well then someone hangs the phone up. Ok really? I call back and another man answers I asked for Charlie. The man doesn't not identify himself until I ask again to speak to Charlie. I didn't feel I should have to explain all over but this guy did. He said his name but I couldn't understand what he said but I heard him say he was the FM. I'm trying to help you, he says. I said fine I tell him the whole story all over and he is till stuck in the part was this a pick up, delivery or carry out. I told him I told you I was just in the store. The man wasn't very bright. Then starts to get an attitude with me. Wrong them to do asa FM with a customer. I told him he was rude and very unprofessional. He states I'm trying to help you, ummm no your not when you have a horrible attitude to begin with. Then he process to ask me for names. Really?? You have 4 people in there no I didn't see the girls name who helped us nor did I see the cashiers name. Didn't know I needed too. All I want is my money back or you can deliver my 3 tacos correctly from my order. I ended up hanging up in this DM for being so difficult to deal with. This will be my last visit ever to a Chipotle. I tried calling customer service couldn't get through to anyone. For such a big company really unacceptable. I know my comments won't mean anything which is fine. Remember though word of mouth goes a long way. I myself work for a Big Insurance company that orders a lot of lunch from Chipotle but will no longer be doing that.

Apr

Posted by Barbara

on 4/25/20 at 4:14PM

On April 15 I ordered online for a delivery. The delivery was 1 hour late and my order was not correct. I took the food back to the store and was told I would get a refund back to my account since I had ordered online. I called the manager the next day to make sure this had been taken care of and she took the info again and said she would check on it and it would take 4 to 5 days. I called again on April 22nd because I haven't gotten refund and was told that they would reenter the info and that corporate office takes care of refunds. When can I expect my refund??

Apr

Posted by Tobie

on 4/25/20 at 12:01PM

I ordered a salad on 4-23 , I selected the option of picking my own ingredients , I asked for chicken brown rice fresh tomato salsa roasted chili corn and fajita veggies... Somehow guacamole was added and I am lactose intolerant so if I press that it was truly by error.. when I get my saladit had only the chicken the black , and the brown rice.tons of guacamole and 325 pieces of chicken and the other items were not on the salad..the Sally look thrown together like they gave me what what was left for making all the other salads I had to eat do it because I'm diabetic and I hadn't eaten my dinner beans..I was very very disappointed with this salad cuz I've never had this experience before.. and it was very disheartening for them to give a customer a salad in that condition,so until this epidemic is over I will not be ordering from Chipotle's because I don't want to take a chance with experiencing something like that again.. so I would like my money credited back to my account until.so if someone can call me or write me and let me know what could be done because I am truly a dissatisfied customer

Apr

Posted by Rebecca

on 4/24/20 at 5:27PM

Hello there... ordered online and when entering my zip, a Chipotle not even close to my house popped up. I changed location but somehow after I placed my order I realized I still selected the wrong location. Called Chipotle on E.Ogden to cancel order and was told to request a refund or though this page.

Apr

Posted by S

on 4/24/20 at 4:53PM

I ordered a burrito and the guacamole inside of it was not fresh at all. I also ordered a side of chips and guac and the guac was not fresh. You can tell the guac wasn't fresh being that it was dark green instead of light green like it usually is. The burrito didn't taste fresh. It almost seems as if they did not have enough care to make fresh ingredients.

Apr

Posted by tony

on 4/23/20 at 4:04PM

I ordered a double chicken burrito with guac. when i got it, there was like 5 pieces of chicken in it. It was the smallest burrito I had ever seen from you guys, plus my wife, who is currently pregnant with twins ordered a bowl with chicken and there was no meat in it at all. We eat chipotle almost every single day, and I know people make mistakes, but I would appreciate a refund or store credit for the food we received.

Apr

Posted by Speikner

on 4/23/20 at 12:07PM

I ordered 2 burrito bowls and received only 1 bowl that was incorrect. Took 2 hours to get it. My name was not even on it I called store 5 times disconnected each time. I am trying to get a refund as I can't get anyone to get my burrito bowls out. Horrible process

Apr

Posted by noraelin

on 4/21/20 at 1:38PM

I have submitted two inquiries now about a refund. My pick up was supposed to be at 730pm on the 15th. Charged 29.73 no one has even attempted to contact me back and I placed my order online. Completely paid for, when I got up to the door and waited outside for over 20 min finally a girl came out and said submit a refund if you want to online, were over an hour behind. I have two kids, I can't sit around for almost 2 hours by the time I wouldve received my food. No way to cancel the order. And this was at foresg lake. I've contacted my bank for a dispute and it does not look good on your guys end if nothing is done about it. No actual number to call and no actual submission button to ask for a refund. The order tines are waaaay falsely advertised and I just really need someone to please contact me back. I understand tines are hard and hectic, that makes it really hard though when you only give 15 days to submit a refund, and im not given an actual receipt except for the screenshot proof online your website.

Apr

Posted by melissa d

on 4/20/20 at 5:16PM

i ordered 3 chipotle meals, a burrito and two bowls and three drinks. Not only were two drinks delivered to us with different drinks we ordered but one of the bowls was nearly empty. there was almost nothing in the bowl i would say and the scoops of each item were more like half scoops. i am very unsatisfied with my order and would please like a refund. thank you

Apr

Posted by Mueyrulz13

on 4/20/20 at 3:55PM

I ordered a burrito with a large chips with queso. Only eat the chips with the queso and get there and was charged but didn't have queso. I wouldn't have bought the chips.

Apr

Posted by Anonymous

on 4/20/20 at 8:24AM

I ordered a delivery from Chipotle this Saturday. I ordered since 7:50PM that day and the app said it would be by my apartment by 8:23PM. I waited two hours for my food just to hear that they were closed, thus having to deal with money wasted with no sort of refund. The delivery was complete scam if you ask me.

Apr

Posted by Juel

on 4/18/20 at 2:55PM

I ordered from the Chipotle in Forest Lake, MN. My order said it would be ready at 4pm. It was not. It was not ready at 4:35pm either. Since I didn't have time to wait for something that should have been ready at 'said time' i had to cancel my order. I was told I had to do that online. THere isn't a way to CANCEL it so now, while I try to resolve this, I have no food and no refund for the 'no food'. THIS is ridiculous. The website should reflect the pick up time. Bad business.

Apr

Posted by Anonymous

on 4/18/20 at 12:47PM

We ordered delivery yesterday from the Winter Haven, FL location and when the order arrived, one of our items were completely wrong by far and nothing as was requested and shown on the ticket. My daughter couldn't eat hers as it was loaded with onions, peppers and beans which she hates. My husband phoned and was told that they would not send a replacement out and the only way we could get one is to drive to their location and pick it up ourselves or request a refund online. I was shocked. So basically we had to go online and place a new order, pay ANOTHER delivery charge in order to get what we originally ordered so my daughter could eat also. That just blows me away. ? Very unprofessional.

Apr

Posted by Alice m /Precious

on 4/18/20 at 10:25AM

I placed a order yesterday on 04/17 and I ask for my dress be placed on the side and not on my hot food when I get back to work there was all the cold stuff on my hot food I was very unhappy with how my food was and I was unable to bring the food back so I call this morning and speak with Anna and she told me to go on the website that I'm unhappy with how my service was yesterday.

Apr

Posted by Anonymous

on 4/18/20 at 8:48AM

Chipotle should be prosecuted for fraud:
Paid online for order - restaurant out of food will not refund my money - told to go online to CHIPOTLE.com/SUPPOrt - cannot access.
They are also not following social distancing guidleines - Delhi Restaurant had over 40 persons waiting for orders in the facility.
Called the Store Manager today and she was rude and most unprofessional.

Apr

Posted by Anonymous

on 4/17/20 at 7:16PM

I ordered a burrito with extra guacamole at 2856 S, Illinois Rte 59 #108, Naperville, IL 60564. They charged me extra money but it was not in a burrito. Disappointed experience :(

Apr

Posted by KSans

on 4/17/20 at 8:11AM

I placed an order for delivery from the Chipotle at 4600 N. University Dr., Coral Springs, FL on 4/15/20, but the store was out of chips & I never received my refund. I have made 2 requests for a refund with no response to date. All I want is a refund to my credit card for the cost of the 2 bags of chips that I did NOT receive.

Apr

Posted by Midway Sue

on 4/16/20 at 5:01PM

Ordered food from store at 1600 Miller Hill Mall Duluth MN and pre-paid but store was closed due to power outage. Would like credit card refund.

