Avon Returns and Refunds

Please find details regarding the return and refund policies for Avon below. We encourage you to leave a comment regarding your experience requesting a return or refund from Avon so others can benefit from what you learned.

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Avon Return Policy

View complete Avon Return Policy

Avon offers an easy and convenient return policy. Most items purchased from Avon can be returned within two months of its delivery date. In order to return purchases, complete the return form located on the back the purchase invoice. Return the form and the unwanted item to either your representative or an Avon distribution center. If you do not have an invoice, you may call 1-800-265-AVON, and a customer service representative will help you.

Once Avon receives and processes your return, a credit will be issued to your credit or debit card. Please allow at least two billing cycles for the credit to appear on your statement.

See what others are saying about Avon returns, refunds and exchanges

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Mar

Posted by SL

on 3/30/22 at 3:46AM

I am a UK Avon Rep
Been one for many, many years.
I had nearly £50 worth of returns that the courier failed to collect.
I had to pay Avon for those, so they would release a held order.
The returns were finally collected but were lost.
I shared the returns label information with Avon but they are still telling me, months later that I have an outstanding balance which is not correct.
Avon actually owe me, as I stated above, I had paid for the items that were later returned.
I refuse to order until this is dealt with.

Avon are just a great big company who care nothing for the people that make them their money. I will be surprised if they last much longer - gone are the days when us representatives mattered.

Take me to court Avon, I am not paying what I do not owe - I will wipe the floor with you.

Nov

Posted by Anonymous

on 11/19/21 at 8:20PM

I ordered at Avon and they said the I must add the money then after that they told me that the order has expired now I want my money back they said I must send proof of payment I also did that but they don't bring back my money it been a long time now I don't know what to do their service is so poor when it comes to getting refund I really need my money

Oct

Posted by Naydean

on 10/28/21 at 3:53AM

I wanna know how to retieve money from my avon account i was told to activate my account i should pay a 250rand in that account and i wanna know how and what i should do to get it back before closing that account

Jul

Posted by Seanokeng

on 7/22/21 at 2:44AM

Since last year I wanted my money but ididnt get help till now

Jan

Posted by Munchkin

on 1/3/21 at 10:04AM

Avon has been bought out a number of times. Don't think the current company gives a s**t about our satisfaction with their products. Most of their jewelry is crap and they stopped carrying items I have relied on for years. I still order from them, but not sure for how long. One good comment - I have a fantastic representative.

Oct

Posted by Ann o

on 10/27/20 at 7:55PM

Bought a clothing item didn't fit returned the item to my Avon rep who I paid for the order. Instead of giving me money back all she offered was a credit with her

Feb

Posted by Zahraa

on 2/10/20 at 3:41PM

I've been wrong until two shopping times I haven't bought two times I asked for two to start starting my money

Jan

Posted by Bonnie

on 1/7/20 at 7:52PM

I work all the time and decided to order clothes, perfumes and jewelry and 4 jewelry pieces broke within a month or so ago and no one ever answered my question or phone calls!

Dec

Posted by florida mom

on 12/4/19 at 7:58PM

contact a representative whose name was given when I placed my order. also called 800 number and waited for someone to come on the line. so far no response on either. I will never order jewelry from Avon again. their facial products & lipsticks are great but their jewelry stinks.

Dec

Posted by dagmar

on 12/3/19 at 12:16PM

I ordered earrings(pierced) and one of them doesn't close. I hope after the responses below I have a positive reply. I'll let you know

Aug

Posted by Sue803

on 8/24/19 at 3:25PM

I'm very disappointed with Avon. They used to have the best exchange & return policy - no questions asked. They'd refund your purchase or allow you to choose a replacement product, color or size. They boasted on the back of the brochure "100% Satisfaction - Guaranteed" Then they changed that Guarantee to read "Our Return Policy" which basically gave you a 90 day return policy with some "restrictions" and directed you to the website to read what those restrictions were. NOW in 2019 they've changed again! Now they have a "Final Sale/No Returns" policy on certain items. It's like a Clearance sale. I think this is terrible. I purchased a pair of Gingham slides and they are too big. The shoe sizes do not always run true to size. I tried to return these shoes and am told that I cannot return them. Apparently I ordered them from page 5 of the Campaign 15 brochure which says in tiny print - No returns/Final Sale. Okay, I made a mistake and didn't think that something on PAGE 5 of a brand new Avon Brochure would be discounted clearance items! I actually thought the Gingham slides were a current item in an Avon brochure. Very very tricky of Avon to do this and now I'm out $14.99 and I own a pair of Gingham slides that are too big for me. Moral of the story: I will NEVER purchase a clothing or shoe item from Avon. I might actually never purchase ANYTHING from Avon ever again. I have been experimenting with other cosmetics from other companies. So far I have found Lancome' (a bit pricey) has very lovely mascara and I am blown away and totally impressed with Elf cosmetics. Elf eye liners are way nicer and smoother than Avon Glimmersticks and they don't break! Elf eye shadows are very fine and way smoother than Avon's eye shadows. And Loreal has a very nice eye cream and a beautiful assortment of face creams very very similar to Avon's Anew. Yeah, Avon beat me out of $14.99 on those shoes.... but I'm shopping elsewhere from now on.

Jun

Posted by Sophie1356

on 6/3/19 at 6:10PM

I ordered a watch from my Avon representative and the stem fell off. I tried to call and email her but never an answer. I sent it back for $5.95 and still have not seen a refund. Avon used to be a better company than this. I like the jewelry but will never order from them again.

May

Posted by Katkins

on 5/2/19 at 3:14PM

I ordered and paid for 2 large bottles of SSS on March 17 and it's now May 2, 2019. I still haven't received it. Avon rep has told me she shipped 3 different delivery dates. I just want my product. Please help!

Mar

Posted by annza

on 3/25/19 at 6:45AM

Avon is a bull**** company, you order something from the book after that you are told you cant return it back, it was my first time ordering , I will make sure i publish this crap

Mar

Posted by cindy

on 3/24/19 at 1:34PM

Just wandering if Avon has changed their policies my Avon lady charges and extra $2 if she has to deliver but no charge if you pick it up at her house and now says she has to charge me $5 to return a pair of shoes that dont fit. Been dealing with Avon for years different Avon lady that recently moved and never had to pay a $5 restocking fee.

