Canon Returns and Refunds

Doing E-Commerce With Canon

Items are sent back to Canon for many reasons, such as overstock balancing, miscellaneous returns from retailers, suspected misoperation, and a little bit of damage to the package.

Items that are reconditioned have to pass an extensive quality insurance inspection prior to being packaged for the last time and being sent out. Proper function and cosmetic inspections are done by skilled Canon technicians so that every reconditioned item meets operational specifications and stringent cosmetic standards that they have created.

Look through the Canon's online store of reconditioned items by clicking on the Refurbished Products link in the Special Offers area of the Canon Online Store homepage.

Order Support

Check Order Status and Tracking

To look at your order status and order details, click the Order Status link and put in your order number, last name, and the billing zip code.

If you have a Canon account, you can log into your Canon account to review the date and time that the order was made, order number and status, and total charges for orders made within the past two years.

By choosing an order number, you may look at what you ordered and the tracking numbers for the products that have been sent to you. The tracking number links directly to the shipping/tracking information on the Fed Ex website.

Emails About Your Order

After an order has been submitted, they communicate by email to keep their customers up to date on what is going on with their orders. Customers get updates at the email address that they used to make a Canon account or to place the order. Communication about the order could include, but it is not limited to:

• Order Receipt
• Back order Notification Email
• Shipping Confirmation
• Shipping Delays

Find Your Order Number

The order number, which a customer may need for status and for tracking their purchases, may be located in the following places:

• Order Receipt Page (when they finish placing the order)
• Order Status Update Emails
• Orders in Canon Account

Reordering Made Simple

If a customer already has a Canon account, this element makes it quicker and simple to buy authentic Canon Supplies and Accessories that they have bought before. They may maneuver to the Easy Reorder Page by signing onto their Canon account.

On the Easy Reorder page, they may look through a list of all items that they may have bought before. They can enter the value of every product that they have bought from the Canon Online Store from their Canon Account.

Put the amount of every product that you would like to buy again in the Reorder Field. To forever get rid of the product from the Easy Reorder process, click Remove.

To add a product to the list, they have to at first buy the product from the Canon Online Store while using their Canon account.

Click on "Add to Cart" to start the checkout process.

Special Offers and Promotions

The Canon Online Store makes it easy to use special offers, promotions, and discounts.

To use a promotional offer that needs a promotional code, find your promotion code in the email or pamphlet. Find the item that goes with the promotion and put it in your shopping cart.

On the shopping cart page, put in the promotion code in the box on the left side of the page and click "Submit." Their system will recognize the code and a "More Info" button will appear with information about the promotion.

All discounts and offers will appear in the shopping cart. There is a limit of one promotion code per transaction. If the customer has got more than one promotion code offer, they will have to make more than one order to use every offer.

For the latest discounts and offers, click on the Promotions link on the homepage.

Returns

The Canon Online Store will take for exchange or return, damaged items or products that have not been opened at the Canon Online Store, as long as it is within these exceptions and timelines: All products brought back to the Canon Online Store has to be in the packaging it came in and all the items that it came with (cables, manuals, etc.), accompanying the item and a copy of the invoice/packing slip has to be put in the package to qualify for exchange or return. The shipping and handling fees from the original order will not be given back to the customer, except if the item is determined by the Canon Online Store, with their sole discretion, to be not in good condition.

Exceptions to Return Policy

CD-ROMS that are not damaged and instruction manuals can be not exchanged or returned.

If a customer wants to return an item a custom-made set of items from Build Your Bundle, all bundle products have to be sent back all at the same time.

The costs of the shipping and handling will not be given back to the customer, except if the item is determined by the Canon Online Store, with their sole discretion, to be not in good condition.

Time Frame and Shipping Instructions for Returns/Exchanges

Every return and exchange has to have a Return Merchandise Authorization (RMA) number. To return or exchange broken or unopened items, customers have to get an RMA number within fourteen calendar days of the date that the order was delivered to the delivery address and send back the product to the Canon Online Store within the allotted time of the date the RMA number was given out by the Canon Online Store.

The Canon Online Store address may be located on the peel-off label on the packing slip. To obtain an RMA number for returns or exchanges, call the Canon Online Store toll-free at 1-800-385-2155, from 8:00am - Midnight ET, Monday through Friday, not including holidays.

The RMA number has to be plainly written on the exterior of the shipping package. They suggest that customers send product that they are sending back through Fed Ex, UPS, or another delivery company that gives out tracking information and insurance, due to the fact that the Canon Online Store will not be held accountable for returns that get misplaced or harmed while being shipped.

They will not take back any returns or exchanges after the return period is over. Customers need to look at their items Limited Warranty. Extended Service Plans are available for most hardware items. Please go to the Service and Support area of their website at: http://www.canontechsupport.com/ for more information.