Posted by Anonymous
Returned a comforter yesterday had no receipt. They took 7.00 off the price and gave me a gift card for the balance. 7.00?? I think that's a bit too much. Plus when I got home I found the receipt.which really upset me.
Burlington Coat Factory Returns and Refunds
Please find details regarding the return and refund policies for Burlington Coat Factory below. We encourage you to leave a comment regarding your experience requesting a return or refund from Burlington Coat Factory so others can benefit from what you learned.Burlington Coat Factory Return Policy
- You may return items you bought from a Burlington Coat Factory website in person within 30 days of your purchase.
- Shipping fees will not be refunded.
- If you are returning an item in person, please bring your packing slip and your personal ID card.
- Merchandise that has been used or removed from the package it came in at the time of purchase cannot be returned.
- You may not return any swimsuits or breast pump items you bought from Burlington Coat Factory.
- Store bought items cannot be returned to Burlington Coat Factory's website.
- Please use UPS or Fed Ex if you are mailing in your item. Burlington Coat Factory will not be liable for lost packages or shipping delays.
- Merchandise that Burlington Coat Factory buys from vendors in order to sell to customers generally cannot be returned to a store location.
- No Cash or Credit Card refunds will be granted in person.
See what others are saying about Burlington Coat Factory returns, refunds and exchanges
02
May
21
Apr
Posted by They’re great about returning th
I love shopping there and getting great deals however sometimes I overdo it and end up having to return some things that I thought would work out but ended up not working out . They're great about returning things even though I have opened up something and it was missing an item or it wasn't what my kid wanted they still gave me back my money this and many more reasons is why I will keep shopping there
22
Nov
Posted by Sarah
Be aware Burlington Shoppers-- DO NOT give your phone number when you check out. Loyalty thing is deceiving, they are tracking the times you return items. They rejected my return yesterday and I was giving a stupid number to call TRE. When I called, they just mentioned that I have a rejected return which I already know and that is why Iam calling to verify the reason. They said they are a third party and they have no other info! I checked my bank statements from Jan 2021 thru today, I have 14 times return for 10 and 30 dollars which is normal. Any retailers would accept $100+ returns. Now- Imagine if you do not leave a loyalty number , how would they figure out the max time you return- WHAT a lie. I need some one from a senior management at Burlington to contact me.
21
May
Posted by BB
Tried to return earring set to the store. I brought this at a discounted price with few pieces missing (that's why it was discounted). I misplaced the receipt but had given them the phone number and card I purchased with. They refused my return saying that there is no proof of purchase. I have previously worked in BCF to know that this cannot be the case. That means I am assuming one cannot return a discounted piece of jewelry or is it left to the whims of associate/store manager. Dissatisfied and disappointed.
12
Jan
Posted by DeadBloatedParrot
I recently bought several items of clothing at Burlington Coat Factory in Manchester New Hampshire. One of the items was a pair of Jambu water shoes. I bought my usual size without trying on. Got home and tried them on, they are too tight. I went back to the store and my return was declined. I couldn't even exchange them for the next size up which they didn't have anyways. Last Fall I was there and saw some fleece jackets that were too small for me and they didn't have the next size up in the store. I ordered 2 jackets online but they were too big so I brought to store for return, no problem. I don't even shop there often but I guess I made one return too many. Thank goodness I'm only out $19.00.
04
Dec
Posted by Foxy
I would like everyone to know please stay away from Burlington Coat Factory, do not order anything online because there is a 100% chance when your package becomes lost or stolen you will never ever get a refund back for lost goods..Their return policy is just the same due to these goods cannot be returned back to the location they ordered your goods from..Burlington Coat Factory and Fedex lost my package..Fedex left my package outside and it was stolen am out of $132.00 now neither Burlington Coat Factory or Fedex is responsible, so beware of these stores with their unfair inhumane practices.