Apr

Posted by Jon Jon

on 4/16/20 at 4:07PM

Hello I am contacting support because I was directed by a women from the chipotle. I order Food and they were closed so they never got my order but my chipotle gift card was still charged I am looking for a refund

Apr

Posted by Kanoa

on 4/16/20 at 1:15PM

Hello I am contacting chipotle because I had made a order for food around 8 last night and payed with chipotle gift card every thing was fine until it stated that my wait time would be 624 minutes after my order was placed I waited and waited until around 10 and the order status continued to say order is being prepared 45 more minutes past still nothing it is now 10:45 still hungry with no food I am very disappointed in service I would like a refund

Apr

Posted by Nancy Samuel

on 4/16/20 at 12:09PM

We were able to order our food via the app on 04/15/2020 for my sons birthday. When I got to the restaurant it was closed with no notice and the app still processed the order and told me it had been completed. Why CHIPOTLE!? Why would you allow us to order and not come through. I will never go to Chipotle in Hillsborough, NJ again. Thank you for ruining my sons BIRTHDAY!

Apr

Posted by LStaff

on 4/16/20 at 7:28AM

I placed an order on line yesterday 4/15/2020. I was told my order would be ready at 7:30pm. We arrived and there were so many people waiting for their orders. We inquired about our order and was told it would be 15 minutes. We returned to our vehicle to wait our extended time, only to return to an even larger crowd of people waiting and my order still not ready. I've visited other Chipotles during this pandemic and their process was smooth and they had someone counting heads as they come through the doors to ensure the social distancing was in order. This definitely was not happening yesterday. Not a pleasant nor HEALTHY experience. I waited another 30 minutes in my car, because I had already paid online. I finally had to request a refund and was directed to Chipotle online for a refund. I want my money ! ........ALL $49.20 of it please and thank you!

Apr

Posted by Anonymous

on 4/15/20 at 5:51PM

We went to pick up our order from chipotle with an estimated time of 730 there were about 50 people outside waiting for orders some have been waiting for an hour and a half or longer that still didn't have their orders. We called the store three times to finally get through and cancel the order they told us to go online to request refund. We decided it was not worth waiting an hour or more to get an order that was estimated at 730.

Apr

Posted by Anonymous

on 4/15/20 at 2:40PM

Hello i placed an order for pick up at store, my pick up time was 4pm i got there at 4:10pm i told the girl giving out the orders my name she went inside and never came back to tell me anything about my order, it is now 4:55 and at this time i decided to leave. I was not able to go inside because i did not have a mask on. When i was waiting outside i kept trying to call her and she would look at me and ignore me i waited 45 minutes outside in the cold for my order and i wasnt even able to get it. She even try to tell me once to go inside and i said no because i didnt have a mask on. I called the restaurant twice before leaving and they hung up the phone on me twice. I understand they might have so many orders right now but the least she could've told me was is not ready yet. I also want to mention that the way they are handling pick up orders is not the very safe specially now with covid-19 they have the orders layed out on the tables and everyone walking in keeps touching all the bags as they look for their name, also the people going in are not following the 6 feet away from each other guidelines and the employees are not enforcing those rules either. I would like a refund for the order i didn't receive.

Apr

Posted by Anna

on 4/14/20 at 6:12PM

Today I ordered lunch directly through the app. Multiple times it told me that they were unable to process the order. When I checked my bank account this evening, it showed that I have been charged twice to my card. I'd like one of the charges reversed immediately.

Apr

Posted by Anonymous

on 4/13/20 at 3:14PM

The Service that I received at chipotle today April13 2020 the service is terrible On Cedar and Warrensville in South Euclid the time frame to get peoples orders together is terrible the time I had to wait for my order terrible I was late for work I mean it's crazy to the point I just said forget it and want my refund their service is terrible they need to do better at time frames when it comes to orders online

Apr

Posted by Anonymous

on 4/13/20 at 11:36AM

I need to see about a refund , I orderd in line and didn't realize it picks up your location from where you live . I put order in and paid and then went to my email and saw that it was at the wrong store location . It went to the Roanoke Texas and I needed to to go to the McKinney Texas location. Cam I please get a refund ??

Apr

Posted by Frustrated customer

on 4/13/20 at 8:30AM

Placed an order through your website at the Pasadena TX 3635 location for 1 burrito and 3 bowls. When I opened my email to check verify the order, it had gone through to another location on the other side of Houston, 13360 E Fwy. The Pasadena manager called the Houston location to speak with them to cancel the order but no one would answer. I called the location several times to get a refund and also no one would answer. I just want a refund for the meal. Your website and customer service is very difficult to work when trying to speak with someone to get refund.

Apr

Posted by Mobile order

on 4/12/20 at 9:12PM

orders, both locations were wrong. I it was late I was trying to order from the new location in Richmond Texas, instead it went to 2280 lone star it was too late

Apr

Posted by Anonymous

on 4/12/20 at 9:10AM

I ordered a basic chicken burrito and a chicken bowl well the burrito had pulled pork instead of chicken I called the store they told me to come here for refund can't find where to do that at all I want is my refund

Apr

Posted by Monroe

on 4/11/20 at 2:12PM

Place an order on chipotle app but after paying realize that it was a different store from where i was located. Called store to cancel buy was directed to chipotle.com/talktous for a refund but there's no where to ask for a refund. Please fix and do better. It's hard enough out here. It should be easier to cancel an order or ask for a refund.

Apr

Posted by J

on 4/10/20 at 5:52PM

I ordered off of the chipotle app and I did not receive my order. The order was made at 7:35 pm and two representatives in the chat have not given satisfying support and I have not received any emails. I am now foodless and my card has still been charged. I'am currently waiting for a refund.

Apr

Posted by Vicki B.

on 4/9/20 at 1:55PM

Placed an order on the Chipotle app 04/03/20. They advertised Free Delivery. I placed my order and saw that it gave me a pickup time. It donned on me I was suppose to pick it up at that time. I called and they said they don't do delivery, I have to go through a delivery app like DoorDash or GrubHub. I told them I had no way to get it. They said they would cancel my order but to get a refund I had to do a "Contact Support" request a refund. I have contacted them twice and tried to call their main office, the number on my account statement. No one to answer phones. Why is it so hard to get a Refund??? I am unemployed due to the Covid-19. I just wanted some food Delivered!!

Apr

Posted by Anonymous

on 4/7/20 at 11:20AM

I ordered pickup on April 5th 2020 at 7:30pm on the uber eats app from the Chipotle in Ithaca, NY. Some of the items were not available ( 2 chips and guac and 2 chips and queso), so the manager of the store told me to ask for a refund online. I did so on the 5th of April itself. I have not received any communication from Chipotlee about my refund.

Apr

Posted by Anonymous

on 4/6/20 at 4:29AM

I ordered food through the online portal when I went to pick up my order I was greeted and told that they were unable to fully complete my order that I need to request a refund through the website to get refunded for the items that were not given. I messaged the chipotle team in regards to getting refunded for food that was not given to me and still have not received a response nor refunded for those items. My order was at 8pm on March 21,2020 that same day I made the claim

Apr

Posted by Sarah

on 4/5/20 at 12:15PM

Accidentally placed online order at wrong location, called to cancel within 5 mintues of placing order. Was directed to request refund online from where I ordered, I have not recieved a satisfactory response or answer and we are over a week now. Please advise on how to get service from you guys

Apr

Posted by Just need help!!

on 4/4/20 at 4:53PM

Placed an order on the chipotle app, by accident I selected pickup when I needed delivery. Called the store to try and cancel the pickup order and spoke with a young lady who said I have to request a refund on the chipotle app. Never left my house to pick up anything, and I'm worried the about this charge on my account. Can't speak with any other customer service help except this chic at the store who keeps directing me back to the app for a refund.. THIS DOES NOT WORK!! There should be something on the app to cancel the order there and then..

Apr

Posted by Amy

on 4/4/20 at 3:31PM

I ordered a chicken bowl for dinner. Very basic. Chicken, white rice, cheese, sourcream n lettuce. Got here an hour later. Nothing I ordered. Full of salsas, hot sauces, guacamole. No cheese, no sourcream. It was so spicy I cannot even take a bite. I called the store and they said to request a refund here online I am very disappointed oh, and I still don't have any dinner for the night. I would like a full refund.