Mar

Posted by Sebenzile Mkhize

on 3/5/19 at 9:28AM

I mistakenly ordered pack of 100 C3 brochures worth R376.my order is already invoiced.can I return them when the order is delivered.

Feb

Posted by Connie

on 2/12/19 at 1:47PM

I just learned that what ever you purchase from the Avon Outlet books can not be returned. Starting in Camp. 5

Jan

Posted by Monikac

on 1/17/19 at 6:12PM

I purchased earrings and never opened the package and my rep said they were not returnable.

Jan

Posted by Sonja

on 1/16/19 at 10:13AM

A dubbel order has arrived and need to send it back please don't have the money to pay for it

Nov

Posted by Anonymous

on 11/14/18 at 7:49PM

Purchased the white plastic covered diffuser this fall of 2018..When I received it,it looked cheap,not worth $79.00.However I did not like to bother my dealer and kept it.
Last week,I saw a blue glass diffuser,the same price as my previously purchased diffuser,in a Campaign book.
I asked my Avon rep,if I could exchange it and offered to pay any extra costs.
My Avon rep Sherry Washek ,of Yorkton Sask Canada,was kind enough to try to exchange the diffuser.Avon management told her no.
Have enjoyed Avon products since 1982.
Kindly respond

Oct

Posted by Gina

on 10/29/18 at 12:00PM

Order products in late August and have not received product or information about a refund so what if it's been 2 months and no product received?

Sep

Posted by Anna

on 9/27/18 at 12:43PM

I bought a blouse from my Avon representative in late June. She was going to be gone over the summer for over 2 months. When i tried it on it was too long for me and had to wait till she returned from a trip. Unfortunately when i called her shortly after she returned i called her and she told me that she could not return my blouse since it was over 2 months. I would appreciate allowing me to return the blouse based on this info.

Sep

Posted by C in south east

on 9/9/18 at 12:03PM

My Avon rep is very slow in refunding an item that is too small. I feel that she does not want to refund my money. What should I do?

Aug

Posted by Nitza

on 8/27/18 at 2:27PM

I only received 2 Lipstick on June 12, 2018. The other products I have not received anything because it appears on receipt 6 no longer available and 1 canceled...ok? Then where is my refund? I went to all my accounts and the Paypal does not appear any refund! I called so many times and then they send me to another line and I waited and waited and no answer, more than an hour and I had to hang the call. I want to know what's going on, I want my refund. do they really take that long for the refund? August 30 will be 2 months

Jul

Posted by Heather

on 7/25/18 at 3:08PM

Hi I'm Heather Hays and I'm an Avon representative...I bought a dress and it's to big I like to return it...

Jun

Posted by Anonymous

on 6/25/18 at 10:53PM

I ordered a dress for about 25 dollars from on line. My entire order was near $100. I got the items and like them but the dress didnt work, way too large so I returned it. Still havent recd a acknowledgement nor the $ in my account that I used to purchase from Avon.
I could use the money. Wont order again until I see if Avon is good for their word!

Jun

Posted by Anonymous

on 6/22/18 at 10:17PM

Why is it taking so long to get my refund for an item, a dress, I returned a month ago. I bought other items for nearly $100 and paid promptly but you aren't following your refund and returning my $25 asap? Whats going on with Avon. I bought on line so don't have a rep to complain to. Help!

May

Posted by Sandy

on 5/30/18 at 8:33AM

One representative said we owed $8.00 for a return fee for an item I canceled and didn't want.

May

Posted by Avon representative :(

on 5/28/18 at 3:20AM

Avon is ridiculous these days.

Sorry to say but the company has gotten real bad and they owe me round figures $80 and have been trying to get that money off of them for 2 months or so now.

They keep going the way they are and not pay me back my money then I will be looking into going to court about this.

I need that money back asap as I have a child to try and look after and this isn't helping me.

Mar

Posted by MiniLipstickLady.com

on 3/16/18 at 6:02AM

Avon is going & has gone through alot of changes since being sold in the US 2 years ago. Please I luv Avon & have sold now for 29years. Do not be dis-heartened.. Avon is getting better & better everyday! If you need to order or just have ?'s contact me Anytime

Feb

Posted by dbuerg

on 2/5/18 at 11:24AM

I am an AVON rep and am trying to process a return for Espira products (their new healthcare line). I can't do it online and none of the numbers I have found online, on my rep site or even the ones that a recorded message gives me work. :(

Dec

Posted by msutton

on 12/23/17 at 8:13AM

I have been using Imari perfume for years but the fragrance has changed. It's not even close to the one that used to come in the maroon spray bottle. It's sad that the company chose to change something that has sold well.

Dec

Posted by ShoBurr26

on 12/15/17 at 9:40PM

You guys, you have to know that Avon is not what it use to be. They tell us that the customer can return items after 120 days or so, but who needs to take that long to decide if the item is even liked or fit. Call your representative in 5 days and tell her to pick it back up, she will more likely have the refund in cash. Just be greatful he/she is giving you at credit towards the item You really want. After that time frame, I always issue a credit. The shipping and books are not free, so the money is needed on that. As far as returns...it was definitely a hassle in the beginning sending items back,but it is now convienent. It is one free return/ month. It definitely won't hurt to order off their Avon rep's website, so you can get the merchandise with free shipping/ handling with a $40 order and try to get your refund that way if returned. Avon is just getting back to being a lucrative business with the Health and Wellness back in the game now. I been selling Avon now for 7 years and I live their products but their customer service needs alot of help....And INVENTORY...They need to revamp slot of things!!...

Dec

Posted by randi

on 12/13/17 at 9:58AM

Ordered sneakers month ago 28.00 no back did not like them not fit gave money and snekers and receipt i have nothing

Dec

Posted by Aqua

on 12/10/17 at 5:52PM

Hi just want to know if the the bra is also applicable for exchange?i just brought a bra and there's a broken thread near the pad.im worried because the price of the bra is not cheap thats why i want a new one for that kind of bra.the item is in complete tags and packaging.but the reseller or distributor said that she cannot replace it because its a "bra"is that true?

Nov

Posted by Rose Marcells

on 11/29/17 at 3:35PM

I would like to express my concern about merchandise that I returned from last year and still haven't received my refund yet.

Nov

Posted by LID

on 11/29/17 at 11:15AM

Avon WAS very nice products company in until 90th. What is going on there now, is a mess. I received 2 boxes of kit with same samples. Those samples were good in 19th century! The return is a problem. Will see how I it happens.