28
Jul
24
Jun
16
Mar
Posted by Happy momma
I recently went to Burlington and spent about 378 dollars on babygirl clothes due to my 3rd pregnancy being a girl and I have to boys I had nothing...well come to find out the doctors were wrong and I am not having a girl....so I had to take all 378 dollars worth of baby girls clothes back to the store with the tags still on and receipt and luckily withing the 30 day limit and they were kind enough about the situation and gave me no problem doing the return which was about 130 items of clothing I was kinda scared after reading all the post about them but am here to say that they truly came thru for me and am very satisfied
03
Jan
16
Nov
Posted by Drivesho
I bought items that were the wrong size for my adult son he never wore them but he did remove the tags the items cost me over $ 100 .I was told by the cashier that he had to check with the manager if they can refund the money .the the came and said they would have to get the store mgr and he said they Wil not refund on the items because the tags had been removed . my rateing for them is - 5 stars . I will NEVER shop there again they have got more then enough of my money .
10
Oct
20
Sep
Posted by Missy
My father went to Berlington at 8955 Apollo Way Downey,Ca and went to Return a suit with the Reciet no tags and my Dad told the Cashier That and the Manager came and looked at the reciet only not tge suit and said No i wanna know why on their on Reciets it says on the back with ID Licence and Reciet can get full refund back it does not day anything abour tags on merchandise and reciet. I Think Chris and the cashier did not do tgeir job right. So i called the Manager Christina C. and told her my Dad is returning a suit that he didnt wear to a funneral and she said bring it back Tommorow so she can look at the tags inside the clothing to see if they match the reciet and shell do the Return i hope this is ture Tommorow and she keep telling me Chris would never treat a customer like that i thought i was the customer spending our money for this company will find out on 9/21/2018 i hope you keep your word Christina C.
17
Jul
Posted by Anonymous
I attempted to return a couple of items WITH MY RECEIPT and WITHIN THE 30 DAY LIMIT and my return was declined!!!! How embarrassing. The cashier nor the manager of the store could figure out what happened as I was within the time limit and had all my receipts. They suggested that I call the number on the rejection slip which the register produced. I called the number and was told I would have to wait 60 MONTHS before I could return my items and I was informed of this when I bought the items. I checked my receipts and NOWHERE did it state this policy; however, the gentleman on the phone said I was informed. I am thoroughly disgusted with this store and will never shop there again. CUSTOMERS BEWARE........
27
Dec
Posted by lucy
Just received my Christmas present coat. Is gorgeous BUT sent the wrong size. I ordered the correct size, the packing slip has the correct size, but whoever packed it packed the wrong size. So am I seriously responsible for return shipping too? Am anxious to see how Burlington handles this considering it was their error, not mine.
12
Nov
Posted by Jimbwork
I bought a winter coat at Burlington in Sterling, VA and attempted to return it. However, the nice lady behind the counter told me that I could not get a refund to my credit card, just a store credit. She said that there is no expiration date abd that it is still my money. Technically speaking, it is now Burlingtons money on a store credit because I am now obliged to spend it there. The next time I want something, I will go to amazon instead for any future purchases after I use the store credit.
27
Oct
Posted by Bianca Coronado
I went to Burlington today and was really disappointed I wanted to return or should I say exchange some shirts I had got my cousin for her bday well comes out to they didn't fit her but didn't think I would need the recite anymore so me I throw it or I don't remember what I did with it and didn't bother to give them a number at the end of the purchase cause my two month old was going crazy and my 2 year old was also going crazy and just wanted to hurry and get out of the store. Well my point is they didn't let me exchange it or even get a gift card cause I didn't have the reciiept and it was over $25 dollars by a few dollars it came out to $29 something.. I've been been going to Burlington for a very very long time specially for baby stuff and never had a problem with returning anything but I don't know what was up this lady ass she didn't wanna help me and I did read the policy on returns and it never said a amount I can't go over look on the cameras this month you'll see me purchasing it and that's your reciept
06
Aug
Posted by Anonymous
The waldorf store in Maryland has a return policy right on the counter that requires a reciept to return items. Yet the management and the employees will only take a return it all the tags are in everything.
As a rule of sanitation, I dont wear clothing until the chemicals are washed off of them and sometimes cheap clothing or poorly made clothing will fall apart on the first wash but you cant wash clothes with tags on them! Or the seems come out upon trying them on.