Apr

Posted by brianna

on 4/4/20 at 12:10PM

I ordered from the wrong location and called to cancel my order and they said they couldn't and go to the app, so I did and i tried reaching out to customer service, i've got nothing and it's been 3 days now. my card just got charged twice and i've put it so many things to talk to customer service. i will not be going back to chipotle. there customer service is terrible. it shouldn't be this difficult

Apr

Posted by See you in court

on 4/4/20 at 7:55AM

Please return my money for what I did not get - 4/2/20 honestly it seems like you need to gracefully refund What you stole from who you stole from or there will be a lawsuit- you are not acting as a partner in this covid 19 crisis you are acting as a greedy machine and honestly as an essential worker I find you reprehensible

Apr

Posted by Anonymous

on 4/3/20 at 5:36PM

I was cheated out of some food which I paid for and the driver for DoorDash never even mentioned it. Why would you charge me for items I didn't receive

Apr

Posted by Anonymous

on 4/3/20 at 8:35AM

I tried to canceled order online but was unable to; I was told by the local Two Notch store of Columbia SC to redo the my order and I was charge twice

Apr

Posted by Thomas

on 4/2/20 at 5:37PM

I placed an order through Doordash for a bowl with extra chicken and guac as well as an order of chips and guac. However, I wasn't told until my order came that the store ran out of guac and chips. I understand this is a difficult time and there is no worries with not being able to have what I ordered but I would appreciate a refund for the missing guac and side chips and guac.

Apr

Posted by Brian

on 4/2/20 at 3:33PM

Placed order TODAY. No chicken in burrito bowl. It was on order. Also Ordered chips and queso. No chips when I got home . request refund for chicken burrito bowl and chips and queso.

Apr

Posted by Anonymous

on 4/1/20 at 11:10PM

I ordered from the chipotle app and
I never got my order nor did the door dasher called ,I called them 5 times and they never answered me. They didn't leave my food at my door they never showed up. I want my money refunded 22.41 back to my card. I ordered from chipotle app and I called chipotle about this and they told me to contact door dash customer support to ask for my refund.
I'm really upset now because I was told this dasher called and waited which that never happened, he lied and door dash refuses to not refund my money back. I didn't pay for him to get my food for free. Then door dash customer support tells me to contact chipotle again for my refund. Why is it so hard to issue my refund to me ,I feel I got cheated from both. I ordered and I paid ,I never got my food and was not left at my door like door dash customer support said they left it. Liars. I just want my money refunded back to my account.

Apr

Posted by connell

on 4/1/20 at 2:53PM

I made a order through the delivery app and got the wrong order

Mar

Posted by Kristi

on 3/31/20 at 7:21AM

I ordered from Chipotle on 3/30/2020 in Albuquerque my husband and my meals were inedible. The lettuce in my salad was spoiled and the whole dish was standing in liquid. I thought it was the vinaigrette which was missing, but it was not. The carnitas smelled foul in both dishes. The only part of the order that was edible were the chips and queso. I called the restaurant, but got no help whatsoever. Please refund my order minus large chips and queso. The total with tax was 27.65

Mar

Posted by Anonymous

on 3/28/20 at 1:59PM

I order on line from the one at the legends in Kansas City is on today at 2:15 two bowls both with double meat one all chicken and the other chicken and steak neither had double meat and on steak at all asked for extra cheese and got very little cheese on both this is my normal order for me and my wife and we make it out of two meals it was not even a complete regular meal less know double meat

Mar

Posted by Brad

on 3/27/20 at 11:37AM

I ordered a pickup through the app and prepaid but when I picked up they didnt have any queso and told me I could ise the app to get a refund since I ordered it through it but upon looking I couldnt find a spot for a refund anywhere. They also threw out my reciept....

Mar

Posted by Karen

on 3/27/20 at 4:20AM

I want to say Thank you to chipotle for responding to my concern on 3/10/2020.

Mar

Posted by Anonymous

on 3/26/20 at 4:35PM

I ordered a salad with the vinaigrette dressing and an order of chips with guacamole. This was to be delivered to my house. The vinaigrette Dressing was missing as well as the guacamole. When I called the restaurant they told me I could come in and pick it up. I'm ordering for delivery because I am in quarantine and cannot leave my house. They told me I could go online to get a refund. Please refund my entire order dressing was missing as well as the guacamole. When I called the restaurant they told me I could come in and pick it up. I'm ordering for delivery because I am in quarantine and cannot leave my house. They told me I could go online to get a refund. Please refund my entire order

Mar

Posted by Anonymous

on 3/26/20 at 2:34PM

Ordered online at a wrong Chipolte on 3/21. I called the location and cancelled within a minute of the order. The location was super friendly and gave me instructions on how to get my refund. I ordered from the correct location.

Later on 3/21, I emailed Chipolte about a refund. To date, I have not received a response to my email or a call.

Mar

Posted by Quarantined lady

on 3/25/20 at 11:57AM

I'd ordered a drink (Pomegranate and cherry) as well as chips, along with my order. My drink and the chips were not included. I'd paid for my online order with a credit card and my husband picked it up. I would like the missing items for be credited to my credit card account.

Mar

Posted by Walt L

on 3/25/20 at 9:54AM

Order 2 blackberry izzes to be delivered they were not. I was told the app would refund the cost but did not see where this could be done.

Mar

Posted by Michelle

on 3/24/20 at 3:07PM

I ordered a delivery order on your app and was not given my drink. I would like a refund since I purchased the drink only to meet the delivery minimum. After calling the location where the food came from, I was told to come to this site. We'll see what happens from here.

Mar

Posted by Shaquanna A

on 3/23/20 at 2:14PM

I played an order today, the guac on my order was forgotten, could i get a refund for guac?

Mar

Posted by Onlinerobberyfraud

on 3/23/20 at 1:46PM

I had my bank account charged for 4 online orders I never made I don't order online . There is a transaction number on all same one all these were made 3/16/20 thru 3/20/20. Called the corporate number listed on the orders made . No one answered. Bank was told and investigation will be started.

Mar

Posted by Angelc216

on 3/23/20 at 10:13AM

My chicken and rice was undercooked there was cheese and lettece in my gaucamole

Mar

Posted by Taylor Rojas

on 3/23/20 at 9:25AM

I made a order online and chipotle took the money from my account and never brought the order ! When I called the store nobody answered ! And I haven't been able to reach a REAL customer support, I need a refund immediately for a order I never Recived!

Mar

Posted by Alex

on 3/22/20 at 5:05PM

I ordered on line and it was missing 3 ingredients including the quac.

Mar

Posted by Ineedmymoneyreturned

on 3/21/20 at 6:50AM

First and foremost the attitude from the Gen Z sounding little girl y'all employed at the Jonestown Rd in Harrisburg PA was unacceptable and I was not impressed by the hang up I received from your employee when I was irate for the fact she told me to google the customer support number to which I've still not found and for the fact your app said "our bad we've experienced an error on our part" and you still took the money out of my bank account. FOR FOOD I NEVER RECEIVED! Secondly I placed an order this past Tuesday 3/17/2020 at 1145 ish am. I ordered two salads for a coworker and I for delivery to our work address. Something I had been doing for weeks without issue until now. Got the above mentioned error message and again was still charged the $31 for the order but never received the order. Right after I received the error I called both Harrisburg Pa locations to see despite the error if they received the order. Neither could locate the name on the order, the order itself nor the delivery address. This is in extreme poor taste. You should never take money for a product you can't and didn't produce. If your app is experiencing issues like this, that to me would be a priority to fix and I would add that if there was any kind of error in providing a confirmation number to the customer that there would be an immediate cancellation if the purchase and full refund.

Mar

Posted by Haley

on 3/20/20 at 11:23AM

Placed my order at 11:15am for delivery through the website and paid ahead of time + a driver tip. Got notified that a driver was "on their way to the store" at 11:27 and the delivery would be to me by 11:30am. At 12:15, still not delivery and website still said a driver was on their way to the store. Called the Parkville Chipotle, they said to go online for a refund. When I asked about an ETA, they said they had no idea when someone would get it to me. Instead, I drove to the store myself after 1.5 hours since the order was placed. When I arrived, I asked for my food to be remade at the least and was given an attitude with no refund.

Mar

Posted by Highly ticked off

on 3/10/20 at 1:26PM

I ordered and paid online for a pickup at approximately 11:20 a.m. on March 10, 202 for the Chipotle store located at 11452 Euclid Avenue, Cleveland, Ohio. When a co-worker went to pick up the order, she was told there was no order in my name. I checked my bank account and the amount for the order was already pending in my account. I called the store and told the girl I needed a refund because I didn't receive my food, but they took my money. I was told to request a refund online. There is no area on the website to request a refund. This is the most ridiculous situation I've seen in a long time. You took money for food I never received. I'd better get a refund!!!

Mar

Posted by Anonymous

on 3/10/20 at 10:18AM

If you have a Moe's Southwest Grill close to you, order from there. Did a group order from Chipotle, did not provide all the items and will not deliver or provide a refund for the items not delivered. Also, asked for a receipt, easier then an email when it is to be submitted through corporate system, and they did not provide a receipt. Very unhappy w/the customer service. Informed me to call customer service, but did not have the number. Should be able to provide a credit in the restaurant.