Nov

Posted by Returning of product asap

on 11/4/17 at 1:20AM

Hi,

I stay in Vasai,city- Mumbai,country - India.

I had bought Avon kit from your representative but due to some skin problems my doctor has ask me not to use any skin product for sometime.

I have not collected my product from representative yet and requested her to return to company but she is not aware of the policy n procedure.

Request you to help me in returning the product asap.

Oct

Posted by Rosario

on 10/27/17 at 5:21AM

From borongan city,Eastern Samar.purchased this afternoon , 27 of October 2017,to be exact.is it true that we(dealer) cannot return and exchange the item/s purchased?i purchased a medium size 3 in 1 Hanes brief and mouve lipstick.want it change to large size brief and superb plum lipstick,they didn't allow me.i was informed before the recruitment that there is NO RETURN/NO EXCHANGE POLICY HERE IN AVON BORONGAN CITY BRANCH.but unavoidable circumstances sometime do occur.

Sep

Posted by ce cee

on 9/24/17 at 2:27PM

If you purchase your avon through a representatives e-store it is a different ball game you need to contact avon for return number for e-stores and there is most likely a shipping charge. Better to go through a trusted rep and order it old way for returns.

Sep

Posted by ce cee

on 9/24/17 at 1:57PM

Avon has a 120 day return policy you can return anything within a 120 days. Go through a trustworthy rep. Also on lipstick and lotion it must be used by c1ustomer in order for rep to send it back other wise rep will have to send it back unused

Sep

Posted by ce cee

on 9/24/17 at 1:26PM

I am a avon rep been reading the comments. Just so you know a avon rep gets one free return monthly and if you use a consumable product such as lipstick, lotion, etc and are not happy the rep is not required to return the product to Avon. So you can keep your product and receive a credit. One thing I see in the comments are the consumers returning it themselves always return through your rep. Returns work through trusted reps!

Sep

Posted by MONA'S

on 9/22/17 at 8:43AM

I decided to become an Avon representative and ordered my kit costing $50.00. I found out soon after I wasn't going to be able to continue to sell the product due to personal conflicts in my family life and the business aspect of the company so I called customer service and they informed me that all I needed to do was refuse the package when it arrived and I would be issued a refund to be sent as soon as they got the kit back and processed it. That was on June 23rd and on the 28th of June I refused the kit and UPS proceeded to take the kit back to the store and returned it to Avon. It was received back at Avon the first week in July and I received an email stating they had gotten it back and would begin processing the refund immediately and in 6to 8 weeks I should have my refund. It is now September 22nd and I still have no refund. Upon calling customer service today I have been informed it has not yet been issued and to give them a few more days to find out what happened to my refund. So please if you are trying to get a refund you need to keep on them and make sure they are processing it. DO NOT wait over two months like I did only to find out they do not know what is happening and why it has not been sent. Am very, very disappointed in this company which I have held in HIGH REGARD for over 65 years. Someone has no idea of what is going on with them. I will no longer buy from them and certainly will never again be a representative with this association. They take their money up front but then do not keep their word when it comes to their side of the arrangements. I give this company a minus 100. Good products but very unreliable customer service and moral standards. It is not a good place to be employeed or buy products from. NOT DEPENDABLE OR REPUTABLE AS THEY WERE 70 YEARS AGO. HAVE GONE DOWN HILL IMMENSELY AND YOU CAN'T TAKE ANYTHING THEY SAY TO HEART. THEY ARE LIARS IN THEIR TERMS AND CONDITIONS AND REFUND POLICY. CAN'T BE TRUSTED.

Sep

Posted by Anonymous Avon rep

on 9/12/17 at 7:59PM

Avon tells you that there was a no hassle returns but they charge the reps for returns and if they feel the rep does too many returns they punish them by restricting there access to refunds and exchanges.

Sep

Posted by ,dianne

on 9/6/17 at 12:29PM

If produce not available and on back several campaigns which was paid for can money be refunded and items cancelled

Aug

Posted by REFUNDS AND RETURNS ARE NOT REFU

on 8/28/17 at 8:40PM

I Ordered A Lipstick, When It Was Delivered To Me, I Realized That I Had The Same Color. When I Asked The Rep To Return It Or Exchange It, She Stated That She Has To Pay For Any Returns And She Refused To Return It. I Will Never Order From Avon Again. Your Reps Need Training On Returning Products Or Avaon Needs To Make It Profitable For The Rep To Return, But Not At The Expense Of The Rep. Avon Has Lost It's Reputation.

Aug

Posted by Carken

on 8/24/17 at 10:42AM

I'm a new Avon rep and I need to send a return. There is no return form on the back of my invoice. What now?

Aug

Posted by Anonymous

on 8/19/17 at 3:49PM

I ordered an item from my avon rep; paid via check which was cashed ASAP
The item did not fit.....I returned it..NO REFUND..Rep said I had a 'credit' for a future order...WTH??? a credit???

Aug

Posted by js

on 8/6/17 at 8:44PM

i used to buy a lot of things from avon, for over 20 years. but whenever i needed to return an item the different reps i gave the orders to always insisted no refund just an exchange or keep the item if it was under $10.00. so i stopped using avon completly. i recently got some appealing avon brochures. i was going to order quite a few items. wow am i glad i read these reviews. avon promises a full refund if dissatisfied. apparently the same problems persist in trying to return things. thanks for the extremely helpful heads up comments. there are so many other places to get quality stuff. no orders ever from me.

Jul

Posted by Petra

on 7/26/17 at 10:44AM

Ordered a shelf for a friend of mine, but realized it was the wrong one I ordered. So I canceled the order online right away. I got a message back saying it takes up to 48 for Avon to process the request. Avon send the order out anyway. So I called and was informed that no matter how you cancel your order, e-mail or phone Avon DOES NOT ACKNOWLEDGE the cancelation. So now I'm stuck with a return fee.

Jun

Posted by upset FALSE advertising

on 6/19/17 at 5:42PM

AVON advertises a FLASELY. I purchased a product which I was 100% disatisfied with. I called d the AVON representative to return it an she told me she does not give money back if you are not satisfied with the product. . I am a new customer to AVON an I am not happy. This experience has led me to never purchase any product from AVON again. I my opinion April should back the product she sells.

May

Posted by Mema

on 5/10/17 at 4:39PM

I ordered a size 10 shoe but it was cut narrow so I ask the rep to exchange it for an 11 well she took my shoe home! Then told me an 11 won't fit me cause an 11 won't fit her... dang I will give this shoe away and NEVER do this again. Shoe store here I come .

