Bass Pro Shops Returns and Refunds

Please find details regarding the return and refund policies for Bass Pro Shops below. We encourage you to leave a comment regarding your experience requesting a return or refund from Bass Pro Shops so others can benefit from what you learned.

Bass Pro Shops Return Policy

View complete Bass Pro Shops Return Policy
  • Six pay orders can only be returned to the Catalog Returns Department. Retail stores can not accept Six Pay Order item(s) for Returns.
  • If item(s) was purchased at a Bass Pro Shop retail location, you may return the item(s) within 60 days from the purchase date. Item(s) may be returned in person or mailed to the retail store location, also item(s) can be mailed/shipped to the Catalog Returns Department.
  • Returns in Person : Upon entering Bass Pro Shop please approach the Greeter's Desk to get merchandise checked. Once checked proceed to the Customer Relations Desk for processing. Must bring PICTURE ID. IF no PICTURE ID is available only an even exchange will be offered.
  • Mailing Returns to either store location or Catalog Retuns Department. Please include a copy of receipt/invoice with your Name, Address, Phone Number, and brief description of why the item(s) is being returned , exchanged or refunded. Bass Pro Shop recommends using USPS insured for mailing/shipping item(s) for your protection.
  • If a receipt/invoice reflects cash or check refund is approved. If receipt/invoice reflects credit card charge ,then your card will receive a credit for the amount.
  • If you do not have a receipt/invoice you may be issued an exact exchange of merchandise.
  • Other Return Restrictions Apply. Please contact your local Bass Pro Shop for additional information.

BASS PRO SHOP CUSTOMER RETURNS.
2300 E. Turner Street Suite R
Springfield MO 65898

See what others are saying about Bass Pro Shops returns, refunds and exchanges

Add your feedback about Bass Pro Shops -->

17
Sep

Posted by Frustated


on 9/17/23 at 8:19AM

I purchased two pairs of Carhartt jeans online. The jeans didn't fit. I used the return paper that came inside the package. I filled out the entire form, used the shipping address on the form, and paid $16.30 to ship it back via USPS Priority Mail as indicated. 12 days later still no refund. Checked the tracking history, and the package was received on Sept 5. I contacted customer service today via chat. I was told that the package had the WRONG shipping address on the return slip. Then I was told it shipped off to another location that handles returns. Then, it got blamed on Carhartt for including incorrect information. I was told I should have gone online, got the shipping label there, and mailed it. At this time they have included the information to my file. I have NEVER had this much trouble returning an item. This experience has caused me to not want to purchase from Bass Pro or Cabela again. Has anyone else have such an issue?

22
May

Posted by TomCat


on 5/22/23 at 12:51AM

Purchased a BB gun at my local bass pro (Las Vegas). It had an issue and I went to the store to return it, on the website it doesn't say anything about BB guns being an exclusion of their return policy. I had also called the bass Proshops customer service line to verify that I was able to return the item. They told me yes I am able to return it. Once I approached the customer service vent we in the store with my receipt and the item the staff had no clue as to if it was returnable, they called a manager over who was extremely rude to me and basically told me I was lying from there I spoke to the group sales manager who said "I have no idea if we can". The person I spoke with on the phone with said if the store staff needed to verify that it was returnable to call the customer service number. I had told them that as well to which the group manager said "they can't tell me what I can do". I would assume someone that works for bass pro online customer service has a lot more experience on return policies and is up to date on the latest return information but this manager apparently disagreed. The group manager also said that there are store policies that exclude BB guns, when I asked if I may see and review the policies the manager said "I won't and can't show you that information". Which seems odd as if said policies existed and or are true that the store would want them as public as possible to avoid confusion. Upon leaving the store I called customer service and asked if return policies varied from store to store to which they said they do not. One more thing that was frustrating was while myself and the group mama where talking the original rude manager was standing behind her smirking and giggling. Over my experience with the staff at the Las Vegas bass pro shops with extremely unsatisfactory, and honesty very upsetting due to the inappropriate behavior from the manager and the group manger denying all information that I had brought up and refusing to show these secret return policies, and the overall customer staff at my local store seeming to be uneducated of their policies. Another thing that the GM and the manager said is the state doesn't do returns on BB guns to which is false as I have witnessed family members returning them to sportsman's. Hopefully bass pro will update their policies and or fix this Las Vegas store issue. I can't say I would like to continue doing business there.