Mar

Posted by Onepissedoffgirl

on 3/7/20 at 4:42PM

Same as most others ... order went to wrong store, no help offered by either locations. "Refund through website" which doesn't work because website is trash and won't bring up locations to allow me to select from to submit. Also, reading that chipotle goes MIA on these requests anyways so might just wait until charge posts and dispute w credit card co. Won't be ordering from these con artists again, that I am sure

Mar

Posted by Refund

on 3/6/20 at 9:48PM

I submitted 2 orders which was sent to another store that was not my location. I immediately called the store where my food went to and told them what happened. They told me that I had to go on the website and ask for refund. Unfortunately it was not any help. I reordered my food for the location that was close to my location, it still rerouted my food to another location. I ordered 2 meals but could not get either of them. I just need a refund.

Mar

Posted by Anonymous

on 3/5/20 at 5:47PM

Very bad refund policy when the mistake is at the store. I ordered food and they could not fulfill the order. They wouldn't cancel at the restaurant, I have to go through an online form for this. Unacceptable.

Mar

Posted by ES

on 3/2/20 at 11:48AM

I picked up an online order and part of my order was missing. I live 30 minutes from the restaurant and was not able to drive back to the store with 4 hungry kids. I called the store and was told to call customer service. I requested someone from customs service contact me last week and am still waiting to hear back.

Feb

Posted by Anonymous

on 2/29/20 at 9:03PM

Ordered online for pick up and discovered missing toppings as well as no chips or drink for my daughter's kids meal. Staff also couldn't find my order when I arroved. Requested contact through Chipotle feedback online going on three days ago and have received no response. A better system is needed for handling customer service issues.

Feb

Posted by Anonymous

on 2/26/20 at 5:35PM

Chipotle NEEDS a better refund policy. I ordered online and when I showed up they were out of salads!!! I asked for a refund and they said I must submit online??? What??? Why???? I didn't receive any product but you are holding my money??? Find a better system...it's been 2 days since the incident and I have yet to hear back from Chipotle. Basically, you took my money without giving me any product....wow!!!

Feb

Posted by Anonymous

on 2/24/20 at 11:02AM

I think u guys should go with uber eats. Door Dash is trash! I ordered food twice yesterday the first order the person just ran off with my food. The second order was canceled after my daughter waited outside over 30 min after the app said food was r min away. No explanation no nothing please can u guys do uber eats or u will loose a faithful customer

Feb

Posted by Phillies270

on 2/23/20 at 7:40PM

I placed an online order at 8:00, originally said would take 21-30 minutes to arrive. 8:30 rolled around and my food was still not ready. Finally around 8:40 it was finally ready but my delivery driver did not leave the restaurant for another 10-15 minutes. The food did not arrive here until 9:11. Once I got it and opened it I noticed my burrito was missing things. Very unsatisfied

Feb

Posted by Maria

on 2/20/20 at 4:08PM

had the same experience with other users in the comments, accidently ordered for pickup meant to be delivery and called the chipotle i ordered at for a refund. they said they emailed customer service to email me for a refund, and said i should get it by the end of the day. have not recieved the email yet

Feb

Posted by Tay

on 2/20/20 at 9:34AM

I have placed order through the app and the order went to the wrong place.... No one could help me in the store and Chipotle customer service is one of the worst dept ever.... its crazy u can not talk to someone or get hold of the customer service at chipotle..... I love Chipotle, but customer service had made to think about my relationship with them

Feb

Posted by Annoyed Customer

on 2/19/20 at 1:42PM

I placed an order online, with a coupon that was sent to me by the app for a free Guac, but I wasn't able to order it online so I decided soy order in the store, without knowing that I had to purchase from the store only to receive my guac. And all of a sudden I was given attitude about it. And was told it in store only, I agreed to leave it but, but when I finally had the chance to eat my food it was made incorrectly with no chicken.

Feb

Posted by mbolton13

on 2/18/20 at 10:47AM

I inadvertently placed an online "pickup" order meaning for it to be for "delivery". I immediately tried calling the store and it was impossible to get a live person. After 8 attempts, a worker answered and said there was nothing he could do to credit me back. That I needed to fill out an online "Contact Form" to request the credit for the cancelled order. That's ridiculous! Chipotle has lost my business due to how this was not handled. I also took steps to file a dispute with my bank to ensure I'm credited back. Shame on you, Chipotle!

Feb

Posted by DiBarkis

on 2/16/20 at 8:20PM

I placed an order through the mobile app, which I intended to be a delivery order, but mistakenly ordered as pick-up, but I called the store immediately to see if they could change it to delivery. The manager told me it was impossible, and I couldn't cancel either. He said to contact chipotle online for cancellations. I called back and asked same manager if I could place a second order for delivery, and have both orders delivered, and he gave me his word that he would do that.

When the driver arrived, he only had one order and said that was what he was given. He told me he was gonna return to the store and see what went wrong. I called the manager back and he told me he placed both orders together for the driver, and didn't know why he picked up only one. I then informed him that the driver was on his way back to the store to get the 2nd order.

Shortly after a woman called me telling me there was nothing she could do, and that she couldn't pay the driver for a second trip, and so I should sort things out with Chipotle. I don't know how it's my fault that a driver forgot to pick up my order.

I need refund for this order. It was at the Chipotle, SC 109 500 Westgate Drive Brockton, MA 02301

Feb

Posted by Syndy B

on 2/16/20 at 3:40PM

Snellville, Georgia location. I need a refund. Mobile order at 4:44. Estimated pickup time 5:00. At 5:00, order is still not ready. 5:26, food is finally ready. It's not rocket science. The food is already hot and made. Why would it take so long for an order to be put together? Furthermore, why would you wait until I come in the store to then tart making an order. The point of a mobile order is because I didn't have time to sit around and wait. Employees are slow and incompetent. And this isn't the first time the wait time has been ridiculous or that the service has been subpar. Completely dissatisfied.

Feb

Posted by Displeased Customer

on 2/6/20 at 6:05PM

Dead end loop to try and reach customer service for an order cancellation. Deleting the app and I definitely won't be buying Chipotle for a long time. First the serving sizes have been getting smaller and smaller so we switched to buying salads b/c you get more food. We always order chips to eat our salad with and the serving sizes on those have been so inconsistent, we asked what the difference was and where told "regular is 4oz, large is 6oz." Out of curiosity I came home and finally decided to weight the chips and my large order was 4.4oz which actually had more than the last couple of orders I've had. One regular use to be enough for one person now we pay more. 85 cents difference isn't that much, until you take into consideration that I'm eating this at least 5 days a week and we double order for 2. Add in all the other orders placed throughout the day, and you are stealing a lot of money from your customers. Not to mention the scraps of meat instead of a real portion many times. Customers should be told when you run out of ingredients instead of putting scraps in our meals.

Feb

Posted by Brywill32606

on 2/6/20 at 12:27PM

There are 3 in our office, we decided to order online. When we went to pickup the order the power to the local Chipotle was out, I was told I needed to go online and request a refund due to power outage. Where is there a place to ask for a refund? We placed an order for 3 meals and I also wanted to use my birthday chips and guac rewards....some birthday... not only did I not get my order but my card has been hit for $23.54. I need a call back!!! Order date 2/6/2020 Pickup time was for 12:45pm Location:2225 NW 13 street Suite 100 Gainesville, FL 32609

Feb

Posted by Elise

on 2/6/20 at 11:04AM

My daughter ordered online which was a big mistake. She order a salad when she went to pick it up there was not lettuce. She called and went back they remade it screwed it up again. I then called for refund I was told go online and get refund. Went online and no way to request refund? Whats going on people.

Feb

Posted by Shelly

on 2/5/20 at 4:43AM

Impossible to get refund. Talk to us website is a deadend loop

Feb

Posted by kjones3529

on 2/2/20 at 6:58PM

Looking for a refund on chips. Went to get online order and I was not ready until 20 minutes past the pick up time. I had ordered chips but when my order was ready, they informed their chip fryer was broken and told me to contact chipotle on the website for a refund. This is the only way to contact for a refund that I have found.

Feb

Posted by Anonymous

on 2/1/20 at 4:04PM

I ordered Online from wrong restaurant, called canceled the order and the person I spoke with told me to go to the Chipotle website , Contact Support to get a refund. ContAct Support took me nowhere. Homeowners I get my money refunded?

Jan

Posted by Anonymous

on 1/31/20 at 9:31AM

We placed an order and paid for it only to find out their grill is not working I need a refund

Jan

Posted by Jennifer

on 1/30/20 at 4:29PM

I ordered online to pick my food up at 5:25. It was already paid for of course, only to find that when I got there, there was a power outage and no order.

Jan

Posted by Anonymous

on 1/30/20 at 3:07PM

I ordered online to pick up my food in a few minutes but as soon as I got there the power went out so they couldn't give me the food I ordered but I had already paid online, so I need a refund.