Apr

Posted by mommyrocks

on 4/27/17 at 3:36AM

Reading these bad reviews makes me rather sad that long time customers of Avon are being treated poorly by their reps greedy business practices. Avon has a return policy and by rep should be make whatever needs to be done to make their customer happy, even if they need to pony up the return fee. I am an Avon rep unlike any other. Besides offering price matches and free gifts with purchases, I stand by the generous return policy Avon has for its customers. I have great reviews, please give Avon mother shot by shopping with me. You can find my site by going to the general" youravon dot com /mommyrocks and you won't be let down again.

Apr

Posted by Andy

on 4/16/17 at 8:14AM

I'm am Avon rep for a few years now and I can only say that I make a decent part time income with it because that's all the work I put in. Yes, you have to buy supplies and pay for shipping, but there is one free return per month so whoever is charging customers for returns, they can charge them only a small inconvenience fee because they have to go back and change all the paperwork that might've been filled already for the past month and gas and mileage and such but not nearly $15 or whatever. Policy is 100% refund on anything for 90 from purchase date, and if it's a cream or anything in a container like make up them will tell you not to ship it back, (they usually tell rep to collect it it and ship it) but if you bought it online for example, they would just issue a refund now questions asked. I never had any problems with this and was just stunned to read all these comments on here. If anyone needs any help, I wish I could help you guys. All the best luck!
Avon.con/virtue

Mar

Posted by Anonymous

on 3/2/17 at 11:17PM

i ordered a set of laddle in avon, last january, the problem is if i used it in a non stick pan it easily melted, i want to return the item because it has bad quality...

Feb

Posted by kjodway

on 2/16/17 at 11:47AM

Hey! You need a Avon rep that cares for you, shop with me!

Feb

Posted by Anonymous

on 2/1/17 at 12:34AM

I did not get my refund and I did not get all of my orders but u wanted full amount why

Dec

Posted by Laura Elizabeth

on 12/18/16 at 9:31AM

Hi I do not want to return anything about that cute little purple and patent black purse and the button on the phone pocket fell off can you send me another one? Even just the button. I love the purse

Nov

Posted by Sandisie

on 11/15/16 at 12:44AM

I prepaid cash of 300 and have not received my October orders and am a sales representative due to the delivery guy who got my address wrong, and now its mid November already. And no one seem to be of help now I feel this is a long wait ah need my money back and leave Avon

Oct

Posted by KatAvon

on 10/27/16 at 8:24AM

Tried calling the 800 number and got a recording saying that it's not available in my calling area. I thought a toll free number meant it's accessible from anywhere in the US. Was also told by customer service that refunds can not be returned to a credit card. Has to be done in cash and by the rep. This to me is very poor c/s practices.

Oct

Posted by PH

on 10/17/16 at 9:53AM

I have become unable to get out to stores, etc. and so ordered couple items from Avon sales (stated she is not a consultant, not familiar with their products, just sells them). One eyebrow product is unsatisfactory and she is not interested in having it returned even tho I offered to buy other products from her to make up for the return. Lady stated it costs her too much and the guarantee doesn't cover small items like mine. I will therefore find another way now to get what I need. From what I read here, Avon is not the company it used to be. Sad.

Sep

Posted by Does Avon stand for Allergic?

on 9/15/16 at 9:54AM

After being a very loyal Avon Customer for 50 years, I received unsatisfactory service after experiencing an allergic reaction to one of their facial, skin care products. Although I completed a medical form, I was instructed NOT to return the product. NO attempt was made to offer any kind of a refund., or even credit towards another item. The Avon catalog basically states, "If you are not satisfied, return any item and get your money back," What a joke. By the time you track down your former representative, drive or send the defective product to the rep, you have already spent more money than the product's worth - and you are no closer to receiving a refund or credit towards another product. Avon recorded my "customer service" phone call and they should use the less-than-delightful conversation between customer and customer service as a training model. I specifically ended my call with, "So, let me get this straight, after being a loyal customer for many years, and almost ending up in the ER from your crappy product, I have no recourse with this item?" I was then told, "I will pass your message along." Okay, you do that, and I will pass my message along, too.

Sep

Posted by Zd

on 9/9/16 at 8:06PM

Can you say, "Ripped Off"

Jul

Posted by Anonymous

on 7/8/16 at 9:58AM

I returned jump suit badly made. Rep said get me another one. This was April still not got it. Cannot make contact with her. She has £18. Called Avon not interested. Her name Natalie nunn, her number. This is theft.

Jul

Posted by Anonymous

on 7/1/16 at 11:39AM

Avon lies when they claim if you are not completely satisfied..... You will get your money back. I will never order from Avon again. I just spent $41.17 on a recent...
Enjoy Avon.....this will be the last money you will get from me!

Jun

Posted by Pat

on 6/23/16 at 9:18PM

I just purchased a skirt size XXL equal to a size 18. I wear a size 14. Skirt is too small and lacked about an inch to close. I advised my rep I wanted to order something else in exchange and was advised I would be charged $6 to return the item.

That is definitely not customer friendly because we don't have the privilege of trying clothing items on and items sold are not always true to size.

I'm going to pay to return it and request a refund for the balance. You have just lost a valued customer who has ordered AVON for more than 30 years.

Jun

Posted by illenagrace

on 6/5/16 at 10:48PM

Once I ordered for few cosmetics from Avon costing me $ 50 The order was in time and they charged not even a single penny for it. It was my best experience with them. Usually other companies always take delivery charges and their return policy is also not very good.

Jun

Posted by mpho britt maapo

on 6/3/16 at 9:19AM

The order was sold our so the clients wants their money back

May

Posted by Anonymous

on 5/16/16 at 4:58PM

I read your policy for returns is "If you are not happy with the purchase of a product, return the unused packed product within 90 days from the date of purchase along with its invoice for your money back. A simple and unique 100% guarantee to you."
I recently purchased eye shadow from Katherine Moore in Lyncbburg, VA. The oolor faded and creased. I returned it and was expecting to get my cash back, but she said her policy is exchange only. I was surprised and disappionted, since you don't have samples to try before hand. Other oompanies will give you your cash back. I now know, not to order anything from Avon unless I am 100% it is going to work out.