10
Mar

Posted by Shell


on 3/10/23 at 1:00PM

I live 2 hours from and over an hour away from the Springfield Mo. so I asked my sister to return shoes I purchased online so I didn't have to pay the $8 return shipping fee. She had been visiting and lived 15 minutes from the KC store. I sent her with the receipt and shoes. When she got there they told her that I could only return them there, if I were there myself o present my actual Visa card and the receipt. Apparently their system can't tell what Visa card was used for return purposes. She was told I would have to pay $15 at store or $8 if I returned them via mail. They said they would call someone to see if there was a way around the company policy since she had already driven to them. I only had 15 days left to return them since you only have 30 days to return. They called & hung up and said that they returned them and I would be charged $8. Their policy is that they could give me a store credit which would mean I would still be taking a chance again that what I purchased online might have the same issue and would just continue the saga or I could drive all the way there with both receipt and Visa card in hand and they would take them back but you cannot return with receipt only. I would advise NOT purchasing online as you may end up driving there yourself anyways to return or pay to return if their product doesn't work or fit as it is supposed too.

16
Oct

Posted by Subverzive


on 10/16/21 at 11:13AM

Ordered a firearm online, first time doing this, waited to get email and when I did it informed me my 30-06 was ready to be picked up. Drove hour n half to have the sales women tell me it's still on the truck in the back and papers still needed to be filled out on there end. (Shipping n receiving requires a quick scan of item and it's logged into there system. The receiving employee was being lazy. Couldn't pick up gun so I came back next day and filled out background check but it was delayed and the sales rep behind the counter couldn't give me any answers on why or how to find out just shrugged his shoulders...

25
Sep

Posted by MAYHEM185


on 9/25/21 at 2:01PM

If you purchase a Bass Pro Deep Cycle battery, make sure you keep the receipt and understand the return policy, because the people in customer service have no clue how it works. They will try and tell you it is 60 days from the purchase date and that is incorrect. It clearly states on the battery itself and the Bass Pro website that you will get a free replacement up to 12 months from the purchase date. After the 12 months they will pro rate the return amount. Also, when you return the "defective" battery they will try to charge you for another core charge. You will need to explain to them that the returned battery is the core. I have been through this numerous times and eventually it works out(usually involves talking to the manager). I just wish they would train their employees on ALL of their policies.

15
Aug

Posted by Oleksandr


on 8/15/21 at 5:08PM

1st time shopper. Purchased reel and line, sales guy offered to put line on the reel I said sure. Reel capacity was 300 yards, he put 150 yards which is 50% of the reel capacity. I asked to exchange line from 15 yards to 300, and guess what? The 150 yards is not returnable because it is used (I never even touched it!) Spoke to manager Ron (Rocklin store) his answer NO. When I asked him why salesperson did not suggest full capacity line length his answer was we are busy here. I am shocked by terrible customer service at Bass Pro shop in Rocklin especially manager Ron. I ended up paying for both 150 and 300 yards

23
May

Posted by Unhappycustomer


on 5/23/21 at 5:00PM

I bought a large straw hat for a beach trip on line. It's way to big for my head. Can't return to store. Have to return by mail. To insure package and postage is more than item it's self. Bass Pro your return policy is horrible!! Now I'm stuck with a hat I can not ever wear. Very unhappy and will not EVER purchase online again.

28
Jun

Posted by Disappointed


on 6/28/20 at 11:07AM

Disappointed bought a crossbow. When we got it home found that I could not pull back and load. Went to store the next day was told they do not give refunds on crossbows and guns. Guns I was aware of but saw nothing on the web or in the store telling people this. They would not refund me

17
Oct

Posted by Frederick


on 10/17/19 at 7:12PM

Can't fit a bait casting rod with real on if.

17
Oct

Posted by Anonymous


on 10/17/19 at 7:10PM

It won't hold a bait casting rod with the real on it.

17
Sep

Posted by Chad


on 9/17/19 at 4:59AM

I just bought a centerpoint dagger crossbow a few weeks ago and was getting set up in my stand just now and pulled it back and had it sitting in front of me and the limb broke on the left side and I cannot find my receipt and don't know what to do!