Jan

Posted by jack

on 1/29/20 at 6:49PM

Yesterday i went to my local chipotle and spent $15.53 (receipt attached below), but i was charged $25.26 to my bank account (attached below). this is unacceptable, and i do not understand how this occurred.

Jan

Posted by KissMyYaz81

on 1/28/20 at 12:04AM

I ordered a 1/2 carnitas 1/2 chicken burrito bowl via your app and received hardly any chicken (it was mostly scraps) and no carnitas at all. The bowl was pretty skimpy.

Jan

Posted by Annoyed

on 1/26/20 at 2:43PM

I need a refund for a burrito that I ordered online for delivery. The employees at my local store told me to ask for a refund here. I ordered the burrito but the store said they were out of tortillas and asked if I wanted a bowl instead, which I did not. They then told me to walk to the store to get a refund, and when I walked all the way there, they told me that I walked over there for nothing and that I would need to get an online refund. I'm really annoyed and I better get my refund.

Jan

Posted by Aaron

on 1/25/20 at 8:58PM

Hi, I would like a refund because I was not able to receive a meal I paid for online. I checked in at the Chipotle nearest to me for my phone order and waited 20 minutes before someone told me my order was not sent to that location. Don't know where it was sent but I was not able to spend any more time waiting to reorder. The gentlemen there told me that in order to get refunded I would have to contact here.

Jan

Posted by Bella

on 1/17/20 at 6:11PM

Hello, I was told I could write through here in order to get a refund. I mostly border through the chipotle app and DoorDash but my my bowl of food always comes half empty no matter if I ask for extra toppings it always comes half empty. I'm spending $19 with fees and taxes how is it possible to get a half empty bowl every time. I've contacted the store about this issue on several occasions but Thais problem continues.

Jan

Posted by Sergeant

on 1/14/20 at 11:12AM

Never again .. order from wrong place and can't get in touch with anybody to get my money back.. this place sucks ass

Jan

Posted by Gaurav

on 1/11/20 at 10:17PM

Hate it that everytime that these guys are out of guac..i just got 2 veggie burritos and half way in the making they said they are out of guac..this happened many times and make me hate chipotle now..the only reason i get veggie bowl because it tastes better with guac..i have been wasting money on this and not a happy customer anymore...

Jan

Posted by Spunkypunker

on 1/11/20 at 2:15PM

Recieved brown guacamole on my bowl and when I got to the store I was unaware they made it "easier" to pick up online orders. My food wasn't ready when I got there and I was a half hour late. They said they lost my receipt and needed to pr7bt a new one, apparently no one there knows how to. I told the kid my name because NO ONE was making my order...turns out it was on the shelf the whole time! Thanks for the chewy chips and wicked old guacamole. I'd like a refund.

Jan

Posted by Katmo

on 1/10/20 at 2:53PM

I was charged 3 times yesterday trying to order through the mobile app. Never got the email confirmation for the one order either. Ca't get a hold of anyone at customer service. I submitted a request through the site for this and still nothing back. I called the store who said if I do not hear back by Monday to come in and they will try to refund me the money. Now I'm completely broke until next week. Thank a lot chipotle. Never going there again and will let everyone know.

Jan

Posted by Damoni13

on 1/10/20 at 1:10PM

I tried ordering chipotle over the mobile app and it wasnt working so i tried multiple times thinking that the app was being stupid. So the last time i tried it declined my card saying my account was empty. when i went to check my account and there are 7 transactions of 20.22 on my account that has not be refunded back to the account. so now im out 144 dollars and the customer service is almost non-existent .

Jan

Posted by ChesGreene

on 1/10/20 at 8:30AM

I ordered yesterday through the app and I got an error so the order did not process, but I was charged 3 times. Meaning I triple paid for a meal that wasnt even ordered. I'm out $30 and I am not happy and would like a refund of my money. I've been trying to get up with someone since the incident happened yesterday around lunch time. I will not be going to Chipotle(and I will inform my friends and family) until this is resolved and I am refunded.

Jan

Posted by kellangiggles123

on 1/9/20 at 12:53PM

Was triple charged on my mobile order. Did not realise until after I picked up my order. Called the store, they said they can't do anything, you have to contact corporate, but there's no way to contact them. So I am out $40 because of this restaurant's error. I am a loyal customer who ate there once a week but I believe we will be ordering our food elsewhere after this theft of overcharge.

Jan

Posted by Why chipotle, why

on 1/8/20 at 11:50AM

My wife ordered a meal last night night for my over the phone, but to the wrong location, accidentally. I called immediately and asked them to cancel and refund my order. He said "I'll cancel your order" and hung up. I had to call back a second time and ask how my money would be returned, the same employee says, "go online and make a dispute" then proceeded to hang up again. I love chipotle, so i was understandably heartbroken. I've made my dispute but have not been contacted by anyone.

Jan

Posted by Michelle

on 1/6/20 at 12:26PM

I placed An order in error but called the store to cancel. They had not made it yet so it was ok. I need refund for this order. Then I ordered directly after that at the correct location, only for my son to pick up the food and discover that they had NO RICE. At a Chipotle!! I need THIS one refunded as that is ridiculous for a restaurant that's main ingredient is rice!! Please contact me!!!

Jan

Posted by AF87

on 1/3/20 at 12:45PM

I just ordered a vegetarian bowl, like i have many times in the past. I've always been satisfied. i found a medium-sized chicken piece after being very clear that i wanted a vegetarian option. i had to throw out the meal only after a few bites. very upsetting. please advise.

Jan

Posted by Ummmmm

on 1/2/20 at 5:39PM

I order lunch from the app and I clicked on delivery and it switched it back to pick up and I was at work and I don't drive!! I called every number in which they told to call back to the store that I placed my order and they told me, to on chipotle.com and to cancel my order in order high there is no such thing! I called the store back and they told me that they couldn't cancel my order( they took the money off my card) and tried calling the store back and nobody is answering the phone.....

Jan

Posted by Anonymous

on 1/1/20 at 10:22AM

My husband and I ordered online for pick up and the store closed in the middle of the day but did not let us know. We want our refund because its BS that you don't let people know and then they pay for food and can't get it. Worst customer service ever.

Dec

Posted by Sue

on 12/31/19 at 9:40AM

My daughter and I ordered 3 items, bowl burrito, steak burrito and chicken burrito. Chicken was way too salty and appeared to be over cooked. This is first time to be unhappy with a meal from this Chipotle.

Dec

Posted by Ambjm

on 12/28/19 at 3:12PM

Last night my boyfriend and I ordered delivery from Chipotle. I had ordered guacamole on a burrito bowl as usual but this time something was off. The guacamole was brown not just the top layer but throughout the whole thing! It was disgusting, what kind of employee thinks that is acceptable.

Dec

Posted by Martin12

on 12/24/19 at 11:14AM

I ordered from door dash chipotle and my order was late and they ordered 2 of the Same items in want my refund I'll give you the food back

Dec

Posted by angelisax3

on 12/23/19 at 12:49PM

Ordered delivery from mobile app. Delivery status says "looking for driver" but order should have been delivered 30 minutes ago!

Dec

Posted by Ana

on 12/23/19 at 11:43AM

Was charged twice for my food online order went to store they didnt want to refuse to refund me my money for my orders and my food was cold smh this is crazy I just wanted to eat I was hungry and now I'm pissed I also spoke to the manager his name is jose he told me to contact you

Dec

Posted by Abigail

on 12/18/19 at 9:31PM

I order chipotle on the app frequently because NORMALLY it is correct and very fast and easy. But on Monday, December 16th, 2019 I ordered my normal extra chicken bowl togo and when I get home there wasn't any sour cream in it. I was very unhappy. I don't believe I will be ordering on the app anytime soon.

Dec

Posted by Build your own

on 12/18/19 at 6:35PM

I have an issue with the way you people have your kids meal. It is not explanatory at all. Why do I have to pay for guacamole and two sides if I'm paying $4.95. So what is the 4.95 that i paid for?? I am highly dissatisfied and not pleased. You people need to expantiate clearly on the screen. It was written as if you get a choice of two sides, guac, quesadilla or tacos... I ended up paying $8.27 for a kid's meal that was listed as $4.95 on the screen. That's ridiculous.

Dec

Posted by Carter Harbaugh

on 12/17/19 at 2:30PM

I thought I ordered to the Parker and Santa Fe store, but I check after they said they didn't have my order and it was put in for the 119th store. I called the 119th store they canceled it for me and said I could get. A full refund here.