May

Posted by Tammy

on 5/12/16 at 8:56AM

Avon built it's company on Customer Service. Making it easy for people to purchase items and return them. I have been purchasing from them for over 15 years. Today was my last! While I love the products so much - I do not love the $15.00 I just paid to return some items. I usually don't return items - so I thought the return label was postage paid - oh no! $15.00 because you have to return it in the original box no less. Another thing - I have purchased items for almost 3 years from my "Avon Lady". Whatever happened to Thank you for purchasing from me or a Customer Appreciation gift - anything. I would not be surprised to hear that Avon is losing repeat customers right and left. Just because you go to a computer generated purchase and return system, etc. doesn't mean that a thank you isn't in order from your "Avon person". I never hear anything. I'm making that person money. Part of the reason I buy Avon is to give a hands up to another person - I like that. Training should be in order that you cannot keep your customers if you pay NO attention to them whatsoever. All I get are computer generated emails. So sadly - I can get this experience in any store I walk into to purchase the same kinds of things. I will miss ordering from Avon. I enjoyed the products.

Apr

Posted by [email protected]

on 4/22/16 at 8:47PM

I returned to you merchandise on 3/22/16 This is not the 23 of April and you have have not issued me a fefund. I called UPS and Avon rep Nevzil signed for the return. You have had one months period of time. If the refund is not issued immediately I will call consumer protection and notify the attorney general on this situation. Your representative would not help me. In fact, she does not reply back to my emails. Horrible representative you have.

Mar

Posted by Anonymous

on 3/15/16 at 5:55AM

Brought a cross birthstone set from an Avon repesentitive that comes out to my job. the set were 9.99 in the book but when it gets back , she charged me 19.99 for it. I paid because I couldn't remember how much it cost and then I went home found my notes I writes to myself as a way of keeping up with things. It took her two months to get my order back to me and now its to late to wear it for what I wanted it for. I will be returning it.

Mar

Posted by none

on 3/2/16 at 10:59AM

I ordered 6 Round
Earrings and princess earrings you sent me 12 round I must return 6 round you made the mistake so you need to send me a prepaid label for these to go back

Feb

Posted by trixiesmom

on 2/25/16 at 11:43AM

Come on guys! You don't have to sell AVON. I sold successfully for 30 years. The way AVON's image gets tarnished is from Reps going completely against AVON policy and charging a customer for returns. If I had someone frequently returning things, I dropped them as a customer or recruited them to sell. The products are 100% guaranteed - so it is not dollar store quality. I stopped selling a year ago but still order online consistently from friends I made. If you are not making money, find the women in your Unit that are making money and follow them like white on rice to find out what they are doing, then duplicate it. That's how many of the ---- blondes made executive unit leader. Not rocket science.

Feb

Posted by Anonononymous

on 2/24/16 at 11:53PM

I can't say for sure but I think I'm getting ripped off by my Rep. Firstly, ive never ordered anything for less than $50, some orders as high as $165 and on every one I've been charged at least $2 for shipping and $5 to return. In one instance she said it would cost the tag price (15$) plus shipping to return a $30 outfit. Her suggestion was that i try selling it on Facebook or a second hand site like kijiji or Craigslist and that she can't afford to be covering shipping cost, but cmon, if u want customers and im willing to order large amount of product u better have customer service. I get it if it's frequently, i understand, but terrible return policy on Avon's part if shes on the up-and-up. Can anyone say if this sounds fishy?

Feb

Posted by 21712

on 2/24/16 at 2:35AM

I want to change my product bcoz the colour not match from book so I want to change the product and take another product.

Feb

Posted by rteal

on 2/17/16 at 8:13PM

I am a Avon rep and I do-not feel like I am getting anywhere selling this stuff. YES it is very over priced. We have to buy the books. I get allot of un-happy customers who want to give back products. What I am furious with is we the Reps have to PAY SHIPPING to return items customers do-not want. Where am I a Rep making anything??? If AVON guarantees their stuff then when it fails to the customer then the REP should NOT have to pay return shipping. We the Reps are NOT making money off of this- AVON is making money off of the selling Rep and the customers they sell too. I am cutting all ties selling Avon. Been in it for 8 mo and I have not made NOTHING. I have Spent way more $$$ than making anything.

Feb

Posted by babs williams

on 2/11/16 at 3:47AM

I bought a timberland gents Watch. For my partner for Xmas 2015 . However it has not worked since 15012016. I have tried to contact the agent .have been told she has now finished with avon . How do I return and have a full refund

Feb

Posted by O.O

on 2/7/16 at 9:46AM

I am an Avon rep. who is tired of all the things we reps. have to put up with Avon. Yes, what all you people are saying it is true. I am on the black list for returning stuff my custumers don't like, don't want because they are big or broken or damaged. They say Iam on the list of the person who returns more products nationaly. Sorry, but that is your policy "AVON" not mine. And I still have to be the one that has to pay for the returns. I have to wait and wait until they give me credit for those returns. After 7 or 8 , I don't see my earnings or my business growing.

Jan

Posted by tinydancer

on 1/31/16 at 6:37PM

I have tried to sell Avon for a year and a half. Nobody wants to buy this junk! It is overpriced, the make up bad colors and It sure does not look as pictured in the brochure. It is all about recruiting and getting people under you. Many times as a rep. I can buy for myself from Avon direct online on days with free shipping on a 25.00 order from their website cheaper than I could sell it to myself ha ha! Now that is funny. Stupid company changes prices each campaign for the same products. They try to get rep. To pre order lots of junk. They make money by selling to YOU the rep. Bye bye forever Avon! I feel FREE!!!!

Jan

Posted by Anonymous

on 1/26/16 at 6:48PM

Purchased a ring set MONTHS ago. Sent back due to wrong size. STILL waiting on my refund. If the ring were cheap I would just write it off. But I'd love my $60 back. This is RIDICULOUS!

Jan

Posted by Anonymous

on 1/18/16 at 8:36AM

Have ordered for many years from Avon but when I had tried another Rep, it was nothing but red tape to return a pair of runners just for a bigger size. Ended up keeping the runners and what a waste of time and money. Even the District Reps above her did nothing to help. They want you to spend but try and return something and it is a different story. This lady should not be selling Avon as she does not stand behind the 100% satisfaction Guaranteed! Still order from my regular Rep. Some have it and some don't.

Nov

Posted by Anonymous

on 11/30/15 at 9:01AM

I just tried to call the phone number listed for a representative and a contact was not available from my state, New Hampshire.