25
Jul

Posted by greengo


on 7/25/19 at 10:18AM

I tried to return two brand new Cabela's Roughneck jeans and one Cabela's Outfitter series belt.(still in unopened poly bag) from Cabela's to the Bas Pro Shop in Dania Beach, FL.
They are all size 34 inches. I gifted these to my father-in-law who has passed away. Now, my mother-in-law also passed away. My wife and I were cleaning out their home. We found the 3 items I gas to my father-in-law, still unopened with all tags still attached.
I tried to return for a gift card to buy something at Bass Pro because there are no Cabela's in Florida. They told me these have to be returned to Cabela's as they do not have these items in their "system". What to do? I cannot drive to Georgia. Can you help me. The total purchase price was about $55.

17
May

Posted by PG


on 5/17/19 at 4:05AM

I took an unused kayak seat back to the store after cleaning out the garage. It sat for a year with the tags on without use. I had the receipt and the local store refused to accept the return because they claimed they couldn't sell it again. What part of 100% customer satisfaction applies here? I'll spell it out: it's an incredibly competitive retail market with online options and other stores. REI takes it back no questions asked. I am back to them 100%. If Bass Pro wants to lose a life long customer over a few bucks, then so be it What a disappointment.

04
Jul

Posted by Anonymous


on 7/4/18 at 12:28PM

I have a pair of shoes that has fell apart. Sandels I have in the closet for two year. My wife got out for me today. I have always bought bass sandals. The heel part separatesd from the soul
I would like to here from u. Size10

30
Jun

Posted by Anonymous


on 6/30/17 at 5:58AM

I'm returning a belt too small , but the post office is charging me mailing fee's . So Bass Pro ,you need to send me a gift card for fees !

11
Jan

Posted by Alma


on 1/11/17 at 4:40PM

Hi I tried to return some staff today at katy tx shop, but the customer service representative and the manager didn't accept it. It was horrible, they started to smell and look thoroughly through all things I wanted to return. They said that everything was used, even though, it wasn't. It was a very unpleasant situation. Customer service manager said that there is some sand, but it was paper from packaging. Please help me to clarify the issue.

30
Oct

Posted by Bye-Bye Bass Pro Shop


on 10/30/12 at 12:31PM

...on my record has been corrected. So, the long story short, no matter what approach I tried, the store refuses to refund the money. I understand that they have a no return policy and I signed a form acknowledging the no return policy. My complaint is that they are completely insensitive to my ...I needed was a receipt from the new owner, and they would confirm then transfer the ownership to the store. I will NEVER step foot inside a Bass Pro Shop as long as I live. I will certainly never recommend them to anyone. It ...

Read complete comment
21
Sep

Posted by hate that manager


on 9/21/12 at 1:06AM

This is Ben. I bought a gun at Bass Pro Shops about 11 days on the 9/18/2012. I went there to pick up my gun. During that time, i also bought a scope that day too. They hook up with me by their ...gun, and found out that there is a broken part. Next day, 9/19/2012 i brought the gun back, and they ...have to bring back tomorrow to check with the manager. Next day again, 9/20/2012, i went back there. I...could i fire it, it was bad one. He said i can refund the gun, but not the scope. I asked him a ...it was openned. So, I didn't get refund the scope. I Love Bass Pro Shops, but i just dont want ...

Read complete comment
26
Dec

Posted by Anonymous


on 12/26/11 at 5:56PM

...'t have any my size in stock after going there to make an exchange. Since I didn't have ... the San Antonio Rim location has a 90-day look back price, which is different than the web site return policy states,...someone probably bought stuff on sale and tried to return it for a higher price. I think to myself that maybe they'...of their undersides long enough to see past the policy. They could have made a customer for ...In fact, I'd probably spend a few thousand dollars in that store over the next few years. They will never see a dime from me, ever, and all for $30 dollars, I will never shop there again.

Read complete comment
24
Oct

Posted by kadrik0


on 10/24/11 at 11:18AM

... budget and went to bass pro to spend some money on equipment. Guess what I walked .... The bow they showed online was not in store, so I had to buy that online. Now... customized for me and I went to fishing store an hour away that actually cares about customers... make up for it. It is really sad. A store like bass pro should be incredible, but... no one was there at 5 pm on a week day. I literally waited 10 minutes at the binocular... got them in less than 4 days. My experience with returns is that they are not at fault... sale prices. I caught them trying to charge me full price on a jacket that was on sale...

Read complete comment
Contact Information

Complete Bass Pro Shops customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed Bass Pro Shops customer service rankings, employee comments and much more from our sister site.