Dec

Posted by Jennfier

on 12/14/19 at 5:39PM

Ordered a pick up order and clicked on one location however the location changed sometime during the order and I did not realize until the end of the order so I called to cancel and was told I need to contact customer support for a refund. I am requesting a full refund

Dec

Posted by TRACY

on 12/13/19 at 5:04PM

I ordered online and I didn't change my location. So I canceled the order for that location and told by the manager that I had to request a refund from customer service to get my money back for my mistake.

Dec

Posted by Anonymous

on 12/13/19 at 12:19PM

Made a online purchase to pick up at the Euclid (uptown)location to find out that my orders was not completed after walking up there the grill was down would like a full refund

Dec

Posted by Apollo

on 12/9/19 at 11:00AM

Worst ever bowls bought to go last night. The veggie bowl was missing the black beans, and the guacamole was brown and crusty from the bottom of the container and hardly any. The chicken bowl had hardly any chicken on it and was also missing the beans that were supposed to be on there. All the toppings were very stingy. Didn't want to make the 20 minute drive to go back to correct the orders. Please refund for 2 bowls.

Dec

Posted by Nate

on 12/8/19 at 7:22PM

I just recently bought a steak bowl through the app and was waiting patently in the restaurant for my food. When they put the bad on the shelf my heart dropped when my name was on a big bag of food that had my order times 4. I quickly spoke to the manager to tell them I only order one bowl and she told me that their was nothing they could do on their end, how she did tell me where to go in order to get a refund for the app glitch. She was super cool about the whole thing. I only want a refund for the extra 3 bowls that were mistakenly ordered and given back.

Dec

Posted by Anonymous

on 12/1/19 at 3:49PM

Oak street Westborough chipotle did not honor my online canceled order with a receipt. My receipt date Nov 20 2019 6:00 PM.
Very disappointed by the service provided by the manager on duty 5:40 PM Dec 01 2019.

Nov

Posted by Anonymous

on 11/30/19 at 3:42PM

Cant get no one to answer the phone or get a refund for order placed at the wrong place

Nov

Posted by Debbie

on 11/30/19 at 2:06PM

The rice was completely Raw the manager had said call 1 800 Chipotle for a refund and so that's what I'm trying to do unfortunately it hung up on me...

Nov

Posted by Elisa Knott

on 11/30/19 at 9:43AM

I ordered Chipotle the website when I got my order my chicken was burnt so I threw my bowl away I am very disappointed can you refund me my money back please I love Chipotle

Nov

Posted by Kelli

on 11/26/19 at 2:18PM

Today I ordered a Carne Assad bowel she put so little meat I ask for a little more and moved me down the line the gentleman that rung me up was so rude saying I'm sorry you misunderstood you must pay extra I said that was fine then he added oh wait it's going to be even more you have guacamole on it I ask for a small bag of chips I didn't get then I had to pay for them on another ticket once I got to the table the beans and rice was cold and the meat was cook way to long it was like eating a baseball glove when you go to a fast food place and pay $18.91 plus chips you want it to be able to eat I hope you train the cooks on how to cook steak

Nov

Posted by edie

on 11/24/19 at 5:09PM

i ordered chipotle delivery my sons food was missing called the restaurant spoke to manager who said its their fault they forgot it but they couldn't send driver out again I had to go pick it up told them I ordered delivery and paid for delivery for a reason. he said there is nothing much he can do to go online and file a refund which made me have to make my son a grilled cheese coz that was his dinner. I was very disappointed especially i paid for delivery and they admitted it was their mistake

Nov

Posted by A

on 11/22/19 at 3:10AM

I ordered from Chipotle delivery. I got a call from the delivery person on arrival to the location saying Chipotle was completely out of rice. I asked for the order to be cancelled. He said it would be but I was still charged for the entire order.

Nov

Posted by Sam

on 11/18/19 at 1:24PM

I had ants in my chipotle chips bag. I have a picture to prove it.

Nov

Posted by Dontizzy

on 11/17/19 at 7:20PM

I need a refund for my food because they gave me a little bit of food in my bowls that I Order

Nov

Posted by Anonymous

on 11/17/19 at 7:18PM

I just ordered from chipotle and they gave me a little bit of food in the bowls and gave my cousin a lot of beans when we asked for no beans

Nov

Posted by HAELIE L

on 11/14/19 at 12:25PM

I Need A Refund Because I Never Received My Food!!!!

Oct

Posted by Robert R

on 10/31/19 at 3:54PM

Same complaint as other reviewers. What's the use of having a customer service phone no. if there is no way of connecting with them. The system respond stating that there are no available agents to take the call then hang up on you.
I ordered via the App as usual. The order went to a different location. I immediately called and canceled then placed a similar order at the right location. Of course I was told to call the Corporate office for refund where no one will take the call. What a shame losing a regular customer because of company inefficient procedure. Anyway I disputed the charge with the Credit card company with a much more efficient service

Oct

Posted by Ilya

on 10/22/19 at 10:11AM

I paid for delivery 17 dollars.They cancelled order.But money still not back.When they will back on my bank account?

Oct

Posted by Shaniyah

on 10/19/19 at 4:59PM

Refund request- was over charged on my order. I orders a burrito. Chicken taco, and 1 burrito bowl but was charged for 2 burrito bowls. I would like my refund please and thank you.

Oct

Posted by Anonymous

on 10/9/19 at 2:03PM

I send my order to the wrong location and never picked it up. I reordered at the location I was at and paid again. They told me contact customer service for a refund. I contact them twice asking for a refund and haven't heard back. I'm still waiting for my refund.

Oct

Posted by Anonymous

on 10/8/19 at 8:52AM

I sent my order to the wrong chipotle and I can't go back to get it from the other store. Can I just get the order cancelled and a refund

Oct

Posted by Rebecca L

on 10/7/19 at 1:17PM

Ordered online and haven't received my food it's 30 mins late. So I want to cancel my order and I want a refund.

Oct

Posted by Christa

on 10/5/19 at 3:27PM

Please contact me regarding a refund of money for food I never received. I ordered online to pick up in store and received a call from manager saying they ran out of rice so I cancelled my order and they told me to contact you for my refund that they couldn't do it. I ordered a bowl carne asada. Order placed 5:30pm today exactly 1 hour ago

Oct

Posted by Anonymous

on 10/4/19 at 4:33PM

I was very unimpressed by the customer service here. They would not give me my money back after charging me for everything twice. This is against the law and completely stealing.

Oct

Posted by Heba

on 10/3/19 at 10:57AM

I need a refund because my goods never showed up!

Oct

Posted by Anonymous

on 10/3/19 at 9:21AM

My name is Sherry me and some coworkers oder food from your restaurant through Grub Hub it was 2 chicken buritos they were discussing i spent 36 dollars that's alot of money to be wasted it will be greatly appreciated if someone contact me back soon as possible if I have not heard from you all or someone I will take it further.

Sep

Posted by Nelly

on 9/28/19 at 9:18PM

You guys need to take matters into your own hands and not tolerate this injustice. File a fraud claim through your credit card. This happened to me twice this week. I was very patient on the first one. The second one I pulled out my phone and started streaming live to Facebook. When asked to stop filming I exited the building and stood outside on a sidewalk streaming live while informing all entering customers of what was going on. It took 90 min. But I got my order.

Sep

Posted by av

on 9/13/19 at 10:50AM

same experience order routed to the wrong store,called the store, they said they could not help..(odd)? I had to go to there portal, so far its been a few days, and nothing...they wont even confirm the email been recieved ...i am a restaurant manager and this is not good, not communicating with your customers, hiding behind this portal, guys its not about the money its your indifference to your customers ....customers want to feel that Chipotle listens if there is a problem or maybe a suggestion..i lost 27 bucks, but in the end its peanuts compared to what i would of spent..

Sep

Posted by Angie B

on 9/11/19 at 2:49PM

It is frustrating trying to get a refund from a company you can not even talk to a real live person. I will be deleting my app and I will not be returning. I dont even know if I will get my money back. The app sent my order to a store 2 miles away because of the locator not realizing I was sitting right by the one I was ordering at. I requested a call back but I am sure my $23 is gone.

Sep

Posted by Laura Sordillo

on 9/9/19 at 9:25AM

Refund request - I ordered at the wrong restaurant - went to east Brunswick and reordered and repaid
Order was at New Brunswick for a veggie bowl

Sep

Posted by LETY

on 9/6/19 at 12:30PM

ordered on line at 1030 ish am * doordash** was to pick up and bring order with in 15 minutes its 1228pm and still no order FOUND OUT THRU CONVERSATION THAT THE DOORDASH DRIVER CXLED MY ORDER!!!! . I called chipotle complained to mgr said chipotle does not give refunds anylonger at store must be done thru web portal. I also complaint about doordash apparently the driver cancelled my order . I was like WTF

Sep

Posted by Ashley

on 9/5/19 at 1:59PM

Hi I just got Chipotle today and I am lactose intolerant. I got my order and drove 20 minutes then to get to my class. When I got to class, I had the wrong order. I should have looked in the bag before I left but I didn't. I just wanted to let you know so that you can make everyone aware to be sure its the correct bag you are handing out. I was at the chipotle in Kent, Ohio 44243 zip code.
It just can be frustrating not getting your correct order and driving all the way home and you can't even eat it because of allergies.