How do I return an item without talking with someone??

Nov

Posted by QUATA

on 11/9/15 at 1:02PM

I returned 2 dolman sleeve blouses wrong size. returned them October 14,2015 . have not heard any thing from Avon. Coustomer is wanting her money back or more blouses in another size. QUATA WILLIAMS

Oct

Posted by Sbuckland

on 10/21/15 at 6:16PM

I unfortunately resign as a lifelong Avon Customer as does my entire famiky.I purchased Anew facial products thinking they were 2 for 16.99 not 16.99 each. I received and paid for them after realizing I made an error I immediately texted my Avon Representative never heard from her for 7 weeks. I just got your new book from representative and I asked her about the return the product is still in package i was told she can not return it. My Mother Mt sister and 3 adult daughters have decided to boycott Avon products I plan in posting your policy on Facebook and other social media

Oct

Posted by Anonymous

on 10/7/15 at 7:57AM

I bought a morron ladies watch from your representative, after a week the watch broke. i was dissapointed after that she don't even know that avon exchanvge their product or fix it, she old me that my arm is big that is why the watch broke.
i was like is that all you can say, she said there is nothing she can do. i had to fix the watch my self.

i am so dissapointed

Sep

Posted by lilweazer

on 9/3/15 at 5:47AM

Why does it take TWO MONTHS to get a refund?? That's a bit unreasonable and I won't shop AVON again.

Jul

Posted by Anonymous

on 7/14/15 at 8:46PM

I recently purchased the silver lace cutout slip on sneakers. To my disappointment after wearing them only twice, I noticed that they were peeling on the side. Another co worker bought the exact same shoe and experienced the same problem. I was wary about buying shoes from Avon and after losing $28.06 is proof that it was a bad idea.

Jun

Posted by Avon customer 40yr

on 6/3/15 at 3:35PM

AVON now produces almost ALL their products in CHINA. THey support toxic, inhumane, cheap crap. I've been a customer for 40 years, but no more. Their return policy stinks. They don't include any return labels, do not give Free return shipping, and took over 2 months to credit my account. The items ordered were pure and simple JUNK.
Material was cheap, quality crap, and fit terrible. AVON sucks, plain and simple.

Apr

Posted by Anonymous

on 4/28/15 at 4:29PM

I have returned a product that did not fit. The return policy on your book says I have 90 days to return the item. When and how will I get my full refund?

Apr

Posted by Callie

on 4/17/15 at 5:18PM

I ordered Ultra Color lipstick in sheer nectar. According to the color chart it should have been a light color. What I received is a very vivid bright red. I contacted my Avon Rep and haven't received a reply! I'm done with Avon

Mar

Posted by Happy Rep

on 3/17/15 at 8:01PM

I agree with the lady's comments on March 17. Many of you know nothing about running a business. Yes,this is your business I have been a representative for 34 years and have many customers who have been with me the whole time. I have had no problems in returns or replacements of items. When I call I can communicate with the people helping with any problem I have had, which have been very few in all my years and my customers LOVE AVON and their prices. I have few returns. You have to work your business like any one else does who owns a business and yes you have to pay for returns to be shipped back by YOUR CUSTOMERS. You write it off at the end of the year when you do your income taxes, just like everyone else does who owns a business. I think the ones complaining are people who don't know how to run a business or maybe are just not smart enough. Maybe you need to find another job where they can babysit you. Hard work pays off!!!! I have paid for many things with the money I've earned and yes it's from that money you say you can't make. Avon has been around for 128 years. If it was so bad they would not have survived. Please don't listen to the negative complaints below. These few people just don't understand how things work.

Mar

Posted by SHERRYL IN GEORGIA

on 3/17/15 at 9:12AM

You People Are Crazy....not Avon, But The Ones That Complain About Avon...i Have Been Selling For Just Over A Year And I Make Anywhere Between $400 And $500 Per Campaign. You Silly People, Dont Ship Every Individual Item Back, Build A Box To Ship Back. It Usually Takes About 5-6 Dollars To Ship Back The Biggest Box Crammed Full Of Returns...i Have Always Recieved My Commissions. There Are So Many Things That I Just Read That Makes Me Think That Ya'll Are Crazy. I Know A Lady That Has Been Selling For 48 Years, I Guess It Isnt Working For Her...this Is A Business That You Have To Work....yes I Said Work. If You Cant Get To A Regular Job And Clock In On Time, Maybe Avon Is Not For You. This Is A Job Where You Have To Motivate Yourselves....quit Complaining And Move On If You Need To, Just Stop Bashing My Company.

Mar

Posted by Anonymous

on 3/14/15 at 2:32PM

I am requesting a refund for an item that i purchased. The item was Platinum Day cream Broad Spectrum and it caused my face to turn red and itch. I am not pleased about this and I won't order any more facial items from your company.

Feb

Posted by poplin1764

on 2/14/15 at 2:39PM

I ordered two vegetable dicers at a cost of $39.98. One broke while using it for the first time. The blades fell off when trying to gently clean it after cutting just one onion. Didn't dare use the 2nd one for fear the same thing would happen. I am extremely disappointed as I thought Avon products could be trusted to be good products. I tried to call the help-line 1-800 number and a recorded message told me that the toll-free number doesn't work when calling from New Hampshire...how pathetic is that??? This negative experience taught me NEVER to trust Avon or any other mail-order company again. I will take my chances in person at Kitchen Etc., Walmart, Target, or K-Mart. People are really getting fed up with such pathetic, greedy companies like Avon. NEVER AGAIN!!

Feb

Posted by Anonymous

on 2/4/15 at 9:53AM

I recently purchased a pair of cushion walk booties.
Item #925254
Size 11m.
29.99
They were too small and I would like to return them.
I then ordered a pair of trail in size sneakers and I did not like their looks.
Size 11m
# 589781
19.99
These were 2 different orders and I would like to send them both back.
Please advise.

Jan

Posted by Abby2015

on 1/12/15 at 8:34PM

I ordered 6 lipsticks and I was only happy with one. I don't think I can return used products but I wish I could even if they don't return the full amount. Something is better than nothing. The lipsticks aren't that great of quality and are too oily/creamy to the point they don't stay on your lips. Not only that but two of the shades looked completely alike. One was supposed to be deep chocolate and another was called "Vixen". Their catalog doesn't show the lipsticks to their true color or how they really look on your lips. I basically spent $40 for one lipstick.

