Posted by Anonymous
I bought the Brookstone LIMITLESS 2 in 1 true wireless earbuds & portable speaker. However, when I charged it, the earbuds did not work! I like a replacement for the one I bought.
I cancelled my order within the hour they still shipped, because it was a third party site. I am surprised they don't come with a return address sticker. Why should I have to pay shipping. I did order an upgrade. I cancelled the 1st order. Had I of been home when they delivered it I would have refused shipment.
I ordered a ping pong robot after reading their "Easy Return" page on their Web site. The robot was defective and would shoot all balls off the table. There was nothing "Easy" about their return policy. I took it to a BrookStone store but they refused to take it back saying they didn't know what to do with it. In direct opposite of what the Web site says. Called the customer care center and they insisted that I was responsible for packaging and sending it back, including the shipping before they could refund the money. When I tried to draw the operator's attention to their Web statement, she hang up. Unbelievable and extremely rude to a customer. Please stay away from this store, specially for online purchases.
I ordered several of Brookstone's 'Cool It Fans' to take on my trip to China ( very hot / humid in July). As time came closer to departure, the fans had not arrived. I e-mailed Brookstone my concerns & they sent out, by express ,my order, so I would have it in time for my trip. WOW !! All they asked was that I would mail back the original order when I returned. The fans were great, but the customer service was absolutely incredible !! Where have you had that level of concern & efficiency anywhere in the last 30 years ? Nowhere .I'm their customer for life . Renewed my faith in the business world.
For Christmas I gave my beer loving husband the FIZZICS for $169.99. Totally bummed when it made the beer flat completely opposite of what the description said it would do. Needless to say tomorrow 12/26/15 I will be calling customer service and sending this product back to them.
We ordered an Ollie for our son for Christmas. We just opened the box and inside were headphones. Our receipt says we purchased an Ollie. Now we are told we have to pay to return this item and get the correct one. HOW IS THIS GOOD CUSTOMER SERVICE?????? It was YOUR MISTAKE. We will never order from you again and will tell all our friends about this experience.
I had a bad experience with Brookstone ..I recently bought something there brought it home.. Opened up the item and it did not work went straight back in the Brookstone with the receipt to return it The employee Christopher.. Told me they would not except the item back because it was open.. Even though I have the receipt.. Hi told him I would never return to the store ever again but he hold firm to their policy good for him lost a customer hope they lose way more than that.. And all the shopping done that before for holidays and gifts and for my own home i'll never returned of that store again that's for sure they can take their policy and shove it where the sun don't shine
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