Jul

Posted by Jdb

on 7/24/19 at 11:19AM

I ordered my food off the chipotle app and never received it. I called them and they said there internet went down and that they never received it. I just want to get a refund.

Jun

Posted by Kendall

on 6/16/19 at 4:42PM

Still waiting to hear back after 4 emails . I just need my refund it's very aggravating it takes y'all this long .. maybe have it where it can be done on app or at least change locations bc I pick one and it defaulted back to my saved one

Jun

Posted by Ash

on 6/6/19 at 1:22PM

I have yet to hear from the company. I sent an email no one has responded if this is there way of resolving an issue with customers then it sucks. All I want is my refund for an order I never received due to a wrong location mistake. I hate that this has happened because I was a loyal customer

Jun

Posted by Anonymous

on 6/2/19 at 8:28AM

i love chipotle and i always buy from this location at 1100 s hayes, pentagon city mall where i work, they have a new employee or at least someone i dont recognize, the first time i was charged extra steak, i left it alone, i went back another time and i got a chicken bowl with extra chicken, he charged me for a steak bowl + the extra steak, when i complained he said he was told it was steak and therefor he couldnt do anything. him and the manager on duty refused to give me a refund.

May

Posted by Ana

on 5/29/19 at 10:58AM

I made an online order of a rice bowl and a large chips. Minutes before my delivery I got a called saying that they don't have the chips and asking me if i would prefer the refund or a different food, I said refund and they say okay. I got the food, but I never got the refund from the chips. I called the restuarant and they told me to do the refund process online.

May

Posted by Anonymous

on 5/19/19 at 2:27PM

Looks like Chipotle doesnt issue refunds. Tried to call corporate but its like no one works there. I dont know how many requests i submitted at this point

May

Posted by SHUN

on 5/17/19 at 11:14AM

I placed an online order and it was delivered through door dash. First, the food was over 20 minutes late. The driver couldn't find the building. Second, I ordered a salad and asked for vinegar dressing and medium salsa on the salad neither was there. I also ordered tacos for a friend and they looked horrible. Hardly no food inside the tacos. This was the worse order from Chipotle ever. I called back to the store to make them aware of the situation and was told I could request for a refund through the app, which is not true. Called bk to the store to speak to manager again no answer after several attempts.

May

Posted by Giving Up

on 5/11/19 at 7:03AM

I have messaged twice to get a refund when they couldn't fulfill my online order, but no answer. The store should be able to just refund!! I assume I will never get the refund and therefore will never eat at a Chipotle again.

May

Posted by Quincy W

on 5/9/19 at 1:08PM

I double ordered my order from yesterday for Quincy I tried to cancel it it didn't cancel and it came off my card order 5921. My email is
[email protected]
.

Apr

Posted by Sturner97

on 4/18/19 at 5:30PM

Ordered several entrees with guacamole and the chipotle location called and said they ran out of guacamole. She told me to submit a request for a refund. The total was $46.24.

Apr

Posted by NJustmann

on 4/9/19 at 1:35PM

Need a refund for a Chipotle lunch order placed 4/8/19 that I had to cancel.

Apr

Posted by Jacob

on 4/1/19 at 1:16PM

I had ordered food through the app to pick up before work but ended up being called off that shift. I called and the order wasn't made but I have to submit this form for the 9.60

Mar

Posted by Anonymous

on 3/30/19 at 4:02PM

I placed an order for postmates and never was refunded for the meal that was never delivered.

Mar

Posted by Chrisee

on 3/24/19 at 9:38AM

I ordered online to pick up two burrito bowls today. One of my bowls was alright, the other literally had maybe a half a cup of food in there and was missing half the items. I couldn't even believe it. Total disappointment.

Mar

Posted by Heather L.

on 3/13/19 at 1:27PM

I made an order through the Chipotle app on my way home with groceries. I ended up ordering from the wrong store, the one closest to the grocery store rather than the one close to home. I only found out what happened when I drove to the home-Chipotle and by then I couldn't go back to the other Chipotle while carrying foods that needed to be refrigerated. I called the grocery-Chipotle to ask to cancel my order and I was hoping to cancel or refund the payment as well. ($32.41)

Mar

Posted by Neelie

on 3/12/19 at 4:50PM

I placed my order through Chipotle Website and went to pick it up they told me no order was found. I order it again at the store and 1/2 later the store calls me to tell me my order is ready. The manage Jewel informed me I have to submit a form for a refund now I have to sit and wait for $20.09 meanwhile they where quick to take my money when I first placed my order. Not a happy person

Mar

Posted by Anonymous

on 3/9/19 at 11:26AM

Request Refund Wrong Orders

Mar

Posted by Maslin Baker

on 3/1/19 at 7:45PM

I accidentally ordered chipotle from the wrong store and and already paid for it I called the chipotle and the person on the phone said they can't do anything and to call a 1800 number. I called that number and it said to go online. This is very irritating and needs to be fixed. I would like my $16.52.

Feb

Posted by Nothappy

on 2/25/19 at 1:49PM

On 2/24/19 my debit card was charged twice. I was told to call a 1-800 number which got me no where except to place an order for catering. After several calls to a different store, Lauren went out of her way to help me. You have to fill out a detailed form and upload your receipt and wait, and wait, and wait. Finally filed a complaint with my bank. The Chipotle in Waverly has the worst customer service ever.

Feb

Posted by MRM

on 2/20/19 at 4:49AM

I was charged twice for one bowl. The cashier had my order incorrect. Another cashier corrected her. I checked my bank account today and noticed I was charged twice. I would like to receive a refund for my orders for the inconvenience. I was charged $7.95 and $10.23. Please send me a refund.

Jan

Posted by Mary

on 1/26/19 at 7:02PM

I just ordered 2 salad bowls burrito bowl and a burrito and as soon as we opened each order a disgusting smell came out, we tasted it and it was worst. The beans were going bad and the only thing the manager said was to go online and request a refund. Thanks good and service.

Jan

Posted by keith

on 1/19/19 at 8:25PM

Made an oder through delivery and never received my order. I was told that I could get a refund for my money

Jan

Posted by Klassy76

on 1/19/19 at 2:10PM

I also got charged three because the girl
Said my card didn't go through but once I got down the street the 2 additional charges showed up. I went back to hVe those charges refunded but of course the girl didn't know how long it would take for me to get it back and honestly she didn't seem to care. I just need to know when I'll get my money back.

Jan

Posted by Anonymous

on 1/12/19 at 7:38PM

Hello
Chipotle charge twice , so I need a refund
My order was made under francesca

Jan

Posted by f chipotle

on 1/11/19 at 5:18PM

chipotle needs to fix their delivery. i'e ordered delivery twice now and both times my order has been completely wrong. Im beyond pissed and all they can say is to get a refund which isnt gonna fix my hunger but whatever

Jan

Posted by Very upset

on 1/9/19 at 8:31AM

I have sent to email requesting a refund on the "talk to us" section and no one has contacted me about my refund related to a mobile order.

Jan

Posted by Nene

on 1/6/19 at 10:26AM

I ordered food on the mobile app for the Midlothian va location. When I got there they didn't have chicken or steak and never called to tell me. So I left with no food but they still charged me and couldn't give me a refund.

Dec

Posted by Smitty

on 12/27/18 at 7:30PM

I ordered online and I order my burrito with LIGHT red and they completely drowned my burrito with the sauce to the point where I could not eat it. I was biting into straight sauce. This is ridiculous.

Dec

Posted by Shelly

on 12/20/18 at 2:09PM

I am beyond upset, i ordered lunch and dinner and had it delivered, but it wasn't it was delivered to someone else, i never got it, Eric the manager said I had to call to get refund and order new food. I said why is it that I have to do this when you messed up and i have nothing and I'm at work!!! I have NEVER had the worst service from any restaurant in my life.... just I'm sorry no refund unless i call 800#. But then there is no 800#

Nov

Posted by Diego

on 11/14/18 at 2:50PM

I ordered food by chipotle web page, but i didnt receive my food, when i called them back they told me that it was not their fault because they dont deliver and the company door dash say the same because i didnt order the food directly by its app. Who is the resposible to give me my money back?