Dec

Posted by Anonymous

on 12/30/14 at 7:17PM

I ordered lipstick, blush, and nail polish online, using the color charts shown. When received they were not as expected....too light. I wanted to exchange them for darker colors. However, after seeing that I would have to pay the postage to return, and reading the comments from disgruntled customers, I've decided to keep what I have and count as a loss. Unfortunately, I will not be ordering from Avon again.

Dec

Posted by Anonymous

on 12/9/14 at 1:12AM

I have spent lots of money ordering from my friend who's a rep. Ordered top way to small, brochure did not post measurements. My friend is furious I'm asking to return top since SHE has to pay shipping!!! Really! Nice customer service after all the times I've ordered. Will never buy Avon items again!! Not worth the stress. No items are that good!!

Dec

Posted by Lea

on 12/2/14 at 5:49AM

I am a new rep at Avon. I was expecting a direct deposit into my account for commission, instead they sent me merchandise. Now I am stuck with merchandise and was told sell the stuff to your customers and keep what you sell. Some of the stuff I will never sell. Where is my commission??? I got ripped off that's what. I started because I needed extra INCOME that translates to CASH, not MERCHANDISE> I am so disappointed and feel ripped off!!!
I hope Avon reads this comment and makes good on their "promise"

Nov

Posted by Vicki Fye

on 11/29/14 at 12:31PM

Order Number

Would like to return Felt Tip Eyeliner

and Cosmic eye shadow in Midnight sky #1911 and Pink Eclipse #1908 which did not show on packing slip.

Nov

Posted by galgal

on 11/14/14 at 5:56AM

Hi I Paid My Order But Its About A Month Now I Didnt Get Them Please Help Im Worried

Nov

Posted by Sarahroxy

on 11/2/14 at 3:26PM

I am a new Avon rep. I was sent 200 catalogs because the sight kept giving me an error and erasing my orders... Then magically added all of my catalog requests. I am starting to regret this new adventure!

Oct

Posted by Unhappy

on 10/29/14 at 10:04AM

I ordered $200.00 worth of Countryside dinnerware. After two months of using it, it looks aweful. It's full of scratches from cutlery. My Avon rep has disappeared into thin air and no one seems to be able to figure out how to help me. I was given the number for returns which turned out to be a message telling me how to send my items back. It will cost me $200.00 just to mail it back to them. This is completely unacceptable! I will NEVER spend that kind of money with Avon every again!!!!

Oct

Posted by Angry woman

on 10/24/14 at 9:36AM

I purchased a dress at the end of august. I returned the dress the following day because it didn't fit. Every time asked about my money she says its 3 to 6 weeks! No more Avon for me!!!

Oct

Posted by samdog

on 10/10/14 at 8:57AM

Avon what is it? They say they are a business, only a business would have a point of contact! I have been trying for some time now to get a issue resolved. There is no one out there in Avon that can assist you! Even corporate has there heads up their butts! This is not a business this is a scam to get your money, not to pay you for your hard work. I would say find a real! job and stay as far away from Avon as possible.

Sep

Posted by marissa

on 9/24/14 at 11:46PM

Avon Is A Total Rip
Off

Aug

Posted by Anonymous

on 8/28/14 at 9:55AM

I started selling Avon about 3 years ago, and then stopped and then started again this year. I guess there was a good reason to stop last time. You can't make any money. You pay for the products, sometimes get stuck with them, and the return policy is ridiculous. They also put me on a program called preferred product, which I never asked to be put on, where they ship you the product they want to push for that campaign. I never asked them to do that, so you get stuck with a product you don't want or did not ask for and they invoice you for it. Then you call to get a credit back to your Avon account. Then they make you pay the postage to send it back. This is not a good way to do business and expect to keep reps. They need to rethink there returns policy as well as there service policy.

May

Posted by Crts

on 5/25/14 at 10:15AM

I've been selling Avon for about 7 months now. I don't understand Avon can say this is the business that puts food on the table cause frankly it does not pay the bills... Especially shipping costs of $5 then to re ship it back may costs more then to wait 2 weeks to get your money. What I do is to get customers money in advance before you place orders that way there is more of a definite of the customers wanting their items and not changing their minds before it's too late. When they get their orders then thy don't want it more than likely thy haven't used the items and you can resell those items.
I wish Avon would do a no shipping cost when you need to reship the items [reps already paid for the shipping costs] It seems to be a double shipping cost.
The shipping & trying to send back items is what I have the most trouble on when selling Avon. Also sometimes the descriptions in the books aren't accurate.

May

Posted by MRS. BRASCHWITZ

on 5/22/14 at 9:43PM

Someone needs to revamp the return goods program immediately.
after selling for over 25 years the program has gone to the
dogs.
Duplication of orders and credit given to reps. un heard of,
Pricing errors on products ordered - that will never be corrected.
The system of placing people on NO INSTANT CREDIT STANDING
needs to be addressed to each individual rep. for the reason
why this is applied to their account.
SENDING RETURN GOODS TO THE BRANCH VIA PRIORITY MAIL IS NOTHING BUT CLOSE TO A JOKE FOR THE IMMEDIATE RESPONSE TIME.

Mar

Posted by cmbaker

on 3/25/14 at 7:42AM

When I sold Avon Products, it was impossible to make income for many reasons. The reason that fumes me the most is, a Rep has to pay the shipping cost to return product to Avon. Therefore, when a Customer decides they do not want item for some reason or another (doesn't fit, doesn't look like picture, etc.), the Rep has to absorb the cost to ship back to Avon to get your product credit. Can you imagine!!! Printed all over the Avon books is a notation letting customers know they can return without hassle. Really???!!! Is Avons nuts?!! How awful!!!!! It's bad enough that we have to take the time to go repack item and stand in a post office line!!!!!!!!!!

Nov

Posted by Anonymous

on 11/23/13 at 4:13PM

I sell avon and had done so in the past.At this point I feel it is an absolute joke.When you do a return you will notice in the reason column there is no avon made a mistake,and furthermore to charge to send back returns is just obscene when with everything else they charge you and the % you make is based on earnings you make very little for the time involved.when you do speak to someone half the time with their foreign accents you can't understand them anyway..At this point I do it for all my older customers and don't make anything as they age and no longer buy it will be something I give up with no regrets

Nov

Posted by Anonymous

on 11/11/13 at 5:29PM

I would like to know if you received the Avon package I sent to you.Please let me know. Thank you.