Either way, the employees need to adhere to the written policy at the store.
14
May
Posted by andy
Store 533 kay is I guess the manager on duty as I try to return items that where purchased for me by a friend I have several different people come to register bc none of them no how to do a return with out a receipt... then they get kayak up there who says that cents the price of some where ripped off meaning just the bottom of the tag where it says how much it was ( these items are gifts so u don't won't the price on them )so cents it do sent have the bottom of the tag an no recipe she says I can't return nothing with out a receipt. ...??? So nothing can be returned in this store with out a receipt? ?? So what should u not buy gifts from Burlington bc if the person wants to return they can't. ...????
25
Feb
19
Feb
Posted by NeverAgain
I ordered a black leather jacket online and received a green puffy bomber styled jacket instead. My trip I ordered it for is coming up and I didn't want to deal with the hassle of shipping it back. It took 5 people at the store to figure out how to give me the refund and then I found out they are only refunding me the price of the jacket. If I want back the cost of shipping I have to contact them online. I still haven't seen the credit for the return show up on my credit card but I'm hoping it does by Monday.
26
Dec
Posted by Anonymous
I've never had a bad experience at Burlington.
I'm trying to find out if they have a price adjustment
policy. I bought a beautiful faux fur coat in person and barely 9 days later it's $30 off and
I believe a price adjustment refund is due as many
Stores such as GAP and Old Navy do similar.
I did buy a pair of boots, $20, just little boots which I wore one day and the zipper won't stay up.
Since I've worn them I guess I can't return them.
I wore them around the house first with tags on,
it wasn't until the next day out the zipper kept falling down. I guess that may be unrefundable/store credit?
However, I think the price adjustment is just.
I submitted to them and have yet to hear a
response, but it's only been a day and I have hope.
23
Nov
Posted by DontReturnIt
Burlington Coat Factory knows there are many con artist out here. They wear the shoes and bring them back, wear the clothes bring them back. You can't keep a cost for 30 days and return it. They can't sell it. Ladies try it on at the store. When I try it on at home, I leave the tags on. I never take them off. And I sure dont wear the items and try to return them. Im hapoy they are bevoming more aware of chronic return artist.
28
Dec
23
Nov
Posted by tee
I have been shopping for years at this store and now I am not pleased at this present time. I never knew the policy for the store It is not ever been told to me by the cashier at the time of the check out.Forever 21 store tells you each and every time you check out from there cashier they explain their policy to you. My issue is that I want to return items But Burlington will not give you your money back only store credit. That is not fair to the customer when they do not want store credit.The customer should be told up front by the cashier the policy so they would know if this store is where they want to shop.Because I was not aware of this policy and I do not want store credit I will never shop here again.I will also write on my face book page so people will be aware and also will let people know I spoke to a supervisor and the were no help at all.
23
Nov
Posted by Minnesotaman
I purchased a winter coat for my mother who is elderly and don't get out much
I paid 100.00 cash and the coat was to big for her and needed it returned since it was a little over 30 Days they would NOT give cash back even though I had receipt and all the tags so I was forced to find something there not happy I will NEVER buy anything from that store again with Christmas coming you wopuld think they would be happy to givce you cash as long as you paid cash and have the receipt.
Just rember a HAPPY customer comes back a DISAPPOINTED customer tells friends who tells there friends and bad business gets around fast.
31
Oct
Posted by connie
I am so upset with them I put stuff on layaway have been paying faithfully but when I first got layaway there they told me that when I made payments or when I got my stuff that it would be price check to see if anything had went down in price and I would get that so when I went there to pay I did not get that they told me that somebody did not tell me the truth like his dad help me over $100 later no so my family and all my friends that shop there every year and put stuff on layaway we will not be shopping there any longer
07
Jun
Posted by mone
My family and i use to shop at burlington all the time for years, until I had to return items,after Christmas
We received present we didn't like they had the Burlington tag on then still, we didn't have the receipt, when I went to exchange them, they said I couldn't because I had no receipt, that they had a new police, I explain they were Christmas gifts they said no. I ask for the manager, she was rude and straight out said No.