Oct

Posted by Quinn Six

on 10/10/18 at 11:02AM

Ordered online, store was closed on arrival @12:00pm cause shortage of staff? and never received my food. Thieves! Should really have a better communications system with your online ordering system. Ridiculous I have to go through all this after you stole my money.

Oct

Posted by Kevin

on 10/5/18 at 7:36PM

I ordered online and to the wrong store, i called and canceled that order and reordered to the correct store. In the new order I got double chicken and barely got enough for one serving. This happens every time i do online ordering it's awful. I would like my money back for the first order that i canceled and a refund for the double chicken that was barely a single serving.

Oct

Posted by Riley

on 10/1/18 at 5:31PM

I ordered online and picked up my order, got home and found that they didn't put steak in my bowl. I had ordered chicken and steak double portions. I would like a refund on the double meat portion of my order. I hate paying over $3.00 more for something I didn't receive.

Aug

Posted by Miraya Lopez

on 8/30/18 at 4:14PM

i purchased two bowls from chipotle this evening. both of the bowls brown rice was crunchy... i'll assume it was underdone. the guacamole was browned as well as the lettuce.. extremely disappointed. i'd like a full refund.

Aug

Posted by Joeyfanek

on 8/23/18 at 3:47PM

I accidentally purchased an online order at the wrong location. I would like to get a refund of my money being that I called to cancel my order.

Aug

Posted by eyimusic

on 8/1/18 at 10:14AM

I ordered online to the wrong location and the manager Joseph from 6230 Rolling Rd,

West Springfield, VA 22152 (which was very nice and understanding) took my information and said The website will contact me through email. I just wanted to make sure.

Jul

Posted by Mikeaton

on 7/12/18 at 2:52PM

App changing store sucks, in the app make a set home store so that if your driving home it send it to the right store not a shady store near work that is not on the way home. I mean honestly that sucks

Jul

Posted by Matthew

on 7/10/18 at 3:21PM

I tried leaving the app and bought the food by mistake and i called the store and they stopped making the food and told me to go to their website to get a refund.

Jun

Posted by Taimecka

on 6/1/18 at 11:17AM

I would like a refund please for the chips and queso I didn't realize I ordered it when I had already added queso too my salad other then that my experience was great

May

Posted by GWIII

on 5/19/18 at 9:42AM

I recently made my usual online order for pickup, made payment. Only to find out the app GPS my location and switched stores without my noticing. I was unable to find any resolve thru your page here. The stores simply say, I need to call 1-800-Chipotle and all it refers me to is this site!

May

Posted by Blaqkwene

on 5/14/18 at 8:06PM

I prepaid for an online order on May 14th 2018 at 10:02pm. When I arrived at the restaurant to pick up my order, only part of the order was served. I did not receive the two bags of chips and two sides of guacamole I ordered. I was informed by the cashier, Cassie, that she was unable to refund me my money due to the order placed online. She instructed me to request my refund via www.chipolte.com/talktous. When I got to the website, it is not user friendly. Whether an order is placed online or in person, a direct manager should be present to handle matters such as these. This is very poor customer service and unacceptable. I would not recommend anyone to order online from this restaurant.

May

Posted by Heather

on 5/13/18 at 5:55PM

Placed an online order 5/13/2018. Sent my daughter into get it. We get home and realize that it's short so I call the Tussing store to get a refund and they tell me they can't do it I have to go online but have no idea where online I have to go. I tell the woman that as a store they should know this policy and she states shes just a team member. I request for a manager to call me back. If the store shorts an order they should have access to right the wrong instead of the customer having to jump through hoops. VERY poor customer service.

May

Posted by Anonymous

on 5/2/18 at 3:02PM

Made an order on the mobile app and accidentally put the wrong location. I called to cancel the order and they told me I needed to reach out to be refunded. Transaction total was $8.72.

Apr

Posted by LAURA

on 4/19/18 at 10:38AM

I Had Entered A Previous Comment On A Duplicated Order

The Order #s Are

Apr

Posted by LAURA

on 4/19/18 at 10:37AM

An Order Was Placed For One Veggie Burrito, 3 Tacos, & One Barbacoa Burrito Bowl.
Somehow This Order Was Duplicated And We Got An Additional 3 Tacos One Veggie Bowl And One Barbacoa Bowl.
However, The Credit Card Was Also Charged Duplicate.
I Need A Refund For One Set Of These Orders As We Did Not Intend To Duplicate Anything

Apr

Posted by Kalie Roberts

on 4/9/18 at 7:06AM

Needing a refund for an order I placed online but was unable to pick up. Did cancel the order an hour earlier to pick up.

Mar

Posted by Meemaw

on 3/28/18 at 4:39PM

My family and I placed internet orders on Saturday, March 24, 2018. My granddaughter and I went to pick up the orders. We placed separate orders and I waited outside because we had a child in the car. I went in after she did. I asked the cashier on duty if my order was ready and gave her my name, she said yes and walked away from the counter to fill the utensil counter. This was 30 minutes after the initial order was ready, I felt that was rude. The point in placing internet orders is to avoid the wait. I sent an email regarding this issue on 3/24/2018, but I never received a response. This was the Reynoldsburg Oh store on Fussing Rd

Feb

Posted by Anonymous

on 2/27/18 at 10:17AM

I Placed A Mobile Order And I Never Got My Refund I Even Contacted Customer Service Thsi Is Very Bad Customer Service To Just Take Our Money And Not Consider How The Business Is Running Thanks To Your Clients! I Want My Refund For Not Ever Picking Up An Order That Was Placed And Charged For.

Feb

Posted by David

on 2/15/18 at 11:44AM

I put in a order but did not pick it was at the wrong location

Jan

Posted by Trayveon Hamell

on 1/27/18 at 12:16PM

I ordered a burrito. I was charged for the burrito. The order was canceled before i could pick it up. I would like a refund

Jan

Posted by Molly Davis

on 1/9/18 at 7:02PM

We ordered to the wrong location so we called and canceled the order

Dec

Posted by Martha

on 12/6/17 at 4:18AM

Hello this is Martha, I had done a online order for two bowls around 6pm on 01/02/17, I told my boyfriend to pick my order up since I wasn't able to walk down to our local chipotle, he then told me he wasn't going to make it on time,I then called back for my refund and I was told I can't get my refund over the phone I was charge $18 and I didn't get my food.

Nov

Posted by Steven

on 11/17/17 at 1:04PM

I ordered online with my debit card and got charged 19.49. I go to pick up my food and was told that there online system is down, so I had to pay again. How do I get my 19.49 back from the online payment?

Nov

Posted by Chelle2464

on 11/2/17 at 2:33PM

I ordered online with my credit card . It kept saying an error and could not process my order . Now it is on my credit card and I was charged .

My son picked up the order and they told him to pay 16.00 but the online order worked so he should not have been charged . How do I get the 16.00 refunded ? I was overcharged .

This was at the severna park md location

Aug

Posted by Cece426

on 8/25/17 at 3:50PM

Hello this Carla weaver I was at chipotle 11452 Euclid ave, Cleveland Ohio and was very dissatisfied, my steak bowl and my chicken bowl white rice was not done at all it was extremely hard and crunchy.I tried calling several times and thy didn't answer.I couldn't go back I was at work. I never had this problem before, I'm very upset because I was hungry and really enjoy chipotle but with this service and chipotle not answering calls. Is not right.,I would like a refund or two more bowls my next visit. Thank you

Aug

Posted by Trublue

on 8/9/17 at 9:21AM

Made 1 online order at 12 pm for chipotle at the Polaris chipotle in Columbus Ohio. Got there at 12, they didn't even make it by the time I got there had to wait to get my order to be made. When they did make it, it was 12:10 and skimped out a lot on it. What's the point of using the app?

Jul

Posted by Nole229

on 7/21/17 at 5:49PM

Placed an order for a burrito, chips and a drink..The order was prepaid but when I went to pick up the order I was informed that they were out of chips but could not refund me for what I paid for them. Terrible system and will not be returning to this poorly run restaurant

Mar

Posted by Help

on 3/11/17 at 4:19PM

I can't find anyone to help me fix a mix up. I ordered on the app to the wrong address. I called the store and they said to call 800 Chipotle which I do and they say they are only for catering. They tell me to go online and "take to us" and there is nothing that matches up with my issue.

I ended up purchasing a second meal at the right location and just want a refund from the location I didn't pick my food up form.

Feb

Posted by Anonymous

on 2/2/17 at 11:23AM

Went to chiloltle today the rice was so salty we couldn't even eat it the worse we've ever had.

Sep

Posted by janet

on 9/1/16 at 5:20PM

Hi I ordered on my phone app today a chipotle bowel and it was very mushy (wet) and sloppy, they over did it with the sou creamand cheese and very little meat.....I was very disappointed, they even forgot my guacamole......