Oct

Posted by Anonymous

on 10/25/13 at 5:50PM

Hi my name is Robin North From Mancelona Michigan. I returned an Item from campaign 22 Item Number 169-492 Ruched waist dress I wanted a Refund for this Item please. I was wondering how long it takes to get it put back in my checking Thanks.

Oct

Posted by At A Loss

on 10/2/13 at 9:52AM

I was told by my rep that a $5 return fee is to be charged to me. When I contacted Avon they said it is up to the discretion of each rep to charge the fee or not. Really this is Avon giving the OK to charge it yet they want me to complain to my rep. Avon, take the lead on this and don't charge your rep hence no charge to a customer. This will be the last time I deal with Avon, they saw to that.

Sep

Posted by Narrowroadtravels

on 9/8/13 at 7:39AM

I have purchased many items from Avon and returned several. I have always gotten two confirmation emails and a prompt return of my money.

Aug

Posted by nancy

on 8/11/13 at 7:39AM

I received the products that I didn't order. please remove them and come collect them because they kept my products on hold. the order no on account number

Jun

Posted by bluey

on 6/30/13 at 2:42PM

Hi I am an Avon rep I've ordered some products for a customer and now she doesn't want them do I have to pay for these out of my own money or do I not pay for these products and send them back plz help

May

Posted by Roberta Smith

on 5/30/13 at 8:14AM

I returned a item about 2 months ago and still didn't get my refund. Why is it taking so long? I ordered numerous items from Avon, but now I won't until I get my refund. So atleast give a logical reason for the delay of my refund. Isn't this bad for your business?

May

Posted by Helen

on 5/20/13 at 12:11PM

Avon is a rip off! I sold Avon for 1 1/2 years. Was abused, lied to and mistreated by upline and manager. I quit and returned items. They owe me over $400.00. It has been 3 months with story after story as to why I haven't gotten my $$$. Please don't sell or buy Avon products!!!!

Oct

Posted by maz

on 10/6/12 at 1:06PM

... watch from my rep in willington co.durham Returned for refund as poor qualilty and didnt fit wrist.Months have gone by no refund no communication at all,no explanation ...but book never collected.Never will I order from avon again,pity as have done since ...

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Sep

Posted by msmariamonte

on 9/6/12 at 5:02AM

...an avon product. It was a little elephant for $12.00. I returned the item several months ago to the mother of the Avon rep who brought the book to work to help her... quality of the item so I returned it the the avon reps mom and asked for a refund. The elephant was sealed in... refund. At this point I will never purchase or recommend any avon merchandise. I see the rating of negative complaints are...

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Jun

Posted by lyndsey greaves

on 6/11/12 at 9:20AM

DONT JOIN AVON!!!! ive been on the phone to them for weeks trying to sort out a mess!!!...told the lady that signed me up to close my account after camp 4, i thoght thats that, i go on hol, come ..., they havnt recieved it!!! and still looking to me for the MONEY!! whomeva it was that ordered done it by post so it says on account details, how can sumone of managed to order on my ... who bloody knos! they sent back a returns credited to my account that hadnt even been ordered on ...

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Mar

Posted by Jayna

on 3/9/12 at 11:16AM

... me by text and email and I hate that. My experience with Avon on line has been ok, but I have never returned anything. The shipping is slow. I order on Sundays, and always get an email saying my order will ship by Monday. 2/3 of the time it does not go anywhere for a ... is where they tell me my order is in processing and will ship the next day. The next call they tell me the ... shipping and canceling the out of stock items. Todays promise is that they will ship today and refund half of mhy order price...the equivalent of upgraded shipping. yeah, lets see if that happens. I like the...

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Mar

Posted by Linda in Wisconsin

on 3/9/12 at 10:27AM

... so I gave them back. She was supposed to exchange for a smaller size, but found out they... another one that I'd seen in the book and that I would pay the difference. She never ordered it, I never got... her home and she isn't doing Avon anymore. She did see one of... over a month ago and said she'd come "in a few days" with my refund, but it has been over...runaround. Obviously, they don't want to refund my money. I am going to file a complaint ...company had a low rating, and a few days later, they joined BBB and ...and when a business joins BBB, they pay their protection money. No different than ...

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Feb

Posted by avonshopper

on 2/14/12 at 6:31AM

... Avon has a customer service number, 513 551 2866 and a returns address for customer returns if you can't locate your rep to get a refund or an exchange. 181 Progress Place attn Customer Returns, Springdale, OH 45246. You include the information inside about you ..., and whether or not you want a refund or an exchange, and they promptly process it for you. Reps who complain about Avon do so because they don't know how to run a business or use their customer's money to pay their own personal bills. Ordering online eliminates any of ...

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Feb

Posted by rngeorgiagirl

on 2/9/12 at 8:04PM

... it back in december according to her. now she tells me that avon is giving them the runaround about getting my money back. i am tired of waiting. i plan on reporting avon to the better business bureau. ive tried ... looks like if you paid for something someone would be willing to help you from avon. i plan on never buying anything from them again and by the ... is no since in them not giving me my refund. if someone from avon is reading this, please have someone from your office ... up. someone please help me. i cant afford to be done wrong. i need my money like everyone else.

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Jan

Posted by PJD

on 1/20/12 at 9:33AM

...Cannot get a refund from my rep for products that were out of stock.Order was placed...)She had said I would get refund by next week.Guess what! Next week... like giving my money away. Merchandise should be paid for when it is delivered,and not...

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Sep

Posted by Anonymous

on 9/20/11 at 3:49AM

...for all my work. For 2 months now i've been trying to get some returns collected - i have phoned AVON repepatedly and been promised a courier would collect the items, each...they refuse to uplift saying they are not authorized to take returns!! To infuriate me even more each time i phone... I can often barely understand. I am sick to death of AVON and once I can get rid of the returns...

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Sep

Posted by Camellia

on 9/12/11 at 12:17AM

... Each time I lived in a different location. It has been the same outcome ; expensive brochures, rep pays for returns if the size or shade is not liked, wasting gas driving around, even though I would try walking as much as possible to deliver books or post signs. No one was ... nine months, this is third and last time I will ever be an Avon representitive. I have just quit because the ... representitives while the company and those at the top make money, it is so unfair, we are not slaves! Now,... 2011 starting campagne 19, Avon has a new policy to double the shipping fee, making it 5. 95 and ...

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