So I'm stuck with items I don't need nor want. I rather shop at a yard sail, then go to burlington ever again.
30
Apr
Posted by Alicia
I had my baby registry at Burlington. Had my baby shower this weekend and received many double/triple of the same item plus stuff I didn't even have on my registry. I went Tuesday to return some items. No receipt or gift receipts were given to me. No problem, they gave me a store credit. I was okay with this since I still had a few things I needed for our newest addition. Returned 11 items.
I went back the next day because I found a few more things in our boxes that I didn't need. I went back to return the 4 items. She started the transaction and I had mentioned that I was going to do some shopping. She said oh go do your shopping and come back up. We will do it all together.
When I went back up, my return was not approved. I received a print out stated I was no longer allowed to return items are Burlington without a receipt. Really? I have only returned at Burlington 1 time (the day before).
I called the TRE department who is responsible for the declining of my return. The guy was not helpful and was very rude as were all the cashiers at the store.
I called Corporate and of course they were useless. Nothing they can do. I will not be shopping at Burlington ever again.
16
Apr
05
Apr
24
Mar
Posted by mad customer
This company is nothing but unsatisfactory my dad bought me a pair of boots for christmas from burlington cheap factory within a week the bottoms fell off the soles of them so my dad gave me the recepit to exchange them. Took them back the lady refused to take them so my father took them and exchanged them and got me a new pair and of course got me thw wrong size so here we go again with burlington cheap factory have not wore this pair not once and they refused to exchange them so needless to say we will be having a word with corporation i advise that you all do the same so maybe their rude cashers will learn a lesson.
03
Oct
12
Sep
Posted by Jesus Girl
I was a customer over 15 years, and sometimes when I shop I would misplace my receipts. So a few days ago I went to the store but I left my receipt in the car, I ask the cashier to return the time, she did but when I look at my receipt I noticed that the item was mark down. I said to her please take it off the receipt, I will take it home and give it to someone. She cancel the entire sale and told me to go to another register, when she did that the other cashier said that she could not return the item because the computer is preventing her from doing so. I went to my car go my receipt return the items. After that I went to all the store where I had layaway and cancel all my layaway. I will be shopping elsewhere. Goodbye Burlington Coat factory, you have lost a customer who have been shoping for over 15+ years.
05
Nov
Posted by rp1229
... because of all this nonsense service. Experience: I bought a coat and showed them coupon on my phone.... some cases). I asked if I can bring the coat and paper coupon back for price adjustment... asked another employee (seemed to me like store manager) about the same and I got the same ... can just process return and rerun the transaction using coupon. I went the next day and customer service (rude/dirty) ... Rude cashier snatched the coat from nicer cashier and said its store policy (as if she ... Buying is never fun in such an environment and spending hundreds on coats from Burlington seems wasted....
31
Oct
Posted by Anonymous
... get better people that know what they are doing in your Covington store. I had a manager tell me she would be ... over. There were 3 other cashiers in the front and the store wasn't busy maybe 2 customers. Finally after waiting ... 15 mintues Beverly came over and processed to help me. I had an exchange that needed to be done before gettting to the layway. I thought I had the right ... away to go help another customer. She never returns back. It took 30 mintues to get a young ...
16
Sep
Posted by missmarch
... exchange with tags and reciept and they said I bought scrubs not jeans. I told them this is exactly what I bought and it was on clearence. They would not exchange or refund anything, telling me I am bringing broken jeans to them that I didn't buy. The tags were attached, everything and they still wouldn't do anything. Burlington Coat Factory is unfair, selling crappy products and falsely accuse everyone when a exchange or refund needed.
16
Nov
Posted by Anonymous
...check was denied even though I had got paid the day before so don't know why. She then... was taking forever. I thought it would be easy to make a payment. At that point I wanted to just say forget the coat but I know I can't return it. I should have just used my ATM to pay it all and get it out since I was so upset why it was taking so long to apply a payment. After people were standing in line for a...won't come". I have bought items before at Burlington and have never had an experience like this... and never go to that store again but like I say I couldn't return it without a charge so guess I'...